A huge thanks to the team at Norwich trust especially Jamie and Stuart 🙂 this is my first time taking out a loan and they were ever so attentive and most importantly maintained contact at all times... See more
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Review summary
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Excellent Experience! ⭐⭐⭐⭐⭐ I had a great experience getting the help I needed. The entire process was incredibly easy and straightforward from start to finish. The customer service is top-notch,... See more
Monika Gebska dealt with my application and was incredible from start to finish. Very professional yet personable and informative. It was hard to find time to speak but Monika was very patient. Paperw... See more
Very quick, open and transparent process. Completing online docs was very straightforward and great follow up from an actual person who took the time to listen for any questions and was very clear on... See more
Company details
Written by the company
Norwich Trust Limited ("Norwich Trust’’) is a direct lender providing unsecured loans to homeowners. We differentiate ourselves from the majority of other lenders by lending solely to homeowners (in England, Scotland and Wales), allowing us to offer competitive rates for our loans. Our loans are suitable for those who have little equity or who don’t want to risk their home with a secured loan. If you are a customer of ours feel free to let us know what you think of our service.
Contact info
Floor 1, Norfolk Tower, 48-52 Surrey Street , NR1 3PA, Norwich, United Kingdom
- 01603 801910
- welcome@norwichtrust.co.uk
- norwichtrust.co.uk
4.8
Excellent
267 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Gentleman I spoke to that went through…
Gentleman I spoke to that went through everything was so good excellent and so pleasant to talk to. And so helpful. Thank you
March 26, 2026
Unprompted review
Really understanding and helpful…
Really understanding and helpful advisors
March 17, 2026
Unprompted review
Excellent service
Excellent service. Very professional, thorough, fast, helpful and polite.
March 13, 2026
Unprompted review
Monika made the whole experience simple…
Monika made the whole experience simple and easy to set up my loan and is very professional thank you Monika for making the whole experience easy
March 11, 2026
Unprompted review
Just excellent 👍
March 6, 2026
Unprompted review
Ryan the reviewer was super helpful and…
Ryan the reviewer was super helpful and in constant communication throughout the process will defo pass on recommendations to anyone looking
March 5, 2026
Unprompted review
Very professional
Very professional. I feel very confident that I have the right product for my circumstances. Stuart King has excellent communication skills. He was very efficient I feel very confident in my choices.
March 2, 2026
Unprompted review
Excellent Experience
Excellent Experience! ⭐⭐⭐⭐⭐
I had a great experience getting the help I needed. The entire process was incredibly easy and straightforward from start to finish.
The customer service is top-notch, and I truly felt I could trust them to handle my situation in the best way possible. If you’re looking for a team that is reliable and helpful, I highly recommend them!
February 11, 2026
Unprompted review
Ryan was an absolute joy to deal with…
Ryan was an absolute joy to deal with and had plenty of patience with me! A huge thanks for alleviating a lot of pressure!
February 9, 2026
Unprompted review
Really helpful call handlers
Really helpful call handlers, quick painless process
February 5, 2026
Unprompted review
superb service
Super helpful and non judgemental - thanks so much for a great service.
February 4, 2026
Unprompted review
Excellent service
Excellent service, 15 min process, advisor very good, explained everything clearly and ket me askmlots of questions. Very impressed.
February 3, 2026
Unprompted review
Brilliant service from Ryan
Called up and spoke to Ryan on Monday and was accepted the same day.
He was even able to hold of on the application for 2 days to help me with the best payday due date for repayments.
He was quick in getting back to me and couldn’t ask for better service.
January 28, 2026
Unprompted review
The easiest people to talk to ever
The easiest people to talk to ever. Everything was checked and reviewed under 24hrs. Amazing. Thank you.
December 1, 2025
Unprompted review
Easy and efficient
Easy and efficient.
Everything explained. Highly recommend.
January 16, 2026
Unprompted review
Excellant service from Monika
Excellant service from Monika, she was friendly, efficient and made the process simple. Thank you.
January 15, 2026
Unprompted review
Abbey was fantastic she made everything…
Abbey was fantastic she made everything so clear and was extremely helpful. Fantastic company and extremely smooth service. Thank you
January 8, 2026
Unprompted review
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