Northbound Reviews 

309
•
TrustScore 4 out of 5

4.0

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Rated 3 out of 5 stars

The car itself was great, but unfortunately, the camping equipment was in a very poor and worn-out condition, especially considering the price we paid. One of the two camping chairs was already... See more

Rated 5 out of 5 stars

Absolutely great ! The Dacia Dokker was fine and confortable. The best prices I've found to Iceland for one month. No trouble, all was great. Star Car Rental's Owners are very helpful. Great experie... See more

Rated 5 out of 5 stars

Straight forward rental process. Helpful staff from Ring rentals with short shuttle to edge of airport. Competitive pricing with a separate insurance provider working on pay and claim. Vehicle was eco... See more

Rated 5 out of 5 stars

Vehicle collected at tip top condition, handover was smooth and MYCAR team has been really responsive. The rental was the best we could found too. We had fun, smooth and memorable trips with this To... See more

Company details

  1. Travel Agency

Written by the company

Founded in 2015, Northbound is a growing travel service platform where visitors to Iceland can, in time, find everything they will possibly need to piece together an amazing experience while in the land of ice and fire. Northbound was established with the main principles of quality service and traveler experience in mind. We aim to become the leading platform in the travel industry in terms of service to the customer. The great majority of travel services platforms focus on accumulating a vast amount of service suppliers such as hotels, tour operators and car rentals. This is where Northbound steps in a different direction by choosing quality over quantity.


Contact info

4.0

Great

TrustScore 4 out of 5

309 reviews

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No recent history of asking for reviews

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4.0

All reviews

(309)

10 reviews in the last 12 months

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Rated 5 out of 5 stars

Nice car

Nice car, effective pick-up and drop-off

May 8, 2023
Unprompted review
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Reply from Northbound

Thank you so much Thomas for taking the time to leave us a review, we do appreciate it! Happy to hear that you liked the car :)

Rated 5 out of 5 stars

Straight forward rental process

Straight forward rental process. Helpful staff from Ring rentals with short shuttle to edge of airport. Competitive pricing with a separate insurance provider working on pay and claim. Vehicle was economic to run, setup with winter tyres and a useful iPhone integrating HUD.Not the newest vehicle at 41k with some gravel damage ( to note at start), slightly clunky gear changes and high handbrake lock. A very good vehicle to tour in potentially challenging very changeable conditions.

April 10, 2023
Unprompted review
Rated 5 out of 5 stars

It was a great experience

It was a great experience. Good communication with Northbound, and between them and Go Car rental. Everything was perfect.

February 13, 2023
Unprompted review
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Reply from Northbound

Thank you so much Lou for taking the time to leave us a review! We do appreciate it. Hope to see you here at Northbound again someday.

Rated 5 out of 5 stars

Kind staff

Droppoff service.
Phone service during trek, because of some minor errors on the dashboard and because we got stuck halfway up on a 13% hill

February 10, 2023
Unprompted review
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Reply from Northbound

Thank you for the feedback! We do appreciate you taking the time to write us a review.

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Rated 5 out of 5 stars

Will use again

Excellent prices and easy to amend the booking afterwards when I needed to change my dates. Everything was transparent and there were no hidden costs

January 28, 2023
Unprompted review
Rated 5 out of 5 stars

really nice rental company

really nice rental company, enjoyed every bit of our time using their rental car, and we got to travel the whole southern coast of Iceland, which I think is very impressive 😃🇮🇸. overall no problems with their car and had a comfortable cozy (and most importantly warm, cos its dead cold outside) ride with their car😃. would recommend, for their ease of business, booking, getting the car, returning it and all the packages that they offer to make sure we are safe during our rental period. their cars are nice too 👍🏼😃 totally recommended🇮🇸

January 1, 2023
Unprompted review
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Reply from Northbound

Thank you so much Danish for taking the time to leave us a review for your rental, we do appreciate it. We're truly happy that you were satisfied with the rental and that you were able to travel the whole south coast :D We hope to see you here at Northbound again someday!

Rated 5 out of 5 stars

Super tool!

Convenient service for comparing prices, confirmation comes instantly. Excellent customer service, we made a mistake in the date when booking and they changed the date to the correct one without any problems. The rental went without any issues, all the indicated services were included. We are very satisfied!

December 21, 2022
Unprompted review
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Rated 5 out of 5 stars

Everything was excellent

Everything was excellent.
The car was like we expected.
The shuttle service to pick up us and drop of at the airport was accurate and punctual.

