The pattern is consistent enough to be worth writing out. Any deposit made while the game window is open fails with a generic error, then goes through if you close the game first. That is documented n... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Wrote this down because it repeats. Open the app, play, put the phone down for 20 minutes, come back and the balance shows the figure from before the last spin. Pull to refresh and it corrects itself.... See more
Third statement in 3 weeks for one cashout. Same account, same PDF, just a different person asking each time as though the previous two never landed anywhere.
so i get an email saying 50 free spins waiting, log in, nothing under promotions. chat says its expired. the email arrived that same morning?? asked to see the expiry and got sent a link to the genera... See more
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Cashback is sold as 10% back on losses
Cashback is sold as 10% back on losses. What actually arrives is bonus funds carrying their own 10x wagering, so its not cashback at all, its another bonus with another set of hoops bolted onto it.
Four attempts to load the cashier…
Four attempts to load the cashier before work this morning, 3 errors and one blank page. Chat says it is working normally. It is not working normally, and my deposit is still sitting in the pending column.
Didnt know there was a maximum bet…
Didnt know there was a maximum bet while a bonus is running. Put £8 on a spin, won £190, and the lot was removed because the cap is £5 and nothing on screen tells you that while you are playing.
Faster Payments on the cashier page
Faster Payments on the cashier page, five working days in practice.
First withdrawal I have ever made
First withdrawal I have ever made, did it on the bus home, and I picked the wrong method, apparently it has to go back the way it came in, which is written nowhere before you reach that screen.
9 days on verification and the same 3…
9 days on verification and the same 3 documents sent twice, the second lot from a hotel lobby scanner. meanwhile deposits go through in seconds and the promotional emails keep arriving, 4 of them since the cashout was blocked.
Demo mode disappeared on all 4 of my…
Demo mode disappeared on all 4 of my usual slots after the update, why?
asked to close the account on the 3rd
asked to close the account on the 3rd, got an email about a 30 day cool-off instead, replied saying close it, and the next reply, from Dan, asked me to confirm by chat. 3 weeks on and the account is still open.
Bonanza Megaways froze mid spin twice…
Bonanza Megaways froze mid spin twice on Saturday morning before we went out, balance came back 80p short each time, and the game history shows the round as completed with no win recorded.
Verification
Verification: passport, bank statement, utility bill. All accepted on the 5th. Cashout requested the 6th. Verification requested again the 7th. Same 3 files.
spins credited on a game the app can't…
spins credited on a game the app can't even find
nothing on the game page says it
nothing on the game page says it, so is sweet bonanza excluded from spins?
tapped withdraw on the train
tapped withdraw on the train, signal went, request never registered
Agent Hannah was clear and did chase…
Agent Hannah was clear and did chase the £65 cashout, which I will give her, but the answer came back from a second team who cannot see chat notes, so I explained the whole cashout again from scratch.
Every app update logs you out again and…
Every app update logs you out again and wipes the deposit limit screen.
Third statement in 3 weeks for one…
Third statement in 3 weeks for one cashout. Same account, same PDF, just a different person asking each time as though the previous two never landed anywhere.
biometric login broke after the update
biometric login broke after the update, cashier unreachable on the phone now.
Complaint form about the cashout has no…
Complaint form about the cashout has no reference number, so nothing can be chased.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
