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North Property Group Reviews 

1,769
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 31 reviews, reviewers had a great experience with this company. Many customers frequently praise the dedicated staff and estate agents for their exceptional helpfulness, professionalism, and smooth communication throughout the entire property process. Local people also deeply appreciate the prompt updates and highly reliable support provided during various tenancy agreements and property purchases. Some reviewers were not happy with the poor communication, mentioning that certain staff members and senior managers were unhelpful and dismissive of serious concerns. A few other people also felt that general management was entirely unreliable, experiencing frustrating delays and claiming that customer service dropped significantly once payments were finalized.

What people talk about most

Staff

Users describe ambiguous interactions with staff, reflecting highly divided experiences across different... See more

Service

Customers consistently note ambiguous experiences with service, reflecting a wide range of differing... See more

Customer service

Clients share positive opinions on customer service, highlighting helpful interactions both pre and after... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very smooth and straightforward with clarifying as we need. From Zacc to Daryl great communication and hospitality Thank you all NPG staff names i can’t remember Manchester team Roseline

Rated 5 out of 5 stars

Right from the beginning when I checked in to the property till I left it everything was very smooth. No annoying paper work. Reporting and sorting an issue out was easy and pretty straightforward as... See more

Rated 5 out of 5 stars

Outstanding Letting Agency This is by far the best letting agency I've encountered in the UK. A special mention must go to Eve Jones. During Tenancy: Eve managed all maintenance issues with i... See more

Rated 5 out of 5 stars

Outstanding Estate Agent – Exceptional Support from Kate I’ve had an excellent experience with this estate agent, and I want to give a special mention to Kate, who helped me so much throughou... See more


Company details

  1. Investment Service
  2. Investment Company
  3. Property Investment
  4. Real Estate Agency
  5. Real Estate Agents
  6. Real Estate Rental Agency

About North Property Group

Written by the company

NorthPropertyGroup

North Property Group is the UK’s 93rd fastest-growing private company, recognised by the Sunday Times Hundred 2024. As a market-leading property investment agency, we offer a wide selection of luxury off-plan properties in the UK’s major established and emerging property hotspots. Whether you are an investor or a homebuyer, we have the perfect property for you. Working exclusively for the benefit of our clients, we help you buy, sell, let, or rent premium properties in the best locations across the UK.

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Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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4.1

All reviews

(1,769)

31 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent communication and guidance…

Excellent communication and guidance throughout the process. My consultant provided a full service and directed me on the best investment for my needs.

I would highly recommend working with North Property Group if you are looking to establish, or build on your portfolio.

August 30, 2024
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Reply from North Property Group

Thank you James, appreciate your feedback!

Rated 5 out of 5 stars

Great experience

Great experience, very helpful and accomadating staff

August 22, 2024
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Reply from North Property Group

Thank you for your feedback James!

Rated 5 out of 5 stars

Excellent Cameron!

Cameron who showed us round was excellent. Really enthusiastic and well mannered, he clearly knew his stuff too. I was throughly impressed with his professionalism and the way he looked after us on the visit.

August 29, 2024
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Reply from North Property Group

Thanks for the feedback, James! Cameron is awesome.

Rated 5 out of 5 stars

Cameron was super helpful!

Cameron was super helpful!!! gave correct advise with great customer service, polite young man.

August 26, 2024
Unprompted review
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Reply from North Property Group

We're pleased to hear, Haydn! Thanks for leaving your feedback!

Rated 5 out of 5 stars

Wow amazing service!

Wow! Amazing service from Cameron he answered all my questions with out me having to ask. We applied online for a property but unfortunately it was let however he had plenty of properties that would suit our needs up his sleeve. He was really informative and this made it clear we wanted to let a property from NPG:))

August 29, 2024
Unprompted review
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Reply from North Property Group

Thanks for leaving a stellar review of Cameron!

Rated 5 out of 5 stars

Professional and helpful

The team was very professional and helpful at every step of the way making the transition very easy for me.

August 28, 2024
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Reply from North Property Group

Thank you for leaving us a great review, Matthew!

