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North Property Group Reviews 

1,769
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 31 reviews, reviewers had a great experience with this company. Many customers frequently praise the dedicated staff and estate agents for their exceptional helpfulness, professionalism, and smooth communication throughout the entire property process. Local people also deeply appreciate the prompt updates and highly reliable support provided during various tenancy agreements and property purchases. Some reviewers were not happy with the poor communication, mentioning that certain staff members and senior managers were unhelpful and dismissive of serious concerns. A few other people also felt that general management was entirely unreliable, experiencing frustrating delays and claiming that customer service dropped significantly once payments were finalized.

What people talk about most

Staff

Users describe ambiguous interactions with staff, reflecting highly divided experiences across different... See more

Service

Customers consistently note ambiguous experiences with service, reflecting a wide range of differing... See more

Customer service

Clients share positive opinions on customer service, highlighting helpful interactions both pre and after... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very smooth and straightforward with clarifying as we need. From Zacc to Daryl great communication and hospitality Thank you all NPG staff names i can’t remember Manchester team Roseline

Rated 5 out of 5 stars

Right from the beginning when I checked in to the property till I left it everything was very smooth. No annoying paper work. Reporting and sorting an issue out was easy and pretty straightforward as... See more

Rated 5 out of 5 stars

Outstanding Letting Agency This is by far the best letting agency I've encountered in the UK. A special mention must go to Eve Jones. During Tenancy: Eve managed all maintenance issues with i... See more

Rated 5 out of 5 stars

Outstanding Estate Agent – Exceptional Support from Kate I’ve had an excellent experience with this estate agent, and I want to give a special mention to Kate, who helped me so much throughou... See more


Company details

  1. Investment Service
  2. Investment Company
  3. Property Investment
  4. Real Estate Agency
  5. Real Estate Agents
  6. Real Estate Rental Agency

About North Property Group

Written by the company

NorthPropertyGroup

North Property Group is the UK’s 93rd fastest-growing private company, recognised by the Sunday Times Hundred 2024. As a market-leading property investment agency, we offer a wide selection of luxury off-plan properties in the UK’s major established and emerging property hotspots. Whether you are an investor or a homebuyer, we have the perfect property for you. Working exclusively for the benefit of our clients, we help you buy, sell, let, or rent premium properties in the best locations across the UK.

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Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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4.1

All reviews

(1,769)

31 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Marianne and Isla have been fantastic…

Marianne and Isla have been fantastic throughout the entire process of working with NPG. They're both extremely helpful and have great communication! The process has been seamless and they have been very responsive in dealing with any issues effectively. Thank you!

January 30, 2025
Unprompted review
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Reply from North Property Group

Thank you Adam!

Rated 5 out of 5 stars

Great tenant experience

Never had any issues or concerns with the agency. Brice has been especially helpful, always on time, understanding and making all necessary arrangements.

January 30, 2025
Unprompted review
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Reply from North Property Group

Thank you Pawel!

Rated 5 out of 5 stars

Have been working with Eve for the past…

Have been working with Eve for the past few years, great to work with, very professional and a credit to North Property!

January 29, 2025
Unprompted review
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Reply from North Property Group

Eve is such an asset to NPG, thank you for the feedback, we'll be sure to pass this on to Eve :)

Rated 5 out of 5 stars

Its a pleasure working with North…

Its a pleasure working with North Property Group!
Eve, Marianne, Sophie & Brice are always so helpful and really responsive with any queries. We would really recommend NPG.

From all the team at Fogerty Group!

January 29, 2025
Unprompted review
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Reply from North Property Group

Thank you Fogerty Group for the great feedback! The team have been doing really great work and we're glad to see it's been paying off!

Rated 5 out of 5 stars

Always had good experience with north…

Always had good experience with north property
Until I started dealing with Eve jones she lifts the experience to another level she’s very charismatic always helpful and is keen to get the job done
She’s a great asset

January 15, 2025
Unprompted review
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Reply from North Property Group

What a great review to read about Eve. Thanks for your feedback!

Rated 5 out of 5 stars

Helpful friendly staff !

Eve and all the staff are so lovely ! have worked with them for years and it's so easy to work alongside people who really know what they are doing, always organised and professional.

November 20, 2024
Unprompted review
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Reply from North Property Group

Hi Deanna, thank you for the great review! Eve and the wider Lettings team have been doing awesome work. Thank you for your feedback!

Rated 1 out of 5 stars

Don’t use North property group

Don’t use North property group, they have not refunded monies owed to us. Absolute liars and scammers.

Note to S Heather @ North Property group, you are the person who dealt with my complaints originally, furthermore proving how bad the service is.

@ S Heather you are the company I was dealing with, you are the middle men regardless. So when it’s all going to plan you don’t mind being involved but the minute it’s not going well you don’t want to know. Typical

As an intermediary you are the company that I spoke to and sold me the property not the builders, so stop trying to shift the blame.

