Fantastic customer service. I ordered a ski erg that did not arrive after five days. I contacted the guys at Northern and promptly received a polite and professional response offering a simple solutio... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had spent many hours looking at different suppliers and decided upon the design and reasonable cost of Northern Gym and I am so pleased it did. I ordered the trip grip plates due to the ease of use... See more
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I had an issue with one of the dumbbells I had bought - the dial on one end wasn’t working properly so the weights weren’t being selected. I contacted Northern Gym and within 30 minutes they responded... See more
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Ordered a selection of hex weights - better value than looking for a preset range of weights and a brilliant price. Delivered perfectly and very rapidly, kept informed of progress too. Weights are per... See more
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Company details
Written by the company
WE ARE NORTHERN. What started out as an ambition to bring high quality gym equipment to the UK fitness market, very quickly turned into much more. We really value bringing people together through training sessions, competitions and events, helping people hit their fitness goals, while being approachable and friendly – we call it ‘NORTHERN hospitality’. We underpin this with the traits you would expect of any good business – great customer service, fair pricing and a can do attitude when you need help. We’re always looking to improve so any comments, good or bad, would be more than welcome.
Contact info
Unit 3A Holloway Drive, M28 2LA, Manchester, United Kingdom
- team@northerngymequipment.com
- northerngymequipment.com
4.6
Excellent
384 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 76% of negative reviews
Typically replies within 1 week
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I ordered 3 kettlebells…….
I ordered 3 kettlebells on their 3 for 2 offer, and they sent the first 2 via DHL, which arrived the very next day. The third, ‘free’ kettlebell was sent by Evri and this was never ‘picked up’ by Evri according to their tracking. I emailed the company and they responded the next day that Evri was just slow in updating their system…this went on for a further 4 days, with Northern stating that Evri had the package and they were in discussions with them to move them along. After a week another person answered my email requesting a refund, with the decision to send it out again via DHL. This one arrived 4 days later, so all good. The kettlebells are excellent, but whether something dodgy was going on with Northern or Evri I will never know. Not sure if I would buy from them again due to the hassle, but the items are good and I eventually got them………..
July 6, 2026
Unprompted review
Reply from Northern Gym Equipment
Thank you for taking the time to share your experience and for recognising the quality of the kettlebells.
We're pleased that your replacement arrived safely and that you're happy with the product. However, we're sorry for the delay and the back and forth you experienced with the delivery of your third kettlebell. We understand how disappointing it is when an order doesn't arrive as expected.
From our side, we were relying on the updates provided by the courier while actively following up with them. Once it became clear that the parcel was not progressing, we arranged for a replacement to be sent via DHL to get it to you as quickly as possible.
We genuinely appreciate your patience throughout the process and hope the way we resolved the issue has shown our commitment to making things right. We'd love the opportunity to restore your confidence in us, and if you feel we've earned it, we'd be incredibly grateful if you would consider updating your review to 5 stars.
Thank you again for your feedback, and we hope to serve you again with a much smoother experience next time.
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Good quality competition kettle bell
Good quality competition kettle bell. Feels like they will last. Nice smooth handles. Quick delivery
June 12, 2026
Unprompted review
Reply from Northern Gym Equipment
Thank you for taking the time to leave us a fantastic review!
We're delighted to hear you're pleased with the quality of your competition kettlebell and that the smooth handle and quick delivery met your expectations. It's great to know you feel the kettlebell is built to last.
We really appreciate your support and look forward to supplying you with more fitness equipment in the future.
Kettlebell order
I’ve ordered a few kettlebells which have all been great! Unfortunately on my most recent order the package had been damaged in transit but I got in contact and they swiftly sent another, great customer service!
July 9, 2026
Unprompted review
Reply from Northern Gym Equipment
Thank you for taking the time to share your feedback.
We're delighted to hear you've been happy with your kettlebells and that our team was able to resolve the issue with your recent order quickly. While we're sorry your package was damaged in transit, we're pleased we could get a replacement sent out promptly.
We really appreciate your support and look forward to serving you again in the future.
I just wanted to say a huge thank you…
I just wanted to say a huge thank you to Ryan at Northern Gym Equipment for his excellent customer service. He was friendly, professional, and incredibly helpful throughout, keeping me updated and making the whole process as straightforward as possible.
A real credit to Northern Gym Equipment, I wouldn’t hesitate to recommend them and will happily shop with them again in the future.
July 8, 2026
Unprompted review
Reply from Northern Gym Equipment
Thank you so much for taking the time to leave such a wonderful review.
We're delighted to hear that you had a positive experience with us and that Ryan was able to provide friendly, professional, and helpful support throughout the process. Keeping our customers informed and making everything as smooth as possible is always our goal, so it's great to know that this made a difference.
Your recommendation means a lot to the team, and we truly appreciate your support. We look forward to welcoming you back to Northern Gym Equipment in the future.
