Norwegianairlines Reviews 

The fact that they have failed to respond to negative reviews tells you everything you need to know about this company.
I had to fly back from LAX early as no further flights were arriving into the USA from Tuesday March 17th therefore there would be no flights back to London on the Thursday 19th, my booked return. I had to pay for my additional flight and sure enough the return flight on the 19th was cancelled. I have been trying since March to get a refund. I have received three emails from them telling me how busy they are but nothing has been done about returning my money. I have had to re-book other flights, holidays, hotels etc during the pandemic and even though the companies I dealt with are experiencing the same problems with staff shortages, at least I have had some sort of response....but not with Norwegian.
They deserve to fail if they have so little regard for their customers.

They really do not even deserves one star! Never have I ever experienced so poorly managed service. After Norwegian changed my flight date with more than 3 days, I can't reach the flight since I'm in another country at the time (also booked with Norwegian) the "service"-helper simply tells me "too bad"!! No refund, no flight change. Just out both the money and the travel. What a scheme!!

I cannot fault the way Norwegian has dealt with us. I cannot speak for other customers but we had Flights booked for October going to Orlando, we recieved notification end of June that flights were cancelled and was given a choice to receive a credit Points plus 20% extra or a full refund. We chose a refund and I’ve got to be honest I expected I would be in for the long haul....to my amazement and to Norwegians credit I had the full refund for tickets within 10 DAYS!
Fantastic service......love flying with you guys and will definitely be rebooking with you when things Settle down.

However there is a sting in the tail, which is not Norwegians fault. One of our party booked The same flight with Netflights NEVER AGAIN. They did / have not recieved any comms that the flight was cancelled and have not responded to any requests for a refund with their website stating it is the fault of the airline....

Moral of the story is I will always book direct with Norwegian in future.

Norwegian was a stress free experience for us

They had to cancel my flight to Miami, notified me immediately and refunded me within 14 days. Cannot fault their customer care and indeed the price I originally paid for my flight. Many thanks Norwegian air.

All in all quite satisfied with this airline never booked with them before but got to say they are very quick and efficient with the refund unlike other airlines that I am still waiting for my return flight refund 😫 , will definitely book with them again

Worst Airline! Worst Website, Worst Customer Services! They hide behind a name that supposedly fools you that they are better than any other low cost yet when it comes to Refunds and rebooking they have no idea about the rules within the EU. The website doesn’t work for a refund. Call them and then they say there is nothing they can do as it needs to be done via the website. It’s OK to make millions when everything is fine but to get your money back is a absolute disaster. DONT FLY WITH THEM! DONT GIVE THEM YOUR MONEY!

Not a bad word to say about this company amidst the chaos of this year for the aviation industry. Had the email last week to inform us that our flights had been cancelled for our honeymoon in December. I applied for a refund rather than voucher straight away which I had the notification to say it had been accepted 2 days later (Thursday last week). I look on my credit card statement today and the money has already been refunded - the literal next working day. How can you argue with cheap flights, grounding of their whole long-haul fleet to avoid going into administration, early notification of cancellation to allow customers to re-book with another airline in plenty of time and refunding their customers honestly and quickly? I hope they resume services successfully next year and would definitely book again. Thank you.

Flights were ok going to US but had two flights cancelled on our return late March , first time under email advice , second time only found out they had been cancelled by checking before leaving for the airport!! Norwegian offered alternatives flights a month later ! Plus the refund happened eventually but took two months .

Great airline, the fight was good and safe. The website is easy to use to purchase tickets.

Flown Norwegian before. Nice flight on a new plane. Cheap tickets.

During COVID they had to cancel a flight. I could go on-line to request a refund unlike many of the bigger carriers who need you to call and wait for hours.

I got my refund two weeks later with no hassle.

Delivered us to a different airport. No communication, no explanation as to what was happening after 10 hour delays, the staff banded together in a clique and didnt talk to any passengers at all. Refused to refund us until a solicitor had to get involved

Been waiting since March to get my refund
They are so rude, they hang up or tell me to go elsewhere to get my refund
I’ve spent £3000 on flights and they refuse to refund .
DONT BOOK WITH THESE!

My sister and I had a package holiday to New York booked through Love Holidays with Norwegian as our airline and were due to fly on April 1st. We were told by them that we need to go directly to Norwegian for our flight to be refunded. Today is 10.6.2020 and Norwegian have not responded to us accept once on Facebook, telling us they were refunding in order of flights. WE ARE NOW IN JUNE! We have also seen plenty of people claim they have been refunded for flights this month!! It's looking like we've been robbed... We get that these are unprecedented times, but we are entitled to our money back and transparency when we will be receiving this. I had heard good things about Norwegian and had been considering booking a flight with them for a while. This is the first time using them and I never will again now. Disgraceful practice, especially during these times.

I would give it a zero star if I could. Avoid. They are not refunding people affected by th Covid 19 situation. I will never use them again. Rubbish.

I successfully won a complaint via Aviation ADR (dispute resolution company) about Norwegian Air in November, but they never paid up. Norwegian Air basically told me to go and do one. DO NOT USE.

I purchased TWO roundtrip long haul tickets from London to Buenos Aires on 23 February 2020. Argentina closed all borders to international flights on (around) 13 March 2020. Norwegian emailed me to tell me my flights were affected by Covid on 15 March. I then got in touch on 16 March, where they confirmed MY FULL REFUND. It is now 23 May and NO REFUND. I have spoken to four separate members of staff, who in the end could not advise a timeline and changed their story every time. Norwegian have now disabled the human chat option and there is no way of me getting in touch without paying a premium on an international call. I understand that these are unprecedented times, but they need to respond and confirm what is going on. They are not replying on email, and the calls are no use as the lines are jammed. I have resulted to DM'ing them on Twitter. Nothing. Terrible service.

I called Norwegian in April about my cancelled flight which they kindly agreed to refund me for.

I contacted them recently for an update and they’re now refusing to refund me as I booked through a third party and advised me to obtain a refund through them instead! But the third company parties are advising to go directly to the airlines for a refund

Claimed for a refund of a canceled flight a month ago. No answer. So I called to their customer service just now. They have recorded message saying "we reply to claims in 3 weeks. If we didn't, sorry, we will reply as soon as possible" and hung up :D Meanwhile in media - "Norwegian filed for bankruptcy". Honestly, I don't mind. The less companies like this selling their products to me, the better.

my first flight with Norwegian was great and i was really impressed with the plane and staff, however since this crisis hit customer service has been non existent and the information they put out is about as much use a chocolate teapot. We are still awaiting a refund over a month on and I have a suspicion when it dose come it won't be for the full amount as we had a ridiculous additional fee to pay for rebooking

Been waiting over a month for a refund. Customer services couldnt care less.