December 25, 2022
Unprompted review
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Reply from Northbound

Thank you so much Giada! We do appreciate you taking the time to leave us a review and happy to hear that you were satisfied with the rental! Hope to see you here with us again at Northbound

Rated 5 out of 5 stars

We got stuck on the way to return the…

We got stuck on the way to return the vehicle, and needed a tow truck to get free. Which should have been on our bill, but the company decided to give us a late christmas present, and fixed everything themselves completely free of charge, so that we didnt miss our flight.

December 26, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service from Northbound

Excellent service from Northbound, always answered my questions, rearranged bookings because we kept having to cancel because of covid and then when we were to eventually fly there was a 2 day delay due to Kevlavik being snowed in! Cannot fault and would definitely use again.

December 22, 2022
Unprompted review
Rated 4 out of 5 stars

2022 Toyota RAV4 - an awesome car!

The 2022 Toyota RAV4 was an awesome car and a joy to drive in Iceland. We drove to many places in the South and had no issues at all. The cost of rental was reasonable even with the additional insurance coverage. Pickup of the car could be improved. I had to find the car in the carpark. Would have been better if the staff showed me the car and went through some key functions. Would also be good for the staff and I to visually confirm the condition of the car prior to signing off on the rental. Overall, it was a good experience and would rent again if I visited Iceland again. Cheers.

November 27, 2022
Unprompted review
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Rated 5 out of 5 stars

The experience was increddible

The experience was increddible. The vecicle was in good condition and we didn't face any problem in all of the Ring Road we made even though the snow on the road in the most of our journey. Special thanks to the first and last communication ladies, Camila and Iris.

December 3, 2022
Unprompted review
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Reply from Northbound

Thank you so much for the feedback on your rental! We do appreciate it greatly

Rated 5 out of 5 stars

Overall I was very happy with the car

Overall I was very happy with the car, it served me well and was a great little car. The collection was great, even though I arrived an hour earlier than expected the guys had the car ready and after a brief chat about the roads and conditions in Iceland I was on my way. Very happy with the service, I just wish I'd known the collection point was a 5 minute walk from the terminal. I ended up getting the bus but it would have been quicker for me to just walk over but this is no way is the fault of Go Rental as it was only when I dropped the car back off again I realised how close it was. I probably wouldn't have found the collection point if I had just walked from the airport but it is a very short distance.

November 2, 2022
Unprompted review
Rated 5 out of 5 stars

Perfect!

Vehicle collected at tip top condition, handover was smooth and MYCAR team has been really responsive. The rental was the best we could found too. We had fun, smooth and memorable trips with this Toyota Proace Verso across the south island, it fits comfortably for 6 adults full of big luggage and huge jackets.

All of us are really satisfied with the service and vehicle provided by MYCAR, thank you.

November 1, 2022
Unprompted review
Rated 4 out of 5 stars

The customer service was excellent

The customer service was excellent. Car was ok! Overall, good experience.

October 31, 2022
Unprompted review
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Reply from Northbound

Thank you for the feedback Phil! We're happy to hear that you were satisfied with the services.

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Rated 5 out of 5 stars

Excellent experience with Northbound

Northbound is an excellent rental car company operating in Iceland. If you have the opportunity to come to Iceland don't hesitate to choose it. I have rented the 2022 Toyota Yaris Automatic and it was the best option for the Ring Road: comfortable, excellent driving experience and low fuel consumption (4,2 L /100km). The customer support was also fantastic: fast reception in the airport and the same for the return. Thank you for making my 9 days in Iceland a great experience. I would recommend it to everyone. 100/100 🇮🇸✨

October 20, 2022
Unprompted review
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Reply from Northbound

Thank you so much for taking the time to leave a feedback Marc! We do appreciate it

Rated 5 out of 5 stars

I am very happy with all aspects of…

I am very happy with all aspects of this booking.
The staff at MyCar were amazing, when it became apparent that our luggage and wheelchair were not going to fit in the RAV4, they upgraded us to a Landcruiser at no extra cost! I also witnessed some very patient customer service with another customer who was being quite awkward and picky.
The vehicle was clean, well maintained and performed perfectly throughout the trip. Airport pick up and drop off were prompt and efficient too. All in all, excellent!

October 23, 2022
Unprompted review
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Reply from Northbound

Thank you so much Terry for taking the time to write us a review on your rental, we do appreciate it! We're happy to hear about the great services offered by My Car :D

Rated 5 out of 5 stars

Excellent

Excellent. Car that suited our needs. Very friendly and helpful staff. Fast and easy communication.

October 17, 2022
Unprompted review

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