NOTINO UK Reviews 

9,672
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Considering 1,620 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the online platform offers very competitive prices across a massive selection of beauty products and fragrances. People also appreciate the straightforward ordering process, noting that purchases are usually well packaged and arrive on time. Some reviewers were not happy with customer service, expressing frustration over unhelpful responses and severe difficulties reaching support when problems arose. Consumers additionally experienced troubling issues with damaged goods upon arrival, missing items inside parcels, and delayed shipping times affecting overall satisfaction. Several customers also pointed out concerns regarding suspicious product quality and difficulties trying to cancel orders.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality, reflecting highly divided opinions.... See more

Delivery service

Consumers find delivery_service to be ambiguous. While many reviewers report exceptionally fast,... See more

Order

Clients share ambiguous opinions on order, as experiences vary significantly between shoppers. Many reviewers... See more

Price

Customers had positive experiences with price, consistently highlighting great deals and very competitive... See more

Customer service

Users describe profound disappointment and frustration regarding customer service. Consumers frequently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just purchased a beautiful gift box containing Oscar de la Renta 100ml and 30ml eau de toilette, also a 100ml tube of body lotion. The fragrance was original which was lovely, as I had previously purc... See more

Rated 5 out of 5 stars

This is the only site that sells my favourite sun tan lotion much cheaper than in Spain, and it is Spanish, plus I’ve discovered a wonderful range of sun face protection that is really good. I also li... See more

Rated 5 out of 5 stars

I am really disappointed with my parfume, the smell doesn’t last longer than 5 minutes, when you apply it barely smells at all, after 5-10 minutes you can’t even tell you sprayed any parfume on you, n... See more

Rated 5 out of 5 stars

As an expat, is great to have the possibility to buy things from my old country. I'm forever grateful for this. Appreciate that the goods have long sell by date, not like any other shops I've tried.


Company details

  1. Cosmetics Store

Information provided by various external sources

Find the best deals on cheap perfume and aftershave and beauty products at the Notino.co.uk perfume shop. Designer fragrances with great discounts and express delivery. SHOP NOW!


Contact info

3.6

Average

TrustScore 3.5 out of 5

10K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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3.6

All reviews

(9,672)

1,576 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

My second order from Notino.

My second order from Notino.
The process was simple and easy to complete. Find your fragrance, place the order and the goods arrive in good time.
Very good prices on fragrances you love.
I will be buying from them again in the future.

July 3, 2026
Unprompted review
Rated 5 out of 5 stars

It's so easy to shop with Notino

It's so easy to shop with Notino, with their fabulous prices and lovely discounts on top . Plus the secret surprise you unlock at checkout, you can have beauty on a budget!

July 25, 2026
Unprompted review
Rated 5 out of 5 stars

Trustworthy Website ⭐️⭐️⭐️⭐️⭐️

Excellent Trustworthy Website, order was delivered timely since i ordered aftershave thrice.
3rd time i didn’t like the smell of the that aftershave CDNIM so i just simply selected returned the opened box 🗃️.
Even though i paid for return postage still it’s worth it.
My amount refunded within 5 days.
5 star ⭐ ⭐️⭐️⭐️⭐️

July 25, 2026
Unprompted review
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Rated 5 out of 5 stars

I am really disappointed with my perfume

I am really disappointed with my parfume, the smell doesn’t last longer than 5 minutes, when you apply it barely smells at all, after 5-10 minutes you can’t even tell you sprayed any parfume on you, no one can notice as well. It feels like I threw 80£ in the water. I contacted to the customer service and no reply so far

July 3, 2026
Unprompted review
Rated 1 out of 5 stars

Terrible experience.

Terrible experience.

Placed an order - never arrived although Evri said it had been delivered. Immediately took it up with Notino customer services and I got an automated message that they are too busy to respond immediately. A month later and they still haven't responded to me despite multiple chases.

They have taken my money, not delivered anything and are now ghosting me. Terrible experience, will never use again.

June 29, 2026
Unprompted review
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Rated 1 out of 5 stars

I bought a perfume

I bought a perfume, after 2 days I receive a notification from Notino and from the delivery company that my order has been sent ..... after 3 weeks I wrote to them what is happening with my order , they replied that my order was lost and if I want they will send me another one or give me my money back ... I chosed to send me another one, their answer was that they no longer have it in stock !!! Wtf !!!
What a shame of company!!! They don't even offer a small attention to the customers affected by their lack of seriousness!!

June 30, 2026
Unprompted review
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