Norstat Reviews 3,439

panelbase was very good long time ago , i decided to come back after few years but 80% of the surveys i have been invited i been screened out , yes i completed my full profile, yes i sent a message to the support team , but still very poor . i think i am going to give it up.

From start to finish there was never any problems Panel Base are 1 of the best for surveys

I’ve been on Panelbase for 3-4 months now and I’ve currently got £63 in my account. I do every panel I’m invited to and I’d say I get screened out of 60% of them, which isn’t to bad and you find out within a minute if you’re applicable or not.
I had an issue where I was kicked out of a panel after spending 40 mins completing and they credited my account after I contacted them.

There are a few things I would say would massively help the experience - it’s a little pointless to have to fill in your information on your profile to then have to fill it in twice during a survey. I understand they may need specifics but having to select my gender and pay etc 3 times seems pretty silly.
I also find some of the ‘durations’ to be totally off. I understand sometimes it’s going to take longer to complete if you’re giving detailed answers but for example yesterday I took part in a survey which was listed as an 8 minute survey and actually took nearly 20, which wasn’t worth the 0.80p provided, should’ve been double.

Also, this is just personal preference but it would be cool to have a minimum and maximum payout depending on how much information you provide them with. Sometimes I’m giving super lengthy responses to questions and I get paid the same if I ‘N/A’d’ everything.

Ideally this would be a 4.5 stars but you can’t do that on TP!

Wonderful company, kept up to date with news, surveys and notifications. Very easy transactions on claiming rewards

I put in for my vouchers and these were received within 8 days. Can't fault panelbase as they are great to do surveys with

I was recently blocked and don’t know why. It happen while filling out one of their questionnaires. Have emailed support but no reply. I would like to receive the money I have earned and then quit,
Date of experience: April 09, 2023

Scam. They get you to try to the survey and then say you dont quality after you've answered about 10-20 questions so lots of free data with no reward for the person taking it. AVOID.

I've been doing Panelbase a good few years now and my total earnings have been £702. I get to withdraw 2 or 3 times a year. It's pretty good just for doing surveys and product tests. The product tests are good fun and there have been community surveys where you get to earn money and vouchers. I did one last month and got a £60 amazon voucher. Payouts are quick and stress free

I took part in market research 8 working days ago. I haven't received payment and the status of my market research is still pending. I have sent emails and messages and no one replies. It isn't fair to ask people to take part and not pay them

I have just been accepted by panelbase and was excited to be a member. So far I've been sent about 10 surveys and I've only been a member about three days !
So far I've also been "screened out" of every single one of those surveys so it's not really a survey site I can recommend so far.
I've completed the WHOLE of the profile section so goodness knows why I'm being sent surveys that are no good.
Not a great start really for a site that came recommended .

Am using this website for years now. I have cashed out many many times now, never had any problems.

Yet again 10 minutes into interview - screened out.
This happens constantly.
As a ' reward' entered into a prize drawer I'll never win.
The only panel that takes you so far into surveys then screens out - without the promised reward.
They also apply quota fails or quality fails(there was nothing wrong quality wise. I take these surveys very seriously) AFTER completing and before payment.
Sad really because the surveys can be varied and interesting but the time spent navigating screening AND refusal to pay after completion just doesn't make it worthwhile.
I'd avoid these.
There are better sites who honour payment and frankly actually seem to care about decent recompense for panel members.
** April update.
I've just checked my account for cleared rewards.
I'm absolutely shocked.
Out of 5 completed surveys - that is ones I completed FULLY and expected a reward:
3 marked as QF(Quota fail)
1 marked as DNQ( Did not qualify)
1 completed and paid.
Thank you for your offer to look at this but there's little point.
You are not going to rectify the issue which is that you can decide not to pay on the basis the quota is full at any time.
It's not acceptable to punish the panel member because you cannot control quotas. You should honour the payment. It isnt the panel members fault. I actually find this shocking.
The plus point of Panelbase is the variety of studies.
The downsides sadly are many. Some of which I've included in the early part of this review. Not honouring payments is the last straw.
I hope you take on the constructive criticism.
I will try again at a later date in the hope the massive issues are resolved.

Great survey site great survey s great reward s fast pay out great staff great team

So many surveys lead you in with a reward, you 100% complete the survey for 10 mins + and then you get a did not qualify at the end, complete waste of time, and when you report it, nothing happens.

They always check if you have received your gift card.
Surveys are well paid and reliable.

This has got to be the worst market research company. Since they refused to re issue me a lost voucher I decided to leave panelbase and no longer do Their surveys. Panelbase.net are a Waste of market space.

They stole my rewards worth £41.75 because I didn't do a survey for 12 months. Booo
Rewards summary
Survey rewards £72.75
Withdrawals £31.00
Forfeit £41.75
Current balance
£0.00

*UPDATE*
I'm pleased to upgrade my review from 1* to 4* after Debi Brown, the Panelbase Technical Services Director contacted me the day after my review to advise me that they have reinstated my £41.75 forfeited rewards.
QUOTE
Good afternoon Phillip
I’m writing to you on the back of your Trustpilot review.
We’ve looked into this and we seem to have been experiencing a technical fault. Our T&Cs do state that you forfeit your account balance after 12 months of inactivity and we would normally give advance notice of this happening, however, it seems that this process hasn’t been working and you would not have received an email regarding this. As a result we can have been able to refund your outstanding balance.
I’m sorry for any distress this has caused.
Kind regards
Debi
UNQUOTE

Been doing Panelbase for approx 3 yrs now,on average been earning £10 per month,recently struggling to earn that every 2 to 3 months,always been timed out,nearly given up on it.the new style home page is alot harder to navigate then the old.there should be a bonus like 5p for every one screened out.Shame.

Panel base survey site, is a great place to complete survey, as it is getting near Christmas, I decided to look at my rewards I had the option to have vouchers or bacs, I opted for the vouchers, they arrived very quicky,

Thank You Panelbase