Northerner.com Reviews 4,459

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 3,337 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent prices, often highlighting the significant savings compared to other retailers and the value of bulk purchasing. Many appreciate the wide selection of products available and the overall ease of ordering, with numerous people commending the fast and often free delivery service. However, some people were dissatisfied with certain aspects, such as receiving old or dry products, or experiencing issues with orders processing twice. A few customers also reported problems with delivery, including delayed shipments, orders being sent back, or packages arriving with missing items or damaged/ripped pouches.

What people talk about most

Delivery service

Customers had positive experiences with delivery services. Many reviewers praised the fast and prompt... See more

Price

Reviewers mention positive feedback about price. Customers consistently praise the very good and cheap... See more

Product

People report positive experiences with product, often highlighting the quality and competitive pricing. Many... See more

Order

Customers consistently note positive experiences with order. Many reviewers highlight the ease of ordering,... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the prompt, fast, and reliable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ive used Northerner on a Monthly basis for a short while on relatively small orders so far and they have been really reliable. I intend to use them more often moving forward great prices and service.

Company replied

Rated 5 out of 5 stars

Great products at a more than competitive price. Fast free delivery, direct to my local InPost box so the package will never be stolen from my doorstep - GREAT

Company replied

Rated 5 out of 5 stars

I do shift work so it's difficult to know when I'll be home to receive an order. Northerner make it easy by giving you multiple options which drew me to them. The Nicotine pouches are also competitive... See more

Company replied

Rated 5 out of 5 stars

Absolutely fantastic pricing and ease of ordering. Shipped and arrived in less than a week to my doorstep. 10/10 recommend. Have already had dozens of friends order from here.

Company replied


Company details

  1. #11 of 29 best companies in Tobacco Shop

Written by the company

Our journey began long time ago, being one of the pioneers within e-Commerce and even more so with focus on smokeless tobacco. Starting our business back in 1998 as a small start-up, we have made huge steps and today we are a professional business offering our customers quality products and services around the globe. Our ambition apart from growing our business, is to improve access to smokeless nicotine products for millions of people. Already today, we are the world’s market leading online actor within ‘smokeless’ and delivers products to adult consumers around the world.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
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Rated 5 out of 5 stars

Great prices

Great prices, great delivery time. I wish there was more discount opportunity and codes for loyal customer or frequent customers.

April 21, 2026
Northerner.com logo

Reply from Northerner.com

Hi Cody,

We appreciate your kind words about our prices and delivery. We're always looking for ways to reward our loyal customers. Your feedback is valuable to us.

Best regards,
The Customer Experience Team

Rated 5 out of 5 stars

Great experience

Great experience

May 1, 2026
Northerner.com logo

Reply from Northerner.com

Hi,

Thank you for taking the time to share your great experience with us! We appreciate your support!

Best regards,
The Customer Experience Team

Rated 5 out of 5 stars

The only one I use

Good choice, good value, fast delivery. The only one I use.

April 30, 2026
Northerner.com logo

Reply from Northerner.com

Hi Matt,

We're so glad you're happy with our selection, value, and speedy delivery! Thank you for your loyalty.

Best regards,
The Customer Experience Team

Rated 5 out of 5 stars

Fantastic product

Fantastic product, I ordered the variety 4 pack they arrived quickly and I don't ever want to use another product again! The flavors are incredible and they last for hours! A can of Zyn lasts around a day and a half. These are lasting me 3-4 days!! You can't beat the price either! Definitely try these! You won't regret it.

April 30, 2026
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Reply from Northerner.com

Hi,

We are so happy to hear how much you are enjoying our variety pack! It's wonderful to know that our flavors and lasting power have made such a positive impression. We truly appreciate you sharing your fantastic experience with us.

Best regards,
The Customer Experience Team

Rated 5 out of 5 stars

Northern is an amazing company to do…

Northern is an amazing company to do business with. They have the best prices for any product you are interested in.

April 29, 2026
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Reply from Northerner.com

Hi Kevin,

We're happy to hear that you had an amazing experience! We appreciate you mentioning our great prices. Thank you for taking the time to leave us this positive feedback.

Best regards,
The Customer Experience Team

Rated 5 out of 5 stars

Great company to buy from

Great company to buy from . Prompt delivery all excellent

April 20, 2026
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Reply from Northerner.com

Hi Liz,

We appreciate your wonderful feedback! We are so glad you were satisfied with our prompt delivery. Thank you!

Best regards,
The Customer Experience Team

Rated 1 out of 5 stars

I would give no stars if I could

I would give no stars if I could.

My order was never delivered, and a month later, I have received no refund or action from their customer service. Very dismissive and not customer first oriented. Shameful.

