I used Nova for the sale of my mums house and can highly recommend them. Although we had a short chain we had complexities of acting under a power of attorney, some outstanding changes with the lan... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Rajitha and Sadham both worked to give weekly updates, answering extra questions in a timely fashion and giving updates as and when they occurred. When Rajitha was on holiday he had someone continue... See more
Company replied
We used Nova legal for our selling & purchasing properties . They were great from start to finish kept us updated as much as possible. They explained in much details as possible things highlighted in... See more
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We used Nova as first time buyers and they were fantastic. Our purchase was handled by Sumaiya Shabdeen and Zahra Mamon who were excellent in helping us navigate a situation that was completely new to... See more
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Company details
Written by the company
Nova specialises in fast, transparent conveyancing, partnering closely with estate agents and brokers to deliver a seamless property-moving experience for clients. With a track record of award-winning service, Nova stands out for its exceptional speed, dedicated relationship management, and 24/7 tracking throughout the transaction.
Contact info
Oriel House, 26, The Quadrant, TW9 1DL, Richmond, United Kingdom
- 020 3861 0504
- novalegal.co.uk
4.8
Excellent
474 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Really pleased with the service
Really pleased with the service. Very easy to get hold of on the phone as well as email. Umah was great in chasing up the house sale/purchase exchange and providing good communication throughout.
July 30, 2026
Unprompted review
Reply from Nova
Dear Dawn,
Thank you for taking the time to leave your review.
We are delighted to hear that you were really pleased with the service you received and that you found our team easy to reach by both phone and email throughout your transaction.
We're especially pleased to hear your kind words about Umah. Providing proactive communication, regular updates, and dedicated support throughout the sale and purchase process is something we strive for, so it is wonderful to know that Umah's efforts helped make your experience a positive one.
Thank you for recognising the hard work that went into progressing your matter and keeping you informed every step of the way. We will be sure to share your feedback with Umah.
Thank you once again for choosing NOVA. We wish you all the very best for the future.
Kind regards,
Anjalee
Team NOVA
My experience was very good
My experience was very good. I felt that everyone who was handling my case took it seriously and tried to get my deal completed as quick as possible. A big thanks to Thilaj and Thasneem for all their hard work would recommend them to anybody.
July 23, 2026
Unprompted review
Reply from Nova
Dear Jean,
Thank you for taking the time to leave your review.
We are delighted to hear that you had a very positive experience and that you felt your matter was handled with care and urgency throughout the transaction.
We're especially pleased to hear your kind words about Thilaj and Thasneem. Providing dedicated support, clear communication, and working proactively to progress matters as efficiently as possible are qualities we highly value, so it is wonderful to know that their hard work made a positive difference to your experience.
Your recommendation means a great deal to us, and we will be sure to share your feedback with both Thilaj and Thasneem.
Thank you once again for choosing NOVA. We wish you all the very best for the future.
Kind regards,
Anjalee
Team NOVA
Outstanding and professional
We had an amazing experience at Nova with Shayon and Minoli. They kept us informed every step of the way and were always quick to respond to any questions or concerns we had. After hearing so many horror stories from other homeowners about poor communication from their solicitors, we were pleasantly surprised by how smooth and stress-free they made the whole process. Their professionalism, efficiency, and support were outstanding. We couldn't have asked for better solicitors and would highly recommend them to anyone buying a home.
July 30, 2026
Unprompted review
Reply from Nova
Dear Client,
Thank you for taking the time to leave such a wonderful review.
We are absolutely delighted to hear that you had an outstanding experience with NOVA and that Shayon and Minoli provided exceptional support throughout your home-buying journey.
We understand that purchasing a property can often be a daunting experience, particularly when so many people hear stories about poor communication and delays. That's why it is especially rewarding to know that the team's professionalism, efficiency, and responsiveness helped make the process smooth, stress-free, and reassuring from start to finish.
