Rafaquat completed our survey swiftly and provided a detailed report in a short turnaround. We had a follow up call with Raf to talk through the report, he ensured we understood the premise of the re... See more
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Review summary
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We can't recommend Novello Chartered Surveyors highly enough! From booking through to survey through to aftercare, Novello have exceeded our expectations. Bill, our lovely surveyor, has been amazing.... See more
Company replied
Had house survey done Yesterday by Lee Hodgson. Absolutely fantastic job easy to follow survey in details picking up on a few things. So now we can address these problems before purchasing our propert... See more
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Was contacted by Zak Tarling after requesting a quotation who went through everything with me and what each level had to offer; he was great and the reason we went ahead with the company and not other... See more
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Company details
Written by the company
Novello Chartered Surveyors is the UK’s leading independent provider of home surveys, operating nationwide. As specialists focused solely on residential surveying, we set the standard others aspire to, combining expert RICS surveyors with clear reporting and modern technology. Trusted and recommended by thousands of property professionals, we deliver fast, detailed reports that help buyers make confident, informed decisions.
Contact info
United Kingdom
- novellosurveyors.co.uk
4.7
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 48 hours
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Marni from booking process
I just spoke to Marni from the booking team she was great help and very helpful thank you
June 8, 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Eliah
Thank you for your kind feedback and five star review. We are delighted to hear Marni was so helpful during the booking process, we will be certain to pass on your comments.
We’re glad we could assist and look forward to helping you again in the future.
Kind Regards Novello Chartered Surveyors
Excellent client centered service
Excellent service in every way from the very thorough, detailed and helpful report from Martin, to post report. If you have any questions or clarifications you can talk to the surveyor, and I had a most helpful conversation with Martin. It really does feel a personal service. I would thoroughly recommend this company. Ruth
June 3, 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Ruth
Thank you for your wonderful feedback ad five star review.
We’re delighted to hear you found the report thorough and helpful, and that your conversation with Martin added real value. He’ll be very pleased to hear your kind comments. It’s great to know the personal service stood out, we really appreciate your recommendation.
Kind Regards Novello Chartered Surveyors
Novello (particularly Lisa)
Novello (particularly Lisa) were a massive help being first time buyers I wasn't sure what to expect but having the process of the survey as well as what to expect outlined was a huge help and gave us the reassurance to go ahead!
May 21, 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Clayton
Thank you for your kind feedback. We’re so pleased to hear that Lisa was able to guide you through the process and provide reassurance as first-time buyers, this is exactly what we aim to do. She’ll really appreciate your lovely comments. We wish you all the best in your new home.
Kind Regards Novello Chartered Surveyors
We have historically referred dozens of…
We have historically referred dozens of clients to Novello Chartered Surveyors and the feedback has always been positive from every client.
We would have not hesitate to conitnue to work with Novello and they do not just assist homeowners and businesses, but they also greatly assist the Solicitors
Jamieson Alexander Legal
June 8, 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Mustafa & Team
Thank you for your lovely feedback, continued support and for recommending us to so many clients.It is great to hear the feedback has been consistently positive, and that our service supports not just homeowners and businesses, but solicitors as well. We really value your ongoing partnership, thank you again.
Kind Regards Novello Chartered Surveyors
We regularly recommend Novello…
We regularly recommend Novello Chartered Surveyors to our clients and have always been impressed with the service they provide.
Lisa Hulse, our point of contact, is excellent. She is highly efficient, responds promptly to enquiries, and is always quick to provide quotes for our clients.
The surveyor will usually give us a courtesy call once a survey has been completed, which helps us keep all parties updated and informed. Reports are also returned to clients promptly, ensuring transactions can continue progressing without unnecessary delays.
We are very impressed with the service they offer, and their consistent professionalism and efficiency are the reasons we continue to recommend them.
June 4, 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Candice
Thank you for your continued support and recommendation.
We are delighted to hear you and your clients are consistently happy with our service. Lisa will really appreciate your kind feedback.
We truly value your ongoing partnership, thank you again.
Kind Regards Novello Chartered Surveyors
Novello are a fantastic company to work…
Novello are a fantastic company to work with. They have a genuinely lovely, helpful team including Katie McManus!
June 8, 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Maham
Thank you for your lovely feedback. We’re so pleased to hear you enjoy working with our team, and that Katie has made such a positive impression, she’ll be delighted to hear this.
We really appreciate your support, thank you again.
Kind Regards Novello Chartered Surveyors
The team at Novello are exceptional and…
The team at Novello are exceptional and my clients always have nothing but positive comments to say after their surveys have been carried out! Katie McManus is a great asset to Novello :)
June 1, 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Abrar
Thank you for your wonderful feedback.
We are delighted to hear your clients consistently have such positive experiences—this is exactly what we strive for. Katie will be especially pleased to receive your kind recognition.
We really appreciate your continued support thank you again.
Kind Regards Novello Chartered Surveyors
Amazing customer service
The Novello team made my experience a great one and were always easy to contact. From the outset, they were informative, helpful, and able to match similar quotes, which gave me confidence in choosing them.
After I made payment, there was a slight delay in contacting the estate agent, but once I raised this, the response was excellent and everything progressed quickly.
Claire, in particular, was outstanding throughout the process. She fully understood my situation and acted professionally and efficiently to help arrange my survey. Later, when my circumstances changed and I needed to cancel the survey, Claire was once again incredibly helpful. She assisted me in securing a refund without hesitation and showed genuine understanding of my position.
I am extremely grateful for Claire’s support, professionalism, and excellent customer service throughout my experience with Novello. Based on my experience, I would happily recommend them.
