I was halfway through the weekly shop when an offer email arrived saying I had two hours to claim it. I got home, activated the offer, and then discovered the deposit no longer qualified. No explanati... See more
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Live chat reached position two, refreshed, and sent me back to eighteen. After the third attemt I stopped trying, and the status was unchanged at breakfast.
why does the lobby reset to the front page every time you back out of a slot? youre then scrolling from the top again to find where you were. thats forty seconds a go and it happens every single time.... See more
Cashier rejected the postcode used at registration.
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Chloe was straight with me about the…
Chloe was straight with me about the delay, more than the emails managed. what she could not explain is why a 5th document was wanted on an account verified in March and used for deposits every week since.
Another document request today.
The self-control page said changes may…
The self-control page said changes may take time.
Fine, but it never showed when the new limit actually became active.
Support still had the same old note afterwards.
That is where the irritation started for me.
I mainly joined to test the mobile…
I mainly joined to test the mobile version on my work laptop.
Registration worked, but three different documents were rejected without explanation.
The problem returned after every login and made the site hard to use. By the end, I had spent more time troubleshooting than playing.
Favorites vanished after login.
why does the lobby reset to the front…
why does the lobby reset to the front page every time you back out of a slot? youre then scrolling from the top again to find where you were. thats forty seconds a go and it happens every single time.
After work I was on the sofa trying to…
After work I was on the sofa trying to launch Eye of Horus. It gave me a blank grey screen twice, then finally opened on the third attempt with my stake reset to ten pence.
#79671 was closed before the issue was…
#79671 was closed before the issue was checked.
In my case
In my case, the same card photo requested again with no reason.
Simone told me the bonus was pulled for…
Simone told me the bonus was pulled for a breach of the max bet rule.
i asked which spin. she said the system does not show that to agents.
so the evidence is NOT visible to anyone i can speak to.
Monday night the cashout button greyed…
Monday night the cashout button greyed out right after I chose Mastercard. Another method was shown, then disappeared too. I had a small win sitting there and zero clear way to move it.
the casino app shows a red dot on the…
the casino app shows a red dot on the messages icon that never clears. there are no unread messages. tapped it, opened every message, closed the app, reopened it, and the dot is still there four weeks later
My KYC question got handled by Ava…
My KYC question got handled by Ava through the in-account messaging.
Live chat reached position two
Live chat reached position two, refreshed, and sent me back to eighteen. After the third attemt I stopped trying, and the status was unchanged at breakfast.
The banner showed x20 but my account…
The banner showed x20 but my account displayed x50
The minimum cashout changed only after…
The minimum cashout changed only after I had deposited again today.
The responsible gambling link opens a…
The responsible gambling link opens a generic leaflet.
second deposit bonus.
second deposit bonus.
advertised 100%.
credited at 50%.
no note, no correction, nothing.
Round records was empty after Fire…
Round records was empty after Fire Joker slowed down. Balance looked different, support requested a round ID, and that was the part missing. The account screen didn't make anything any clearer.
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