We used Nova legal for our selling & purchasing properties . They were great from start to finish kept us updated as much as possible. They explained in much details as possible things highlighted in... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a very easy and seamless experience with Nova. My account was assigned to Sumaiya S and Zahra M, who were both excellent. They communicated with me regularly by phone and email, keeping me i... See more
Company replied
I just bought my first property and used NOVA as my solicitor. Asjaadh and Michelle were brilliant, explaining everything and providing regular updates. They were very thorough and always quick to res... See more
Company replied
Sarah Roberts is an outstanding solicitor. She worked tirelessly to get my sale completed. It was a complicated case and she went above and beyond. She is incredibly knowledgeable and a brilliant nego... See more
Company replied
Company details
Written by the company
Nova specialises in fast, transparent conveyancing, partnering closely with estate agents and brokers to deliver a seamless property-moving experience for clients. With a track record of award-winning service, Nova stands out for its exceptional speed, dedicated relationship management, and 24/7 tracking throughout the transaction.
Contact info
Oriel House, 26, The Quadrant, TW9 1DL, Richmond, United Kingdom
- 020 3861 0504
- novalegal.co.uk
4.8
Excellent
482 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Exceptional Service from Start to Finish!
Michelle and Imaadh at Nova Legal were absolutely brilliant from start to finish. Despite a very challenging property sale transaction, their dedication, transparency, and ongoing support got everything successfully over the line. Highly recommend their professional conveyancing services!
May 20, 2026
Unprompted review
Reply from Nova
Dear Sean,
Thank you very much for your fantastic feedback.
We are delighted to hear that Michelle and Imaadh provided you with such exceptional service throughout your transaction. It is especially pleasing to know that their dedication, transparency, and support helped navigate what sounds like a challenging process and bring it to a successful conclusion.
Your kind words will be shared with them, as we know they will greatly appreciate your recognition.
Thank you for your recommendation and for choosing Nova Legal.
Kind regards,
Anjalee
Team NOVA
I honestly can not thank Sumaiya…
I honestly can not thank Sumaiya Shabdeen) and (Kavindya Ratnadasa enough, they were on the ball with everything worked fast- so fast that it only took 7 weeks from putting an offer in on a house to getting the keys. They kept me updated throughout the whole process. I would definitely recommend them
May 29, 2026
Unprompted review
Reply from Nova
Dear Client,
Thank you very much for your wonderful feedback.
We are delighted to hear that Sumaiya and Kavindya provided you with such efficient and proactive support throughout your transaction. It is especially pleasing to know that their dedication and responsiveness helped you complete your purchase in such a short timeframe.
Your kind words and recommendation will be shared with them, as we know they will greatly appreciate your recognition.
Congratulations on your new home, and thank you for choosing Nova Legal.
Kind regards,
Anjalee
Team NOVA
Nova helped us to get through all…
Nova helped us to get through all processes for buying our dream house. They were very friendly, helpful and polite professionals.
May 5, 2026
Unprompted review
Reply from Nova
Dear Virginia,
Thank you very much for your kind feedback.
We are delighted to hear that Nova was able to support you throughout the process of purchasing your dream home. It is especially pleasing to know that you found the team friendly, helpful, and professional.
Your comments are greatly appreciated and will be shared with the team.
Congratulations on your new home, and thank you for choosing Nova Legal.
Kind regards,
Anjalee
Team NOVA
Excellent team
Excellent team. Have bad experience with previous solicitors. Was very worried to deal with new ones.
Nova team give me lots of support and manage my case very well
Thank you very much
May 29, 2026
Unprompted review
Reply from Nova
Dear Anna,
Thank you very much for your kind feedback.
We are delighted to hear that you had a positive experience with our team, particularly after your previous concerns. It is especially reassuring to know that the support you received helped ease your worries and that your case was managed well throughout.
Your comments are greatly appreciated and will be shared with the team.
Thank you for choosing Nova Legal.
Kind regards,
Anjalee
Team NOVA
Umar and Nishanth
Umar and Nishanth
Thanks so much for all your hard work. Always there for me when I needed advice. So professional and knowledgeable.
June 6, 2026
Unprompted review
Reply from Nova
Dear Gina,
Thank you for your kind feedback and for taking the time to share your experience.
We are delighted to hear that Umar and Nishanth were able to support you throughout your journey with their professionalism and knowledge. Being available when our clients need guidance is something we truly value, and it’s great to know they made a positive difference.
Your appreciation means a lot to the team. Wishing you all the very best for the future!
Kind regards,
Kavindi
Team NOVA
Excellent experience with outstanding…
Excellent experience with outstanding support, a seamless and smooth process from start to finish with tracking of every detail. I highly recommend their services to anyone looking for reliable conveyancing.
June 5, 2026
Unprompted review
Reply from Nova
Dear Priya,
Thank you for your excellent review and for taking the time to share your experience.
