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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the software for its ease of use, intuitive interface, and high-quality output, especially regarding audio conversion. Many highlight the product's reliability and stability, noting its effectiveness for managing and organizing music collections across various streaming platforms. The efficiency of the downloading and conversion processes is frequently mentioned, making it a valuable tool for both casual users and music enthusiasts, including DJs. However, some customers experienced occasional issues like slower performance after updates or difficulties with specific song downloads. While customer service is often commended for being responsive and helpful, a few users noted that response times could sometimes be slow, particularly with billing inquiries. A small number of people also reported a noticeable drop in audio quality from the original source, which led them to discontinue their subscription.

What people talk about most

User experience

Consumers find the user experience to be positive, highlighting its ease of use and intuitive interface. Many... See more

Product

People report positive experiences with product. Many customers praise the product as a reliable and... See more

Quality

Clients share positive opinions on quality. Customers consistently praise the excellent audio quality of... See more

Application

Customers had positive experiences with the app. Many reviewers praise its ease of use, reliability, and... See more

Customer service

Users describe positive interactions with customer service, highlighting their responsiveness, helpfulness,... See more

Based on these reviews

Rated 4 out of 5 stars

App is simple and easy to use. They cover essentially all the main music streaming services if you download the All-In-One app You can download and store songs in all audio formats from MP3 to AAC t... See more

Rated 4 out of 5 stars

I purchased a lifetime subscription to Noteburner in October of 2024. Thus far, it has met all of my expectations. I bought it to primarily to expand my music collection. As a bonafide mus... See more

Company replied

Rated 5 out of 5 stars

I think what makes this software stand out is that it focuses on doing a few things really well instead of trying to be overly complex. Converting music is quick, the quality stays high, and organizin... See more

Company replied


Company details

  1. Software Company
  2. Computer Accessories Store

Written by the company

NoteBurner, founded in 2006, provides user-friendly software for converting, downloading, and editing music and video. Their products include tools for Apple Music, Spotify, YouTube Music, Netflix, Amazon Video, and so on. Their products aim to simplify music & video management across platforms.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

369 reviews

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Replied to 100% of negative reviews

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Rated 1 out of 5 stars

DO NOT PAY FOR, THEY DO NOT WORK OR HONOR THEIR COMMITMENTS

I am writing to request a refund for my recent purchase of the Noteburner Spotify Downloader. Despite your website's guarantee of customer satisfaction and the option for returns within five days of purchase, I am disappointed with the product's inability to download my desired playlists.

I have attempted to download multiple playlists from my Spotify account using Noteburner, but the software repeatedly failed to download the full playlists. This has caused me great inconvenience as I purchased the software specifically for this purpose. I have also tried troubleshooting by reinstalling the software and ensuring my internet connection is stable, but the issue persists.

I understand that Noteburner's website claims that your software can download Spotify playlists, but unfortunately, it did not work as expected for me. As a paying customer, I expected to receive a product that fulfilled its advertised capabilities, and I am disappointed that this was not the case.

So, I'd like to request a full refund of my purchase. I am willing to give you any additional information or troubleshooting steps that may help resolve this issue. Still, I would like to be satisfied with the product and request a refund.

March 29, 2023
Unprompted review
NoteBurner logo

Reply from NoteBurner

Hi River Eubanks-Segal,

We do have a money-back guarantee for all our products and will refund you if we can't help you out.

For your issue of "failed to download the full playlists", could you please tell us what's the error code on NoteBurner? Please provide us with more details so that we can work you through this ASAP.

Look forward to your reply.

Rated 5 out of 5 stars

Great piece of software ..... Free your music

I first came across this product when i wanted to take music with with me in an older car which used a USB, sadly with spotify you cant use that in that capacity. I was searching for a program that would help me save the music so i could put it in the car. after trying various software and many viruses later i stumbled across Noteburner. This was a game changer.

once i installed and linked everything up it was a breeze to use. now im an avid user, as with spotify they grey out a lot of songs, which i want to listen to, and we pay for that, so this software helps get around that.

even when i faced issues with the latest update, i had contacted support which is slow at times but the reason for that is im in the UK, apart from that very speedy and helpful.

i would highly recommend this software if you have old players that you want to take your music with you, but also if your an avid music fan then this really is the way to go to build a collection.

would highly recommend and going to get the lifetime plan. Keep up the good work

March 18, 2023
Unprompted review
Rated 5 out of 5 stars

Best App to download music

I have been using this app for a long time and just have good things to say about it, very good quality and fast downloads for music from Spotify for example.
My best tool for this.
You won't regret.
Thanks!

