I originally purchased a RedRevive Therapy wand in June of 2025. It worked well for 3 months until the wand wouldn’t work anymore. Since then I’ve gotten 2 replacement wands. Neither one worked when I... See more
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I was very sceptical about the Over Knee Massager however when you’re in pain you try anything. I don’t know if it’s psychosomatic or not but from daily use of 2 x 10 minutes I went from walking dow... See more
Company replied
The service was very quick, efficient and reliable and Roxanna, the customer advisor, even checked a day later whether everything was ok. Many thanks. I can’t yet say much about the insoles because... See more
Company replied
I have quite a few pairs of the shoe insoles now and they're certainly helping my feet. If they will ever 'correct' my bunions, well I don't as yet know, but I can now walk much further and pain-free,... See more
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Company details
Written by the company
Originally founded in search of a solution for family members' knee problems, Norelie products have won people's hearts and made life easier for thousands. This journey is just the beginning. Every day we work on new, fun products and improving our services.
Contact info
Veenkampen 1, Vries, Drenthe,, 9481, Veenkampen 1, Vries, Drenthe,, Netherlands
- info@norelie.de
- norelie.de
3.6
Average
603 reviews
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Super fast and friendly support
Super fast and friendly customer service. My query was resolved to my complete satisfaction.
The product was shipped quickly and the quality is also good!
August 20, 2025
Unprompted review
Reply from Norelie
Hi Gerhardt,
Thank you so much for your wonderful feedback! We’re delighted to hear that our customer service and product quality met your expectations and that everything was resolved to your complete satisfaction.
Your kind words mean a lot to us, and we truly appreciate your trust. We look forward to serving you again in the future!
Warm regards,
Norelie
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I have just had one of the best customer experiences
I have just had one of the best customer service experiences with the team at Norelie. Ana on the service team put me at ease with my enquiry and dealt with my request instantly. Her genuine response was much appreciated and she is a total credit to her employers. Thank you Ana, continue to do what you do- I will be shopping again soon.
June 11, 2025
Unprompted review
Reply from Norelie
Hi,
Thank you so much for your lovely message — it truly means a lot to us!
We’re absolutely delighted to hear that you had such a positive experience with our customer service team, and especially with Ana. Your kind words will certainly be shared with her and the rest of the team — she’ll be so happy to know she made a difference.
We can’t wait to welcome you back soon. If there’s anything else we can do for you in the meantime, please don’t hesitate to reach out.
Warm regards,
Norelie
I can finally sleep again
The pain in my back kept me awake for months, but after using Redrevive, I can sleep through the night without waking up in pain. The product really works, and I feel much more rested. Plus, I got a discount, and their customer service was excellent when I needed help with my order.
March 6, 2025
Unprompted review
Reply from Norelie
Hi Paul,
Thank you for sharing your experience with Redrevive! We’re so happy to hear that it has helped you sleep through the night without pain. Getting proper rest is essential, and it’s wonderful that you’re feeling more rested and comfortable.
It’s also great to know that you were pleased with our customer service and the discount you received. Your feedback means a lot to us, and we truly appreciate you taking the time to share it.
If you ever need any assistance, we’re always here to help. Wishing you continued comfort and restful nights!
Regards,
Nicole
I feel so much better!
I tried Redrevive after a friend recommended it, and I’m so glad I did. It’s helped reduce the stiffness in my legs and my pain has lessened. I also received a nice discount, and the delivery was quick. Their customer service was also very helpful when I had questions.
March 7, 2025
Unprompted review
Reply from Norelie
Hi Ronald,
Thank you for sharing your experience with Redrevive! We’re thrilled to hear that it has helped reduce stiffness in your legs and lessen your pain. It’s also great to know that you were happy with our customer service, quick delivery, and discount.
Your feedback means a lot to us, and we truly appreciate you taking the time to share it. If you ever need any assistance or have more questions, we’re always happy to help!
Wishing you continued relief and comfort.
Regards,
Norelie
Supportive shoe insoles
I have quite a few pairs of the shoe insoles now and they're certainly helping my feet. If they will ever 'correct' my bunions, well I don't as yet know, but I can now walk much further and pain-free, due to the support given and possibly, the correct spacing of my toes.
March 3, 2025
Unprompted review
Reply from Norelie
Hi Jennifer,
Thank you for sharing your experience with our shoe insoles! It’s wonderful to hear that they are providing you with the support and comfort needed to walk further and pain-free. While bunion correction can take time, proper support and toe alignment can certainly contribute to long-term relief.
We truly appreciate your feedback, and we’re delighted that our insoles are making a positive difference for you. If you ever have any questions or need further assistance, please don’t hesitate to reach out.
Wishing you continued comfort and happy walking!
