Norfolk Designer Gardens Reviews 

590
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 245 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, often describing them as well-made, solid, and durable. Many people appreciate the prompt and efficient delivery service, with items frequently arriving earlier than anticipated. Reviewers also highlight the helpful and friendly staff, who often go above and beyond to assist with orders and provide valuable advice. However, some customers received items with damage or incorrect colors upon delivery, and a few noted delays in getting replacements. Additionally, some people mentioned issues with delivery communication, including insufficient notice before arrival or extended waiting times for orders.

What people talk about most

Product

Consumers find the products to be of very good quality, well-made, and beautifully crafted, often exceeding... See more

Delivery service

People report positive experiences with delivery service, often highlighting fast and punctual deliveries,... See more

Quality

Customers consistently note positive experiences with quality, frequently describing products as very good,... See more

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, friendliness, and... See more

Service

Customers had positive experiences with service, often describing it as excellent, outstanding, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brilliant company. I live on an island where many places will not deliver. I wanted a memorial bench and found the perfect one at Norfolk designer gardens not only was delivery free but it came fully... See more

Rated 5 out of 5 stars

Easy ordering, prompt delivery from a lovely friendly delivery guy. Beautiful quality Bistro Set fits perfectly on my small patio area and already enjoyed a few lunches on it 😊 Was so pleased with... See more

Rated 5 out of 5 stars

From start to finish everything was 100%. Very quick delivery, excellent packaging. Very well made good quality product. Excellent value for money we couldn’t find anything close in local garden cent... See more

Rated 5 out of 5 stars

ordered on 19/05/2026 arrived before stated time of delivery date we were told to expect a a process time of 3 to 4 weeks on the website and email, as our gardens in a million pieces due to rep... See more



Company details

  1. Garden Furniture Shop

Written by the company

Norfolk Designer Gardens Ltd are a proud family run business with high product quality and first class customer service at our core. The business has always had creating beautiful furniture at its heart. Whether it be outdoor or garden furniture we have something for every occasion both modern and more classical to suit every taste. We strive to deliver premium quality outdoor furniture perfect for any outdoor space to really bring your garden to life. No matter the size of your property we are confident we have the right products to rejuvenate your space and to create a garden you can be proud of. As a family-run company, we are committed to give a genuine and personal service. From the second you land on this website, all the way through to installation and beyond – if you have any questions please don't hesitate to get in touch!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

590 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 44% of negative reviews

Typically replies within 1 month

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4.5

All reviews

(590)

237 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great garden furniture

The furniture arrived when stated .The furniture is of a great standard as promised. There was a bit of putting together of the table which could have been easier to do if there was some instruction!.The delivery driver would not help me move the 55kg table top to the rear of my property.Be prepared to also get rid of the pallet it all comes on.All said the product is great.

February 24, 2026
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Reply from Norfolk Designer Gardens

Thank you so much for your kind words. We really appreciate you taking the time to leave a review.

It means a lot to us that you’re happy with both the product and the service. We always aim to provide high-quality furniture and a smooth, enjoyable experience from start to finish, so it’s great to hear that reflected in your feedback.

If you ever need anything in the future, please don’t hesitate to get in touch. We’d be more than happy to help.

Thanks again,
The Norfolk Designer Gardens Team

Rated 5 out of 5 stars

Quick and efficient

Quick and efficient. The delivery driver was very helpful.

February 25, 2026
Norfolk Designer Gardens logo

Reply from Norfolk Designer Gardens

Thank you so much for your kind words. We really appreciate you taking the time to leave a review.

It means a lot to us that you’re happy with both the product and the service. We always aim to provide high-quality furniture and a smooth, enjoyable experience from start to finish, so it’s great to hear that reflected in your feedback.

If you ever need anything in the future, please don’t hesitate to get in touch. We’d be more than happy to help.

Thanks again,
The Norfolk Designer Gardens Team

Rated 4 out of 5 stars

Delivery at 9pm not ideal

Delivery at 9pm not ideal. The driver, however, did a good and swift job of putting the bench together. It looks ideal and seems very sturdy as expected.

