Northerner.com Reviews 4,458

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 3,337 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent prices, often highlighting the significant savings compared to other retailers and the value of bulk purchasing. Many appreciate the wide selection of products available and the overall ease of ordering, with numerous people commending the fast and often free delivery service. However, some people were dissatisfied with certain aspects, such as receiving old or dry products, or experiencing issues with orders processing twice. A few customers also reported problems with delivery, including delayed shipments, orders being sent back, or packages arriving with missing items or damaged/ripped pouches.

What people talk about most

Delivery service

Customers had positive experiences with delivery services. Many reviewers praised the fast and prompt... See more

Price

Reviewers mention positive feedback about price. Customers consistently praise the very good and cheap... See more

Product

People report positive experiences with product, often highlighting the quality and competitive pricing. Many... See more

Order

Customers consistently note positive experiences with order. Many reviewers highlight the ease of ordering,... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the prompt, fast, and reliable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ive used Northerner on a Monthly basis for a short while on relatively small orders so far and they have been really reliable. I intend to use them more often moving forward great prices and service.

Company replied

Rated 5 out of 5 stars

Great products at a more than competitive price. Fast free delivery, direct to my local InPost box so the package will never be stolen from my doorstep - GREAT

Company replied

Rated 5 out of 5 stars

I do shift work so it's difficult to know when I'll be home to receive an order. Northerner make it easy by giving you multiple options which drew me to them. The Nicotine pouches are also competitive... See more

Company replied

Rated 5 out of 5 stars

Absolutely fantastic pricing and ease of ordering. Shipped and arrived in less than a week to my doorstep. 10/10 recommend. Have already had dozens of friends order from here.

Company replied


Company details

  1. #11 of 29 best companies in Tobacco Shop

Written by the company

Our journey began long time ago, being one of the pioneers within e-Commerce and even more so with focus on smokeless tobacco. Starting our business back in 1998 as a small start-up, we have made huge steps and today we are a professional business offering our customers quality products and services around the globe. Our ambition apart from growing our business, is to improve access to smokeless nicotine products for millions of people. Already today, we are the world’s market leading online actor within ‘smokeless’ and delivers products to adult consumers around the world.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
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Rated 5 out of 5 stars

Always delivers at a great price

I can always count on Northerner to deliver at a great price

April 27, 2026
Northerner.com logo

Reply from Northerner.com

Hi Gary,

We're happy to hear that you can always rely on us to deliver at a great price. We appreciate you taking the time to leave us this positive feedback.

Best regards,
The Customer Experience Team

Rated 5 out of 5 stars

Great prices

Great prices, always fast delivery. A great company.

April 26, 2026
Northerner.com logo

Reply from Northerner.com

Hi Michelle,

We appreciate your positive feedback! We're so glad you're happy with our great prices and fast delivery. Thank you for the review!

Best regards,
The Customer Experience Team

Rated 5 out of 5 stars

Products and shipping where perfect.

Products and shipping where perfect.

March 5, 2026
Northerner.com logo

Reply from Northerner.com

Hi Ryan,

We appreciate your positive feedback and are so happy to hear that you were satisfied with our products and shipping. Thanks!

Best regards,
The Customer Experience Team

Rated 5 out of 5 stars

Very good delivery

April 26, 2026
Northerner.com logo

Reply from Northerner.com

Hi Mark,

Thank you for sharing your positive feedback! We're glad you enjoyed our delivery service!

Best regards,
The Customer Experience Team

Rated 5 out of 5 stars

Great price

Great price. Quick delivery.

April 16, 2026
Northerner.com logo

Reply from Northerner.com

Hi Rob,

We're happy to hear that you had a great experience with our prices and fast delivery. Thank you for your positive feedback!

Best regards,
The Customer Experience Team

Rated 5 out of 5 stars

Easy cheap and quick

Very happy with order

April 16, 2026
Northerner.com logo

Reply from Northerner.com

Hi Jonathon,

We're so glad you're happy with your order! Thank you for your positive feedback; it means a lot to us.

Best regards,
The Customer Experience Team

Rated 4 out of 5 stars

Bad delivery time

The order somehow went clear to Washington DC before arriving days past the original delivery date. No vault on Northern's part

April 25, 2026
Northerner.com logo

Reply from Northerner.com

Hi Darrell,

We regret that your order was significantly delayed. We appreciate you bringing this to our attention and will look into what occurred during the shipping process.