We are delighted to hear that you found the process seamless and well supported from start to finish. Providing a smooth and transparent service, with clear tracking and attention to detail, is something we always strive for.
Your recommendation means a great deal to us, and we truly appreciate your kind words.
Wishing you all the very best for the future.
Kind regards,
Kavindi
Team NOVA
I can confidently say the smoothest…
I can confidently say the smoothest transition by far (as someone who has done this process a good few times before).
I will have to thank Ashen and Umar who made this transition so smooth and easy.
The information, the communication and professionalism was at its best.
Thanks Umar Thanks Ashen
To show my appreciation and trust i am currently in process of purchasing my next property with Nova and Ashen and Umar as my case handlers
Best wishes Andrea Elezi
June 2, 2026
Unprompted review
Reply from Nova
Dear Andrea,
Thank you for your fantastic feedback! We’re delighted to hear that Ashen and Umar made the process so smooth and straightforward for you. It's great to know their communication, professionalism, and support made such a positive impression.
We truly appreciate your continued trust in NOVA and are thrilled to be assisting you with your next property purchase.
Kind regards,
Thilan
Team NOVA
Nova legal have been excellent in…
Nova legal have been excellent in helping us through the process of selling our house. We came up against many obstacles, all of which they helped us to navigate and Asjaadh and Sayuni always kept us, up to date and informed on everything that was happening.
May 29, 2026
Unprompted review
Reply from Nova
Dear Mark,
Thank you so much for your kind feedback! We’re delighted to hear that you had such a positive experience with Nova Legal, especially when navigating the challenges along the way. It’s great to know that Asjaadh and Sayuni kept you well informed and supported throughout the process.
Wishing you all the best for the future,
Kind regards,
Insaf
Team NOVA
Sometimes difficult to see a complex situation from their perspective, but will get it over the line.
Shaahid Sheriff once becoming involved in the selling of my property was very understanding and supportive to get it over the line.
May 29, 2026
Unprompted review
Reply from Nova
Dear Tom,
Thank you for your honest feedback, we really appreciate you taking the time to share your experience.
We understand that some aspects of the process can feel complex, and it’s reassuring to hear that once Shaahid became involved, he was able to provide the understanding and support needed to help bring things over the line. That steady guidance can make all the difference.
We’re grateful for your recognition and pleased we could assist in getting things completed.
Kind regards,
Insaf
Team NOVA
Fantastic service from start to finish
Fantastic service from start to finish. Sumaiya Shabdeen and Hema Valand handled everything efficiently and kept me updated at every stage. Couldn’t have asked for a better team.
May 26, 2026
Unprompted review
Reply from Nova
Dear Ross,
Thank you for your kind words, we truly appreciate your feedback.
It’s fantastic to hear that Sumaiya and Hema delivered a smooth service from start to finish and kept you well informed throughout. Providing clear communication and efficiency at every stage is something we take great pride in.
We’re delighted you had such a positive experience with the team.
Kind regards,
Insaf
Team NOVA
We have completed today
We have completed today, our experience has been extremely positive from start to finish, a trouble free process for which we are truly grateful for to Nova legal in particular Umar Safras and Michael Thuraiappah . We have been kept fully informed throughout and would gladly recommend.
May 29, 2026
Unprompted review
Reply from Nova
Dear Bob,
Thank you for your lovely feedback, and congratulations on your completion.
We’re so pleased to hear your experience was smooth and trouble-free from start to finish. Umar and Michael will be delighted to know their communication and support made such a positive difference throughout the process.
Your recommendation means a great deal to us.
Kind regards,
Insaf
Team NOVA
I had 2 flats with nova
I had 2 flats with nova. I requested nova for the 2nd flat when the first sales went through.
Imaadh and nathasha were great and easy to talk to.
May 29, 2026
Unprompted review
Reply from Nova
Dear Hassan,
Thank you for your continued trust in us, it really means a lot.
We’re delighted you chose NOVA again for your second property, and that Imaadh and Nathasha made the process straightforward and easy to navigate. Building lasting relationships with our clients is something we truly value.
We look forward to assisting you again in the future.
Kind regards,
Insaf
Team NOVA
I would like to thank Sumaiya and…
I would like to thank Sumaiya and Kavindya for their professional conveyancing. They have kept me informed throughout the home buying process and progressed very quickly achieving completion in 10weeks.
May 29, 2026
Unprompted review
Reply from Nova
Dear Chris,
Thank you for your kind feedback, we truly appreciate it.
It’s great to hear that Sumaiya and Kavindya kept you well informed throughout and helped achieve a swift completion in just 10 weeks. Clear communication and efficiency are exactly what we aim to deliver.
We’re so pleased everything came together so smoothly for you.
