Norsegarde Reviews 

166
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 67 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality and intricate design of products, often finding them stunning, well-crafted, and durable for daily wear. Many appreciate the excellent and responsive customer service, which effectively resolves issues, alongside frequently fast shipping and prompt delivery, contributing to a positive overall purchasing experience. However, some customers noted concerns regarding product quality, describing items like chains and bracelets as cheap, poorly made, or having rough edges. A few others also experienced very long delivery times, with some orders taking over a month or not arriving at all.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and design, with many expressing satisfaction with... See more

Quality

Customers consistently note positive experiences with quality, praising the very good quality of items like... See more

Order

Reviewers mention ambiguous feedback about their orders, with many expressing satisfaction with the... See more

Delivery service

People report ambiguous experiences with delivery service, with some customers praising fast delivery and... See more

Customer service

Users describe positive interactions with customer service, often highlighting quick responses and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Customer service was great at resolving an incorrect item being sent and replaced it free of charge. Lovely products and decent quality, only a star less as the jewellery arrives in a nice custom bag... See more

Rated 4 out of 5 stars

I am very appreciative of the crucifix figure, it is a very fine piece. The leather chain is also fine. However, two days after I had received the necklace I was wearing it and it broke. I went to a j... See more

Rated 5 out of 5 stars

My Helm of Awe Signet Ring - Stainless Steel is exactly what is advertised. Excellently crafted, perfect fit. Very happy with this product. This is my second purchase from Norsegarde and the same both... See more

Rated 5 out of 5 stars

I got the Fenrir Sun eater ring and a Necklace with Dagger like pendant and a white gem stone (don't remember the name). I got bith of them as a Bithday Gift for my Parents, both were absolutely incre... See more



Contact info

4.0

Great

TrustScore 4 out of 5

166 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 53% of negative reviews

Typically replies within 2 weeks

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4.0

All reviews

(166)

76 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Unique silver ring.

Item received in good time; well packaged. Good quality silver - had to be as it was a present for my husband on our silver wedding anniversary. He was really pleased with the quality and unique design of this ring.

July 22, 2025
Unprompted review
Rated 1 out of 5 stars

I didn’t receive the neckless

I didn’t receive the neckless and I have no reference number or know how to dispute the matter

June 19, 2025
Unprompted review
Norsegarde logo

Reply from Norsegarde

Hi Charlotte, we are sorry to hear that you have not received your item. This is certainly not the experience we strive to provide.

To help us resolve this matter promptly, we kindly ask that you contact our customer service team and include your order number. We'll be glad to investigate the issue and ensure an appropriate resolution is reached.

Edit: Please simply reply to your original order confirmation email, and we’ll be able to locate your order and assist you directly from there.

Rated 4 out of 5 stars

I love the item

I love the item. The pendant is bigger than I expected, but that is not a problem. I ordered a separate leather cord as it wasn't clear that it came with its own chain, but now I have a choice. All in all, very satisfied.

May 31, 2025
Unprompted review
Rated 5 out of 5 stars

Raven skull pendant

I love this pendant, I wear it every day
Raven is a spiritual animal of mine.
So it is very scared to me.
It is well made and I would highly recommend this product to anyone interested in purchasing it.
Your customer service is excellent.
Thank you

July 10, 2025
Unprompted review
Rated 5 out of 5 stars

This item was bought as a…gift

This item was bought as a gift,beautifully hand crafted piece of jewellery and great quality, the person who received it loved it and I would definitely recommend norseguarde if your looking for something a bit different.

June 25, 2025
Unprompted review
Rated 5 out of 5 stars

Superb Bracelet

Well you just keep on delivering another superb piece of jewellery. I've had a few pieces off you and they are all top class. Thanks

June 13, 2025
Unprompted review
Rated 1 out of 5 stars

I would recommend reading the reviews…

I would recommend reading the reviews before purchasing from this company

June 13, 2025
Unprompted review
Norsegarde logo

Reply from Norsegarde

Hi Peter, thank you for your feedback. We’re sorry for the initial delay caused by our carrier. However, we were able to expedite the shipping, and your order was delivered within two weeks - well within the estimated timeframe provided at checkout.

Rated 5 out of 5 stars

Great Pendant

Delivered very quickly, nicely weighty and attractive pendant. Shortened the chain slightly so it sits a bit higher.

June 6, 2025
Unprompted review
Rated 1 out of 5 stars

Disappointing

Disappointing, I bought an adjustable leather bracelet with a bird skull. Still too big for my wrist and at the price I paid I expected it to be stitched together not poorly glued. Will be avoiding this website in future. I will re-gift this to someone with bigger wrists.

May 19, 2025
Unprompted review
Norsegarde logo

Reply from Norsegarde

Hi Jo, thank you for your feedback and we're sorry the bracelet didn’t meet your expectations.

The design uses a single metal clamp with adhesive for added durability. We understand fit can be personal, and we’re sorry it wasn’t right for your wrist.

If you'd like to explore an exchange or another corrective option, please feel free to contact our support team.

Rated 5 out of 5 stars

Excellent service and quality

I ordered Yggdrasil with the Ravens Ring. As per the delivery and shipment details provided on the Norsegarde website, the ring was delivered today. The overall quality is excellent, and I will definitely treasure this piece. My only suggestion is to offer an option for special Viking-themed packaging for gifts. During this time, I contacted Norsegarde support, and they promptly responded, confirming my order and informing me about the custom handcrafted requests they can take. I will definitely order from them again soon.

May 13, 2025
Unprompted review
Rated 4 out of 5 stars

Great service

Great service. Prompt response to queries and ring arrived on time. No problems with returning as I had ordered the wrong size, with a replacement arriving quickly after.

April 22, 2025
Unprompted review
Rated 5 out of 5 stars

A True Work of Viking Art

The quality of this bracelet blows me away. The runes and designs are intricately carved, and the metal has just the right weight. Shipping was so quick - only three days! I get compliments every time I wear it. If you are a fan of the Norse heritage, you can't find better craftsmanship.

April 14, 2025
Unprompted review

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