January 29, 2025
Unprompted review
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Reply from North Property Group

Hi Baljit, as mentioned previously, your request for a refund is for the developer you entered into a contract with. We do not hold any funds as the broker. This is an inaccurate recount of the service we have provided for you. Kind regards, SH

Rated 5 out of 5 stars

Nicole and Sophie are so friendly and…

Nicole and Sophie are so friendly and always happy to help and clearify things. Very propmt is answering questions.

January 28, 2025
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Reply from North Property Group

Thank you for the great review, Beatrice! Nicola and Sophie are doing fantastic work!

Rated 5 out of 5 stars

Great Experience with Robin at North…

Great Experience with Robin at North Property Group

I recently moved into a new property, and Robin made the whole process so smooth. He was incredibly helpful, responsive, and made everything easy to understand. I really appreciated his support throughout the entire process. Highly recommend Robin and the team!

January 24, 2025
Unprompted review
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Reply from North Property Group

That's great to read Siavash, thanks for leaving your feedback!

Rated 1 out of 5 stars

Estate agent bribing for good reviews

Very poor estate agent who bribes rental tenants to leave good reviews!!! The building I live in has over 10 flats managed by North Property group, over the years I have lived there, there have been multiple leaks in the building (which North Property group are not responsible for), however their extremely slow response times have lead to these leaks going on for days, weeks and in the currently circumstance, over a month. Water damage is so impactful to apartment buildings and leaks should be of urgent priority and fixed as quick as possible. North Property Group are responsible for unnecessary damage to the building, and I would advise any landlord to steer clear. There are far better estate agent options locally in Leeds. Finally, North Property Group have been seen to be offering rental tenants monetary bribes to take down their poor reviews and instead post good ones. Which would explain why there are only 5 star reviews and a few real 1 star ones. Appalling behaviour that is meaning the perception of this company is very wrongfully portrayed. AVOID.

January 23, 2025
Unprompted review
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Reply from North Property Group

Hi Eleanor. While North Property Group is not responsible for the building's structural issues, we work with landlords and contractors to address maintenance as efficiently as possible.

Regarding payments, in the context we believe you are referencing, these have only been offered as part of resolutions for specific issues raised by tenants, not as incentives for positive reviews. We value honest feedback, and all reviews—positive or critical—help us improve our service.

If there are outstanding concerns, please contact us directly at +44 2081 636 407

Rated 5 out of 5 stars

Smooth Move In Experience

The key collection and move in experience was smooth and easy. Brice was very helpful and very responsive.

January 21, 2025
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Reply from North Property Group

Thank you for the great review, Cora! We're glad to hear Brice has been doing some awesome work!

Rated 5 out of 5 stars

Robin was great got everything sorted…

Robin was great got everything sorted very quickly could not be happier

January 23, 2025
Unprompted review
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Reply from North Property Group

Thank you for leaving Robin a great review, Joe! He's been doing some stellar work. We appreciate your feedback!

Rated 5 out of 5 stars

Great experience

Great experience! From the beginning finding the suitable property, to arranging the legals and providing directions time to time to get things sorted in the best possible manner. The team was always available and had been prompt in responding. Timely updates.
Excellent client handling and communication between us and developers on every occasion.

January 6, 2025
Unprompted review
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Reply from North Property Group

Thank you for the awesome review!

Rated 5 out of 5 stars

Had great experience in dealing with…

Had great experience in dealing with north property group team memebers Joseph and Hollie Asquith.
Client service excellent.!!
They acted as support members throughout the full year with unconditional support and guidance.

January 6, 2025
Unprompted review
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Reply from North Property Group

That's awesome to read Somansh, thank you for the 5 star review!

Rated 5 out of 5 stars

Super fast purchase

Super fast, competent, friendly, professional service from start to finish. Rebecca from NPG helped us with a smooth hassle free purchase of a Manchester appartment. Highly recommend. A+

January 15, 2025
Unprompted review
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Reply from North Property Group

Hi James, that's so much for your review. It's been a pleasure working with you!

Rated 5 out of 5 stars

Had a fantastic

Had a fantastic, honest and insightful conversation with Andrew. A true expert in the field!

November 28, 2024
Unprompted review
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Reply from North Property Group

Hi Keon, thanks so much leaving us a great review, Andrew is clearly doing some brilliant work!

Rated 5 out of 5 stars

North Property Group Review

I recently rented my new flat with North Property Group and I highly recommend them. The whole process was very simple and effective, and agent Max was very attentive and helpful from the beginning.

November 28, 2024
Unprompted review
North Property Group logo

Reply from North Property Group

Max is doing great work, thanks for your review!

Rated 5 out of 5 stars

Great and simply experience with robin

Great and simply experience with robin. He made the prices really easy and was able to get the tenancy agreement over to me quickly and efficiently 😊

November 28, 2024
Unprompted review
North Property Group logo

Reply from North Property Group

That's awesome to hear Taz! Thanks for the great review :)

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