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NousReviews 

756
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TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 638 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its seamlessness and efficiency, making the process of finding better deals and switching providers incredibly easy. Many people highlight the significant savings achieved on utilities, mobile, and broadband, often without any effort on their part. The customer service is frequently described as excellent, with swift communication and helpful updates throughout the entire process. Reviewers appreciate the user-friendly experience, noting that the company handles most of the work, allowing them to save money effortlessly. However, some people experienced issues with the transfer process, leading to higher tariff rates due to difficulties encountered.

What people talk about most

Service

Customers had positive experiences with service, often describing it as excellent, swift, and efficient,... See more

Value for money

Reviewers highlight positive aspects of value for money, with many customers reporting significant savings on... See more

Price

Users describe positive interactions with price, with many reporting significant savings on various services... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the ease and simplicity... See more

Customer service

Reviewers mention positive feedback about customer service, consistently highlighting its excellence and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was absolutely gobsmacked at how seamless, yet informative the process was. All my major outgoings reviewed and savings instantly identified. Currently saving approx £100 per month on utilities alon... See more

Rated 5 out of 5 stars

Honestly....recommend! An almost eerily efficient service that just does what it says. In a world where we are all used to bad service this was a revelation. I saved £244 effortlessly. Nous is now che... See more

Rated 5 out of 5 stars

So so impressed with Nous. I’ve changed my energy tariff, broadband and two mobiles. On track to save £1500 and we had thought we were on good tariffs before! Nous manage all the changes and are s... See more

Rated 5 out of 5 stars

Everything was sorted for me, great to have the option to have a part or leave it completely to the team. Was all done super fast and was very happy with how I was updated throughout the whole proce... See more

Company details

Written by the company

We're helping households get smart and stay vigilant to the cost-of-living crisis.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

756 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(756)

667 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

User experience

User experience

June 8, 2026
Unprompted review
Nous logo

Reply from Nous

Hi Gemma,

I'm sorry to hear that you haven't had a good experience.

If there’s anything we can do to help or any further feedback you'd like to give, you’re very welcome to contact support@nous.co or send us a message via Whatsapp

Rated 5 out of 5 stars

So easy

So easy. I’ve barely had to think about it - I love that we get cash back too

June 12, 2026
Unprompted review
Rated 5 out of 5 stars

I came across this on an Instagram ad

I came across this on an Instagram ad. I swiped up and read all the testimonials. I did my first switch for gas and electricity and it was easier than any switch I’ve done before…I literally did nothing, it was all taken care of and all I had to do was give the go ahead. I’m on to my next switch which will be my broadband service so hopefully more savings to come. If you’re in doubt about this….dont be

June 12, 2026
Unprompted review
Rated 5 out of 5 stars

Couldn’t recommend this company more…

Couldn’t recommend this company more (and I have done to all my friends)… they make everything so easy. With just one message to Nous via WhatsApp, they had my broadband switched over in no time and did all the organising for me, saving me almost £30 on my broadband. They have done the same with my gas/electric. Super helpful and excellent customer service. Thanks for making things a little easier!

June 1, 2026
Unprompted review
Rated 3 out of 5 stars

First saving they made for Gas/Electric…

First saving they made for Gas/Electric resulted in me paying @£30 more a month but over the year cheaper!! So a little disappointed after everyone’s positive feedback.

June 1, 2026
Unprompted review
Nous logo

Reply from Nous

Hi Kate,

I'm sorry to hear that your first switch didn't meet your expectations.

It sounds like the estimate of your energy usage that the savings proposal and tariff switch was based on might have been higher than your actual usage - but if you can get in touch via Whatsapp or by emailing support@nous.co we'll be able to look into this further for you.

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