We're particularly pleased to hear that Shayon and Minoli kept you informed at every stage and were always available to assist with your questions and concerns. Delivering clear communication and dedicated client support is at the heart of what we do, and it is wonderful to know that this was reflected in your experience.
Thank you for your kind words and recommendation. We will be sure to share your feedback with Shayon and Minoli, who will be delighted to know the positive impact they had on your transaction.
Congratulations on your new home, and thank you for choosing NOVA. We wish you every happiness for the future.
Kind regards,
Anjalee
Team NOVA
Highly recommend Nova
Vishale and Rajitha were informative, responsive and super quick! Highly recommend.
July 30, 2026
Unprompted review
Reply from Nova
Dear Owen,
Thank you for taking the time to leave your review.
We are delighted to hear that you had such a positive experience with NOVA and that Vishale and Rajitha provided informative, responsive, and efficient support throughout your transaction.
Providing clear communication and progressing matters promptly are key priorities for us, so it is wonderful to know that their efforts helped make your experience a positive one.
Your recommendation is greatly appreciated, and we will be sure to share your kind feedback with both Vishale and Rajitha.
Thank you once again for choosing NOVA. We wish you all the very best for the future.
Kind regards,
Anjalee
Team NOVA
Nova Legal: persistent and conscientious
Nova Legal were persistent in chasing up issues and as completion approached made a considerable effort to achieve the chosen date, keeping me informed of holdups and progress made.
June 17, 2026
Unprompted review
Reply from Nova
Dear Jane,
Thank you for taking the time to leave your review.
We are delighted to hear that you had a positive experience with NOVA Legal and that the team’s persistence and dedication helped progress your transaction towards completion.
We're especially pleased to hear that you felt well informed throughout the process. Clear communication and proactive updates are key aspects of the service we strive to provide, particularly when navigating challenges and working towards important completion deadlines.
Thank you for recognising the efforts made by the team to keep matters moving and achieve your preferred completion date. Your feedback is greatly appreciated.
We wish you all the very best for the future.
Kind regards,
Anjalee
Team NOVA
Fantastic in a very difficult case…
Fantastic in a very difficult case and a reasonable long chain. Umar Safras was extremely helpful, always calm and reassuring and constantly updating progress/answering any questions. Highly recommended! Thanks Umar!
July 28, 2026
Unprompted review
Reply from Nova
Dear Dean,
Thank you for taking the time to leave such a wonderful review.
We are delighted to hear that you had a positive experience with NOVA, particularly given the complexities of the transaction and the length of the chain involved.
We're especially pleased to hear your kind words about Umar Safras. Providing reassurance, maintaining clear communication, and keeping clients informed throughout the conveyancing process are qualities we highly value, so it is fantastic to know that Umar's calm and supportive approach helped make the journey easier for you.
Your recommendation means a great deal to us, and we will be sure to share your feedback with Umar.
Thank you once again for choosing NOVA. We wish you all the very best for the future.
Kind regards,
Anjalee
Team NOVA
A Truly Outstanding Service from Nova…
A Truly Outstanding Service from Nova Legal
Our sales progression was handled by Asheen, Thasneem, Erandi and the wider Nova Legal team and I can confidently say they were exceptional from start to finish. Their communication was consistent, clear and proactive, exactly what you need during a complex transaction.
They delivered results, kept every stage moving, and gave us the peace of mind we deserved right through to completion. At every point, we felt supported, informed and reassured. If you’re looking for smooth transactions, reliable updates and genuinely high‑quality service, I highly recommend Nova Legal. They were on point throughout and we are truly grateful for their professionalism.
July 28, 2026
Unprompted review
Reply from Nova
Dear Annie,
Thank you for taking the time to leave such a wonderful review.
We are absolutely delighted to hear about your positive experience with NOVA Legal and that Asheen, Thasneem, Erandi, and the wider team provided exceptional support throughout your transaction.
We understand how important clear communication and proactive progression are during a property transaction, particularly when matters become complex, so it is incredibly rewarding to know that you felt supported, informed, and reassured every step of the way.