Rated 5 out of 5 stars

Cameron was really helpful

Cameron was really helpful, really good and knew what he was talking about.

August 29, 2024
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Reply from North Property Group

We agree, Liam! Thanks for leaving us a great review.

Rated 5 out of 5 stars

Very helpful

Very helpful. Made moving into my first property easy. Thank you North Property

August 29, 2024
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Reply from North Property Group

Thanks Jessica! We're glad to hear you've had a good experience with us :)

Rated 1 out of 5 stars

You've been warned

These guys will make up numbers. They’ll do anything to commit you to a sale. They don't care about you. They've got ZERO integrity.

When the purchase falls through because surprise surprise, the forecasts were all lies, and you need to cough up extra money to make up the shortfall for the mortgage, they'll wash their hands off you and stop picking your calls. I had one of these thieves on a call tell me that one option available to me was to "make up the little change" with my money, like we were not so callously talking about tens of thousand of pounds.
Worst of all they've flat out refused to refund my furniture and Blinds deposit which I paid for in good faith, and refused to put me in touch with the supplier. Pretty sure these thieves are shamelessly marketing the flat with my furniture to their next victims.
For your peace of mind, and the safety of your life savings which you likely worked really hard for, avoid these scammers. At the very least insist on an exit clause in your contract.
You've been warned.

July 31, 2024
Unprompted review
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Reply from North Property Group

Hi there. Thank you for leaving your feedback. We're disappointed to learn of your experience with NPG, as this does not align with our company values. Our sales and aftersales teams work diligently to help complete purchases for our clients, and we are sorry to hear that you were not able to do so. If there is something you would like to discuss further, please do not hesitate to contact us at complaints@northpropertygroup.co.uk.

Rated 5 out of 5 stars

Great experience

Had a great experience, staff was very helpful.

August 20, 2024
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Reply from North Property Group

Thank you for your feedback!

Rated 5 out of 5 stars

North Property Group (NPG) deserve the…

North Property Group (NPG) deserve the five stars we have given them. They have dealt with our letting portfolio with professionalism and care. We have had experience of letting agencies over many years and NPG have proved themselves to be the best. Thankyou team for your hard work and service.

August 2, 2024
Unprompted review
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Reply from North Property Group

We appreciate your review, Carol! Thank you for your feedback.

Rated 5 out of 5 stars

Recommended

North Property Group reached out to me recently regarding my Investment plans in the UK, I am very happy with the process from start to finish and look forward to building my portfolio with the team over the next few years.

August 21, 2024
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Reply from North Property Group

We appreciate your feedback Sophie!

Rated 5 out of 5 stars

Highly recommend the team

Highly recommend the team, great communication and expertises throughout the process.

August 21, 2024
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Reply from North Property Group

Thanks for the awesome review, Josh!

Rated 5 out of 5 stars

Excellent Service

Really pleased with my experience at NPG. the team in Manchester were supportive and with me every step of the way. made it clear that I knew everything about my investment and were completely transparent.

August 20, 2024
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Reply from North Property Group

Our Manchester team are awesome! We're glad you agree, Barry! Thanks for your feedback.

Rated 5 out of 5 stars

Investment magicians!

I had contacted NGP for an investment property early August, they have since sorted out 2 of my investment properties. The customer service and care is exceptional and always available when I’ve had any questions regarding my investments. I will be back and hope to work with NGP in the very near future!

August 20, 2024
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Reply from North Property Group

Thank you for leaving an awesome review! We appreciate you taking the time to leave your feedback.

Rated 5 out of 5 stars

North Property Group

I would like to thank North Property group for helping me buy my first property. They had a variety of options to choose from which was perfect as I was unsure what property to choose from initially. The advice they gave me was sublime and genuine. The transaction was very swift and the process was handled in a very professional manner. All the paper work and logistics was taken care of and I didn’t have to worry about anything. I definitely recommend North Property Group to anyone looking to buy a property without the headache that comes with it.

August 20, 2024
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Reply from North Property Group

what a great review to read, Imamur! We appreciate you taking the time to leave us your feedback.

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