I absolutely love this survey panel as it doesn't take long to reach the payment threshold and my success rate with surveys is generally pretty good. Obviously I do have screenouts but they ar... See more
Company replied
Location
Switch locationHarling House, 47-51 Great Suffolk Street, Southwark, SE1 0BS London, GB
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See what reviewers are saying
Appalling company. Freeze your account regularly, do not advise, then up to you to unfreeze. Closed my account without informing me after many years satisfactory input. Why? My brain works too qui... See more
Company replied
I have been doing the surveys for around a year now. They ate interesting surveys and you get to complete them without any screen outages unlike some surveys. The only area I have difficulty is when I... See more
Company replied
This company is stuping to a new level when allegedly reaching out to me after my last poor review and offering to help only to be unreachable and not responding to my emails and still having not sent... See more
Company replied
Company details
Written by the company
At Norstatpanel your answers to our surveys form the data that market researchers can work with. Membership with Norstatpanel is completely free and non-binding and may be cancelled at any time. As a member you are regularly invited to take part in questionnaires and studies. Membership with Norstatpanel is by invitation only or as part of a special promotion. For reasons of research methodology, we cannot offer membership directly to those interested in participating in Norstatpanel.
Contact info
Harling House, 47-51 Great Suffolk Street, Southwark, SE1 0BS, London, United Kingdom
2.1
Poor
62 reviews
Replied to 93% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They don't pay for diary/live studies😒
After i completed a diary study of 20 pounds, they didn't pay me. It's been over 2months now. I also completed an 80 Euro live study, still no payment. They take forever to reply to their emails and when they do, they will just keep you hanging. Tried to login into my account just now and it's saying "Account Frozen".What a waste of time and energy. Please send my dairy vouchers to my email, you've held that money long over due.
April 20, 2026
Unprompted review
Reply from Norstatpanel - UK
Hello May - Thank you for taking the time to share your experience!
We’re really sorry to hear how frustrating this situation has been for you, especially when it comes to delayed payments and not being able to access your account.
We’ve taken your review further internally, and our support team will do their very best to look into your case and help you as quickly as possible.
We truly apologise for the inconvenience caused and appreciate your patience.
Kind regards,
Sandra - Norstatpanel
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This company is stuping to a new level…
This company is stuping to a new level when allegedly reaching out to me after my last poor review and offering to help only to be unreachable and not responding to my emails and still having not sent the vouchers they promised after my doing nearly 2 years of surveys for them........a complete scam and waste of time.
March 15, 2026
Unprompted review
Reply from Norstatpanel - UK
Hi Jonathan - Thank you for your review and for making us aware of your situation!
We’re very sorry to read about your experience and we understand how frustrating it must feel, especially after the time you’ve spent as a panelist.
We have taken your case further internally, and a member of our team is now looking into this personally to get the situation resolved for you.
We sincerely apologise for the inconvenience and the lack of communication you’ve experienced.
Kind regards,
Sandra - Norstatpanel
Muddled and chaotic back office. Avoid this Company
Everything works fine until you try to redeem your points voucher. They send you through a minefield of different hoops just to get to the right landing page. Then they check your email as a security check, and after this you need a security check to check your security check. When you get past that nonsense, you have to go through some more hoops and security checks. Finally, you get to click on a link that lets you view the voucher, (mine was for Sainsburys), and this sends you to yet another link. When I landed on this page, a message appeared that confirmed that no such voucher existed on their database. There is a link for customer service which requires...of course... a security check. In the end I cancelled the account, as I think I will die before I am paid out this pittance.
April 16, 2026
Unprompted review
Reply from Norstatpanel - UK
Hi Geoff - Thank you for taking the time to share your experience
We’re really sorry to hear how frustrating this process has been for you. That’s definitely not the experience we want our panelists to have, especially when it comes to redeeming rewards you’ve earned.
We understand how confusing and disappointing it must feel to go through several steps only to end up with an error message regarding your voucher. That shouldn’t happen, and we completely understand why you chose to step away.
Your feedback is very valuable to us, and we will make sure it is shared with the relevant team so we can improve both the redemption process and the overall user experience.
We truly appreciate the time you’ve spent with us and are sorry we didn’t meet your expectations in this case.
Kind regards
Sandra - Norstatpanel
Account deactivated without notification or justification.
After many years and VIP level my account was deactivated without notice. No replies to emails asking for reason. I am also owed £25 from them for completing the Bavora drinks diary for which they would have been paid.
April 7, 2026
Unprompted review
Reply from Norstatpanel - UK
Hi Darren - Thank you for your review!
We’re very sorry for the experience you’ve had. We completely understand how frustrating and concerning this must have been, especially after being a long-term member and having an outstanding incentive.
We have now reviewed your case internally and can confirm that your account has been reactivated. Upon further review, it appears that the deactivation should not have happened, and we sincerely apologise for this.
