Normjewels Reviews 

414
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Looking at 122 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the products, noting their beautiful appearance, excellent craftsmanship, and how well they match online descriptions. Many also appreciate the elegant packaging and the overall quality of the items, often exceeding expectations. However, some people were dissatisfied with the delivery times, which often took much longer than advertised, leading to frustration and missed deadlines for gifts. There are also mixed opinions on customer service, with some reviewers experiencing unhelpful or non-existent support, while others found the team responsive and professional. Additionally, a few customers reported issues with product quality, such as items tarnishing quickly or losing stones, and difficulties with the return and refund process.

What people talk about most

Product

Reviewers mention positive feedback about product, with many expressing satisfaction with the quality,... See more

Quality

Customers consistently note ambiguous experiences with quality, with many praising the exquisite attention to... See more

Customer service

Users describe ambiguous interactions with customer service, with many reviewers praising the team for being... See more

Order

People report ambiguous experiences with order, with many expressing significant frustration over delays and... See more

Delivery service

Customers had ambiguous experiences with delivery service, with many expressing significant frustration over... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Update: Both pairs of earrings have arrived and are beautifully presented with a free jewellery box. I think the company should be more upfront about delivery timescales to avoid disappointment. Del... See more

Rated 5 out of 5 stars

Ordered a ring for my wife from this unknown site and was worried that I could be taking a chance. When the ring arrived it was exactly as described. The attention to detail was exquisite, even to the... See more

Rated 5 out of 5 stars

Great customer service! I recently ordered a ring but had to return it due to sizing. The Norm team were very helpful and responsive, offering solutions including a full refund. I’ve now received my r... See more

Company replied

Rated 5 out of 5 stars

I bought a pinky signet ring in yellow gold. It’s an absolute perfect fit, and the ring itself is beautiful. Great quality, the inside is hollow but it’s not too thin at all, the edges does not feel... See more

Company replied


Company details

  1. Jewelry Store

Written by the company

Luxury, designer jewellery made sustainable and affordable. The new norm in fine jewellery. Made with recycled gold, fairly sourced and laboured.


Contact info

3.6

Average

TrustScore 3.5 out of 5

414 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 24% of negative reviews

Typically replies within 1 week

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3.6

All reviews

(414)

117 reviews in the last 12 months

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Rated 5 out of 5 stars

What a fantastic company

What a fantastic company - both the jewellery and customer service is outstanding! The team have been amazing in supporting me to choose the right piece, without being pushy and answering every question promptly. The jewellery is just gorgeous and they all work so nicely together which is exactly what I wanted when I returned to purchase from them a second time. Thank you!

May 6, 2025
Unprompted review
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Rated 5 out of 5 stars

Fast and friendly customer care

I had an issue with my shipping address, and Norm Jewels’ support team fixed it immediately. No hassle, no long wait times, just fast and friendly help. The jewelry is also gorgeous, but their top-tier customer service is what will keep me coming back.

April 2, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing Experience

From the unboxing to actually wearing the jewelry, everything makes me feel special. You can tell they put so much care into their pieces. I’m definitely a customer for life!!!

April 10, 2025
Rated 5 out of 5 stars

Great quality, design and customer service

I was struggling to find a wedding band that suited my engagement ring with a baguette cut stone running vertically rather than horizontal, until I found the perfect design on Norm.
The ring is beautiful, amazing quality and was presented in a gorgeous box.
The first ring was a little too tight, but this was exchanged quickly and the customer care team dealt with this with email updates.
The ring is perfect, customer service was great - I would purchase again!

April 3, 2025
Unprompted review
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Rated 5 out of 5 stars

My new obsession!

I’m obsessed with my ring! Customer service is superb. This is my new go to jewelry website for affordable gold jewelry. Give a try and you’ll love it!

April 17, 2025
Unprompted review
Rated 5 out of 5 stars

Minimalist evil eye ring

I'm over the moon with my minimalist evil eye ring! It's so cute and makes a beautiful pinky ring. Definitely will be purchasing more from Norm. Their customer service is fantastic! I had to exchange the ring for a smaller size and they made the process seamless! Very happy :)

April 17, 2025
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Rated 5 out of 5 stars

Wonderful team!

I have a beautiful alexandrite ring that I wear all the time. A month ago I noticed that one of the side gems fell out. I sent Norm an email and they got my ring replaced straight away and it was a very smooth process. I’m back to wearing my favourite ring and couldn’t be more grateful for their efficiency and help.

April 15, 2025
Unprompted review
Rated 5 out of 5 stars

Good products and good service

Website is very nice and easy
Ring I chose for my wife was very nice. I expected a minimum quality when I was ordering it but I think it exceeded my expectation so thank you to them for that.

March 28, 2025
Unprompted review
Rated 5 out of 5 stars

Feels like a high-end brand

The quality of this ring is incredible! I’ve seen similar designs in high-end stores for way more money. This ring looks and feels like a luxury brand piece, but at a fraction of the price.

March 17, 2025
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Rated 5 out of 5 stars

Stunning Necklace

I ordered my mom a name necklace for her birthday, and she hasn’t taken it off since! The packaging was gorgeous, and the necklace itself was delicate yet strong. She loves it so much that I’m already planning to get her a gold birthstone bracelet.

March 18, 2025
Rated 5 out of 5 stars

Took us forever to find a place we felt…

Took us forever to find a place we felt like we could trust as online shopping can be off especially with expensive items. Norm Jewels was such an awesome find and I will continue to shop from here. Such sturdy pieces and they match all of my other high end 14k gold jewelry.

March 26, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you!

got our wedding bands from Norm jewels - they are beautiful! I had the shipped from london to sydney and needed to exchange for a half size up - the process was seamless - exchange arrived super quickly, customer service great and love my wedding band! Great experience

April 3, 2025
Unprompted review
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Rated 5 out of 5 stars

Excellent Customer Service

Excellent Customer Service. I had an issue and they offered to resolve even though it was just out of warranty. They made it really easy and i was very impressed would definitely shop with 100% confidence.

March 3, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing - now on ring no5!

I have purchased 4 rings from here and I am in love with everyone! Just love them- the designs, quality and packaging is the best! You really will not be disappointed. Very cool designs and super friendly service
5*****

March 11, 2025
Unprompted review

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