I've used VPN's before and had different experiences, I tried the "Market Leader" and that was OK but a little rich for my pocket. NordVPN does everything I want it to do and more at a reasonable... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Generally just runs in the background. Occasionally have to turn it off to sign on to some applications. I should let Nord know when I have to do that but I am usually focused on what I’m wanting... See more
Company replied
Mostly works, straightforward interface. Have to remember to turn it on / off, leaving it on all the time sucks battery like there's no tomorrow. Would like them better if not American. On my to do li... See more
I was trying to fix the Dark Web threats that had been leaked, but when I clicked on the Review and Resolve I was greeted with a 6 digit verification code that I should receive in my email. It n... See more
Company details
- #8 of 15 best companies in VPN Service
Written by the company
Enjoy ultimate internet privacy, security and freedom with advanced features such as Kill Switch, Double VPN, Threat Protection Pro™, Dark web monitor, state-of-the-art encryption and no-logs policy so that your sensitive information is protected from snoopers of any kind.
Written by the company
- Secure encryption
- Keep your online traffic safe behind a wall of next-generation encryption.
- SmartPlay
- Watch shows and movies safely without extra steps — whether at home or abroad.
- Safe when disconnected
- Rest easy knowing our Kill Switch will shield your data if your VPN connection drops unexpectedly.
- Double VPN
- Add another layer of encryption with our Double VPN servers for extra peace of mind.
- Private DNS
- Enjoy more online privacy without worrying about third parties spying on your every move.
- Worldwide network
- The extensive network of 6500+ VPN servers covering 113 countries lets you explore internet like a virtual traveler.
- Multi-device
- NordVPN allows you to secure up to 10 devices with your Nord account and boost your privacy even more.
Contact info
PH Venturi House, 49th Street, Bella Vista, Suite 1, Ground Floor, Panama City, Panama , Panama City, Panama
- +44 131 463 6666
- support@nordvpn.com
- nordvpn.com
4.2
Great
49K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
So the message is for one and only…
So the message is for one and only Silvia Ortega
Let me tell a little back story I worked with MNC and to upload bigger pdf's I need VPN 24/7 and from yesterday My job was at stake because I was not able to deliver one single PDFs but there come the flying angel(Silvia Ortega) Fast response Quick results everything was on point no round about no long path just one Order id and that's it
I highly highly highlyyyyyyy Appreciate her for the assistance and I already told Jauna about that still I am putting up my insta Handle over here so that I can get a chance to know the person more who saved my job today
(Ansari_kashif_) This is my Insta Handle
Nord is blessed it has people like Silvia Ortega.
Thankyou Sil.
Have a Blessed Day ahead Because I already had one with you
Bye-bye
July 21, 2026
NordVPN is great
I am a NordVPN user since 2020 and I'm so happy to have it. Since I traveled through many countries thanks to NordVPN I could watch my local on demand programming. That was great also to listen the radios that I like and so on
July 21, 2026
The team answers to all questions
The team answers to all questions
1. very swiftly,
2. very knowledgable,
3. very understanding for us users.
Great / Excellent service!!
July 20, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Disappointing Experience Overall
The selection looked promising, but I was let down by the quality of the items I received. The jacket I ordered was supposed to be warm and stylish, yet it felt flimsy and thin. I was also bummed out by the lengthy delivery time, which took almost two weeks. It’s frustrating when you were expecting something decent and it doesn’t live up to the description. I really wanted to love this purchase, but it just didn’t hit the mark for me.
July 16, 2026
Unprompted review
Reply from NordVPN
Hello there. It seems like you have left a review under a wrong service. We do not sell clothing at all. -L.L.
Excellent software
Excellent software, no problems with "tunnelling", it has been good from the first day of use, many years ago, 2014.
August 21, 2025
NORD Technical support was great
Technical support was great. Walked me through several solutions till we found the one that worked for me. They folkowed up after each suggestion and quickly responed back asking if it worked. Very well pleased with Nord Technical support and thank you Nord for the help to my problem.