February 24, 2026
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Reply from Norfolk Designer Gardens

Thank you for your review, we really appreciate your feedback.

We’re sorry the delivery time wasn’t ideal, but we’re pleased to hear the driver provided a good, efficient service and that you’re happy with the bench. It’s great to know it looks the part and meets your expectations for sturdiness and quality.

If there’s anything further we can help with, please don’t hesitate to get in touch.

Thanks again,
The Norfolk Designer Gardens Team

Rated 5 out of 5 stars

Fantastic Garden Furniture

Fantastic Garden Furniture
Having ordered last year their table and chairs set and being impressed with quality and delivery, they were one of the first to consider for a bench.
Great choice and super quick delivery. Fantastic bench so comfortable and solid.

February 24, 2026
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Reply from Norfolk Designer Gardens

Thank you so much for your kind words. We really appreciate you taking the time to leave a review.

It means a lot to us that you’re happy with both the product and the service. We always aim to provide high-quality furniture and a smooth, enjoyable experience from start to finish, so it’s great to hear that reflected in your feedback.

If you ever need anything in the future, please don’t hesitate to get in touch. We’d be more than happy to help.

Thanks again,
The Norfolk Designer Gardens Team

Rated 5 out of 5 stars

Table well made, we are delighted with it

Excellent quick delivery with a very helpful driver. Good communication. The table is well made and solid and we are delighted with it. Couldn't find any instructions for putting it together but it was very easy and straightforward so not a problem. Would definitely buy from them again.

February 24, 2026
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Reply from Norfolk Designer Gardens

Thank you so much for your kind words. We really appreciate you taking the time to leave a review.

It means a lot to us that you’re happy with both the product and the service. We always aim to provide high-quality furniture and a smooth, enjoyable experience from start to finish, so it’s great to hear that reflected in your feedback.

If you ever need anything in the future, please don’t hesitate to get in touch. We’d be more than happy to help.

Thanks again,
The Norfolk Designer Gardens Team

Rated 5 out of 5 stars

Very helpful and love the bench

Very helpful and love the bench
Thank you

February 24, 2026
Norfolk Designer Gardens logo

Reply from Norfolk Designer Gardens

Thank you so much for your kind words. We really appreciate you taking the time to leave a review.

It means a lot to us that you’re happy with both the product and the service. We always aim to provide high-quality furniture and a smooth, enjoyable experience from start to finish, so it’s great to hear that reflected in your feedback.

If you ever need anything in the future, please don’t hesitate to get in touch. We’d be more than happy to help.

Thanks again,
The Norfolk Designer Gardens Team

Rated 5 out of 5 stars

Great quality bench

Great quality bench, exactly as advertised. Delivery was prompt and well managed

February 24, 2026
Norfolk Designer Gardens logo

Reply from Norfolk Designer Gardens

Thank you so much for your kind words. We really appreciate you taking the time to leave a review.

It means a lot to us that you’re happy with both the product and the service. We always aim to provide high-quality furniture and a smooth, enjoyable experience from start to finish, so it’s great to hear that reflected in your feedback.

If you ever need anything in the future, please don’t hesitate to get in touch. We’d be more than happy to help.

Thanks again,
The Norfolk Designer Gardens Team

Rated 5 out of 5 stars

Incredible furniture and service

I've never left a review but the furniture and delivery service were beyond five star. Thank you so much

February 13, 2026
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Reply from Norfolk Designer Gardens

Thank you so much for your kind words. We really appreciate you taking the time to leave a review.

It means a lot to us that you’re happy with both the product and the service. We always aim to provide high-quality furniture and a smooth, enjoyable experience from start to finish, so it’s great to hear that reflected in your feedback.

If you ever need anything in the future, please don’t hesitate to get in touch. We’d be more than happy to help.

Thanks again,
The Norfolk Designer Gardens Team

Rated 5 out of 5 stars

Well happy arrival was very fast

Well happy arrival was very fast and can’t wait for summer to use it

February 12, 2026
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Reply from Norfolk Designer Gardens

Thank you so much for your kind words. We really appreciate you taking the time to leave a review.

