While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Scam - avoid! Did several surveys, got to the amount of coins where I could cash out for a £5 Amazon voucher and they then decided my account had irregularities and should be closed.

Company replied

Rated 5 out of 5 stars

I'm finding Panelbase to be the most consistent survey panel than all of the others. Having been participating since early 2019 I've earnt almost £400 so far. Also appreciate the fact that there are o... See more

Company replied

Rated 3 out of 5 stars

Received a good amount of invites for surveys since joining recently although I never did receive my SMS confirmation text. Problems arise once I enter my date of birth (I'm 49) at initial stage, as I... See more

Company replied

Rated 1 out of 5 stars

I’m very surprised to read so many good reviews about Panelbase. I have been a member for about 6 months and I receive 1 or 2 surveys per day. However I am screened out of virtually every survey, so c... See more

Company replied

Company details

  1. Market Researcher

Written by the company

We are one of the leading data collectors for market research in Europe. Our mission is to deliver trustworthy data of the highest quality to enable well-informed analysis and decision-making. Using fair and transparent data gathering methods, an extensive international panel network and trusted relationship with respondents, we provide best-in-class data about any desired topic or target group. In our experience, insight seekers value quality and speed. Automatization of data collection ensures speed and efficiency, while robust quality assurance safeguards that our data is trustworthy. All our systems, processes and routines are in accordance with ESOMAR’s Code of Conduct. We support more than 1,800 market research firms, brands, media & advertising agencies, publishers, and consultancies across different industries to accelerate data driven processes and enable trusted research and insight.


Contact info

1.9

Poor

TrustScore 2 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 84% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Extremely disappointed

Unfortunately Panelbase is changing to a company called Norsatpanel and you get paid in points and not cash so it is extremely confusing. I've been with Panelbase for years and to make such a big change like this is terrible news. I'm not sure how long I will last on this new system. It's one star from me!

November 9, 2023
Unprompted review
Advertisement
Rated 1 out of 5 stars

There is no Panelbase now

There is no Panelbase now, i was transferred to Norstatpanel who have taken over Panelbase, which I believe is being run down, I am not getting surveys from them, just a few at the beginning, they have money that was transferred, but I cannot access it.
Panelbase have done the dirty on past members

November 1, 2023
Unprompted review
Norstat logo

Reply from Norstat

Good afternoon

I can confirm that Panelbase is moving to Norstatpanel and will be wound down over the next month or so. If you have transferred to Norstatpanel your rewards have also transferred over so I'm not sure why you wouldn't be able to access them. Please could you get back in touch with our support team so we can help you with this.

Kind regards
Debi

Advertisement
Rated 4 out of 5 stars

Withdrawal Follow-up

panelbase is one of the leading and fast-growing research and data collection communities. Generally speaking, I have had a positive overall experience on this platform until my recent withdrawal which I placed on the 25th of October and is yet to drop even though three working days have already passed apart from this recent experience panel base is reliable and authentic.

October 25, 2023
Unprompted review
Rated 2 out of 5 stars

I have always enjoyed doing the…

I have always enjoyed doing the surveys, but unfortunately the rewards are ridiculous. No-one should be asked to spend time on giving their opinion and be rewarded in pence. The surveys should carry a reward minimum of £1 as these companies make millions in profit.

November 2, 2023
Unprompted review
Rated 5 out of 5 stars

Love Panelbase

Great to be invited to surveys to give an honest opinion. They offer a variety of subjects. The rewards are amazing.
Great company

October 26, 2023
Unprompted review
Advertisement
Rated 1 out of 5 stars

Don't waste your time.

Don't bother with Panelbase.

You'll get a good volume of surveys to start with (2-3 a day) to lure you in, but within a week it will drop off to next to nothing.

Then there is the quality of the experience, I've clicked on surveys within minutes of the invite being issued, only to be immediately screened out because the "quota is full". I've been invited to participate in surveys that are already closed. You raise tickets, and you'll get a standard reply saying it's being looked into, but there's never any follow-up.