July 18, 2026
Nord VPN failed for me
Nord VPN failed for me. I bought a 3 year subscription but only got about 1 year of use. No refunds. They are not an American company, they are foreign. Their customer service sent me ways to work around the problem — super-complicated and didn’t work. I advise— do not buy more than one year from them at a time! Let the buyer beware of this company.
July 20, 2026
Unprompted review
Reply from NordVPN
Hello! We’re sorry this wasn’t the experience you deserved, especially on a long-term subscription. We’d like to take a closer look at what happened and see what we can do. Please connect with our team via live chat at support.nordvpn.com, so our team can investigate your situation further. If you have already contacted our team, please update your review with a Ticket ID so we can gather more information on your issues. - K.S.
Will not allow you to set up on multiple devices even though it says it allows it
Set up on my tablet, then could not set it up on any other devices, even though those devices had used Nord VPN in the past. There was simpyu no where to log in, only an endless Subscribe buttons. Very Very POOR. Cancelling subscription and will not try again.
Your greed has lost you a customer for life.
July 7, 2026
Reply from NordVPN
Hello. We're sorry to hear about your experience and the frustration you encountered while trying to use our service on multiple devices.
Please note that a single NordVPN subscription can be used on up to 10 devices simultaneously, so what you described is certainly not the expected behavior. It sounds like there may have been an issue with the app or account recognition rather than a limitation of your subscription.
We tried looking into this further but were unable to find an account associated with the email address provided or any conversation history with our support team. If you have contacted our support team using a different email address, we kindly ask you to share your Ticket ID so we can locate your case and review it internally.
Alternatively, please reach out to our support team at support.nordvpn.com — they are available 24/7 and will be happy to help resolve the issue.
We apologize for the inconvenience and appreciate you bringing this to our attention. G.M.
Beware of automatic renewal price…
Beware of automatic renewal price increases.
My yearly renewal for 2026 was double the previous year. When I followed up to cancel my subscription and request a refund they offered me an additional 3yrs at no extra cost which was a reasonable per year renewal.
This is a shady business practice, charging a ridiculous price and only correcting after your customer follows up to cancel.
Although the service itself is fine, I will not be renewing my subscription.
July 8, 2026
Reply from NordVPN
Hello. Thank you for taking the time to share your feedback. We're sorry to hear that your renewal experience left you feeling disappointed.
We understand how frustrating it can be when a renewal price is significantly higher than your previous subscription, especially as a returning customer. We appreciate you sharing your concerns about the renewal process and how your case was handled.
Please note that our introductory prices are offered to new customers so they can try the service at a reduced rate. Renewal prices reflect the standard subscription rate and support ongoing investments in our infrastructure and service, including security and performance improvements.
We would also like to note that we always send a renewal reminder via email before the recurring charge, including the updated renewal terms and pricing. If the subscription is not canceled before the renewal date, it renews automatically under those terms to help ensure uninterrupted service.
We're glad our support team was ultimately able to offer an alternative that better suited your needs, though we're sorry this only happened after you reached out to cancel. Your feedback regarding this experience is valuable, and we'll make sure it's shared with the appropriate team for review.
Thank you again for your honest feedback, and we hope to have the opportunity to provide you with a better experience in the future. G.M.
Very reliable service.
July 20, 2026
ok...
been with... for years, no worries. only small issue; the 'home screen' on my PC runs thin and verticle, like for a phone. would prefer the old type which fitted my computer screen. also; home page a tad over complicated these days... much simpler/better a few years ago.
July 20, 2026
Works great but interference in some…
Works great but interference in some some streaming platforms
July 15, 2026
The quick and very good response
July 20, 2026
Worked perfectly while on holiday in…
Worked perfectly while on holiday in greece, it’s the only time i use vpn’s and nord is the only one ive ever tried. I have no complaints at all
July 11, 2026
Excellent service
Excellent service, especially for new subscribers. Easy with good renewal deals. I've been a subscriber for 6 years.
July 20, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.