Regards,
Norelie
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Good
i like how the battery lasts long and i don't have to recharge it all the time. I still have to see results but i have been using this for only a week
March 13, 2025
Unprompted review
Reply from Norelie
Hi Oliver,
Thank you for your feedback! We're happy to hear that you’re enjoying the long battery life—it’s always great when a product is convenient to use. Since you've only been using it for a week, we recommend giving it a bit more time to see the full results.
If you have any questions or need any assistance, feel free to reach out. We're here to help!
Regards,
Norelie
Very surprised IT WORKS!!
I was very sceptical about the Over Knee Massager however when you’re in pain you try anything. I don’t know if it’s psychosomatic or not but from daily use of 2 x 10 minutes I went from walking down stairs 1 leg at a time to using both legs. After 6 months of use I’m still in pain but it’s extremely manageable without needing painkillers. I take glucosamine & cod liver oil tablets daily too.
I would definitely recommend this product
March 13, 2025
Unprompted review
Reply from Norelie
Hi,
Thank you so much for sharing your positive experience with the Over Knee Massager. We're truly delighted to hear that it has made such a significant difference in your mobility and pain management. It's wonderful to know that you’ve been able to reduce your reliance on painkillers and that our product has contributed to your well-being.
Your feedback means a lot to us, and your recommendation is greatly appreciated. Should you have any questions or need further support, we're always here to help.
The support staff was very helpful and…
The support staff was very helpful and supportive.
Unfortunately they could not deliver to Sweden. They have tried to create alternative solutions, but so far I think it seems to be a little too complicated. So I will wait until Sweden is on the list of shipping countries.
March 7, 2025
Unprompted review
Reply from Norelie
Hi,
Thank you for your kind words about our support team! We truly appreciate your feedback.
At the moment, we are still in the process of expanding our shipping services to reach more countries, including Sweden. While we have explored alternative solutions, we understand that they may not be the most convenient right now. Please know that improving our shipping accessibility is a key focus for us, as we want to bring our products to as many people as possible.
We will keep working on this, and we hope to be able to deliver to Sweden soon. Thank you for your patience and interest—we truly value it!
I ordered Nov 11th and paid with credit…
I ordered Nov 11th and paid with credit card. I have been told the order has been shipped and they provided a "tracking chart". It's been on Jan 9th and I have never received this item. I've asked several times for a refund and no reply. I believe this company is a scam.
November 10, 2024
Unprompted review
Reply from Norelie
Hi,
We understand how important it is to receive your purchase on time, and we appreciate your patience.
Upon checking the latest tracking information, your parcel has recently completed inspection by customs. The next step will be transferring it to the local carrier. Once this happens, delivery typically takes about a week to reach you.
Please rest assured that your case is now a priority for us. We are closely monitoring the progress and will contact you directly with updates to ensure you receive the correct resolution as soon as possible.
If you have any additional questions or concerns, feel free to reach out—we are here to assist you.
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update
I had product price refunded to me, so deleted previous review.
December 12, 2024
Unprompted review
Reply from Norelie
Hi,
We sincerely apologize for the frustration you've experienced, and we truly regret that your experience has not met your expectations. We understand how important it is for customers to feel valued and supported, and we take your feedback seriously.
Rest assured, we will make sure to review and improve our processes based on your experience to avoid similar issues in the future. We would like to resolve this situation for you, so please allow us to contact you directly to provide the right solution.
Thank you for sharing your thoughts, and again, we apologize for any inconvenience caused. We look forward to making things right.
What a nightmare dealing with this…
What a nightmare dealing with this company. Their customer service line never picks up. On hold then after 15-20 mins, it cuts you off and says it will return your call…it doesn’t!!
Send in an issue through their website m they don’t respond
Issue is that twice was sent the wrong tracking number, and the one that should work now says unable to deliver at that address…nonsense, it is US Post office where I get deliveries everyday except Sunday.
I want a refund and order to be canceled as this is the worst customer experience ever from any company.
Update:
After finally getting response and me asking for full refund and after 3 additional emails offering me additional discounts I finally got complete refund
Far too much work for something so simple
December 9, 2024
Unprompted review
Reply from Norelie
Hi,
We deeply apologize for the frustrating experience you’ve had with our service. Your concerns about delayed responses, incorrect tracking numbers, and the inability to deliver your package have been noted, and we truly regret the inconvenience this has caused.
Please know that we take your feedback seriously and are committed to improving your experience. I’ve escalated your case to our team, and one of our representatives will reach out to you shortly to provide the right resolution.
We appreciate your patience and the opportunity to make things right. Should you have any further concerns, please feel free to reply to this email or call us directly.
Thank you for bringing this to our attention.
Reply from Norelie
Hi,
Thank you so much for your kind feedback! We're thrilled to hear that the socks are helping your mother and that she likes them. It's always wonderful to know that our products are making a positive difference.
If you ever need any further assistance or have any questions, please don't hesitate to reach out. We're here to help!
