Update: Both pairs of earrings have arrived and are beautifully presented with a free jewellery box. I think the company should be more upfront about delivery timescales to avoid disappointment. Del... See more
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Company details
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Luxury, designer jewellery made sustainable and affordable. The new norm in fine jewellery. Made with recycled gold, fairly sourced and laboured.
Contact info
307 Linen Hall 162-168 Regent Street, W1B 5TE, London, United Kingdom
- support@normjewels.com
- normjewels.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 24% of negative reviews
Typically replies within 1 week
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What a fantastic company
What a fantastic company - both the jewellery and customer service is outstanding! The team have been amazing in supporting me to choose the right piece, without being pushy and answering every question promptly. The jewellery is just gorgeous and they all work so nicely together which is exactly what I wanted when I returned to purchase from them a second time. Thank you!
Great choice, amazing quality and lovely customer service
Firstly, I adore my latest purchase! I had an issue with receiving a slightly different ring to the one I ordered. I emailed and Lily sorted this out super quickly and efficiently! Will 100% buy from here again and would go so far to say my favourite website to search for new jewellery right now!
Fast and friendly customer care
I had an issue with my shipping address, and Norm Jewels’ support team fixed it immediately. No hassle, no long wait times, just fast and friendly help. The jewelry is also gorgeous, but their top-tier customer service is what will keep me coming back.
Amazing Experience
From the unboxing to actually wearing the jewelry, everything makes me feel special. You can tell they put so much care into their pieces. I’m definitely a customer for life!!!
Great quality, design and customer service
I was struggling to find a wedding band that suited my engagement ring with a baguette cut stone running vertically rather than horizontal, until I found the perfect design on Norm.
The ring is beautiful, amazing quality and was presented in a gorgeous box.
The first ring was a little too tight, but this was exchanged quickly and the customer care team dealt with this with email updates.
The ring is perfect, customer service was great - I would purchase again!
My new obsession!
I’m obsessed with my ring! Customer service is superb. This is my new go to jewelry website for affordable gold jewelry. Give a try and you’ll love it!
Minimalist evil eye ring
I'm over the moon with my minimalist evil eye ring! It's so cute and makes a beautiful pinky ring. Definitely will be purchasing more from Norm. Their customer service is fantastic! I had to exchange the ring for a smaller size and they made the process seamless! Very happy :)
Love my earrings
I ordered gold hoop earrings that are lightweight, comfortable, and absolutely beautiful.
Absolutely amazing customer service and…
Absolutely amazing customer service and beautiful product
Wonderful team!
I have a beautiful alexandrite ring that I wear all the time. A month ago I noticed that one of the side gems fell out. I sent Norm an email and they got my ring replaced straight away and it was a very smooth process. I’m back to wearing my favourite ring and couldn’t be more grateful for their efficiency and help.
Wonderful choice
I treated myself to a ring from Norm Jewels, and it feels like such a good decision. The design is so timeless, and every time I wear it, I feel more elegant.
Good products and good service
Website is very nice and easy
Ring I chose for my wife was very nice. I expected a minimum quality when I was ordering it but I think it exceeded my expectation so thank you to them for that.
Feels like a high-end brand
The quality of this ring is incredible! I’ve seen similar designs in high-end stores for way more money. This ring looks and feels like a luxury brand piece, but at a fraction of the price.
Perfect for special occasions
I bought a tennis bracelet to wear my anniversary dinner, and it was the perfect touch. It looks amazing in photos too.
Stunning Necklace
I ordered my mom a name necklace for her birthday, and she hasn’t taken it off since! The packaging was gorgeous, and the necklace itself was delicate yet strong. She loves it so much that I’m already planning to get her a gold birthstone bracelet.
Took us forever to find a place we felt…
Took us forever to find a place we felt like we could trust as online shopping can be off especially with expensive items. Norm Jewels was such an awesome find and I will continue to shop from here. Such sturdy pieces and they match all of my other high end 14k gold jewelry.
Thank you!
got our wedding bands from Norm jewels - they are beautiful! I had the shipped from london to sydney and needed to exchange for a half size up - the process was seamless - exchange arrived super quickly, customer service great and love my wedding band! Great experience
First time buying from them!
First time buying from them. I bought 2 14Kgold rings. The Celtic wedding band ring is so pretty! We had gone to Ireland this past year and it so reminds me of our trip! The Link ring goes with it!
Excellent Customer Service
Excellent Customer Service. I had an issue and they offered to resolve even though it was just out of warranty. They made it really easy and i was very impressed would definitely shop with 100% confidence.
Amazing - now on ring no5!
I have purchased 4 rings from here and I am in love with everyone! Just love them- the designs, quality and packaging is the best! You really will not be disappointed. Very cool designs and super friendly service
5*****
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