Always excellent customer service - the girls are very kind and knowledgeable on the phone, and care with packaging. The products are fab too, as is the pricing! Knocked a star off because of posta... See more
Company replied
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Small group with a very knowledgeable, patient, skilled and professional teacher, she was absolutely lovely, of which she made it so enjoyable. It was very intense, alot to learn but KB was very... See more
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I personally believe the staff on the phones are very polite and helpful. Website is great and when paying it's no problem although twice when I have tried using Klarna through the website it's glitc... See more
Company replied
The online classes were easy to navigate and week structured so I felt I learnt a lot whilst being interactive. The products are excellent and the discount/ offers in kits with training are a great va... See more
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Company details
Written by the company
Nouveau Beauty is THE house of professional beauty. Exclusively for beauty professionals and beauty students, from the creators of HD Brows, Nouveau Lashes and K.B Pro.
Contact info
United Kingdom
- 01977 655090
- info@nouveaubeauty.com
- nouveaubeauty.com
4.5
Excellent
238 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Top quality products and great service…
Top quality products and great service from staff on phone xxx
April 24, 2026
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I came in for an LVL treatment and it…
I came in for an LVL treatment and it was done my Imogen, she was amazing! Such good service and my treatment results were so good! Thank you so much x
January 31, 2026
Unprompted review
The customer service is consistently…
The customer service is consistently excellent.
January 22, 2026
Unprompted review
Really
The reason for two star - As a new customer I only got 2p discounted I’m sure I used your discount code for being a first order. I don’t think I’ll come back. Using the website o.k - finding the items that I need and placing the order I had no problems - items arrived in good packaging & good condition.
😮 2p discount 🤔 !!!!!!
June 20, 2025
Unprompted review
Prompt service quick delivery
June 6, 2025
Reply from Nouveau Beauty
Thank you for your lovely review, Donna! We're glad to hear you were happy with our prompt service and quick delivery. We really appreciate your support. Team Nouveau Beauty.
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Reply from Nouveau Beauty
Thank you so much for your feedback, Debora! We're pleased to hear that you're happy with our products and service. Your support means a lot to us, and we look forward to continuing to provide you with fantastic experiences. Team Nouveau Beauty
Reply from Nouveau Beauty
Thank you for your lovely review, Ann! We're so pleased to hear that everything was great. Your feedback means a lot. Team Nouveau Beauty
Reply from Nouveau Beauty
Thank you for your lovely review, Ellie! We're so pleased to hear you're happy with the LVL package and that the product range is working well for you. Team Nouveau Beauty
Great service
Great service. Products arrived on time. They were well packed and no damage to box or products.
May 12, 2025
Reply from Nouveau Beauty
Thank you for your kind review, Sharon! We're so glad to hear your order arrived on time and in perfect condition. Providing great service and care with every delivery is really important to us, so it's lovely to hear your feedback. Team Nouveau Beauty
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Reply from Nouveau Beauty
Thank you for your lovely review, Julie. We're really glad to hear you've found our customer service consistently good — that means a lot to us. If there's ever anything else we can help with, just let us know. Team Nouveau Beauty
Nouveau Beauty are an amazing brand…
Nouveau Beauty are an amazing brand with an amazing team
May 15, 2025
Reply from Nouveau Beauty
Thank you so much for your lovely review! We're so pleased to hear that you think so highly of our brands and our team. It truly means a lot to us.
We’re passionate about what we do, and feedback like yours makes it all the more rewarding. If there’s ever anything we can help with, please don’t hesitate to reach out.
Team Nouveau Beauty
Amazing experience felt so comfortable…
Amazing experience felt so comfortable such an incredible experience!
April 29, 2025
Reply from Nouveau Beauty
Thank you so much for your lovely feedback, Lily!
We’re so pleased to hear you had an amazing training experience and felt comfortable throughout – that’s exactly what we aim for. It’s great to know it made such a positive impact.
Wishing you all the best on your beauty journey.
Team Nouveau Beauty
Reply from Nouveau Beauty
Thank you for your lovely feedback, Susan!
We’re so pleased you were happy with the quality of your order and the quick delivery.
Team Nouveau Beauty
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good experience
May 6, 2025
Reply from Nouveau Beauty
Thank you for your review, Angela!
We’re really pleased to hear you had a good experience with us. If there’s ever anything you need, we’re always here to help.
Team Nouveau Beauty
Reply from Nouveau Beauty
Thank you for your kind words, Sharron!
We’re so glad to hear you had a great experience and that your order arrived quickly. We really appreciate your support and can't wait to hear from you again soon.
Team Nouveau Beauty
Excellent service always on time.
April 9, 2025
Reply from Nouveau Beauty
Thank you so much for your lovely feedback, Ninetta!
We’re delighted to hear you’re happy with the service and that your orders are arriving on time. Your continued support means a lot to us.
Team Nouveau Beauty
Excellent staff always friendly and…
Excellent staff always friendly and helpful. I placed my order with Lee who is always welcoming. Fast delivery
April 22, 2025
Reply from Nouveau Beauty
Thank you so much for the wonderful review! We're thrilled to hear that you had a great experience with our team, especially with Lee – we'll be sure to pass along your kind words. It's always our goal to provide friendly service and fast delivery, so we're glad we hit the mark.
Thanks
Team Nouveau Beauty
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Sent email over 1 week ago no response.
April 22, 2025
Reply from Nouveau Beauty
Thank you for reaching out and bringing this to our attention. We’ve thoroughly checked our inboxes and unfortunately have not been able to locate your email. We’re really sorry for any inconvenience this has caused.
Could you please resend your message to info@nouveaubeauty.com? We’ll make sure it’s reviewed and responded to as a priority.
Thank you for your patience, and we look forward to resolving this for you.
Thanks
Team Nouveau Beauty
Reply from Nouveau Beauty
Thank you so much for your kind words, Anna!
We’re really glad to hear you’re happy with the products and our service. Your support means a lot to us.
Team Nouveau Beauty
Been purchasing products through Pure…
Been purchasing products through Pure Nails for a few years & have also recently done a course at their training academy.
I'm going back again tomorrow as I enjoyed the products so much!
April 15, 2025
Reply from Nouveau Beauty
Thank you so much for your kind 5-star review! We're thrilled to hear you've enjoyed your experience, however, it seems like you may have mistaken us for another company. We just wanted to clarify this, and we would be more than happy to assist you with any products or services in the future if you're interested available at Nouveau Beauty!
Thanks
Team Nouveau Beauty
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