Notionnovel Reviews 

Ordered a "Dreamy Knit" Boatneck Dolman Top and the picture was a sweater, received a tshirt. They will not refund my money or send me what I purchased.

I ordered a Shaun the Sheep toilet roll holder for $36 USD and realised it was overpriced. I tried to cancel it an hour later and they said I couldn’t and to wait for the product to arrive and see if I liked it. It took 2 months to arrive and it is made of thin cheap plastic with a large body and head and small legs! It looked like something from the $2 shop and the tiny legs won’t hold up the body or a toilet roll! I spent 3 weeks arguing with them because they expect me to pay shipping costs to send it back to China for a refund or offered me $2 USD compensation! I declined this and lodged a dispute, then a claim with PayPal. That has ended up with NOTIONNOVEL requesting I return the product and have to provide a tracking number to get a full refund once they’ve received it! I AGAIN added a note to say I’m not willing to pay the postage to China , which will cost nearly as much as the product and will decrease the refund I am willing to accept to 75%. I thought PayPal were supposed to review the case, not let the seller offer a crappy deal and then expect me to pay to return the product!!! I am so angry about this!!!!!!!!!

I ordered two of the solitaire and according to their tracking data they were delivered to my mailbox but I never received them. Contacted novelnotion but got nowhere. I even visited my post office and they are saying their tracking number is missing three numerals and they have no info on my package.

HORRIBLE COMPANY!!!
Ordered one product which was good quality so decided to order 4 more units.
Paid $60 and they arrived without working. I was offered $8 compensation. I said I didn't want $8 compensation, but a product that worked. I was told I needed to contact their manufacturer in china for that and ship my defect product to them or they could increase the compensation to $12. I told them to f off and I was then offered a $16 compensation. What an absolute joke

Disgusting. Fake delivery information, showing a none existing tracking number, until I filed q dispute with PayPal. All of a sudden they provided a tracking number showing the items journey to delivery, only it wasn't delivered. But, PayPal voted in their favour.

It took over a month for the item to be delivered... except it was never delivered. Received an email that it was delivered. Went to check. No package. Same experience as others -- they stall and say to check with your post office, check with your neighbors, check your security footage. Not that it matters, because... again it was never delivered. Clearly they need my $40 more than I do. Pathetic. Lesson learned social media shops are breeding grounds for scam artists. Shop local friends.

DON'T WASTE YOUR MONEY ON THIS WEBSITE! I have been waiting 6weeks for my order after I paid $10 for VIP shipping. They have sent me tracking the whole time. 2 weeks ago I got an update saying delivered. It wasn't. The only response I get from them is go check with the post office, check with the carrier, check around your house and ask you neighbors. The same generic reply message. Now...it's very clear that they do not speak English which is ok but in no way do they read the emails I reply to them. I've checked with USPS, UPS and FEDEX. They all tell me that not one of there tracking numbers. I clicked on the tracking number from the email and it says this site only gives you the tracking info and is not the actual carrier. So looks like they are either a scam or they have my money and don't care to do more for me. DO NOT ORDER FROM THIS COMPANY!!

Do not order from this company. I am still waiting for 2 games I ordered on 12/3/24 and now being told the items couldn’t be delivered to my address, OR RETURNED TO THE COMPANY, so I’d need to repurchase the items because NN lost out too. The whole tracking info is apparently a scam. Do not buy anything from Notionnovel!

Ordered a novelty item destined for a Christmas stocking filler on November 16th . Item did not arrive until December 30th. The item was a small, plastic and very tacky. I assumed for the price it would be better made, of stronger material. It was not worth the $27 cost, with additional charges for vat and postage the total was $41.77.
Buying online is always risky, so I will be more cautious in future, read the reviews and I will certainly never buy anything from this site again

Total scam. Sent me two fake tracking numbers. Trying to fight me on PayPal.

DO NOT order anything from them.

Ordered gifts for Christmas in early November. Still waiting. Do not waste your time or money attempting to do any kind of business with this company

Update: they will stall you by sending generic tracking information, saying your order is in transit. It’s completely fraudulent.

Bought 2 items 45 days ago still not arrived, shipping status hasn’t changed in 2 weeks when the last update said it was only 6-7 hours from my address.

I ordered multiple units of a game that I wanted to give as a stocking stuffer type gift for this Christmas season. The order took way over a month to arrive. When I opened the package, every single unit had been damaged in transit. The game storage tins were dented to the point that some of the lids won't even stay closed. It would be embarrassing to give them as gifts, as they are damaged goods.
When I contacted customer service with my complaint, they said it had been too long, since the original order, and offered me an $11 discount on an order that was closer to $100. I wish there was an option to post a photo of what I received with this review. Unacceptable.

I ordered 2 sweaters. took a month to come in, when the sweaters finally came in it were 2 completely different sweaters. the colour was different and the whole pattern was different. I contacted them and sent pictures along with it as proof of what i ordered and also of what i got. they said 'the warehouse says we sent the right thing' and then they tried to compensate me with 6USD (i paid 50USD). Plus; the sweaters that they did sent were of bad quality.

I ordered five games. One was damaged. Another was missing four dice.

I ordered two of your games, one was perfect. I gave it to a friend she loves it. My game pieces were smeared, had pieces that were backwards, like an F. And some pieces were in small case letters like an L and backwards. One was b and the other a backward and small l. I can’t enjoy it this way and would like to send it back and replace it with another one. Would you please send me your address. Thank you

Claudia Lake. 360 500 6166