April 20, 2026
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Reply from Northerner.com

We deeply appreciate your transparency and honesty, and we truly regret the frustration this situation has caused. We're actively working towards more collaborative efforts with our shipping partners to avoid such instances happening for you or any other customer in the future. Please note that we've responded to your active case inquiry and we value your feedback immensely!

Rated 5 out of 5 stars

Order arrived very quickly

Order arrived very quickly. Price was great!

April 29, 2026
Northerner.com logo

Reply from Northerner.com

Hi Sandra,

We're happy to hear that your order arrived quickly, and you were pleased with the price. Thank you for your positive feedback; we appreciate it!

Best regards,
The Customer Experience Team

Rated 5 out of 5 stars

Great products at a more than competitive price

Great products at a more than competitive price. Fast free delivery, direct to my local InPost box so the package will never be stolen from my doorstep - GREAT

April 30, 2026
Northerner.com logo

Reply from Northerner.com

Hi Simon,

We're happy to hear that you are enjoying our products and prices. It's great to know the fast, free delivery to your local InPost box is working well for you. Thank you for your positive feedback!

Best regards,
The Customer Experience Team

Rated 5 out of 5 stars

I’m going to be a repeat customer

Fair price, fast service. Will buy again.

April 27, 2026
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Reply from Northerner.com

Hi,

We appreciate your positive feedback and are happy you were satisfied with our fair price and fast service. We look forward to your future purchases!

Best regards,
The Customer Experience Team

Rated 5 out of 5 stars

Best deal around

I get my pouches from them every couple of months. You can’t beat the price or customer service. Recommend to all my friends.

April 28, 2026
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Reply from Northerner.com

Hi,

We're happy to hear that you're consistently satisfied with our prices and customer service. We appreciate you recommending us to your friends and thank you for your continued support.

Best regards,
The Customer Experience Team

Rated 5 out of 5 stars

Reordering is easy

Reordering is easy. Shipping is prompt. Packaging is nice. Product arrives all intact. My product is always in stock.

April 29, 2026
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Reply from Northerner.com

Hi Shelly,

We appreciate you sharing your feedback! We're happy to hear that reordering is easy, shipping is prompt, packaging is nice, the product arrives intact, and your product is always in stock.

Best regards,
The Customer Experience Team

Rated 5 out of 5 stars

Ive used Northerner on a Monthly basis…

Ive used Northerner on a Monthly basis for a short while on relatively small orders so far and they have been really reliable. I intend to use them more often moving forward great prices and service.

April 28, 2026
Northerner.com logo

Reply from Northerner.com

Hi,

We appreciate you taking the time to share your experiences. We're happy to hear that you've found our service and prices to be reliable and great. We look forward to serving you more often in the future.

Best regards,
The Customer Experience Team

Rated 5 out of 5 stars

Always in stock always on time

Always in stock always on time

April 18, 2026
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Reply from Northerner.com

Hi Maxwell,

We're glad you find our stock and delivery reliable. Thank you for your positive feedback; it means a lot to us.

Best regards,
The Customer Experience Team

Rated 5 out of 5 stars

Great variety.

Quick delivery which is free if you spend a certain amount. 99p offers on snus is a real bargain also.

April 17, 2026
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Reply from Northerner.com

Hi,

We're happy you appreciate the quick, free delivery on qualifying orders and find our snus offers a real bargain. Thanks for your positive feedback!

Best regards,
The Customer Experience Team

Rated 5 out of 5 stars

Perfect

Lowest Prices. Fast.

April 18, 2026
Northerner.com logo

Reply from Northerner.com

Hi,

We appreciate your positive feedback and we're so happy that our low prices met your expectations!

Best regards,
The Customer Experience Team

Rated 5 out of 5 stars

Excellent choice

Excellent choice, excellent prices and excellent delivery

April 25, 2026
Northerner.com logo

Reply from Northerner.com

Hi Martyn,

We appreciate your positive feedback! We are so glad you were satisfied with the excellent choices, prices, and delivery. Thank you for your review.

Best regards,
The Customer Experience Team

Rated 5 out of 5 stars

Delivery was on time

Delivery was on time, price was good and order was correct.

April 25, 2026
Northerner.com logo

Reply from Northerner.com

Hi Tom,

We appreciate your positive feedback and are happy that the delivery was on time, the price was good, and your order was accurate. Thanks for the review.

Best regards,
The Customer Experience Team

Rated 5 out of 5 stars

The shipping was FAST and FREE!!

The shipping was FAST and FREE!!! Northerner has great pricing too. The price per can was low enough for me to try single cans and find new flavors that I wouldn't bother with if I was buying at a gas station. Glad I found this site. Saves me a LOT of $ for my bad habit.

April 27, 2026
Northerner.com logo

Reply from Northerner.com

Hi,

We're glad to hear you enjoyed our fast, free shipping and pricing! It's great you're discovering new flavors and saving money with us. Thank you for your positive feedback!

Best regards,
The Customer Experience Team

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