Nosaucetheplug Reviews 1,278

TrustScore 2 out of 5

2.0

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Review summary

Created with AI, based on recent reviews

Considering 84 reviews, most reviewers were unhappy with their experience overall. Many customers reported significant delays with their orders, with some waiting weeks or even months for items to be shipped or delivered. People also expressed frustration with the lack of communication, noting that their emails and messages often went unanswered, making it difficult to get updates or resolve issues. Some people were dissatisfied with the delivery service, citing problems like items not arriving, incorrect deliveries, or packages getting stuck. Reviewers also mentioned difficulties with contacting the company, experiencing unresponsiveness across various communication channels. However, some customers were satisfied with their purchases, praising the quality of the products and experiencing fast delivery times.

What people talk about most

Order

Customers consistently express significant dissatisfaction with their order experiences. Many reviewers... See more

Product

Consumers have mixed feelings about the product. While some reviewers praise the nice quality of items like... See more

Delivery service

Customers had negative experiences with delivery service. Many reviewers report significant delays, with some... See more

Response time

Clients share negative opinions on response time, with many reporting a complete lack of communication from... See more

Customer communications

Reviewers express significant frustration with the company's contact methods. Customers report being ignored... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Would rate 0 stars if I could. Took 16 days just to receive a shipping email. They are glorified depop sellers who don’t actually have any items in stock, which they take 14 days to “source” while the... See more

Rated 1 out of 5 stars

Do not purchase from this company! Complete scam! Ordered weeks ago and no order has came. Very disappointed boy at Christmas and still no response from my emails. Awful customer service (well just no... See more

Rated 1 out of 5 stars

Disgusting customer service. Ordered some trainers 2 weeks ago still no update on tracking. Numerous emails sent, social media messages and no reply. Only just read the reviews for this company and I’... See more


Company details

  1. Clothing Store

Written by the company

No Sauce The Plug is the No.1 Retailer for UK streetwear with Brands such as Trapstar, Nike, Broken Planet Market and more. Shop with confidence knowing that all items have been independently authenticated by our in-house 'Verified By No Sauce' team of experts. We provide the streets with the hottest items in UK streetwear. If you miss a drop just know No Sauce The Plug will have you covered. You can now build the drippiest of fits from head to toe as we have introduced Jordan's to our product range. The latest and greatest Jordan's will be stocked up on but we can't promise that they will last as they fly off the shelves.


Contact info

2.0

Poor

TrustScore 2 out of 5

1K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Never got my purchase

Never got my purchase. Ordered the carnival Arsenal top as a present and it never came. When I emailed after a week of ordering I was told to wait longer for it to be dispatched. Emailed back to ask how long that will take and they never replied. Had to dispute the purchase through Clearpay and was given my money back since even Clearpay couldn’t get through to them

October 18, 2024
Unprompted review
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Rated 1 out of 5 stars

anyone who got scammed from the £1 drop

anyone who got scammed from the £1 drop please go and report this to the trading agency as it is clearly stated that you should do this on the website
You should report a business to Trading Standards if they sold you something:

unsafe or dangerous, like an electronic appliance with faulty wiring or food past its use-by date

fake

not as described - for example, you bought a package holiday but something advertised wasn’t included

you didn’t want to buy - for example, they put pressure on you

for this case it would be not as described as we were led to believe that we were either recieving a moncler or a cloud puffa (which isnt even theirs and if i really wanted to i could leak where they get it from and you could get it for a fraction of the price) through several tiktoks and live videos on instagram and tiktok please do take action they legally cannot get away wih this

November 9, 2024
Unprompted review
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Rated 5 out of 5 stars

No issues quick delivery

Decided to make an order and make my own mind up instead of relying on reviews. Wasn't disappointed. Received Trapstar hoodie with no issues, quick delivery. Will buy again!

November 5, 2024
Unprompted review
Rated 1 out of 5 stars

Total scam and grooming teenage boys.

Total scam. £1 drop for a Montcler or Cloud Puffa jacket. Kids get given 10 codes, initial attempts don't work, to build the excitement, then suddenly, they win!
£2.99 paid and jacket allegedly being delivered.

Only, they sent out a USB instead with a video saying 'you've been pranked, those ppl who went for the Montcler get a boring old refund, but those who went for the Cloud get the chance to meet us in Soho at 11am tomorrow!".
Umm...grooming much.
Kids being lured with the promise of Trapstar tracksuits for free by adult males from the back of a van?
This is grooming teenage boys and I'm going to report it to the police.
I expect a refund or the jacket.
My kid isn't travelling to London to meet some men in a van and I urge you all to report it to the police as well.

Outrageous and criminal!

November 8, 2024
Unprompted review
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Rated 1 out of 5 stars

NOSAUCETHEPLUG SCAM!!!

I ordered a moncler jacket through the £1 drop and its been 5 days and everyone's saying they received a usb rather than the actual product. It's a scam and I'm confused why they would do something like this if they are actually not going to give the jackets. Don't buy from here guys.

November 6, 2024
Unprompted review
Rated 1 out of 5 stars

False advertisement £1 drop

False advertisement £1 drop

Purchased a cloud puffa for £1 but received some dodgy USB stick, false advertisement report it to Trading Standards.

November 7, 2024
Unprompted review
Rated 1 out of 5 stars

Incomplete order #42388

I only got part of my order (#42388) and have emailed support 3 times - I have had no response !

You have taken my money but not delivered the product.

October 23, 2024
Unprompted review
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Rated 1 out of 5 stars

Already looking like i am not getting…

Already looking like i am not getting my airforce rope twists. As usual, the order is exceeding promised delivery time. Tired of this.

October 28, 2024
Unprompted review
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Reply from Nosaucetheplug

Hey Omer,

As stated in the product description Roped Air Forces may take up to 10 working days to be delivered. This is due to the custom roping process for each individual shoe. Thank you for shopping with us and your order will be sent out via DPD Next Day Delivery once ready.

Kind Regards.
Team NSTP

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Rated 5 out of 5 stars

Hope everything is good, thank you

This company is so good and trust me anyone come by for her

October 25, 2024
Unprompted review
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Reply from Nosaucetheplug

Hey Hadi,

Thank you for your kind review, please let us know if you need any further assistance and we look forward to seeing you again soon.

Rated 1 out of 5 stars

I Ordered on 2nd October & still haven’t received my parcel

I Ordered on 2nd October & still haven’t received my parcel. I’ve Emailed & contacted them through the Chat on their Website but have only received an Automated response. This was a gift for my Son’s Birthday. The only notification I’ve received is from DPD stating they are still waiting for my parcel. I’m very upset & disappointed 😢 Very poor service & if they can’t send my parcel? I’d like refund. Order No #41621

October 22, 2024
Unprompted review
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Reply from Nosaucetheplug

Hey Stella,

We are sorry to hear about your order, our team is going to be in contact with our delivery partner to ensure you get your item. Thank you for shopping with us and our assistants will be in contact with you shortly.

Kind Regards.
Team NSTP

Rated 1 out of 5 stars

Order still hasn't arrived 2 weeks later

I have ordered on NSTP on 7th of October, and I STILL have no information on my order. I don't know anything about my order and the guys at NSTP are not responding to my emails, nor my messages. Where is my order and why are they not getting back to me on my order is so frustrating and unprofessional. My order number is #41829

October 20, 2024
Unprompted review
Nosaucetheplug logo

Reply from Nosaucetheplug

Hey Petro,

This order was cancelled and refunded, our team sent the details to your email alongside the refund receipt. Please check your emails and contact our team if you are in need of any further assistance.

Kind Regards.
Team NSTP.

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