We're especially pleased to hear that the team's consistent updates, professionalism, and dedication helped provide peace of mind through to completion. Delivering a smooth and positive client experience is exactly what we strive for, and it is wonderful to know that this was reflected in your journey with us.
Thank you for your kind words, recommendation, and trust in NOVA Legal. We will be sure to share your feedback with Asheen, Thasneem, Erandi, and the wider team.
We wish you all the very best for the future.
Kind regards,
Anjalee
Team NOVA
Great experience with Nova on house sale
I used Nova for the sale of my mums house and can highly recommend them. Although we had a short chain we had complexities of acting under a power of attorney, some outstanding changes with the land registry and some issues around historic building regulations. When we encountered the odd problem in these areas they were able to suggest ways forward and they were great at chasing up our buyers solicitor when they were slow to act.
All the way through Ashen and Thasneem kept us fully informed of progress and were great at keeping all parties up to date.
I will certainly be recommending them to any friends and family looking at making a house move.
July 27, 2026
Unprompted review
Reply from Nova
Dear Richard,
Thank you for taking the time to leave such a wonderful review.
We are delighted to hear that you had a positive experience with NOVA during the sale of your mother's property. We appreciate that matters involving a Power of Attorney, Land Registry updates, and historic building regulation issues can add complexity to a transaction, so it is fantastic to know that the team was able to support you throughout and help navigate these challenges effectively.
We're especially pleased to hear your kind words about Ashen and Thasneem. Keeping clients informed, proactively progressing matters, and working collaboratively with all parties involved are key aspects of the service we strive to provide, so it is wonderful to know that their communication and dedication made such a positive impact on your experience.
Thank you for recognising their efforts and for recommending NOVA to your friends and family. We truly appreciate your trust in us.
We wish you and your family all the very best for the future.
Kind regards,
Anjalee
Team NOVA
First Time Buyers - Very Satisfied
We used Nova as first time buyers and they were fantastic. Our purchase was handled by Sumaiya Shabdeen and Zahra Mamon who were excellent in helping us navigate a situation that was completely new to us. Both Sumaiya and Zahra were easy professional, knowledgeable, and easy to contact, and kept us well informed with weekly updates as well as answering any questions we have throughout the process. I also found Nova's online portal helpful to track the case progress.
July 27, 2026
Unprompted review
Reply from Nova
Dear Will,
Thank you for taking the time to leave such a wonderful review.
We are delighted to hear that you had a fantastic experience with NOVA as first-time buyers. Purchasing your first home is an exciting milestone, and we are pleased that Sumaiya Shabdeen and Zahra Mamon were able to support and guide you throughout the process.
We're especially pleased to hear that their professionalism, knowledge, and accessibility helped you navigate what was a completely new experience. Providing regular updates and being available to answer questions are key aspects of the service we strive to deliver, so it's wonderful to know that you felt informed and supported every step of the way.
It is also great to hear that you found our online portal helpful in tracking the progress of your transaction and staying updated on your case.
Thank you for your kind words and recommendation. We will be sure to share your feedback with both Sumaiya and Zahra.
We wish you every happiness in your new home and all the very best for the future.
Kind regards,
Anjalee
Team NOVA
We had a fantastic experience with Nova…
We had a fantastic experience with Nova Legal throughout our house purchase. Sumaiya Shabdeen and Kavindya Ratnadasa were both incredibly helpful, professional and responsive from start to finish. They kept us updated every step of the way, answered all of our questions quickly, and made what could have been a stressful process feel much smoother. Thanks to their hard work, we completed much faster than expected. We really appreciated all of their support and would happily recommend them to anyone looking for a reliable and efficient conveyancing team. Thank you both!
July 17, 2026
Unprompted review
Reply from Nova
Dear Emily,
Thank you for taking the time to leave such a wonderful review.
We are delighted to hear that you had a fantastic experience with NOVA Legal throughout your house purchase and that Sumaiya Shabdeen and Kavindya Ratnadasa provided exceptional support from start to finish.
