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North Property Group Reviews 

1,770
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 31 reviews, reviewers had a great experience with this company. Many customers frequently praise the dedicated staff and estate agents for their exceptional helpfulness, professionalism, and smooth communication throughout the entire property process. Local people also deeply appreciate the prompt updates and highly reliable support provided during various tenancy agreements and property purchases. Some reviewers were not happy with the poor communication, mentioning that certain staff members and senior managers were unhelpful and dismissive of serious concerns. A few other people also felt that general management was entirely unreliable, experiencing frustrating delays and claiming that customer service dropped significantly once payments were finalized.

What people talk about most

Staff

Users describe ambiguous interactions with staff, reflecting highly divided experiences across different... See more

Service

Customers consistently note ambiguous experiences with service, reflecting a wide range of differing... See more

Customer service

Clients share positive opinions on customer service, highlighting helpful interactions both pre and after... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very smooth and straightforward with clarifying as we need. From Zacc to Daryl great communication and hospitality Thank you all NPG staff names i can’t remember Manchester team Roseline

Rated 5 out of 5 stars

Right from the beginning when I checked in to the property till I left it everything was very smooth. No annoying paper work. Reporting and sorting an issue out was easy and pretty straightforward as... See more

Rated 5 out of 5 stars

Outstanding Letting Agency This is by far the best letting agency I've encountered in the UK. A special mention must go to Eve Jones. During Tenancy: Eve managed all maintenance issues with i... See more

Rated 5 out of 5 stars

Outstanding Estate Agent – Exceptional Support from Kate I’ve had an excellent experience with this estate agent, and I want to give a special mention to Kate, who helped me so much throughou... See more


Company details

  1. Investment Service
  2. Investment Company
  3. Property Investment
  4. Real Estate Agency
  5. Real Estate Agents
  6. Real Estate Rental Agency

About North Property Group

Written by the company

NorthPropertyGroup

North Property Group is the UK’s 93rd fastest-growing private company, recognised by the Sunday Times Hundred 2024. As a market-leading property investment agency, we offer a wide selection of luxury off-plan properties in the UK’s major established and emerging property hotspots. Whether you are an investor or a homebuyer, we have the perfect property for you. Working exclusively for the benefit of our clients, we help you buy, sell, let, or rent premium properties in the best locations across the UK.

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Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.1

All reviews

(1,770)

32 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

North Group - Sophie…

I had a wazzap conversation with Sophie N. -their representative, absolutely a nightmare, she replied only from half hour to one hour for one question, telling me she is multitasking. The initial price of investment was around £50,000 when we talked about it it went up to £240,000 and a deposit level or 35%???? They also advertised that buildings are already build, but Sophie said ranges from Q4 2024 to Q3 2028, horrible experience, totally waste of my time . I would not recommend this company! NO

October 25, 2024
Unprompted review
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Reply from North Property Group

Hi Sergiu. Upon review, Sophie responded to your WhatsApp message within 12 minutes. We’re confident in her professionalism and dedication. Thank you.

Rated 5 out of 5 stars

North Property Group

North Property Group
This company has been most helpful and supportive during the process of purchasing my flat in Brighton. This was in the person of Jim Beatty he always answered my questions and emails very promptly. I was able to give me the information I required you to being very efficient and thorough in his work John McMurray.

October 22, 2024
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Reply from North Property Group

What a great review, John. Thank you for taking the time to leave us some feedback. We think Jim is pretty great, too!

Rated 5 out of 5 stars

Fantastic experience

I had a fantastic experience working with Sera heather. She was incredibly helpful, proactive, and always followed up promptly. Her dedication made the process smooth and stress-free. I highly recommend her and would give more than 5 stars if I could!

October 22, 2024
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Reply from North Property Group

A pleasure working with you Wael, thank you for the great review!

Rated 5 out of 5 stars

Excellent service would highly…

Excellent service would highly recommend this company 🌟

No issues at all very easy and straight forward my everything so easy for me .

Five stars 🌟 🌟 🌟 🌟 🌟 from me thanks x

October 22, 2024
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Reply from North Property Group

Thank you for leaving a stellar review, Ashley! We really appreciate the feedback!

Rated 5 out of 5 stars

Very good service

Great experience with North Property group,happy to deal with them again. Cameron made everything easy and clear to us.

October 22, 2024
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Reply from North Property Group

We're glad to hear you've enjoyed your experience with us! Thanks Shahad.

Rated 5 out of 5 stars

My rent journey was handled seamlessly

My rent journey was handled seamlessly, the staff were helpful with prompt approach to client’s query. Everything was managed professionally and I am quite satisfied with their service.

September 26, 2024
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Reply from North Property Group

That's awesome to read, thank you for leaving a great review!

Rated 1 out of 5 stars

Not great👎🏽

Initial viewing was unsuccessful because the agent lied about the house facilities. Where I'm at now is good, thankfully, because the actual agent who saw me that day recommended it. The new place was fine but had issues getting a post box key for about 3months and got charged wrongly for electricity because of zero comms between the agency and the electricity company. So not the best first experiences.

October 17, 2024
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Reply from North Property Group

Hi Oluwaseun, we've reached out to your on WhatsApp.

Rated 4 out of 5 stars

I loved how customer service

I loved how the customer service, however I feel there is room for improvement on communication. Communication will help the customer understand the process.

September 13, 2024
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Reply from North Property Group

That's awesome feedback, Bessie. We're always striving to provide better services. Thank you for your review!

Rated 5 out of 5 stars

Great Experience

I would highly recommend NPG. The process of renting with them was quick and smooth and I was in the property in just a few weeks. The team have been excellent with any queries I've had. Great experience.

September 12, 2024
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Reply from North Property Group

We appreciate your feedback, Ross! We're glad to head you're settled into your property :)

Rated 5 out of 5 stars

great experience

The experience was great, i had some problems at first but they helped me fix them, They were really helpful especially Sera, Thank you so much For everything

September 13, 2024
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Reply from North Property Group

It's a pleasure helping you with your queries, Yorsa. Thank you for your feedback!

Rated 5 out of 5 stars

Very professional

Very professional, informative and attentive. Jim was there to support & answer any questions I had! Would recommend!

August 30, 2024
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Reply from North Property Group

Thanks for leaving us a great review, Keely.

Rated 5 out of 5 stars

I’ve bought my second property with…

I’ve bought my second property with this company and they helped me start renting my first property out. I definitely recommend, and I will be buying more property in the future with them.

May 23, 2024
Unprompted review
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Reply from North Property Group

Thanks for the great review, Zak!

Rated 5 out of 5 stars

Excellent service from North Property…

Excellent service from North Property Group, would highly recommend using their services for your future property management and letting / sales needs.

August 30, 2024
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Reply from North Property Group

We appreciate your feedback, Dave. Thanks!

Rated 5 out of 5 stars

Very good customer service

Very good customer service, explained everything very well, very informative. I love the project that they have gone and will definitely take it into consideration for the near future

August 30, 2024
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Reply from North Property Group

That's great to read, thank you for taking the time to leave us some feedback!

Rated 5 out of 5 stars

Great experience

Great experience, very friendly and helpful staff

August 28, 2024
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Reply from North Property Group

Thank you for the awesome feedback!

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