Notino Reviews 

Thieves and liars! They stole my money for the so-called "delivery" service.

Alt var godt! Indtil det ikke var.
Meget elendig kundeservice! Søde og tale med, men kommer ingen vejene med dem.
Got a broken perfume that leaked and I took pictures and reported it. Waited almost a week for nothing, they won't do anything about it! Unless you go above and beyond. I will buy the perfume a different place. I will no longer be a costumer.. it's a shame..

I received the order and discovered that the composition of the toothpaste does not match the information stated on notino.dk. The website lists Olaflur as an ingredient, whereas the toothpaste I received contains sodium fluoride instead, which is a less effective ingredient.
Customer services work was awful. They wrote, that notino does not take responsibility for the information about products on their own webpage. I still can return it, but shipping costs are not their responsibility.
One month the after my conversation with the customer service the ingredients of the toothpaste on notino.dk are still mentioned wrong.
I've never met such an awful service and will definitely recommend to avoid notino.

My order delivered with 3 products and all of them was opened and not sealed products. When I asked to return these items obviously is fake and not original, the label they sent me was not working without sender cost which is 172kr. I am pregnant and I will not risk any of us life due to this fake serums and creams. Notino is obliged to take this order’s return on their cost. Immediate action required.

They send another product than advertised in a completely different language. I have no way of knowing if I even received the correct product. I asked by email to have the product replaced for the product advertised, and they would not do that. They only “offered” me to return the product - but without refunding the shipping cost. Even though they literally send me something different than advertised. Apparently they don’t even have the product they advertise. Absolutely horrible customer service. I will never buy from them again.

I enjoy shopping with you. But I haven't received any discounts yet. But I recommend it to everyone.

I bought an epilator from Notino and was not happy with the quality of the product, so I wished to return it. The return has to be at the cost of the consumer, and that is fine, but the product had to be sent to Sweden, and so the price ended up being 211 danish kr to send the package. The price of the product was 250 kr, so it didn’t make sense to send the package back.
I am displeased with the fact that their website and overall communication is in danish, but then they don’t have a warehouse or a better system for handling packages in Denmark.

Always fast delivery, a good range of products, and nice discounts. Add free shipping too, and this store would be the best for me.

Many thanks, you are easy to made a order. Also deliver in good time

I ordered a shower oil and it arrived damaged (box damaged, oil pump damaged, unusable). I filed a complaint through their complaints for, I sent them the photo, and they offered in exchange a voucher with less value than the shower oil. I asked for a full refund, and they asked me to SEND BACK the damaged oil BY POST, wrapped, and sent to a specific address AT THE DOOR.
I'm so frustrated by how this is being handled. AM I being taken for a fool?

I love Notino, I am a returning customer. Wide range of products. However I would like to point out that compared to other cosmetic sites, Notino never offers free shipping ( even if I place a high value order) and I also miss some kind of loyalty program for long time returning customers. Just a friendly idea.

It must be a joke that i purchase products worth of 800kr and I do not get free shipping. This is ridiculous.

I’m buying with Notino for so many years, and i’m very happy with them. Always fast delivered, the products in good condition and high quality.

Very bad experience with this site…
Very bad experience with this website. No customer service, product arrived defective, not fully refunded, and only a very long time after receipt.

Was not sure after seeing what some people had said but I can say that I placed my order it arrived within four days well packaged ,am very happy with it 100% genuine as this is a fragrance that I have been wearing for a long time now it was at a good price so i was very happy with the business that i have done and would use them again

everything perfect, a little bit delayed delivery

Be aware that if using Evri delivery to locker you get less than 72 hrs to collect your item ,

They sell all their products at a low price because they are fake. They are not original products. I have bought several times, different types of products, Prada lotions, La Roche-Posay skincare, Aromatica items, and all of them have been fake. I don't recommend them.

Very nice shopping experience. Pretty fast delivery