North Property Group Reviews 

North property group in Manchester is one of the worst estate agency you will ever find . DO not rent with them they will scam you and take away your deposit . They will ignore you and not answer your emails and will make you beg to stay in their property then they will wait till end of your tenancy agreement and tell you that you cannot stay in place and make you homeless . The staff are unprofessional they don’t reply to emails or messages and they never work they are always out of office . They purposely keep ignoring you and then send you an email at 6 pm end of the day in evening so when you reply it says out of office then they take weeks to get back to you . They will find an excuse and say that you left the flat not clean just so they can take your deposit . They charged us 200 pounds for cleaning fee for stains on water !! When u clean its natural that surface might leave a water stain doesn’t mean it’s dirty . Disgusting service disgusting staff . Be careful when you rent they will do anything to make your stay stressful !

This review is in 2 parts, an 'Old Review' which NPG tried to incentivise me to take down, and a new one based on another experience.
Review: NPG offers £100 to individuals to remove bad reviews on their Trustpilot profile. I begrudgingly accepted the offer, until I saw the terms which would prevent any future negative feedback. I am happy I didn't sign, otherwise I wouldnt have been able to share my latest experience.

New Experiance: One of their managed properties sits above my apartment which had a leak from their washing machine into mine. They sent someone to quote for the repair of the damage in my property, but one month later there has been no communication whatsoever. Either the landlord doesn't want to pay or NPG has not followed up with them. Similarly to my old review, NPGs biggest issue continues to be communciation, hence why I have decided to put this review up.

-------------Old Review below------------------
Firstly, as someone who has both purchased and rented off of NPG I can say that all the individuals who work in both Lettings and Sales are generally pleasant and nice to deal with.

So why, the 2-Star rating? I initially gave a 5-Star review for the support and engagement from Sophie H at the beginning of the sales process and I still thank her for helping to find a suitable purchase. Sophie has retained a star for NPG.

While technically, we cannot have a 0-Star rating, Mya (Sales progressions) and Lettings Team have also retained the other star. Hence 2-Star rating

Now onto the explanation for the missing stars. Fundamentally, NPG's biggest issue is the lack of communication skills. Back when I reserved the property in April 2021 the complex was still a hole in the ground, so naturally completion dates estimates. As we approached the expected completion window Q3 2022 all indication from NPG (including messages I received) was that the project was on track for completion within 1-2 months of that period. Though now we are approaching February 2023 and the property is not complete.

I have every understanding the new builds can be delayed for various reasons, most notably labour and material shortages, I don't believe it is hard to provide 'Updated Estimates'. Since August 2022 I have not had a single communication from NPG about time frames, delays, expectations etc. The only active communication I have received relating the property is about their 'Snagging Service (£300)' or to arrange blinds (for which they earn commission). I don't have an issue with offers, if they were accompanied with some form of update/expectation.

Why does this matter so much? The lack of communication has made it difficult to plan mortgage extensions and has forced me to move home twice in 2 months. Hopefully the apartment will be the third and final move. Had I known back in August/September, there may have been options to avoid moving at all.

Even now, when looking at their website on the 'Construction Updates' page, Jan 2023 update states 'Alexandra Park is set to be complete later this year'. Is that 1 month or 12, so little detail its poor. Please give people information to help them plan contingencies.

Secondly, during my time as a customer, NPG has had a data breach. Mine and other sales customers had their contacts details exposed, which has lead to scammers masking themselves as NPG trying to obtain lawyer information and funds. When NPG first highlighted that individuals were faking NPG emails, the did not mention this breach. Only by asking directly, was I able to get a confirmation of this occurring. 6 months later in the next wave of emails NPG did acknowledge in their general email, but never really given much detail. Naturally, I have been very very careful to ensure all transfer funds have gone to the lawyer not a scammer.

So fundamentally, for me the missing stars are for the missing pieces of communication NPG fails to send out. Sending out a 2-3 sentence email isn't hard and project management best practice suggests one should regularly engage with key stakeholders of which the buyer is one.

Super helpful at every step. Would recommend!

I've purchased my flat with NPG and I'm quite disappointed with their service. Before the purchase was completed they promised really high rental yields and they insisted that short term lets were allowed. When my solicitor perused all the documents she advised me that rentals less than six months were not allowed. I still proceeded with the purchase. I also proceeded with them for the management of my rental property. Suddenly, the market changed, rents were significantly lower than those discussed previously and worst of all, they've been very slow in addressing any concerns. There are also delays with the rent almost every month. I'm really not happy with how they manage my property. I would not recommend them for property management and if purchasing with them double check everything they are promising.

I was recently supported by North Property in securing my Leeds apartment.
Ben and Rebecca guided me through this process and enabled me to make an informed decision about my flat.

