The VPN works flawlessly, and the ad blocker is especially effective. However, the threat protection frequently flags safe websites as harmful, so it would be great if the filtering criteria could be... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The products I have are great. Contacting customer service for support is an unsolved mystery to me. In the early days of my relationship with Nord, I could access a chat function easily. It was slow... See more
Company replied
I have used NordVPN for a few years now, and I am very satisfied. I work on ships world wide, and this VPN has never failed. Some VPN providers does not work on ships for some reason. (Our ships use... See more
Company replied
Generally just runs in the background. Occasionally have to turn it off to sign on to some applications. I should let Nord know when I have to do that but I am usually focused on what I’m wanting... See more
Company replied
Company details
- #8 of 15 best companies in VPN Service
Written by the company
Enjoy ultimate internet privacy, security and freedom with advanced features such as Kill Switch, Double VPN, Threat Protection Pro™, Dark web monitor, state-of-the-art encryption and no-logs policy so that your sensitive information is protected from snoopers of any kind.
Written by the company
- Secure encryption
- Keep your online traffic safe behind a wall of next-generation encryption.
- SmartPlay
- Watch shows and movies safely without extra steps — whether at home or abroad.
- Safe when disconnected
- Rest easy knowing our Kill Switch will shield your data if your VPN connection drops unexpectedly.
- Double VPN
- Add another layer of encryption with our Double VPN servers for extra peace of mind.
- Private DNS
- Enjoy more online privacy without worrying about third parties spying on your every move.
- Worldwide network
- The extensive network of 6500+ VPN servers covering 113 countries lets you explore internet like a virtual traveler.
- Multi-device
- NordVPN allows you to secure up to 10 devices with your Nord account and boost your privacy even more.
Contact info
PH Venturi House, 49th Street, Bella Vista, Suite 1, Ground Floor, Panama City, Panama , Panama City, Panama
- +44 131 463 6666
- support@nordvpn.com
- nordvpn.com
4.2
Great
50K reviews
Asks customers to review
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Vpn not working
Serious problems with VPN not working at all. A number of Nord technicians were involved and it took time, many checks and adjustments. Nord didn't give up on the problem at all and finally were successful.
We have been testing the results for nearly a week now and the problem has not returned. Well done NORD.
July 25, 2026
We feel safer using the internet…
We feel safer using the internet knowing we have the added protection of Nord VPN, especially when we are travelling and having to use public wifi.
July 25, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I received a quotation in us dollars
I received a quotation in us dollars, but was charged the usd nymber amount in euro. Not happy about, customer service very pleasant but refused to see the error.
July 8, 2026
Reply from NordVPN
Hello, Pauline. We're sorry to hear this left you feeling unhappy, we completely understand how confusing it can be to see a different currency at checkout than the one shown in your initial quote.
We do include a note in our communications that prices may appear in a different currency at checkout depending on your location or payment method, and we genuinely regret that this wasn't clear enough to avoid the surprise. -G.S.
Ongoing email issues
Since signing up, the VPN service runs smoothly, except for 1 persistent issue: I cannot send or receive emails while using the service. Each time, I have to shut off Nord VPN to do this. I have had numerous support conversations with Nord, but the proposed fixes are time consuming, complicated, and always temporary. I have given up and accept this as a limitation of using Nord VPN. At the last time of contact, I got some attitude from them about not following instructions, so I just gave up.
Initial support ticket 12809971 from Feb 2023. Last support ticket 18977581 from June 2025.
July 25, 2026
Reply from NordVPN
Hello, David. We're sorry to hear about the ongoing email issues you've experienced, needing to disconnect from NordVPN just to send or receive emails is far from the seamless experience we want to provide, and we sincerely apologize that our previous support interactions left you feeling dismissed rather than helped.
Email connectivity issues while connected to a VPN can sometimes be resolved by switching the connection protocol to NordLynx, which may handle your mail traffic more smoothly, it's a quick change within the app settings and worth trying if you haven't already.
That said, we'd really like to revisit this properly. Could you please share the ticket ID from your last support conversation so we can look into both the technical issue and the interaction you described? Your feedback means a lot to us, and you deserve better than what you experienced. -G.S.
Does what it promotes to do.
