I originally purchased a RedRevive Therapy wand in June of 2025. It worked well for 3 months until the wand wouldn’t work anymore. Since then I’ve gotten 2 replacement wands. Neither one worked when I... See more
Company replied
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See what reviewers are saying
I was very sceptical about the Over Knee Massager however when you’re in pain you try anything. I don’t know if it’s psychosomatic or not but from daily use of 2 x 10 minutes I went from walking dow... See more
Company replied
The service was very quick, efficient and reliable and Roxanna, the customer advisor, even checked a day later whether everything was ok. Many thanks. I can’t yet say much about the insoles because... See more
Company replied
I have quite a few pairs of the shoe insoles now and they're certainly helping my feet. If they will ever 'correct' my bunions, well I don't as yet know, but I can now walk much further and pain-free,... See more
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Company details
Written by the company
Originally founded in search of a solution for family members' knee problems, Norelie products have won people's hearts and made life easier for thousands. This journey is just the beginning. Every day we work on new, fun products and improving our services.
Contact info
Veenkampen 1, Vries, Drenthe,, 9481, Veenkampen 1, Vries, Drenthe,, Netherlands
- info@norelie.de
- norelie.de
3.6
Average
603 reviews
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very disappointed that after three or…
Very disappointed that after three or four days use that the stitching on one of my knee braces has started to undo.
September 15, 2024
Unprompted review
Reply from Norelie
Hi,
I’m very sorry to hear about the issue with the stitching on your knee brace. We understand how disappointing this must be, and we want to resolve the matter as quickly as possible.
We will contact you directly to address the issue and ensure that you receive a satisfactory resolution. Your feedback is important to us, and we will make sure to take note of it to improve our products and services.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this for you.
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the fast response and help activity
August 27, 2024
Unprompted review
Reply from Norelie
Hi,
Thank you for your kind words! We’re delighted to hear that you’re satisfied with our fast response and assistance.
If you need any further help or have additional questions, please feel free to reach out. We’re here to support you!
Speaking to the phone agent
Speaking to the phone agent. He was extremely friendly, understood my concern and acted in an exceptional cooperative and customer friendly manner.
Well Done.
My Comfysole is not yet arrived, but already a nice customer experience (CX).
August 14, 2024
Unprompted review
Reply from Norelie
Hi,
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our phone agent and that you found the customer service to be exceptional. Your satisfaction is very important to us, and we're delighted that we could assist you effectively.
We hope your Comfysole arrives soon and meets your expectations. If you have any further questions or need assistance, please don’t hesitate to reach out. We’re here to help!
Thank you again for your feedback.
A wonderful team
A wonderful team, i ordered my insoles in the wrong size ... I was told Iwould get a new replacement. The phone call was extremely positive
August 14, 2024
Unprompted review
Reply from Norelie
Hi,
Thank you so much for your kind words! We’re delighted to hear that you had a positive experience with our team and that your replacement insoles are on their way.
If you need any further assistance or have any other questions, please feel free to reach out. We’re here to help!
The person on the phone was very polite…
The person on the phone was very polite and helpful.
August 1, 2024
Unprompted review
Reply from Norelie
Hi,
Thank you for your feedback! We're delighted to hear that you had a positive experience with our customer service team. If you need any further assistance, feel free to reach out. We’re here to help!
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