Best regards,
The Customer Experience Team

Rated 5 out of 5 stars

Reliable

I know when I place an order it will always arrive quickly. I’ve ordered lots of times and it’s always been hassle free, quick and reliable. :)

April 25, 2026
Northerner.com logo

Reply from Northerner.com

Hi Tracey,

We're happy to hear that your orders always arrive quickly! It's great to know that you find our service hassle-free and reliable. Thank you for your positive feedback; we appreciate it!

Best regards,
The Customer Experience Team

Rated 5 out of 5 stars

Excellent selection and next day post…

Excellent selection and next day post very trustworthy highly recommend

April 15, 2026
Northerner.com logo

Reply from Northerner.com

Hi Danny,

We appreciate your positive feedback! We are so happy to hear that you found our selection excellent and our next-day delivery trustworthy. We are glad you recommend us.

Best regards,
The Customer Experience Team

Rated 5 out of 5 stars

As a repeat customer

As a repeat customer, it has become a very easy and efficient process to fill my order. Delivery is also fast

April 13, 2026
Northerner.com logo

Reply from Northerner.com

Hi Catheryne,

We appreciate your continued support! We're happy to hear that you find it easy and efficient to place your orders and that our delivery is fast.

Best regards,
The Customer Experience Team

Rated 5 out of 5 stars

Really Good Service

Great service, no hassle and really cheap

April 23, 2026
Northerner.com logo

Reply from Northerner.com

Hi Bryan,

We appreciate your positive feedback! We are so happy to hear you found our service great, cheap, and without any hassle. Thanks!

Best regards,
The Customer Experience Team

Rated 5 out of 5 stars

Brilliant

Love product

April 21, 2026
Northerner.com logo

Reply from Northerner.com

Hi Scott,

Thank you for taking the time to share your feedback! We're glad to hear that you loved our product!

Best regards,
The Customer Experience Team

Rated 5 out of 5 stars

Great customer service

Great customer service, fair prices

April 1, 2026
Unprompted review
Northerner.com logo

Reply from Northerner.com

Hi Brandon,

We appreciate your review and are so happy you found our customer service great and our prices fair. Thanks for your support!

Best regards,
The Customer Experience Team

Rated 5 out of 5 stars

Fast shipping!

Fast shipping!

April 24, 2026
Northerner.com logo

Reply from Northerner.com

Hi Eric,

We appreciate your positive feedback! We're so happy you're pleased with our fast shipping!

Best regards,
The Customer Experience Team

Rated 1 out of 5 stars

I ordered 25 cans and only received 20…

I ordered 25 cans and only received 20 in the package

April 14, 2026
Northerner.com logo

Reply from Northerner.com

Hello! Thank you for reaching out. We regret that you received fewer cans than ordered. Please be on the lookout in your email, we have opened a case to investigate this issue and provide you with a timely resolution. Thanks for your feedback.

Rated 5 out of 5 stars

Everything was great

Everything was great. Products showed up sooner than expected.

April 24, 2026
Northerner.com logo

Reply from Northerner.com

Hi Dusty,

We're happy everything was great and your products arrived ahead of schedule. Thank you for your positive feedback; we appreciate your order!

Best regards,
The Customer Experience Team

Rated 5 out of 5 stars

Quick service

Fast delivery and fresh product.

April 24, 2026
Northerner.com logo

Reply from Northerner.com

Hi Jon,

We appreciate your positive feedback and are so happy you were satisfied with our fast delivery and fresh product. Thanks for your support.

Best regards,
The Customer Experience Team

Rated 5 out of 5 stars

Good value

Great selection of quality products and delivery is super quick...⭐️⭐️⭐️⭐️⭐️

April 24, 2026
Northerner.com logo

Reply from Northerner.com

Hi John,

We appreciate you sharing your feedback and are so glad you were satisfied with our quality products and super quick delivery. Thank you!

Best regards,
The Customer Experience Team

Rated 5 out of 5 stars

Excellent!

April 24, 2026
Northerner.com logo

Reply from Northerner.com

Hi Kelly,

Thank you for taking the time to leave us a review! We look forward to serving you again.

Best regards,
The Customer Experience Team

Rated 5 out of 5 stars

very good quality

April 23, 2026
Northerner.com logo

Reply from Northerner.com

Hi Jawed,

Thank you for taking the time to share your positive experience with us! We appreciate your support!

Best regards,
The Customer Experience Team

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