I was regularly contacted and informed about every aspect of the flat before the actual completion date.
This process was very useful and allowed me to view the flat at it's different stages.

Ben was particularly kind and empathic to any questions or anxieties I may have had during this process.
I was impressed by the professionalism of both Ben and Rebecca in providing all the necessary information without pressure to commit.
This was an encouraging time for me to understand the critical issues regarding purchasing my flat.

On the day of my move, Ben and Rebecca ensured that all the meters were read to avoid any arrears being incurred by myself.
I definitely RECOMMEND THIS ESTATE AGENT if you want a smooth and successful flat or house buying experience.

Thank You Ben and Rebecca for all your support and kindness during my buying process.

Fantastic friendly and supportive staff, clear and simple process for applying and great communication at every stage.

I’ve been putting off writing this review, but I am one of the many people who lost a lot of money on the Phoenix development in Leeds.

If this post stops even one person from losing their life savings, then it’s worth it.

In October 2020, North Property Group sold me an apartment in the Phoenix development as an “exclusive early bird discount” for £194,950.

After years of delays, the development was finally “ready” in 2024.

But when the mortgage valuation came back, the property was valued at just £140,000 - a staggering £54,950 less than what I paid.

This was during a time when property prices had soared due to COVID. And yet, despite that, the value still came in dramatically lower.

North Property Group, with their experience in this market, would have known the flats were likely to be downvalued based on comparable local sales.

They also would have known that many buyers would struggle to get mortgages due to the use of “modern methods of construction” — something most lenders won’t touch.

Here’s my advice, learned the hard way:

1 - Don’t trust the sales pitch. Do your own research. Get independent legal and financial advice.

2 - Get a valuation done BEFORE paying a reservation fee or exchanging contracts. Surveyors can value a property off-plan using location and drawings.

3 - If you’re considering exchanging on an off-plan deal, insist on a mortgage and valuation clause in the contract - allowing you to walk away if financing falls through or the valuation is lower than the sale price. If they refuse, walk away.

Beware of urgency and scarcity tactics. They make these flats sound exclusive, but the reality is the majority are low-quality, mass-market units.

Even now - five years later - they’re still struggling to sell units in the Phoenix development.

As Warren Buffet said:

“When a person with money meets a person with experience, the one with experience ends up with the money - and the one with money leaves with experience.”

I left with experience. I hope you don’t have to.

Very fast service and kind staff. Made the process really smooth for me although I was in a complicated position.

Has been a really quick and stress free process! Isla was really helpful throughout my viewing day too.

Great experience

My first time making an investment purchase so understandably I was nervous and had lots of questions. Rebecca and Adam made the whole process so easy for me, would definitely recommend this company.

I spoke to Becka Colley about an apartment for my daughter who is job hunting in London. Becka was so easy and pleasant to talk to and very professional and knowledgeable. Although we are not quite ready to reserve I will definitely be going back to ask Becka’s advice. I highly recommend speaking to her for advice if you’re looking to invest in property in London.

We were having trouble receiving our deposit back however after speaking with Sera and Eve they managed to get the deposit returned quickly and efficiently. I thank them for their prompt response and help.

The worst company ive ever had to deal eith

The experience even from the very beginning was worse and disgusting with huge lack of compassion and understanding. Everyone that works in the Manchester branch make sure that you go through hell. They don’t give a single damn about your comfort, safety, needs or understanding. They just want money. I don’t see any single good review about them if there are then they have faked them.

Renting through North Property Group has been a great experience so far. The property management team is always responsive and professional, making everything smooth and hassle-free. Brice has been very great to me. Any issues are dealt with promptly, and communication is always clear. I would definitely recommend them to anyone looking for a reliable property management company!

Brice is always extremely helpful with our properties.

Becka & Hollie have been awesome to work with.

It’s difficult to add more superlatives describing the tremendous work done by the team at NPG. The testimonials speak for themselves.

Helpful, always with good humour, great communication, and a process made to look effortless.

I had not intended to purchase a property as quickly as I did; so to find myself exchanging with zero stress and pain is a testament to the wonderful professionalism of the team at NPG. My thanks to Hollie for her help with contracts and liaising with the solicitors, Ollie for his advice and steer - and a special thank you to Becka for all her attention from day one, in helping me to find the right property.

I look forward to further smooth sailing and the transition from sales completion.

A pleasure to work with and highly recommended.

Thanks
Daood

Excellent customer care Team, Rebecca.
She communicated with the seller , even my solicitor through legal process and resolved impasses.

I have been dealing with Isla with various maintenance and organisational issues.

She is always very helpful and does it with a smile on her face. Never too much trouble to help and goes out of her way to get issues dealt with promplty

Thank you

Had many interactions with Isla at North Property and always had fantastic service. Very efficient, professional and personable.