March 17, 2023
Unprompted review
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Rated 5 out of 5 stars

A neat piece of software with a great support team

I have been using Noteburner for almost 4 years - it's a great piece of software to build your own music library.
The various options for output music formats is really good, I usually covert with at 320 kbps and 44.1 kHz. Recently, during a version upgrade the product failed to register due to an updated backend software, I had to exchange a few mails with the support team (JOJO) but it was sorted fairly smoothly.

February 19, 2023
Unprompted review
Rated 5 out of 5 stars

Grateful user since 2016

Soy usuario de Noteburner desde el 2016 (Lima - Perú), me sentí seguro desde el momento de la compra, he recibido soporte las veces que las he solicitado, y hoy 7 años después sigo recibiendo soporte. Estoy realmente muy agradecido, personalmente si recomiendo Noteburner. Que tengan un buen día.

I have been a Noteburner user since 2016 (Lima - Peru), I felt safe from the moment of purchase, I have received support as many times as I have requested, and today, 7 years later, I continue to receive support. I am really very grateful, personally if I recommend Noteburner. Have a nice day.

February 6, 2023
Unprompted review
Rated 5 out of 5 stars

Good Spotify Converter

I am so happy that I came across this…

I am so happy that I came across this software! The sound quality I am able to get from music tracks I download sound phenomenal! The software does exactly what I intended it to do when I purchased it.

Super excited to have a service that I can use to get my music in a downloadable format to take with me everywhere I go - even where there is no wifi or cellular signal.

On top of the high expectations that I expected from this software, their customer service is amazing!

Thank you again NoteBurner for being awesome!

January 7, 2023
Unprompted review
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Rated 5 out of 5 stars

Does what it says it will do

We downloaded the noteburner app to get spotify music we downloaded to be compatible with a micro SD chip to use in headphones that we bought for our kids. We were struggling to find a way to get music that we downloaded from spotify onto a micro SD card and we came across notebuner. This has been a very helpful tool to use to get the music we wanted onto any device really. We mostly use a micro SD card, but you can put it on any storage device. It is a very easy tool to use and does what it says it will. We are now using Noteburner to get audio books from Audible onto an MP3 player - expecting that to work perfectly as well.

December 28, 2022
Unprompted review
Rated 5 out of 5 stars

Will continue using NoteBurner!

I first downloaded NoteBurner, Apple Music Converter for Mac with a little bit of hesitation and skepticism, but at $14.95 a month, it was worth the potential risk for me. Upon downloading I found it easy to use and pretty straight forward. The only issues I noticed with NoteBurner was when a track was a couple seconds long… usually an intro track, in which it would not successfully convert. That being said, when it comes down to it, it’s not that big of a deal. The positive experience I had with NoteBurner far outweighs a couple intro tracks. Additionally, any communication with NoteBurner support was promptly replied to, so customer service is an added bonus.

If you have any doubts as to the functionality of NoteBurner, try it out. It’ll be worth your time, I was very impressed.

October 10, 2022
Unprompted review
Rated 5 out of 5 stars

Great service, product works better than advertised

I was clueless as to how the product worked and needed a lot of hand holding throughout. I sent 4 or 5 emails with what probably were stupid questions as they related to the product to record and download my music library to my Windows PC. I also bought the 5,000 song adder and thought I accidentally deleted it after activation.

Yes, not smart on my end :)

Their team walked me through everything and immediately responded within 24 hours to each email.

I also found the product to work very well and records more quickly than expected. I have about 14,000 songs and after a day or so, I am through almost 5,000 songs.

So, for me, great service and the product is doing exactly as advertised. I will post another review upon completion but so far, so very good.

My experience was over 3 or 4 days as I kept emailing additional questions as I worked my way through.

November 16, 2022
Unprompted review
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Rated 1 out of 5 stars

Paid $68 for a year and it doesn't work

Paid $68 for a year. Spent hours downloading music I need for a big production but all of the songs are limited to 3 minutes. Which means their buggy software thinks I'm in trial mode. That's a lot of money for an app that doesn't work and wastes your time.

November 15, 2022
Unprompted review
NoteBurner logo

Reply from NoteBurner

Hi Bobbi Cooper,

Sorry for any inconvenience caused.