Kind regards,
Insaf
Team NOVA
Asjaadh and Michelle
Asjaadh and Michelle, Thank you for your support, guidance and making this milestone come true, like everyone, you guys kept us informed about what's happening next, by giving clear instructions and guidance towards achieving our goals. We are really happy with your work. Thanks so much once again.
May 29, 2026
Unprompted review
Reply from Nova
Dear Pascoal,
Thank you for your thoughtful feedback, we really appreciate your kind words.
We’re so pleased that Asjaadh and Michelle were able to provide clear guidance and consistent support throughout your journey. Helping our clients reach such important milestones is exactly what drives us.
It’s wonderful to hear how happy you are with the service you received.
Kind regards,
Insaf
Team NOVA
Very good service
Very good service from Anuki and Nathasha. Thank you!
May 28, 2026
Unprompted review
Reply from Nova
Dear Lee,
Thank you for your kind feedback!
We’re delighted to hear that Anuki and Nathasha provided you with very good service. Your appreciation means a lot, and we’ll be sure to pass on your thanks to them.
We wish you all the very best!
Kind regards,
Kavindi
Team NOVA
Property Sale
I haven't had to deal with a sale of a property for many years and, therefore, certainly not electronically. However, Ashen, Zeishan and latterly Asjaadh and Owin have explained it all clearly and professionally at each stage, particularly the electronic side of things - a learning curve. Helpful, on hand and clear explanations when contacted. Much appreciated. Many thanks again for your services.
May 21, 2026
Reply from Nova
Dear Susan,
Thank you for your thoughtful feedback, we truly appreciate you taking the time to share your experience.
We completely understand that the conveyancing process, especially with the shift to more electronic systems, can feel like a big learning curve, so it’s wonderful to hear that Ashen, Zeishan, Asjaadh, and Owin were able to guide you clearly and professionally at every stage. Providing straightforward explanations and being readily available to support our clients is something we take great pride in, and we’re so pleased this made your experience a positive one.
Your kind words mean a great deal to the entire team, and we’re grateful for the trust you placed in us after many years away from the process.
Kind regards,
Kavindi
Team NOVA
Asjaad was extremely professional
Asjaad was extremely professional, efficient, and proactive throughout the entire process. Despite having a very tight timeline of less than two months to reach exchange and completion, he ensured everything progressed smoothly and without unnecessary delays. His expertise, communication, and attention to detail gave us great confidence from start to finish. I would strongly recommend Asjaad to anyone looking for a knowledgeable and reliable professional.
May 19, 2026
Reply from Nova
Dear Chris,
Thank you for your fantastic feedback, we truly appreciate you taking the time to share your experience.
We’re delighted to hear that Asjaad provided such a professional, efficient, and proactive service throughout your journey. Meeting a tight timeline like yours is no small achievement, so it’s wonderful to know that his expertise, clear communication, and attention to detail helped ensure everything progressed smoothly and gave you confidence every step of the way.
Your strong recommendation means a great deal, and we’ll be sure to pass on your kind words to Asjaad.
Kind regards,
Kavindi
Team NOVA
We had a great experience with Nova
We had a great experience with Nova! Jayali Wellalage and Anuki Edrisinha supported us throughout the entire purchasing journey. They always maintained excellent communication, answered all our questions promptly and kindly, and were incredibly helpful throughout the process.
May 15, 2026
Unprompted review
Reply from Nova
Dear Client,
Thank you so much for sharing your experience—we’re delighted to hear it was a positive one.
It’s great to know that Jayali and Anuki were able to support you throughout your purchase with clear communication and a helpful approach. Ensuring our clients feel informed and supported every step of the way is something we take great pride in, so your feedback is truly appreciated.
We’ll be sure to pass along your kind words to both of them—they’ll be very pleased to hear this.
We wish you all the very best!
Kind regards,
Kavindi
Team NOVA
Reply from Nova
Dear Ranau,
Thank you for your feedback, we’re so happy to know you are pleased with our service!
Your support means a lot to us and encourages our team to continue delivering a great experience.
We wish you all the very best!
Kind regards,
Kavindi
Team NOVA
Excellent experience
Excellent experience selling my leasehold property. Hanaan, the account manager, was responsive and constantly kept me updated. Shaahid the solicitor was professional and helpful throughout the process. The consistent communication from Nova during the sale made me feel reassured and well supported. Highly recommended.
May 27, 2026
Unprompted review
Reply from Nova
Dear Client,
Thank you so much for your wonderful feedback!
We’re delighted to hear that you had an excellent experience selling your leasehold property and felt well supported throughout the process. It’s great to know that Hanaan’s responsiveness and regular updates, along with Shaahid’s professionalism and helpful approach, made a positive difference to your journey. Consistent communication is something we always strive for, so we’re pleased it helped you feel reassured every step of the way.
Your recommendation means a great deal to us, and we will be sure to share your kind words with both Hanaan and Shaahid.
We wish you all the very best!
Kind regards,
Kavindi
Team NOVA
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.