Fantastic customer service. I ordered a ski erg that did not arrive after five days. I contacted the guys at Northern and promptly received a polite and professional response offering a simple solutio... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had spent many hours looking at different suppliers and decided upon the design and reasonable cost of Northern Gym and I am so pleased it did. I ordered the trip grip plates due to the ease of use... See more
Company replied
I had an issue with one of the dumbbells I had bought - the dial on one end wasn’t working properly so the weights weren’t being selected. I contacted Northern Gym and within 30 minutes they responded... See more
Company replied
Ordered a selection of hex weights - better value than looking for a preset range of weights and a brilliant price. Delivered perfectly and very rapidly, kept informed of progress too. Weights are per... See more
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Company details
Written by the company
WE ARE NORTHERN. What started out as an ambition to bring high quality gym equipment to the UK fitness market, very quickly turned into much more. We really value bringing people together through training sessions, competitions and events, helping people hit their fitness goals, while being approachable and friendly – we call it ‘NORTHERN hospitality’. We underpin this with the traits you would expect of any good business – great customer service, fair pricing and a can do attitude when you need help. We’re always looking to improve so any comments, good or bad, would be more than welcome.
Contact info
Unit 3A Holloway Drive, M28 2LA, Manchester, United Kingdom
- team@northerngymequipment.com
- northerngymequipment.com
4.6
Excellent
384 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 76% of negative reviews
Typically replies within 1 week
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Incredible quality equipment plus top notch CS
When I found this company I was worried that the quality wouldn’t be good. I was so wrong! The dumbbells are incredibly premium quality (easily the same as brands double the price).
They were shipped really quickly. But most importantly, I had ordered the wrong rack, and yet the customer service was second to none.
Answered my emails within minutes, were so helpful and polite, and couldn’t have been better! All sorted, return made, refund done and all so seamlessly.
I’m very impressed. Well done Armie and John who helped me.
June 26, 2026
Unprompted review
Reply from Northern Gym Equipment
Thank you so much for your fantastic review!
We're thrilled to hear that our dumbbells exceeded your expectations and that you're happy with the quality and value. It's also great to know your order arrived quickly.
We're especially pleased that Armie and John were able to make the exchange and refund process smooth and hassle free. We'll be sure to pass on your kind words to them. I'm sure they'll be delighted to know their support made such a positive impression.
Thank you for choosing Northern Gym Equipment. We truly appreciate your support and look forward to serving you again!
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5 star customer service
My original order unfortunately went missing in transit, but as soon as I contacted Northern Gym, Arthur was on the case. He sorted everything out the very same day, and a replacement order was with me within 48 hours.
I can’t praise Arthur highly enough. He is by far one of the nicest customer service people I’ve ever dealt with—kind, understanding, professional and incredibly efficient. He kept me updated throughout and made what could have been a frustrating experience completely stress-free.
The level of customer service was outstanding from start to finish. It’s rare to come across someone who genuinely cares about their customers, and Arthur is a real credit to Northern Gym.
I wouldn’t hesitate to recommend Northern Gym and will happily buy from them again. Thank you, Arthur, and the whole team!
June 26, 2026
Unprompted review
Reply from Northern Gym Equipment
Thank you so much for taking the time to leave such an amazing review!
We're sorry your original order went missing in transit, but we're delighted Arthur was able to resolve everything quickly and get your replacement to you without delay.
Your kind words about Arthur mean a great deal. We'll be sure to pass your feedback on to him, as we know he'll really appreciate it. Providing friendly, efficient, and stress free service is exactly what we strive for, so it's wonderful to hear we delivered that experience.
Thank you for your recommendation and for choosing Northern Gym Equipment. We look forward to serving you again in the future!
Great company which I use to get my…
Great company which I use to get my dumbells and plates from. Customer service is also brilliant. Had an issue with one of my orders and the team sent out a replacement immediately. Highly recommend these guys :). Thank you!
June 22, 2026
Unprompted review
Reply from Northern Gym Equipment
Thank you so much for your fantastic review and recommendation!
We're delighted to hear you've been happy with both the quality of our dumbbells and plates, as well as the service you received. While we're sorry there was an issue with one of your orders, we're pleased our team was able to get a replacement sent out quickly and make things right.
Your support means a lot to us, and we truly appreciate you choosing Northern Gym Equipment. We look forward to helping you with your next order!
Northern Gym Equipment's own Adjustable Dumbbells 2 x24kg
I recently bought a pair of Northern Gym's Dumbbell (2 x 24g.) The delivery arrived on time, in two very strong boxes that could handle 25kg each, so absolutely no damage to the box or items at all in transit.
The dumbbells come straight out of the box and are ready to use, so no putting together any parts at all.
The adjustable dumbbells are so versatile going from 2.5kg up to 24kg in 15 increments. Hence this would been the equivalent of 15 pairs of dumbbells! So these are so convenient and take up hardly any storage space.
Easy to use, just rotate the red dial at both end of each dumbbell to the desired weight. There's a reassuring 'click' when the weight is dialled in and that means it's locked and the weight won't drop out onto you or your floor. I'm very impressed with the locking mechanism you can invert the dumbbells and there's no chance they'll fall off the dumbbell bar.
