NOTINO UK Reviews 

Great product, delivered in good time. I'll definitely be buying from here again.

Good price, quick delivery.

Great prices, well packaged & kept up to date on my order & delivery. Highly recommended

The company is excellent prices very good.
The ordering process straight forward and
delivery excellent. The products purchased
I would recommend.

Managed to find a perfume here that was sold out everywhere else, and it was actually cheaper too. Package arrived in perfect condition and they even threw in a little free sample. Site is really easy to search and delivery was spot on time. Very happy with it.

Saw a Yankee Candle jar, scent of lakefront lodge. This is a perfect gift for my daughters. I am having a family party for a special birthday in October, and we are staying at a lakeside lodge. Will give the girls something to remember the weekend. Not expensive and arrived within stated time. No complaints about the candle, or the service.

AVOID!! THEY SELL FAKES!! I GOT A FAKE GUERLAIN

Easy ordering, excellent value and speedy delivery

I got fake product - Jean Paul le male

I had a lovely shopping experience.
Nice to have a so many items to choose from
Great quality!
Great delivery ..

Ordered parcel and never recived, first been returned back, after two weeks of emailing the parcel has been send again.
Evri did not delivered.
Requested money back and waited weeks for that.
I dont think i will use again this service.
Not worth it 6weeks of emails and time waste!

Easy to navigate app, huge selection to choose from and being able to buy samples first is ideal,

brilliant service. great price and quick delivery 👏👏

The best place when you can’t find your fav item. Amazing price.

As new customer I was sceptical, but the transaction was easy good prices great and quality products most of all quick delivery. All in in a great experience! Definitely will buy again.

delivery was really quick and all my products were perfect,great price great service.

Placed order 21st June, £2.99 delivery, items were a birthday gift. 23rd email saying order on its way. 25th email saying order is delayed, no indication when it would arrive. 25th i rang explained it was needed by 27th told it would arrive on 26th. No email on 26th to say parcel out for delivery so rang again. Apparently they can see more delivery info than customers and it would arrive that day. Afraid to leave the house in case i missed delivery. Parcel arrived. Box rather battered and looked resealed. On opening box 2 out of 3 items were missing.
Immediately rang Notino from here on things got worse. I had to photograph the 1 item i received along with the box from different angles and the delivery label. I am capable of writing an email but not attaching images, i attempted on laptop and phone, it took a considerable amount of time but i managed to send sufficient info.
Obviously now i don't have a birthday present for the recipient.
I assumed Notino would act on my email immediately but by Monday 29th i hadn't heard a word from them.
Yet another call to them on 29th. I was offered a refund for the missing items but not the postage. I explained i wouldn't have paid £2.99 postage to receive part of an order and they should be compensating me for the dreadful service. I was told they were compensating me because they offered to refund the missing items. I tried to explain that compensation and refund were two different things but i was fighting a losing battle. Eventually i gave up and accepted their new offer of replacing the missing items and issuing a £6 voucher to use online. Bear in mind each order costs £2.99 delivery.
The level of customer care was abysmal from all aspects. If you don't want stress or hassle i would certainly think twice before ordering from this company.

Brilliant service again. Great deal and great delivery time.

Stay Away from Notino

Absolutely shocking customer service.

I ordered a Cocosolis spray and a Discovery Box, but when my parcel arrived, it contained completely different items from what I had paid for. This is an unacceptable mistake for a company of this size.

To make matters even worse, I paid an extra £0.50 for priority complaint handling, yet it has made absolutely no difference . Since the 13th, I have been trying to contact customer service, and I have been completely ignored. No replies, no updates, no explanation, and no attempt to resolve the issue.

Notino has taken my money, failed to deliver what I ordered, and then left me without any customer support. At this point, it feels like they simply don’t care once they have your payment.

This is by far one of the worst online shopping experiences I have ever had. If you value your money and expect even basic customer service when something goes wrong, I strongly recommend shopping somewhere else.