We're especially pleased to hear that they were professional, responsive, and helpful throughout the transaction. Keeping our clients informed and providing timely responses are key priorities for us, so it's wonderful to know that their communication and guidance helped make the process feel much smoother.
It is also fantastic to hear that your purchase completed faster than expected. Sumaiya and Kavindya's dedication and commitment to delivering an efficient service are qualities we greatly value, and we are delighted that their hard work contributed to such a positive outcome.
Thank you for your kind words and recommendation. We will be sure to share your feedback with both Sumaiya and Kavindya.
We wish you every happiness in your new home and all the very best for the future.
Kind regards,
Anjalee
Team NOVA
We had such a fantastic experience with…
We had such a fantastic experience with Nova Legal throughout our house purchase, and we can’t thank Sumaiya Shabdeen and Kavindya Ratnadasa enough for all of their hard work.
From start to finish, they were professional, friendly, approachable, and incredibly efficient. They kept us updated every step of the way, responded to our questions quickly, and made what can often be a stressful process feel smooth and straightforward.
We were especially impressed that our transaction was completed in nearly half the usual timeframe, which was only possible because of their organisation, clear communication, and dedication. We always felt like we were in safe hands and knew they genuinely cared about helping us reach completion as quickly as possible.
We wouldn’t hesitate to recommend Nova Legal, and especially Sumaiya and Kavindya, to anyone looking for an excellent conveyancing team. Thank you both for making such an important milestone an enjoyable experience!
July 17, 2026
Unprompted review
Reply from Nova
Dear Molly,
Thank you for taking the time to leave such a wonderful review.
We are delighted to hear that you had such a fantastic experience with NOVA Legal throughout your house purchase and that Sumaiya Shabdeen and Kavindya Ratnadasa provided exceptional support from start to finish.
We're especially pleased to hear that their professionalism, friendliness, efficiency, and clear communication helped make the process feel smooth and straightforward. Buying a home is an important milestone, and it is wonderful to know that they kept you informed every step of the way and were always available to answer your questions.
It is particularly rewarding to hear that your transaction completed in nearly half the usual timeframe. Sumaiya and Kavindya's dedication, organisation, and commitment to delivering excellent client service are qualities we greatly value, and we are delighted that their efforts contributed to such a positive experience.
Thank you for your recommendation and for recognising the hard work of both Sumaiya and Kavindya. We will be sure to share your kind feedback with them.
We wish you every happiness in your new home and all the very best for the future.
Kind regards,
Anjalee
Team NOVA
Excellent service from Umar Safras.
Excellent service from UMAR throughout the conveyancing process. He was professional and kept me informed every step of the way. I highly recommend Umar for anyone looking for a reliable and efficient conveyancer.
July 17, 2026
Unprompted review
Reply from Nova
Dear Morsal,
Thank you for taking the time to leave your review.
We are delighted to hear that you received excellent service from Umar throughout your conveyancing journey. Providing professional, efficient, and transparent support is something we strive for, so it is wonderful to know that Umar kept you informed at every stage of the process.
Your kind words and recommendation are greatly appreciated, and we will be sure to share your feedback with Umar.
Thank you once again for choosing NOVA. We wish you all the very best for the future.
Kind regards,
Anjalee
Team NOVA
Exceptional service from Muve
Exceptional service from Muve, especially Sajith C. & Aaqib M. whom went above and beyond to save our sale!
We have just exchanged contracts on our property, and we honestly cannot thank Sajith and Aaqib enough for their incredible hard work, dedication, and professionalism throughout this process. They were both absolutely fantastic from start to finish.
Even though the company wasn't based in our local area, both Sajith and Aaqib were exceptionally approachable, responsive, and easy to reach whenever we needed them, which made a world of difference to our experience.
What really set them apart was how they handled the massive complications on the buyer's side. The buyer’s solicitors made several serious errors and oversights, including completely forgetting mandatory local council first-time buyer paperwork and misinterpreting managing agent requirements, which unnecessarily delayed our sale.