Overall a great set of adjustable dumbbells at a great price - It's a no brainer!
June 11, 2026
Unprompted review
Reply from Northern Gym Equipment
Thank you for taking the time to leave such a detailed and thoughtful review.
We're delighted to hear that your adjustable dumbbells arrived on time and in perfect condition. It's great to know the secure packaging and ready to use design met your expectations.
We're especially pleased that you're enjoying the versatility of the 2.5kg to 24kg weight range and the space saving design. Your comments about the smooth adjustment system and the secure locking mechanism are greatly appreciated, as these are features we take pride in providing.
Thank you for recommending our adjustable dumbbells and for choosing Northern Gym Equipment. We hope they serve you well for many workouts to come, and we look forward to helping you with any future fitness equipment needs.
Brought 3 kettle bells on deal pay for…
Brought 3 kettle bells on deal pay for 2 get 3rd free good deal fast delivery, was a slight issue where wrong weight kettle bell was sent but John was on it straight away organising wrong kettle bell to be returned and correct one sent ,thank u John for sorting it and staying in contact until every thing was correct, will definitely be using again
June 25, 2026
Unprompted review
Reply from Northern Gym Equipment
Thank you for taking the time to leave us such a fantastic review.
We're delighted to hear you were pleased with the deal and our delivery service. While we're sorry the wrong kettlebell was initially sent, we're glad John was able to get everything sorted quickly and keep you updated throughout the process.
Your kind words mean a lot to us, and we'll be sure to pass your feedback on to John. We really appreciate your patience and are delighted to hear you'll be shopping with us again.
We look forward to serving you again soon.
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Great equipment and great customer service
I ordered 4 different sets of fraction plates, they’re too quality and were dispatched very quickly. I had a problem with Evri and the delivery and the team sorted my order out within the same day and they were re delivered with no problems. Using the plates has been great, they look great and are really good quality!
June 9, 2026
Unprompted review
Reply from Northern Gym Equipment
Thank you for your fantastic review!
We're delighted to hear that you're pleased with the quality of your fraction plates and the speed of dispatch. While we're sorry there was an issue with the initial delivery, it's great to know that our team was able to resolve it quickly and get your order redelivered without any further problems.
It's wonderful to hear that you're enjoying using the plates and that they've met your expectations in both quality and appearance.
We truly appreciate your support and look forward to serving you again in the future.
Great company
Great company - Great deals when they on. Super quality. My first bit of brand new kit in my rusty gym
June 23, 2026
Unprompted review
Reply from Northern Gym Equipment
Thank you for your great review!
We're delighted to hear that you're happy with the quality of the equipment and the value of our deals. It's especially exciting to know that this is the first piece of brand new kit in your gym.
We appreciate your support and hope your new equipment serves you well for many workouts to come.
Ordered several items on different…
Ordered several items on different orders.
Good quality.
A slight issue with one particular order on delivery but John was attentive with this and got it sorted.
June 23, 2026
Unprompted review
Reply from Northern Gym Equipment
Thank you for your review and for choosing Northern Gym Equipment for multiple orders.
We're pleased to hear that you've been happy with the quality of our products. While we're sorry there was a slight issue with one of your deliveries, it's great to know that John was able to assist and get everything resolved for you.
We truly appreciate your continued support and look forward to serving you again in the future.
From start to finish. Highly recommended.
Fantastic products and customer service. I ordered two Kettlebells. They arrived promptly and were very reasonable in price compared to the rest of the market. I realised I had ordered the incorrect weight (my mistake). The refund process was streamlined and the person who was dealing with my refund (Armie) was really helpful. I highly recommend this company. From products, to customer service, to price....you will be treated right. I am very impressed.
June 1, 2026
Unprompted review
Reply from Northern Gym Equipment
Thank you for your fantastic review!
We're delighted to hear that you were pleased with both the quality of our kettlebells and the level of customer service you received. It's great to know that your order arrived promptly and that our pricing offered good value compared to the wider market.
We're especially pleased that the refund process was smooth and that Armie was able to assist you effectively. We'll be sure to pass along your kind words.
Your recommendation means a great deal to us, and we're grateful for your support. We look forward to serving you again in the future.
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Fast service
Fast service, new to kettlebell so bought cheap ones, then decided to buy three from yourselves changed to competition ones unbelievable difference felt much better would definitely recommend
June 11, 2026
Unprompted review
Reply from Northern Gym Equipment
Thank you for your great review!
We're delighted to hear that you've had a positive experience with our fast service and that you're enjoying the Competition Kettlebells. It's great to know that you noticed the difference and found them more comfortable and enjoyable to use as you continue your kettlebell training journey.
We really appreciate your recommendation and are pleased that you chose Northern Gym Equipment for your upgrade.
Northern gym equipment is a fantastic…
Northern gym equipment is a fantastic company. The range of products on offer is vast, and they have great deals too. The postage was very fast, and the quality of their products is first class. Highly recommended company.