July 26, 2026
I already have a nordvpn account and…
I already have a nordvpn account and have had for a no of years. However when i tried to connect it,it has taken that i am a new subscriber and has taken another years payment !!! So i am now paying two subscriptions at the same time !!! . So i need the account set up in july cancelling and the money refunding . Thank you
July 3, 2026
Reply from NordVPN
Hello, Anita. We're truly sorry to hear about this experience. we completely understand how frustrating and alarming it must be to see an unexpected charge on your account.
We'd like to look into this as a matter of priority. Please reach out to our customer support team at support.nordvpn.com so they can investigate what happened with your account and work toward a resolution. If you've already contacted our support team, please update your review with the ticket ID you received and we'll take a closer look right away.
Thank you for bringing this to our attention, we want to make sure this gets sorted out for you. -G.S.
Slower speeds when connected to Nord
July 26, 2026
Reply from NordVPN
Hello, Paul. We're sorry to hear that you've been experiencing slower speeds while connected, we understand how frustrating that can be, especially when you expect a seamless experience.
Connection speeds can be affected by the chosen protocol, so we'd recommend trying to switch to NordLynx in the app settings, as it's our fastest protocol and often makes a noticeable difference. -G.S.
Relliable VPN
Most of the time your application works well but in some casses it presents the connexion to some on line shopping sites in switzerland
July 26, 2026
Adequate service
Adequate service. Adequate support, adequate speed. If it was better or best in any category it would be a four or a five rating. 3 is adequate. I have definitely used better VPNs
July 1, 2026
Reply from NordVPN
Hello. Thank you for taking the time to share your feedback, we genuinely appreciate it. We're sorry to hear that your experience has only felt adequate rather than exceptional, as we truly strive to deliver a service that stands out in speed, reliability, and support. Your feedback genuinely helps us do better. -G.S.
Excellent connectivity everywhere in…
Excellent connectivity everywhere in the world. This is a robust VPN service!
July 26, 2026
Very nice.
Very nice.
Good product and service.
I've been a customer for a while now, also use their free tier Password Manager.
July 26, 2026
I changed all my credit card details
I changed all my credit card details. New numbers and Expry date. When it came to auto renew i was charged $223. In Nords T&Cs they are allowed to acess your bank and charge fees to your card even if not provided to Nord. I pay to proctect my details not be accessed by a company. Abolsute scam. Avoid this company
July 7, 2026
Unprompted review
Reply from NordVPN
Hello, Chris! We are sorry to hear about your experience. Could you contact us at support@nordvpn.com? Our team will check on the situation in more detail right away! -L.L.
Excellent
Very good, user friendly and easy to use. Stops you access questionable websites.
July 26, 2026
A big improvement would be if the support AIs stopped wasting customer's time.
A big improvement would be if, during the live chat with NordVPN support, the AI assistant automatically would put you in contact with a human assistant who could then immediately solve your problem(s) instead of letting the AI keep telling you to be patient (this happened a few times, and when finally a human assistant took over, the problem was solved during that live chat). All in all I'm still impressed by the product itself - and maybe I should have insisted to talk with a human assistant during the live chat sessions with the AI assistant earlier.
July 21, 2026
Reply from NordVPN
Hello there. Apologies for any inconvenience you had with our AI agent. You should be connected to a live person if you ask for it. If not, perhaps you can update your review with the ticket ID you received? We would love to double-check on this situation! -L.L.
I loaded up Nord an hour ago... still not connected!
I loaded up Nord an hour ago and it says threat protection is on while it still hasn't connected. How can I trust this?
July 25, 2026
Reply from NordVPN
Hello, Dale! We would gladly take a closer look at your situation to effectively assist you immediately! For troubleshooting, please reach out to our team via live chat at support.nordpvn.com! For your convenience, we are always accessible 24/7. - K.S.
Nord VPN is very trustworthy in keeping…
Nord VPN is very trustworthy in keeping me free of malware and phishing.
July 25, 2026
Quick support
I had an issue about the displayed end date of my subscription as I bought extra time to take advantage of an ongoing sale. The end date went down instead of up, which made me confused. Octavio helped explain that the displayed that is based on the other services on top of the VPN I got, and by disabling the auto renewal you can see when exactly each service will end.
July 25, 2026
Using since 6 years , no plans to change
I have been using Nord since around 6 years now , and they have been getting better all the time. Be it double vpn, increasing servers or increasing number of devices. It dosent slow the net speed.
July 25, 2026
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