But worst of all, more than 50% of the surveys you actually get into are straight up scams. They will have you answer questions for 5-10 minutes, gather detailed information on products, purchases, you're views, and then you'll be screen out as "do not qualify". They gather your answers then pretend you're not eligible for the reward.

October 16, 2023
Unprompted review
Rated 4 out of 5 stars

Good survey site

Good survey site, seem fair, interesting surveys, easy to complete, fair rewards... can take a little while to build up rewards but definitely worth it!

July 21, 2023
Unprompted review
Advertisement
Rated 1 out of 5 stars

Absolute joke survey site

Absolute joke survey site, like many others I have had the same problems, being screened out of numerous surveys, not getting paid for ones I have completed. No point in contacting them, even though on many of the posts on here, they state to contact them, and 'we would like to help'. They DO not help, and you will not get paid for these, so don't waste your time, contacting them!

July 4, 2023
Unprompted review
Norstat logo

Reply from Norstat

Good afternoon,

I'm sorry to hear that you haven't had a good experience with Panelbase and we'd like to help. Please can you get in touch on support@panelbase.zendesk.com and we can look into this further for you?

Kind regards
The Panelbase Team

Rated 1 out of 5 stars

!!!AVOID!!!SCREEN OUT ALL THE TIME!!!

!!!AVOID!!!SCREEN OUT ALL THE TIME!!!
It is a scam, don't look at their 5 star rating is fake!
PLEASE AVOID!

June 27, 2023
Unprompted review
Norstat logo

Reply from Norstat

Good afternoon,

I'm sorry to hear that you haven't had a good experience with Panelbase and we'd like to help. Please can you get in touch on support@panelbase.zendesk.com and we can look into this further for you?

Kind regards
The Panelbase Team

Rated 1 out of 5 stars

It's a scam

It's a scam. I've completed 3 surveys, and each time they give a "you've been screened out of this survey" and don't pay. This is after the survey has been completed, or after a lot of information has been provided and time spent on it.

Don't waste your time. Prolific pays more, and is actually trustworthy.

June 25, 2023
Unprompted review
Norstat logo

Reply from Norstat

Good morning,

We are very sorry to hear that you have had a disappointing experience with Panelbase and we'd like to help. Please can you get in touch on support@panelbase.zendesk.com and we can look into this further for you?

Kind regards
The Panelbase Team

Advertisement
Rated 5 out of 5 stars

Helpful

Always a pleasure to use this survey site, payments are always payed quickly and I am very happy.

June 9, 2023
Unprompted review
Norstat logo

Reply from Norstat

Hi Richard.

Thank you very much for your review of Panelbase. We are pleased to hear you are enjoying our survey site and we do appreciate your continued support!

Kind regards,
The Panelbase Team

Rated 1 out of 5 stars

Be warned, you may end up doing long surveys for free

Signed up and did some fairly long surveys with lots of questions, only to be told right at the end that I didn't qualify. Basically did the surveys for free, so be warned.

June 20, 2023
Unprompted review
Norstat logo

Reply from Norstat

Good morning,

We are very sorry to hear that you have had a disappointing experience with Panelbase and we'd like to help. Please can you get in touch on support@panelbase.zendesk.com and we can look into this further for you?

Kind regards
The Panelbase Team

Rated 1 out of 5 stars

Too many screen fails

It's Ok but there are better survey sites out there. Biggest frustration is answering questions for say 5 minutes (for a 20 minute survey) and then getting screened out after they have obtained a lot of data for free.....unacceptable. I had this experience this am but it is sadly quite common

** Update ** not getting any better. The screening process is an absolute shambles. The latest was asking 6-7 questions before getting to the 1 that would rule out the vast majority of users....."in your job do you work with people who have XXX medical condition". This clearly should have been the very first question.....all this for a potential "reward" of £0.65 !!

June 7, 2023
Unprompted review
Norstat logo

Reply from Norstat

Good evening,

I'm sorry to hear that you haven't had a good experience with Panelbase and we'd like to help. Please can you get in touch on support@panelbase.zendesk.com and we can look into this further for you?

Kind regards
Paul

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look