June 12, 2026
Unprompted review
Reply from Northern Gym Equipment
Thank you for your fantastic review!
We're delighted to hear that you were pleased with our product range, great deals, fast delivery, and the quality of the equipment. Providing high quality products and excellent service is what we strive for, so it's wonderful to know that your experience reflected that.
We truly appreciate your recommendation and your support. We look forward to serving you again in the future.
Great kit and quick delivery
June 21, 2026
Unprompted review
Reply from Northern Gym Equipment
Thank you for your review!
We're pleased to hear that you're happy with the equipment and the quick delivery. We work hard to provide quality products and a smooth delivery experience, so it's great to know we met your expectations.
We appreciate your support and look forward to serving you again in the future.
Awesome Service / Products
Awesome service, delivered so fast!!
Purchased 2 x Neoprene Dumbbells & Weighted Ball, fantastic products, love the soft feel as opposed to metal grating my hands. Stunning colours, makes it easier to switch out to correct weight during training!!
Thanks Northern Gym Team :)
June 6, 2026
Unprompted review
Reply from Northern Gym Equipment
Thank you for your fantastic review!
We're delighted to hear that you were pleased with the fast delivery and that you're enjoying your Neoprene Dumbbells and Weighted Ball. It's great to know that the soft grip is making your workouts more comfortable and that the colours help make switching between weights easier during training.
We really appreciate your kind words and support. We hope you continue to enjoy your equipment, and we look forward to serving you again in the future.
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First class service
First class service from a great company. Quality products at a great price and fast delivery, what more do you want from a company. Will definitely use again in the future.
June 6, 2026
Unprompted review
Reply from Northern Gym Equipment
Thank you for your wonderful review!
We're delighted to hear that you were happy with the service, product quality, pricing, and delivery speed. Providing great value and a smooth customer experience is exactly what we strive for, so it's fantastic to know we met your expectations.
We truly appreciate your support and look forward to serving you again in the future.
Strong customer experience
The products that I received were the best quality possible and as described on the website. The postage was also quick and efficient and I was able to customise my delivery times and days to suit me. Overall, an extremely positive experience.
June 19, 2026
Unprompted review
Reply from Northern Gym Equipment
Thank you for your fantastic review!
We're delighted to hear that you were pleased with the quality of the products and that they met your expectations. It's also great to know that the delivery process was smooth and that the available delivery options helped make the experience more convenient for you.
We truly appreciate your support and are thrilled that your experience with Northern Gym Equipment was such a positive one.
Really good experience with Northern…
Really good experience with Northern Gym Equipment. The kettlebells are great quality, good wide handles which means you can get two hands in. Highly recommended.
May 27, 2026
Unprompted review
Reply from Northern Gym Equipment
We're pleased to hear that you've had a great experience with Northern Gym Equipment.
It's fantastic to know that you're happy with the quality of the kettlebells and that the wide handles are working well for your training needs. Your recommendation means a lot to us.
We appreciate your support and look forward to serving you again in the future.
Awesome product and great customer…
Awesome product and great customer service.
Prices are good vs alternatives. Will definitely be buying more!
June 18, 2026
Unprompted review
Reply from Northern Gym Equipment
Thank you for your fantastic review!
We're delighted to hear that you're happy with both the product and the customer service. It's great to know that you found our prices competitive and that your experience met your expectations.
We truly appreciate your support and look forward to helping you with your future fitness equipment needs.
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I had a great experience with Northern…
had a great experience with Northern Gym,
I brought three different kettlebells, and on arrival one has split out of its packaging and must’ve got badly marked in the Delivery process. I contacted Northern Gym.
Who got back to me straight away and offered me a couple of different solutions which I was happy with. Who got back to me straight away and offered me a couple of different solutions. exchange or a discount which I took a discount. I’ll definitely use again as the kettle bells with great quality and I was happy with the service. Keep up the good work.
May 18, 2026
Unprompted review
Reply from Northern Gym Equipment
Thank you for taking the time to leave such a detailed review!
We're sorry that one of the kettlebells arrived with damage caused during transit, but we're pleased we were able to resolve the issue quickly and provide a solution that worked for you.
It's great to hear that you're happy with the quality of the kettlebells and the service you received from our team. Customer satisfaction is extremely important to us, so feedback like yours means a lot.
Thank you again for your support and kind words. We look forward to serving you again in the future.
Great communication
Great communication, fast shipping and sturdy equipment. Thankyou
June 3, 2026
Unprompted review
Reply from Northern Gym Equipment
Thank you for your fantastic review!
We're delighted to hear that you were happy with the communication, fast shipping, and the quality of the equipment. It's great to know that your experience met your expectations.
We truly appreciate your support and look forward to serving you again in the future.
Quality products and fast delivery
June 5, 2026
Unprompted review
Reply from Northern Gym Equipment
Thank you for taking the time to leave us a review!
We're delighted to hear that you're happy with both the quality of our products and the speed of delivery. Providing great equipment and a smooth customer experience is what we strive for.
We really appreciate your support and look forward to serving you again in the future.
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