Sajith and Aaqib went way beyond their remit to hold the buyer’s solicitors’ hands, guiding them step-by-step through their own paperwork and resolving complex management pack issues. Without Sajith and Aaqib stepping in to practically do the other side's job, our transaction could have easily collapsed.
Their communication was always proactive, clear, and reassuring during a stressful period. If you want a legal team that will genuinely fight for you and get the job done, look no further than Sajith and Aaqib at Muve. Highly recommended!!
Daman
July 22, 2026
Unprompted review
Reply from Nova
Dear Daman,
Thank you very much for your kind and thoughtful feedback. We truly appreciate you taking the time to share your experience with us.
We are delighted to hear that Sajith and Aaqib provided such exceptional support throughout your sale. It’s especially pleasing to know that their dedication, professionalism, and proactive communication helped navigate the challenges encountered and kept your transaction moving towards a successful exchange.
Your comments regarding their responsiveness, problem-solving approach, and commitment to achieving the best possible outcome are greatly valued. We are particularly grateful for your recognition of the efforts they made in resolving complex issues and supporting the transaction during a difficult period.
Your kind words and recommendation mean a great deal to us, and we will certainly share your feedback with both Sajith and Aaqib, as well as the wider team.
Thank you once again.
Best regards,
Shalini
Team NOVA
Provide your feedback on BizChat
Very good conveyancing firm
Very good conveyancing firm
Completed in 6 weeks
Particularly thank you to Michelle and Thilaj
July 17, 2026
Unprompted review
Reply from Nova
Dear Jay,
Thank you very much for your kind feedback. We truly appreciate you taking the time to share your experience with us.
We are delighted to hear that you had a very positive experience with Nova Legal and that your transaction completed within just 6 weeks. It’s especially pleasing to know that Michelle and Thilaj provided you with excellent support throughout the process.
Your kind words will certainly be shared with both Michelle and Thilaj, as well as the wider team.
Thank you once again.
Best regards,
Shalini
Team NOVA
First House Sale
This was my first house sale and my estate agent, Bairstow eves, recommended Nova Legal. I found Michelle and Thilaj to be bpth courteous, efficient, and I was kept informed of the progress of the sale during the course of proceedings. I would definitely recommend Nova Legal!
July 22, 2026
Unprompted review
Reply from Nova
Dear Tony,
Thank you very much for your kind feedback. We truly appreciate you taking the time to share your experience with us.
We are delighted to hear that Michelle and Thilaj provided you with courteous and efficient service throughout your first house sale. It’s especially pleasing to know that they kept you informed of the progress of the transaction and helped make the process a positive experience for you.
Your recommendation means a great deal to us, and your kind words will certainly be shared with both Michelle and Thilaj, as well as the wider team.
Thank you once again.
Best regards,
Shalini
Team NOVA
We completed the sale of our property…
We completed the sale of our property today, In what was a complex transaction. Sarah Roberts, who dealt with our case was extremly helpful and responsive. She managed all stakeholder expectations really well and did it in a very efficient way. I definately recommend using this company.
July 24, 2026
Unprompted review
Reply from Nova
Dear Joshi,
Thank you very much for your kind feedback. We truly appreciate you taking the time to share your experience with us.
We are delighted to hear that Sarah Roberts provided such excellent support throughout the sale of your property. It’s especially pleasing to know that, despite the complexities involved, she remained responsive, helpful, and managed stakeholder expectations efficiently throughout the transaction.
Your recommendation means a great deal to us, and your kind words will certainly be shared with Sarah and the wider team.
Thank you once again.
Best regards,
Shalini
Team NOVA
Coms were brilliant from both Brian and…
Coms were brilliant from both Brian and Shaahid all through the process.
I was on a tight schedule and went for an expedited service and I definitely got my money's worth out of these guys.
July 24, 2026
Unprompted review
Reply from Nova
Dear Paul,
Thank you very much for your kind feedback. We truly appreciate you taking the time to share your experience with us.