We’re also following up on your outstanding incentive to ensure this is handled correctly.
We truly regret the inconvenience and appreciate your patience.
Kind regards,
Sandra - Norstatpanel
Appalling company Avoid
Appalling company. Freeze your account regularly, do not advise, then up to you to unfreeze. Closed my account without informing me after many years satisfactory input. Why? My brain works too quickly, I fill in surveys faster than others. They have stolen my earnings. Avoid this company at all costs ....Robbers.
April 8, 2026
Unprompted review
Reply from Norstatpanel - UK
Hello Kim - Thank you for sharing your experience!
We’re sorry to hear about your situation and understand how frustrating it must feel, especially after having been a member for many years.
Account reviews and restrictions are based on standard quality control procedures to ensure the reliability of the data collected. However, we understand that this can feel unclear or unfair if not properly communicated.
If you would like us to take another look at your case, you are very welcome to contact our support team at support-uk@norstatpanel.com.
We appreciate the time you have spent as part of our panel.
Kind regards,
Sandra - Norstatpanel
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As this seems to be the only way to get…
As this seems to be the only way to get any communication back from Norstat- over 2 weeks ago I completed a week long drink diary for the company Bevora who were paying £25 for this. I was told I would receive the incentive a couple of days after completion. I have not received this and Norstat have not responded to any further messages from me requesting this. I have had to contact Bevora and explain that Norstat are not paying me the incentive and ignoring my requests. Norstat as I'm sure you'll read this, kindly pay me for what I have done as I'm sure your client has already paid you, or I will have to go back to the MRS and complain yet again. It's a little embarrassing for you that I have to go to your client like this because you are seemingly incapable of upholding your end of the deal and compensating your panelists promptly, and I have made sure to let them know you have form for this and they should consider carefully who they use to conduct their research in future.
April 8, 2026
Unprompted review
Reply from Norstatpanel - UK
Hello,
Thank you for sharing your experience. We’re very sorry to hear about the delay in receiving your incentive and the lack of response – we completely understand how frustrating this must be, especially after completing a longer study.
We have looked into your case, but unfortunately we have not been able to identify your account based on the information available here.
To properly investigate this and resolve it for you, we need a few additional details. We kindly ask you to contact our support team at support-uk@norstatpanel.com and include your information, so we can locate your account and follow up on your payment as soon as possible.
We sincerely apologise for the inconvenience and appreciate your patience.
Kind regards,
Norstatpanel Team
Froze and deactivated my account bunch…
Froze and deactivated my account bunch of scammers wouldn't recommend them! They stole all my hard earned coins from my account and I couldn't redeem them in time unfortunately
Using a different email to write this review so they dont spam my email or try to bully me to take this down. AVOID
February 21, 2026
Unprompted review
Reply from Norstatpanel - UK
Hi Dark - Thank you for sharing your feedback.
We’re very sorry to hear about your experience. Having an account frozen or deactivated can understandably be frustrating, especially if you had coins you were planning to redeem.
Account reviews are carried out according to our quality and security procedures, but we certainly do not contact members to pressure them into removing reviews. That is not how we operate.
If you would like us to look into your case in more detail, please contact our support team at support-uk@norstatpanel.com
with your account information so we can review what happened.
Kind regards,
The Norstatpanel Team
Lying thieves.
December 17, 2025
Unprompted review
Reply from Norstatpanel - UK
Hi,
We’re very sorry to read your comment and regret that you feel this way. This is certainly not the experience we want for our panel members. We take concerns like yours seriously and would like the opportunity to understand what happened.
Please contact our support team at support-uk@norstatpanel.com, so we can review your case and assist you further.
Kind regards,
The Norstatpanel Team
Disappointing
Until now i've been very happy with this company, the survey are good to do but the last survey i done was spread over a week worth 75 coins which i have completed but i keep getting emails telling me to complete it, if you click on the email to take you to the survey its reads completed, i have tried to contact customer support but they just don't reply. Very disappointing.
January 19, 2026
Unprompted review
Reply from Norstatpanel - UK
Hi Brian,
We’re truly sorry to hear about your experience and sincerely apologise for the confusion regarding the survey and the lack of response from our support team. We completely understand how disappointing and frustrating this must be, especially after the time and effort you invested.
This is clearly not the experience we want for our panel members, and we deeply regret the inconvenience this situation has caused. Your feedback is very important to us and helps us improve both our technical processes and communication.
Please feel free to contact our support team again at support-uk@norstatpanel.com and we will make sure your case is reviewed as soon as possible.
Thank you for your patience and for being part of Norstatpanel.
Kind regards,
The Norstatpanel Team
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It's a very nice and great to each and…
It's a very nice and great to each and everyone
December 1, 2025
Unprompted review
Reply from Norstatpanel - UK
Hi Richard,
Thank you so much for your kind words! We’re really happy to know you’re enjoying being part of Norstatpanel.