The trial version limits to convert the first 3 mins of each song. Looks like you didn't unlock NoteBurner to enjoy the full version of NoteBurner.

Could you please send us your email to support@noteburner.com so that we can help you out ASAP?

Rated 4 out of 5 stars

version 2.2.4 - let's you rip HIDDEN albums!

Note Burner "version 2.2.4" is the one I stick with -- WHY? Because 2.2.4 let's you rip "hidden" (greyed out / de-listed) albums. Let's say, for some reason, DIR EN GREY's album "Uroboros" got removed from Spotify. The album becomes de-listed, which means you can't play it on the Android App. ~ BUT, it still exists on the SERVER. Using Note Burner 2.2.4, you can STILL rip "de-listed" albums. Later updated versions GOT RID OF THIS FEATURE. Yes, there is occasional issues of some audio files having wierd little pops, but you can edit those out using the Auto Heal in Adobe Audition. I would much prefer that Note Burner brought back the feature to rip HIDDEN albums.

November 15, 2022
Unprompted review
NoteBurner logo

Reply from NoteBurner

Hi Kitsunegi,

You may be using the "Intelligent Download" or "YouTube Download" mode on NoteBurner. If so, NoteBurner may match Spotify songs from YouTube, then download songs from YouTube.

So that's possibly the reason why "there is occasional issues of some audio files having wierd little pops".

For further support, please contact support@noteburner.com

Rated 1 out of 5 stars

Worked well until this.

Worked well until this.

Notice under Spotify Terms and Conditions of Use

Hi,

By creating and using your Spotify account, you have entered into a binding agreement with Spotify and acknowledged that you have read, understood, accepted and agreed to be bound by the Spotify Terms and Conditions of Use (the “Terms”).

It has come to Spotify’s attention that your account has engaged in unauthorized use of the Spotify service in violation of the Terms, including possibly making unauthorized copies playable outside the Spotify app. Spotify has therefore suspended your access to the Service.

If you believe this was in error, and/or would like to regain access to your account, please reach out to Customer Service and simply respond confirming you will not engage in the creation of unauthorized copies from our service going forward and we will grant access back to your account shortly.

Spotify reserves all rights under the Terms, the Agreements and applicable law.

Kind regards,

Spotify

November 14, 2022
Unprompted review
NoteBurner logo

Reply from NoteBurner

Hi Reinaldo Berrios,

We are sorry that you have had problems with your Spotify account while using NoteBurner.

Please email to support@noteburner.com so that we can help you out ASAP.

Rated 2 out of 5 stars

NoteBurner M4V Converter not what it used to be

Used NoteBurner M4V converter for a number of years and it worked well with a few issues along the way but the support staff were great and fixed any problems. Lately however, the software has lagged behind iTunes updates and no longer works even when using iTunes v12.9. Support staff are no longer interested in resolving issues and just respond with it is beyond their technology.

Update on response from NoteBurner....
I do not want a free subscription, just a little more interest in supporting NoteBurner M4V Converter. It was a great product, with good support and it still does function with workarounds. However the current dismissive responses from Support staff are not helping customers with their queries.

November 8, 2022
Unprompted review
NoteBurner logo

Reply from NoteBurner

Dear customer, we are sorry about the inconvenience and the development team is still working on it. However, we can offer a free product license of NoteBurner for you if you want. You may contact our support team if you are interested.

Update on the new response
Thanks for your support to NoteBurner, we will try our best to fix the problem. Thank you for understanding.

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Rated 5 out of 5 stars

NoteBurner is an awesome product!

NoteBurner is an awesome product! I've been using it since 2018 and any time I've had an issue, they have responded promptly and fixed the issue. It's a great app and I would highly recommend it to anyone with music file conversion needs!

October 30, 2022
Unprompted review
Rated 1 out of 5 stars

Buggy free version that only records…

Buggy free version that only records the first 3 minutes of a song. The paid version is an expensive subscription. All Amazon music converters seem to have the same cost and business model, I think they're all using the same suspect software.

October 31, 2022
Unprompted review
NoteBurner logo

Reply from NoteBurner

Hi bsw,

Sorry to see that you had got a bad experience on the free version of NoteBurner.

The free trial version of NoteBurner music converters convert three minutes of each audio file only. If you want to unlock the time limitation, please subscribe to us.

If you want to win a free license, please visit https://www.noteburner.com/write-a-review-get-free-license.html

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