We are delighted to hear that Brian and Shaahid provided brilliant communication throughout the process. It’s especially pleasing to know that, with your tight timescales, the expedited service met your expectations and helped deliver a positive outcome.
Your kind words will certainly be shared with both Brian and Shaahid, as well as the wider team.
Thank you once again for your recommendation and support.
Best regards,
Shalini
Team NOVA
It was an amazing working with you guys…
It was an amazing working with you guys . Thank you for helping us to buy our 1 property
July 24, 2026
Unprompted review
Reply from Nova
Dear Nirmala,
Thank you very much for your kind feedback. We truly appreciate you taking the time to share your experience with us.
Congratulations on purchasing your first property!
We are delighted to hear that you had an amazing experience with us and that we were able to support you throughout your home-buying journey. Helping clients achieve such an important milestone is incredibly rewarding for our team.
Your kind words will certainly be shared with the wider team.
Thank you once again, and we wish you every happiness in your new home.
Best regards,
Shalini
Team NOVA
Got the job done
July 9, 2026
Reply from Nova
Dear Michele,
Thank you very much for your feedback. We truly appreciate you taking the time to share your experience with us.
We are pleased to hear that we were able to get the job done and assist you successfully with your transaction.
Your support means a great deal to us, and your comments will certainly be shared with the wider team.
Thank you once again.
Best regards,
Shalini
Team NOVA
Exceptional service from start to finish
Exceptional service from start to finish.
We are due to complete on our purchase this week, and I honestly cannot thank our conveyancer and senior accounts manager enough for everything they have done throughout this journey for my family and I. Chemini and Suzie are the absolute dream team!
Due to numerous external delays outside of our conveyancing team and our own control, our transaction has been far from straightforward, presenting challenge after challenge. Throughout it all, Chemini and Suzie have been professional, proactive, reassuring and incredibly dedicated. Their communication has been excellent, ensuring we were kept informed at every stage, and they have worked tirelessly behind the scenes to keep our sale and purchase moving forward.
What really stood out was the level of care displayed. We never felt like just another file on a desk. Chemini and Suzie took the time to explain things (often more than once!), answer questions and support us through some very stressful moments, particularly during the final stages leading up to exchange. Knowing they were in our corner made an enormous difference.
Sometimes things just don't go as expected, and when we were unfortunately faced with a delayed exchange due to internal delays from the other party's conveyancing team, Chemini and Suzie really went all out, seemingly without rest, chasing, coordinating, fighting for answers and pushing for prompt resolution, which I really do not think would have happened without their immense efforts. Their persistence, professionalism and commitment helped us climb a huge hurdle and cement the finish line, which is very much in sight, and we cannot stress how grateful we are for that.
The joyful excitement in their voices when they called to confirm exchange further cemented that they possess a genuine level of care and compassion for their clients, far beyond anything we expected.
Once again, thank you Chemini and Suzie, for your kindness, patience, hard work and unwavering support throughout what has been a very memorable journey! We couldn't have asked for better people to guide us through it, and we would absolutely recommend you without hesitation.
July 23, 2026
Unprompted review
Reply from Nova
Dear Fletcher,
Thank you very much for your kind and heartfelt feedback. We truly appreciate you taking the time to share your experience with us.
We are delighted to hear that Chemini and Suzie provided such exceptional support throughout your sale and purchase journey. It’s especially pleasing to know that, despite the many challenges and delays outside of your control, they remained proactive, professional, and dedicated every step of the way.
Your comments regarding their communication, persistence, and genuine care for your family mean a great deal to us. We are particularly pleased to hear that their support and determination helped navigate the complexities of the transaction and bring you closer to completion.
Chemini and Suzie will be thrilled to receive your recognition, and we will certainly share your wonderful feedback with them and the wider team.
Thank you once again for your trust, recommendation, and kind words. We wish you and your family every happiness in your new home.
Best regards,
Shalini
Team NOVA
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