SevenCasino💎 Belgium's Best Pick Reviews 

asked to close the account on the 3rd, got an email about a 30 day cool-off instead, replied saying close it, and the next reply, from Dan, asked me to confirm by chat. 3 weeks on and the account is still open.

Slots catalogue, 3 pages, same studios throughout. Bingo rooms, 2 open at teatime, 5 people in each. Live tables, 4, and only 2 of those running.

Ross. Then Amber. Then Owen. Three agents, one question about the bonus balance, 3 different figures. None of them flagged the gap.

Wrote this down because it repeats. Open the app, play, put the phone down for 20 minutes, come back and the balance shows the figure from before the last spin. Pull to refresh and it corrects itself. It has been like that since the update on the 9th, and it means you cannot trust what is on screen without refreshing first. Reported it with ticket 44803 on the 11th and had one reply asking whether I had tried reinstalling.

right. verified in march, played on and off since, no problems at all. requested £95 on the 14th and the account went back to unverified. no email, no note in the history, the little tick next to my name just gone. chat says a periodic review, which nobody mentioned in march, and the documents they want now are the same 3 i sent then. asked whether the march ones are still on file and got told they cannot see them. so they have my passport somewhere and also do not have it.

documents approved on the 4th, cashout still says verification pending 5 days later

opted out twice and the welcome bonus still attached itself.

Is there a way to lower the deposit limit without waiting 24 hours?

Asked why a 3rd document was needed when the first 2 were accepted, and the answer was that requirements can change, which may well be true, but nothing in the cashier tells you what is outstanding or when it was asked for.

verified?? payout still held 👀

So the £20 minimum applies but my balance is £12.40?

Used the free spins on Eye of Horus because that was the only game they worked on, which was fine as games go, then found out spin winnings land in the bonus balance and not as cash. Nothing on the game screen says that.

the bonus progress bar on the app and the one on the desktop site show different numbers, £142 and £186 wagered, and neither matches the transaction list. asked which one is right and got told to clear my cache.

right so. withdrawal of £130, tuesday. wednesday an email saying documents needed. i send passport and a utility bill. thursday another email, identical wording, documents needed. i reply asking which one is missing. friday nothing. saturday i log in and the withdrawal has gone from the history altogether and the balance is back at £130. still no idea whether that was me, them or a glitch, and the chat queue said 40 minutes so i gave up on it

so i get an email saying 50 free spins waiting, log in, nothing under promotions. chat says its expired. the email arrived that same morning?? asked to see the expiry and got sent a link to the general terms page.

they want the bank statement again, payout untouched since the 2nd

Gates of Olympus froze twice in 10 spins. Reloaded, balance short.

asked for a supervisor about the frozen cashout and was told a callback would come within four hours. that was the 6th. the ticket still shows waiting on customer, which is not what happened.

The pattern is consistent enough to be worth writing out. Any deposit made while the game window is open fails with a generic error, then goes through if you close the game first. That is documented nowhere, and chat treats each report as a one off. Reference 60244 came back saying no known issue. The odd part is the cashier does log the failed attempt, because the failed ones show in the transaction list with a zero amount, so somebody could match them up if they wanted to.