Kind regards,
Sandra - Norstatpanel
Wow great very nice awesome job the…
Wow great very nice awesome job the company is doing great 👍
December 6, 2025
Unprompted review
Reply from Norstatpanel - UK
Hi Muhammad - Thank you so much for your kind words!
We’re really happy to hear that you’re enjoying your experience with Norstatpanel. Your feedback means a lot to us and motivates our team to keep improving.
We truly appreciate your support and look forward to having you with us for many more surveys ahead! 😄
Kind regards,
Sandra - Norstatpanel
Complete garbage and fraud
Avoid this company at all costs. They get all your data and survey responses to be told you are, conveniently, not a match. Its amazing how you are only never a match when they get all your data, responses and information for their clients and then say you are not a match when youve fully, honestly and accurately completed their survey. Ive reached out to the several companies i take their surveys with and in every case i have my points awarded, as i screenshot the completed survey page and time spent on it. I suggest you all do the same. I have strongly recommended the sites remove norstat panel from their platforms. This proves this company is nothing but fraudulent. In any other industry they would be fined and have their lisence revoked.
November 26, 2025
Unprompted review
Reply from Norstatpanel - UK
Hi Terence,
We regret to hear about your experience and appreciate you taking the time to share your concerns. We completely understand how frustrating it must feel when a survey ends after you’ve already spent time answering questions.
Please be assured that Norstat does not use or sell members’ data outside of the research purpose for which it was collected. When a survey ends with a “not a match” message, it’s because certain responses determine that the participant doesn’t fit the specific target group required by the client — not because of any misuse of information.
We’d really like to look into your specific case and make sure everything has been handled correctly. Please contact our support team at support-uk@norstatpanel.com, and we’ll be happy to investigate further.
Kind regards,
The Norstatpanel Team
I was with Panelbase before…
I was with Panelbase before Norstatpanel took them over and was a little worried the experience may have suffered,I need not have worried. Certainly one of the top two or three survey sites I have come across.
November 13, 2025
Unprompted review
Reply from Norstatpanel - UK
Hi Paul. Thank you so much for your kind review — it means a lot to us!
We’re really glad to hear that the transition from Panelbase to Norstatpanel has lived up to your expectations, and that you still enjoy being part of our panel.
We work hard to deliver a stable, fair and positive survey experience, so your feedback truly puts a smile on our faces.
Thanks for being with us — we're happy to have you on board! 😄
Kind regards
Sandra - Norstatpanel
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After 2 successful redemption
After 2 successful redemption, they locked my account when I had 100 points, that's equivalent to £10, do I was ready do redeem another gift-card, but they deactivated my account in the meantime, don't recommend this company
October 23, 2025
Unprompted review
Reply from Norstatpanel - UK
Hi Alexandru - Thank you for taking the time to share your experience !
We’re truly sorry to hear what happened. We completely understand how frustrating it must feel to have your account deactivated, especially after being an active member.
Please reach out to our support team at support-uk@norstatpanel.com so we can look into your case and hopefully get this resolved for you. We really appreciate your time and participation in our panel.
Kind regards,
Sandra - Norstatpanel
Usually the support team are really…
Usually the support team are really good and efficient and reply within a day or so.
I contacted them over two weeks ago nearly three weeks ago to address a concern regarding not receiving points for a survey I took a while back and they said they would contact the project manager to look into it and get back to me.
They still haven't got back to me even after multiple follow up emails and sending in a second support ticket via there website.
I feel the amount of time I've waited for a response I deserve extra incentive.
Please respond. Overall your surveys are decent and has good incentive for the time spent. The rewards have great variety and recently i've been getting a greater amount of surveys to reach the threshold quicker.
There are so many positives and I want to give at least 4 stars but your support needs to make things right and at the very least award my incentive deserved.
EDIT - Support have been in touch recently and the project manager has finally awarded my deserved points for survey completion.
October 8, 2025
Unprompted review
Reply from Norstatpanel - UK
Hi Daniel - Thank you so much for your thoughtful and balanced review.
We’re truly sorry that you had to experience this delay in the first place. That’s not the level of service we aim to provide. We’re glad to hear our support team has now resolved the issue and that your points have been awarded.
We really appreciate your patience and kind words about our surveys and rewards 😊
Kind regards,
The Norstatpanel Team
How long does the review take?
I've been a member of norstatpanel for a year, and everything was fine before. However, a month ago, when I tried to redeem a gift card, a message appeared: "Your transaction is temporarily on hold for a standard quality check. We periodically review survey responses to ensure fairness and accuracy. This process typically takes up to 48 hours, after which you will be able to redeem your coins as usual. Thank you for your patience!" Even today, I still can't redeem it. It's been a whole month. Can you give us a reasonable explanation in front of everyone?
