NotaryLive Reviews 1,140

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, helpful, and professional, often highlighting their efficiency and thoroughness. The service itself is frequently described as excellent, convenient, and easy to use, saving people time and effort. Many appreciate the smooth user experience and the ease of navigating the website. However, some customers also noted occasional difficulties with the website, such as issues with ID acceptance or initial confusion with navigation. A few people mentioned having to wait for a notary or encountering technical challenges with the browser or audio.

What people talk about most

Staff

Consumers generally express high satisfaction with the staff. Reviewers frequently describe notaries as... See more

Service

Clients share positive opinions on service, frequently highlighting its speed, efficiency, and ease of use.... See more

User experience

Customers consistently note positive experiences with user experience, praising the service as fast,... See more

Website

Reviewers highlight positive aspects of the website, noting its ease of navigation and efficiency, which made... See more

Customer service

Customers generally report positive experiences with customer service. Many reviewers highlight the... See more

Based on these reviews

Rated 5 out of 5 stars

This service is great! Notaries are friendly and helpful. Flat fee of $25 for multiple documents. Much better than Proof/Notarize. I've had nothing but trouble with that other company, especially... See more

Company replied

Rated 5 out of 5 stars

I am in Florida and I needed a Death Certificate from California. I had difficulty getting the site to accept my Identification. However, once I went outside and used natural light to take a phot... See more

Company replied

Rated 5 out of 5 stars

I needed a notary signature to request some copies of legal records and got directed to this site. It was surprisingly great! Kaya Thompson was very kind and polite, and amazingly efficient. The instr... See more

Company replied

Rated 5 out of 5 stars

I’ve spent three days trying to figure out how to complete my notary. It took less than 15 minutes from the time I found NotaryLive’s website to completing the task. The steps were easily explained, I... See more

Company replied


Company details

  1. Software Company
  2. Notary Public

Written by the company

NotaryLive is a Remote Online Notary (RON) platform. Notarize documents from the comfort of your own home using a desktop or mobile device through our secure online portal.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Kaya Thompson was awesome

Kaya Thompson was awesome. The Web Site was a bit unfriendly. Remember when designing a Web page you must deal with not only the young, born with a computer in their hand but also those of use that need instruction.

I made it through the process, WooRah. Kaya made everything better when I finally got to her. Thank you

February 19, 2026
Unprompted review
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Reply from NotaryLive

Thank you for the "WooRah" and for highlighting Kaya’s awesome support! Your feedback is invaluable in helping us bridge that gap!

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Rated 5 out of 5 stars

Seamless and easy to follow!

The website is so easy to maneuver, and directions are clear and concise. The Notary was very pleasant to talk to and guided us through the process in 5 minutes. I will definitely use this service again.

February 18, 2026
Unprompted review
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Reply from NotaryLive

We’re thrilled to hear you had such a seamless experience! It’s great to know our website felt intuitive and that your Notary could guide you through so efficiently.

Rated 5 out of 5 stars

It was just after midnight EST!

It was just after midnight EST and I was still connected to a notary pretty quick. He was polite, efficient, provided clear instructions, and told me what to expect next.

February 14, 2026
Unprompted review
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Reply from NotaryLive

Midnight EST and still moving fast! Efficiency is what we aim for, day or night. Thanks for choosing us and for sharing your feedback!

Rated 1 out of 5 stars

This is likely the worst service I've…

This is likely the worst service I've used. I verified that my document could be notarized remotely as I'm out of state. A guy named Chris confirmed via support. I then proceeded to pay and verified my ID successfully. Once the notary came online, she said I couldn't do it remotely that it had to be in person. I sumbitted a ticket in which Chris argued with me and proceeded to be demeaning and unprofessional. From my personal experience I wouldn't reccomend this service.

February 9, 2026
Unprompted review
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Reply from NotaryLive

We sincerely apologize for the confusion regarding your transcript and any frustration caused by your experience. While our platform supports remote notarization, certain documents like school transcripts have specific legal requirements that our notary was seeking to uphold for your protection and document integrity. We regret that this nuance wasn't clearer from the start and that our follow up didn't meet your expectations for professional service. We appreciate your feedback!

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Rated 5 out of 5 stars

As i have never used an online notary…

As i have never used an online notary before. The two notaries i spoke with were very knowledgeable to my questions. Very professional and fast. Thanks so much!

February 9, 2026
Unprompted review
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Reply from NotaryLive

Welcome to the world of online notarization! Thanks for the great feedback and for choosing us for your first digital signing!

Rated 4 out of 5 stars

The notary was very pleasant and…

The notary was very pleasant and patient and really helpful and encouraging. The website can be frustrating to get through, but in the end it came through.

February 7, 2026
Unprompted review
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Reply from NotaryLive

Thank you for the feedback! We’re so glad our notary’s helpful service made the process easier for you. We’ve noted your comments about the website frustrations and are working on improvements as we speak. We appreciate your business and your patience!

Rated 5 out of 5 stars

Top tier

Insanely dope experience. Professional and easy.

February 6, 2026
Unprompted review
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Reply from NotaryLive

Short, sweet, and much appreciated! We're glad we could make the process easy for you. Thanks for the 5-star vibes!

Rated 5 out of 5 stars

A big thank you to Robert from Notary…

A big thank you to Robert from Notary Live who helped us with Notarising some documents today. He was polite, proficient and very helpful. I would recommend this service to others.

February 4, 2026
Unprompted review
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Reply from NotaryLive

We really appreciate the 5 star review! It’s great to know Robert was able to help you out today with such professionalism. Thank you for choosing NotaryLive!

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Rated 5 out of 5 stars

Fixed my issue quickly

Fast service. The notary made an error on my form; notarylive.com was quick to fix the issue with a reimbursement and a new session.

February 2, 2026
Unprompted review
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Reply from NotaryLive

We appreciate you sharing your experience!

Rated 5 out of 5 stars

My favorite seamless electronic notary…

My favorite seamless electronic notary service. Today I coincidentally connected with notary Robert Dominic Bregante who is physically local to me and we had a quick pleasant exchange about current extremely frigid weather. Efficient and friendly service!

January 31, 2026
Unprompted review
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Reply from NotaryLive

We are so happy to hear you had such a great experience! It’s those friendly, local connections that make the process feel a bit more human, even in the digital world. Stay warm out there, and thank you for choosing us for your notarization!

Rated 5 out of 5 stars

I absolutely would recommend using this…

I absolutely would recommend using this website for an online notary. It was so easy and the customer service was incredible.

January 29, 2026
Unprompted review
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Reply from NotaryLive

We’re doing a little victory lap around the office right now! we’ll be sure to tell the customer service crew they’re legends.

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Rated 5 out of 5 stars

was able to get the application and…

was able to get the application and firms done correctly and in decent time.
the security on the online form processing was very good, as it had multiple steps and options for security verification. I was very comfortable & pleased with the security.

January 21, 2026
Unprompted review
NotaryLive logo

Reply from NotaryLive

We appreciate the 5-star review! It’s great to hear that our security protocols hit the mark. Thanks for trusting us with your application

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