It means a lot to us that you’re happy with both the product and the service. We always aim to provide high-quality furniture and a smooth, enjoyable experience from start to finish, so it’s great to hear that reflected in your feedback.

If you ever need anything in the future, please don’t hesitate to get in touch. We’d be more than happy to help.

Thanks again,
The Norfolk Designer Gardens Team

Rated 5 out of 5 stars

Fantastic product

Fantastic product

Great price and delighted with the quality of the table - looking forward to many years of barbecues ! Delivery really fast and efficient as well

February 8, 2026
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Reply from Norfolk Designer Gardens

Thank you so much for your kind words. We really appreciate you taking the time to leave a review.

It means a lot to us that you’re happy with both the product and the service. We always aim to provide high-quality furniture and a smooth, enjoyable experience from start to finish, so it’s great to hear that reflected in your feedback.

If you ever need anything in the future, please don’t hesitate to get in touch. We’d be more than happy to help.

Thanks again,
The Norfolk Designer Gardens Team

Rated 5 out of 5 stars

Really happy with our new furniture

Really happy with our new furniture, bonus that it was in the sale! Fantastic service and great friendly delivery.

February 11, 2026
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Reply from Norfolk Designer Gardens

Thank you so much for your kind words. We really appreciate you taking the time to leave a review.

It means a lot to us that you’re happy with both the product and the service. We always aim to provide high-quality furniture and a smooth, enjoyable experience from start to finish, so it’s great to hear that reflected in your feedback.

If you ever need anything in the future, please don’t hesitate to get in touch. We’d be more than happy to help.

Thanks again,
The Norfolk Designer Gardens Team

Rated 5 out of 5 stars

Great company and great product

Great company and great product

February 10, 2026
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Reply from Norfolk Designer Gardens

Thank you so much for your kind words. We really appreciate you taking the time to leave a review.

It means a lot to us that you’re happy with both the product and the service. We always aim to provide high-quality furniture and a smooth, enjoyable experience from start to finish, so it’s great to hear that reflected in your feedback.

If you ever need anything in the future, please don’t hesitate to get in touch. We’d be more than happy to help.

Thanks again,
The Norfolk Designer Gardens Team

Rated 5 out of 5 stars

Excellent quality and very well priced

Excellent quality and very well priced. Lutyens bench, delivered by Darren and constructed on site. Would highly recommend. Very pleased with service all round and big thank you to Darren.

February 16, 2026
Unprompted review
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Reply from Norfolk Designer Gardens

Thank you so much for your kind words. We really appreciate you taking the time to leave a review.

It means a lot to us that you’re happy with both the product and the service. We always aim to provide high-quality furniture and a smooth, enjoyable experience from start to finish, so it’s great to hear that reflected in your feedback.

If you ever need anything in the future, please don’t hesitate to get in touch. We’d be more than happy to help.

Thanks again,
The Norfolk Designer Gardens Team

Rated 5 out of 5 stars

Excellent all round

Great quality product & great communication

February 4, 2026
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Reply from Norfolk Designer Gardens

Thank you so much for your kind words. We really appreciate you taking the time to leave a review.

It means a lot to us that you’re happy with both the product and the service. We always aim to provide high-quality furniture and a smooth, enjoyable experience from start to finish, so it’s great to hear that reflected in your feedback.

If you ever need anything in the future, please don’t hesitate to get in touch. We’d be more than happy to help.

Thanks again,
The Norfolk Designer Gardens Team

Rated 5 out of 5 stars

Great product and delivered and put…

Great product and delivered and put together on time

February 5, 2026
Norfolk Designer Gardens logo

Reply from Norfolk Designer Gardens

Thank you so much for your kind words. We really appreciate you taking the time to leave a review.

It means a lot to us that you’re happy with both the product and the service. We always aim to provide high-quality furniture and a smooth, enjoyable experience from start to finish, so it’s great to hear that reflected in your feedback.

If you ever need anything in the future, please don’t hesitate to get in touch. We’d be more than happy to help.