August 30, 2025
Unprompted review
Reply from Norstatpanel - UK
Hi Jordie - Thank you for your feedback
We apologize for the difficulties you’ve experienced. It seems there has been a technical issue affecting your account, which may have prevented your withdrawal from being processed.
Please contact us at support-uk@norstatpanel.com so we can review your account directly and help resolve this as quickly as possible.
We appreciate your patience and for taking the time to share your experience.
Kind regards
The Norstatpanel Team
been erroneously accused of fraud with no redress
I have been completing surveys for many years before it was Norstapanel
Very annoyed to have had my account frozen and been accused of fraud
They have upheld their decision and closed my account and I have forfieted any rewards
I have not now or ever committed any act of fraud
August 8, 2025
Unprompted review
Reply from Norstatpanel - UK
Hi Diane - Thank you for your review!,
We’re truly sorry to hear about your experience and the frustration this has caused you. We understand how upsetting it must feel to have your account closed under such circumstances.
Accounts are only deactivated when our system detects activity that appears to breach our Terms & Conditions. However, we never intend for honest panel members to feel unfairly treated.
If you’d like us to review your case once more, please reach out to us at support-uk@norstatpanel.com with your account details. Our team will be happy to recheck everything and provide you with a clear explanation.
Thank you for the time you’ve spent with us on the panel.
Kind regards,
Norstatpanel
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Deactivated
Had nearly £30 in my account,then out the blue my account has been frozen.Contacted Norstar who then tell me my account has been deactivated in accordance with our terms and conditions with the forfeit of all rewards 🤬🤬
August 6, 2025
Unprompted review
Reply from Norstatpanel - UK
Hi - Thank you for your review!
We’re sorry to hear about your frustration – we completely understand how disappointing it must feel to lose your rewards. Accounts are only deactivated when our system identifies a breach of the panel’s Terms & Conditions, but we appreciate that this can sometimes come as a surprise.
If you believe this decision was made in error, please reach out to us again at support-uk@norstatpanel.com with your account details, and we’ll be happy to review your case again.
Thank you for having been a part of our panel, and we hope we can resolve this for you.
Kind regards,
Norstatpanel
I keep getting rude emails from you…
I keep getting rude emails from you stating your unhappy with my survey answers which by the way are ALL TRUTHFUL. IM NOT A CHILD PLEASE STOP BEING RUDE TO ME OR I WILL GO SOMEWHERE ELSE HAPPILY!!!
July 30, 2025
Unprompted review
Reply from Norstatpanel - UK
Hi,
Thank you for sharing your feedback. We are very sorry to hear that you’ve experienced our emails as rude – that is never our intention. We truly value your honest answers and your participation in our surveys.
Sometimes our system automatically flags answers when they appear inconsistent, but this is not meant as a personal criticism. We want all our members to feel respected and appreciated.
Please contact us at support-uk@norstatpanel.com, so we can review your account and make sure you have a positive experience going forward.
Kind regards,
Sandra - Norstatpanel
Such terrible customer service
When I redeemed a gift card, it prompted that the account needed 48 hours for review. I waited patiently for 48 hours, but the review still failed. So I waited almost a week and went to redeem the gift card again, but it still showed that it was under review. I consulted customer service, and they asked me to submit some bills to prove my identity. I submitted it as required, and then there was a long wait. I urged them again and again, and waited for a week, but still no response. I was so disappointed. If I didn't consult them, I would never know that there was an abnormality in my account. It only appears when I redeem it in the store, so they blocked my account a long time ago without notifying me, and kept asking me to complete questionnaires until I reached the threshold for redeeming rewards, and then they notified me of the abnormality in my account. Then there was no way to appeal, so I had to consult customer service again to find out how to appeal. They make the process complicated and make users tired.
July 2, 2025
Unprompted review
Reply from Norstatpanel - UK
Dear Harry,
Thank you for taking the time to share your experience. We’re truly sorry to hear about the frustration and inconvenience you’ve encountered.
We understand how disappointing it must be to face delays and a lack of communication, especially after spending time completing surveys and reaching the reward threshold. Please know that account verification and security checks are important steps we follow to ensure the safety of all our users, but the process should absolutely be more transparent and efficient.
It’s clear from your message that we fell short of your expectations and of our own standards . Particularly in how we handled the communication and follow-up. For that, we sincerely apologize.
We’re currently working to improve our internal procedures so that account reviews, identity verification, and appeals are handled more promptly and clearly communicated.
If your issue is still unresolved, please don’t hesitate to reach out to our support team again, referencing your earlier messages and we’ll make it a priority to look into your case.
Thank you again for your feedback as it helps us improve!
Kind regards,
Norstatpanel Customer Service
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