Excellent customer support
Evri lost my parcel and I had no luck with their customer support. I contacted Northern Gym Equipment’s support email and they are very prompt with replying. I was able to get a replacement within 3 days. Items I ordered were good quality and great price
July 1, 2026
Unprompted review
Reply from Northern Gym Equipment
Thank you for taking the time to leave us such a great review.
We're sorry that your original parcel was lost by the courier, but we're pleased our customer support team was able to get a replacement arranged quickly for you.
It's also fantastic to hear that you're happy with the quality and value of your items. Your feedback means a lot to us, and we truly appreciate your patience and support.
We hope you enjoy your new equipment, and we look forward to serving you again in the future.
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Great quality dumbells good staff too…
Great quality dumbells good staff too id like to thank John for staying with me and relying quickly while my parcels got lost with the courier 5 star service will shop woth again
July 6, 2026
Unprompted review
Reply from Northern Gym Equipment
We're delighted to hear you're happy with the quality of your dumbbells and the service you received. Although we're sorry your parcels were lost by the courier, it's great to know that John was able to support you throughout the process with quick responses and regular updates.
Your kind words mean a lot to the team, and we truly appreciate your patience and support. We look forward to welcoming you back again soon!
Great kit and great customer service too!
Been buying my weights here for some time, but this time the DHL lost them in their depot. The customer team at Northern were lovely and swung into action as soon as I contacted them on Friday afternoon and rushed me through a new order. What a brilliant team and super friendly too!
July 6, 2026
Unprompted review
Reply from Northern Gym Equipment
Thank you so much for your continued support and for taking the time to leave such a fantastic review!
We're really sorry that your original order was delayed after being misplaced by DHL, but we're delighted to hear that our team was able to get everything sorted quickly for you. It's wonderful to know that our efforts and friendly service made a positive difference during what was a frustrating situation.
We truly appreciate your loyalty and look forward to helping you with your future training needs. Enjoy your new weights! 💪
I had an issue building up my Ski erg…
I had an issue building up my Ski erg and sent an email asking about what to do and was responded to quickly
June 12, 2026
Unprompted review
Reply from Northern Gym Equipment
Thank you for your review!
We're pleased to hear that your enquiry was responded to quickly and that we were able to assist you with building your SkiErg. We understand that assembly questions can be frustrating, and we're always happy to help get you up and running as smoothly as possible.
We appreciate your support and hope you enjoy your SkiErg. If you ever need any further assistance, please don't hesitate to get in touch.
Great experience ordering from…
Great experience ordering from Northern. High quality dumbbells at a good price, delivered very quickly and well packaged to arrive in perfect condition. Special mention for excellent customer service from Armie: very responsive, polite and genuinely helpful - a credit to the company. Northern will be my first choice for future orders.
July 2, 2026
Unprompted review
Reply from Northern Gym Equipment
Thank you for your wonderful review!
We're delighted to hear that you had such a great experience with us and that you were pleased with the quality of the dumbbells, the competitive pricing, and the fast, secure delivery.
A special thank you for your kind words about Armie. We'll be sure to pass on your feedback, and we're certain it will mean a great deal. Providing responsive, friendly, and helpful service is something we take great pride in.
We're truly grateful that Northern Gym Equipment will be your first choice for future orders. We look forward to serving you again.
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The kettlebells I ordered have a high…
The kettlebells I ordered have a high quality finish with coloured bands to help identify the weight. There was also a 3 for 2 offer which saved over £40 on an order which would have been £150 representing a really good discount. The delivery was quick and efficient. I guess now they’re here the real work begins.
June 22, 2026
Unprompted review
Reply from Northern Gym Equipment
Thank you for your fantastic review!
We're delighted to hear that you're happy with the quality of the kettlebells and that the coloured bands make it easy to identify the weights. It's also great to know you were able to take advantage of our 3 for 2 offer and enjoy some great savings.
We're pleased the delivery was quick and efficient. Now it's time to put those kettlebells to good use. We wish you all the best with your training and hope they serve you well for many workouts to come.
Thank you for choosing Northern Gym Equipment. We look forward to serving you again in the future.
I am happy to report that although…
I am happy to report that although there was a problem with a missing kettle bell, John sorted it quickly. I had ordered 3 kettle bells. They were sent in 2 packages. The first package was delivered with 2 kettle bells in it. The courier then said they had delivered the second package of a single bell but I couldn't find it and there was no pic (I was at home at the time they said they allegedly delivered). I contacted Northern Gum Equipment and John sorted out a replacement bell which was delivered the next day. I got replies to my emails very quickly (even at 7pm). I had been worried because of some of the reviews I read but I have not found any problems with the company and the kettle bells are really good quality and the weight is spot on (I weighed them when I got them).
Thanks, I'll use again!
July 2, 2026
Unprompted review
Reply from Northern Gym Equipment
Thank you for taking the time to share such a detailed review.
We're sorry for the issue with the missing kettlebell and understand how concerning it must have been, especially when the tracking showed it as delivered. We're pleased that John was able to resolve the matter quickly and arrange a replacement for you the very next day.