Thanks again,
The Norfolk Designer Gardens Team

Rated 2 out of 5 stars

Product 9 Delivery 1

We bought a couple of teak chairs from our holiday let. The chairs are very good and the price was reasonable (winter sale)
Delivery was a bit of a nightmare. I don't think its necessarily the sales team but the choice of carrier.
The first chairs were dispatched but seemed to disappear. Two weeks later and a couple of phone calls a second pair were dispatched. Another week or so later we received a call from a delivery driver saying he would be delivering to day. Later called again saying he was at the wrong house. Hopped in to the car and met the driver to check it was our delivery, and it was. Checked the documentation and the dispatch note from Norfolk was correctly addressed. But the courier label on top of the note was the right postcode but a completely different house name??. Not the drivers fault, he was a big help sorting things out.
So in short, the product is good, we're happy with them. Order well ahead ours took a month to eventually arrive. And make sure you have a mobile number attached in case of problems.

January 15, 2026
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Reply from Norfolk Designer Gardens

Thank you for your detailed review, we really appreciate you taking the time to share your experience.

We’re really pleased to hear you’re happy with the chairs and that they met your expectations, especially securing them in the winter sale.

We’re very sorry for the issues you experienced with delivery, that certainly isn’t the level of service we aim to provide. From what you’ve described, it appears there was an error with the courier labelling, and we completely understand how frustrating that must have been. We’re glad to hear the driver was helpful in resolving things on the day.

Your feedback regarding delivery has been noted and will be passed on, as we’re always looking to improve the overall experience from order to arrival.

If there’s anything further we can assist with, please don’t hesitate to get in touch.

Thank you again for your support,
The Norfolk Designer Gardens Team

Rated 5 out of 5 stars

Great communication and excellent…

Great communication and excellent deliver service.
Great product as well.

February 4, 2026
Norfolk Designer Gardens logo

Reply from Norfolk Designer Gardens

Thank you so much for your kind words. We really appreciate you taking the time to leave a review.

It means a lot to us that you’re happy with both the product and the service. We always aim to provide high-quality furniture and a smooth, enjoyable experience from start to finish, so it’s great to hear that reflected in your feedback.

If you ever need anything in the future, please don’t hesitate to get in touch. We’d be more than happy to help.

Thanks again,
The Norfolk Designer Gardens Team

Rated 5 out of 5 stars

Quality bench

Quality bench , beautifully made in teak .
Delivered to the Highlands … it was free delivery , which was remarkable.
It came very well packed on a pallet .
Very pleased with the customer service and communication..

February 2, 2026
Norfolk Designer Gardens logo

Reply from Norfolk Designer Gardens

Thank you so much for your kind words. We really appreciate you taking the time to leave a review.

It means a lot to us that you’re happy with both the product and the service. We always aim to provide high-quality furniture and a smooth, enjoyable experience from start to finish, so it’s great to hear that reflected in your feedback.

If you ever need anything in the future, please don’t hesitate to get in touch. We’d be more than happy to help.

Thanks again,
The Norfolk Designer Gardens Team

Rated 5 out of 5 stars

Did what they said on the tin.

Did what they said on the tin.

February 2, 2026
Norfolk Designer Gardens logo

Reply from Norfolk Designer Gardens

Thank you so much for your kind words. We really appreciate you taking the time to leave a review.

It means a lot to us that you’re happy with both the product and the service. We always aim to provide high-quality furniture and a smooth, enjoyable experience from start to finish, so it’s great to hear that reflected in your feedback.

If you ever need anything in the future, please don’t hesitate to get in touch. We’d be more than happy to help.

Thanks again,
The Norfolk Designer Gardens Team

Rated 5 out of 5 stars

High quality furniture with good…

High quality furniture with good delivery service

January 19, 2026
Norfolk Designer Gardens logo

Reply from Norfolk Designer Gardens

Thank you so much for your kind words. We really appreciate you taking the time to leave a review.

It means a lot to us that you’re happy with both the product and the service. We always aim to provide high-quality furniture and a smooth, enjoyable experience from start to finish, so it’s great to hear that reflected in your feedback.

If you ever need anything in the future, please don’t hesitate to get in touch. We’d be more than happy to help.

Thanks again,
The Norfolk Designer Gardens Team

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