I had a really good experience
I had a really good experience. The order was shipped in 1,5 weeks and I received 1 pair insoles plus.
The quality looks quite good.
November 21, 2024
Unprompted review
Reply from Norelie
Hi,
Thank you so much for sharing your experience with us! We’re thrilled to hear that your order arrived in a timely manner and that you’re happy with the quality of the insoles. Your feedback means a lot to us and helps us continue to improve our service.
If you need anything else or have any questions in the future, don’t hesitate to reach out. We’re always here to help!
Thanks again,
Norelie
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As UK shopper I would expect a return…
As UK shopper I would expect a return address would be also within the UK.
This feels like scam if you want to return but the return costs exceed the actual item costs which is ridiculous.
Rather than accepting my wish to return and refund me fully I keep receiving emails about discounts if I keep the item. However, what is the purpose of keeping an item if I don't have any use for it?
I just want my money back and possible UK return procedure.
November 4, 2024
Unprompted review
Reply from Norelie
Hi,
Thank you for reaching out and sharing your concerns. I sincerely apologize for the misunderstanding regarding the return process and the challenges you’ve faced. We understand how frustrating it can be when the return costs exceed the value of the item, and we appreciate your patience in this matter.
Once you provide us with your information, we will contact you directly to resolve the issue and ensure you receive the appropriate assistance with your return. Your feedback is valuable to us, and we will take note of it to improve our processes in the future.
Rest assured, we are committed to finding the right resolution for you. If you have any further questions or concerns, please do not hesitate to reach out.
Thank you for your understanding.
I bought the kneecap protectors
I bought the kneecap protectors. They are great. They fit exactly and the material is very skin friendly. Washing the items was ok, no degradation at all. It protects the knees when I work out fine. That's what I bought it for. I reordered additional ones for family members.
October 24, 2024
Unprompted review
Reply from Norelie
Hi,
Thank you for your fantastic feedback on our kneecap protectors! We’re delighted to hear that they fit perfectly and are comfortable to wear. It's great to know that they’re providing the protection you need during your workouts.
We truly appreciate your support and are thrilled that you reordered additional ones for your family members. If you have any questions or need assistance in the future, please feel free to reach out.
I hef bot severul items and til now i…
I hef bot severul items and til now i em very hapy with the items it dos that wat i expekt
October 20, 2024
Unprompted review
Reply from Norelie
Hi Adrianus,
Thank you for your message! It's great to hear that you are satisfied with your products and that they meet your expectations. Your satisfaction is our top priority and we are committed to providing quality products.
If you have any further questions or need assistance, please do not hesitate to contact us.
Best regards,
Norelie
I am very satisfied with this product
I am very satisfied with this product. Since I started using them, my pain from heel spurs has disappeared. I can only recommend her.
October 16, 2024
Unprompted review
Reply from Norelie
Hi,
Thank you so much for your wonderful feedback! We're thrilled to hear that the product has helped relieve your heel spur pain and that you're satisfied with it. Your recommendation means a lot to us!
If you ever need further assistance, feel free to reach out.
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After a week I can already feel the…
After a week I can already feel the benefit. Pain has lessened considerably after use.. Equally important is the excellent way in which the company dealt with a problem over a refund due - promptly and combined with a generous gesture to compensate for an error on their part.
October 8, 2024
Unprompted review
Reply from Norelie
Hi,
Thank you so much for your positive feedback! We’re thrilled to hear that you’re already experiencing the benefits and that your pain has lessened significantly after using our product.
We're also glad that our team could assist you promptly with the refund issue. Your satisfaction is very important to us, and we always strive to make things right for our customers.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We’re here to help!
Item did not work for me
Item did not work for me. I asked for a refund. I got a complimentary gift. I've given up. Not a very good experience of on-line shopping.
Norelie have given me a partial refund and I have given the items to a District Nurse who can offer them to someone who benefit. I am satisfied with the outcome. Thank you.
September 25, 2024
Unprompted review
Reply from Norelie
Hi,
Thank you for sharing your experience with us. I sincerely apologize for the inconvenience you faced regarding the item and the refund process. Your feedback is important, and we truly regret that your experience with online shopping has not been satisfactory.
To help resolve this issue for you, could you please provide us with your order information? We want to ensure that we address your concerns promptly. Additionally, I will take note of your feedback and escalate the issue to the relevant team to ensure that it is properly reviewed and improved.
We appreciate your patience and understanding as we work to make this right for you.
Although the product was unsuccessful…
Although the product was unsuccessful for me the issue has now been solved to my satisfaction.
Barry
September 18, 2024
Unprompted review
Reply from Norelie
Hi,
Thank you for your feedback. While we're sorry to hear the product didn't work out for you, we're glad to know the issue has been resolved to your satisfaction. Your input is valuable to us, and if you need anything in the future, feel free to reach out.
Wishing you all the best!
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