It's great to hear that you were happy with the communication, the quality of the kettlebells, and that the weights met your expectations. Your feedback means a lot to us, and we're especially grateful that you gave us the opportunity to put things right.
Thank you again for your trust and support. We look forward to serving you again in the future.
Amazing customer services
Amazing customer services provided by Northern Gym Equipment. I had an issue with delivery from a 3rd party supplier and didn’t get my order. I contacted NGE directly and they investigated the issue immediately. Whilst investigating they took it upon themselves to reissue my order direct to my house and would resolve the other matter with the other supplier. Would highly recommend this company 👍 Neil, Bangor NI
July 3, 2026
Unprompted review
Reply from Northern Gym Equipment
Thank you for taking the time to share your experience, Neil.
We're delighted to hear that you were happy with the service you received. We understand how frustrating delivery issues can be, so we wanted to make sure you received your order as quickly as possible while we handled the matter with the third party supplier.
Your recommendation means a great deal to the whole team, and we truly appreciate your kind words. We hope you enjoy your order, and if you ever need any assistance in the future, we're always here to help.
Great quality kettle bells
Great quality kettle bells, good price point, prompt delivery...
June 24, 2026
Unprompted review
Reply from Northern Gym Equipment
Thank you for taking the time to leave us a 5 star review.
We're delighted to hear that you were happy with the quality of your kettlebells, found them to be great value for money, and that your order arrived promptly. It's always rewarding to know we've met your expectations.
We truly appreciate your support and look forward to serving you again in the future.
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Great customer service
Great customer service, my dumbbells never arrived and courier advised to contact sender, they answered my email in two hours and sent replacements within five days, very well handled by Carl/ Ryan
June 19, 2026
Unprompted review
Reply from Northern Gym Equipment
Thank you for taking the time to share your experience.
We’re really sorry to hear about the initial delivery issue, but we’re glad we were able to resolve it quickly for you and get the replacements sent out. It’s great to know you were happy with the response time and how it was handled.
We really appreciate your kind words and support.
Excellent Quality
Bought a few kettlebells from them. Excellent quality. Will buy more from them again.
June 8, 2026
Unprompted review
Reply from Northern Gym Equipment
Thank you for taking the time to leave your feedback.
We’re really pleased to hear you’re happy with the quality of the kettlebells and that you had a good experience with your purchase. It means a lot to know you’d consider buying from us again.
We appreciate your support and look forward to serving you again in the future.
Great deal.
Great deal.
The weights are really good quality
Very happy with my purchase
July 1, 2026
Unprompted review
Reply from Northern Gym Equipment
Thank you for taking the time to leave your feedback.
We’re really pleased to hear you’re happy with the quality of the weights and that you got a great deal on your purchase. It means a lot to the team to know everything met your expectations.
We appreciate your support and hope you enjoy your new equipment.
Evri seemed to mis-place my plates so I…
Evri seemed to mis-place my plates so I got in touch with Customer Service at Northern who responded promptly. Plates arrived a couple of days later.
June 20, 2026
Unprompted review
Reply from Northern Gym Equipment
Thank you for taking the time to leave your feedback.
We’re really pleased to hear that your plates arrived shortly after you contacted our customer service team, and that the issue was resolved quickly for you. We always aim to sort delivery problems as fast as possible, so it’s great to know this was handled well.
We really appreciate your support and kind words.
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Great equipment
Great equipment, good price and made even better with the 3 for 2 deal. Rapid delivery ahead of schedule. Delighted 🤩 💪🏻
June 22, 2026
Unprompted review
Reply from Northern Gym Equipment
Thank you so much for taking the time to leave such a fantastic review.
We’re really pleased to hear you’re happy with the equipment, pricing, and delivery service, especially getting it ahead of schedule. Your feedback means a lot to the team.
Enjoy your new setup and thanks again for your support.
Chosen after a bad experience with a competitor
I chose Northern Gyms after a bad experience with a competitor, explained my situation, they reassured me that the item I wanted was in stock and could be dispatched as soon as an order was placed. I received my product within 48 hours of ordering.
June 26, 2026
Unprompted review
Reply from Northern Gym Equipment
Thank you for sharing your experience! We're really pleased we could provide the reassurance you needed after your previous experience and get your order to you so quickly.
It's great to hear your product arrived within 48 hours and that we delivered on our promise. We truly appreciate your trust in Northern Gyms and hope you're enjoying your new equipment.
We look forward to serving you again in the future!
Best in class
I was flooded with adverts for kettlebells when I started looking and each time went back to Northern Gym Equipment. From the moment I hit order everything was just great. Communication, speed of delivery, quality of the product and value for money - all just first class! Thanks!
June 17, 2026
Unprompted review
Reply from Northern Gym Equipment
Thank you so much for your fantastic review!
We're delighted that you chose Northern Gym Equipment and that we could exceed your expectations. It's great to hear that our communication, fast delivery, product quality, and value for money all stood out.
Your support and recommendation mean a great deal to us. We hope you enjoy your kettlebells, and we look forward to helping you with your fitness journey again in the future!
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