June 1, 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Lewis
Thank you for your thoughtful feedback. We are so pleased to hear you had a positive experience overall, and that our team was helpful and easy to reach. We also appreciate your understanding regarding the initial delay, and we’re glad it was quickly resolved.
Claire will be especially pleased to read your kind words, she takes great pride in supporting our clients with professionalism and care.
Thank you again for your recommendation, we really appreciate it.
Kind Regards Novello Chartered Surveyors
Excellent service -Will use again
Excellent service. Can't fault it. Great communication.
Highly recommend this company. All staff we have dealt with have been friendly.
June 1, 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Donna
Thank you for your feedback and five star review. It is always great to read these comments about our team, which we will certainly pass on. Thank you for your recommendation, we really do appreciate it.
Kind Regards Novello Chartered Surveyors
Great local surveyor
Great local surveyor, lots of knowledge on property & can always ask a question. Nothing is ever too much trouble. Highly recommend!
June 1, 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Ashley
Thank you for your five star review and lovely feedback. We do pride ourselves on our customer service, it is at the heart of what we do.
Kind Regards Novello Chartered Surveyors
Reply from Novello Chartered Surveyors
Dear Axel
Thank you for your 5 star review. It is great to hear you will be a returning customer, we will be happy to assist you again.
Kind Regards Novello Chartered Surveyors
We have received excellent service from…
We have received excellent service from Novello and in particular from our surveyor Ryan Meehan. Ryan called and put our minds at rest regarding a particular concern we had. The report was sent through in a very timely fashion which is much appreciated. I would definitely use this company again.
June 3, 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Alison
Thank you for your kind feedback. It is great to hear you had such a positive experience, and that Ryan was able to provide reassurance and support when you needed it. He’ll really appreciate your comments. We truly value your recommendation. We’d be very happy to assist you again in the future.
Kind Regards Novello Chartered Surveyors
We are very pleased with the surveyor…
We are very pleased with the surveyor report provided by this company. They are efficient, reasonably priced and provide a high quality output and follow up service. We will recommend them to others.
June 5, 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Lucy
Thank you for your kind feedback. We are delighted to hear you were pleased with the report and our follow-up service. It’s great to know you found our team efficient and the service good value.
We really appreciate your recommendation.
Kind Regards Novello Chartered Surveyors
Lovely company to deal with
We have always found Novello surveyors brilliant to work with, such a lovely team especially Lisa Hulse who always goes out of her way to help us. Customers are all really happy with their experiences with Novello and so are we.
June 5, 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Reviewer
Thank you for your five star review, this is so lovely to hear.
We’re delighted you’ve had such positive experiences with our team, especially Lisa, who will really appreciate your kind words. Thank you also for your ongoing partnership, it truly means a great deal to us.
It’s fantastic to hear that both you and your customers are happy.
Kind Regards Novello Chartered Surveyors
Positive experience
Lisa Hulse has been an absolute pleasure to work with. Her communication is outstanding—she is always responsive, clear, and keeps everyone informed throughout the process. She goes above and beyond to help, taking the time to answer questions and provide support whenever needed.
Lisa is professional, approachable, and genuinely committed to achieving the best outcome. Her attention to detail and proactive attitude make working with her seamless and stress-free. I would highly recommend Lisa to anyone looking for someone reliable, knowledgeable, and exceptionally helpful.
June 5, 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear George
Thank you for your lovely feedback and Five star review.
We are so pleased to hear your comments about Lisa. She truly takes pride in supporting our clients, so your kind words will mean a great deal to her.
We really appreciate your continued support.
Kind Regards Novello Chartered Surveyors
The experience was great
The experience was great. Rafaquat Hussain did my survey and he went above and beyond my expectations
June 3, 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Matteo
Thank you for your five star review and feedback, especially for mentioning Rafaquat. We will certainly feed that back to him.
Kind Regards Novello Chartered Surveyors
Excellent company
Excellent company! I used Novello towards the end of last year for a house survey! I spoke with Raymond and Rae and then the survey was carried out by Archie! All a pleasure to deal with and have recommended to friends since. Post survey Archie took time to have a Teams call to go through the report, very knowledgable and professional guy! Thank you Novello!
July 4, 2025
Unprompted review
Reply from Novello Chartered Surveyors
Dear Ben
Thank you for your five star review and feedback. It’s lovely to hear that Raymond, Rae, and Archie all made such a positive impression. We will be sure to pass on your comments to them, particularly Archie, who will be pleased to know his post-survey Teams call and detailed guidance were helpful.
We’re delighted you found the process smooth and professional throughout, and it means a great deal that you’ve recommended us.
Wishing you all the very best in your new home, and thank you again for choosing Novello.
Kind Regards Novello Chartered Surveyors
I called to enquire about a survey on…
I called to enquire about a survey on behalf of my dad and spoke to a lady Marni she was so helpful, friendly and overall the best customer service!
June 3, 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Tayler
Thank you for your review and feedback especially with mentioning Marni. Marni’s customer service is something we’re very proud of, and your kind comments will mean a great deal to her. Please do not hesitate to get back in touch if you do have any questions, we will be happy to help.
Kind Regards Novello Chartered Surveyors
Extremely quick communication
Extremely quick communication. Very responsive team.
June 4, 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Darcy
Thank you for your five star review and feedback it is very much appreciated. Please do not hesitate to get back in touch if you have any questions.
Kind Regards Novello Chartered Surveyors
A Trusted Surveying Partner We Highly Recommend
We've had the pleasure of working alongside Lisa, Dan, and the team at Novello Surveyors, and we couldn't recommend them highly enough.
Their professionalism, expertise, and commitment to delivering an exceptional service are evident in every transaction. Communication is always prompt, clear, and proactive, helping to keep matters progressing smoothly from start to finish.
What stands out most is the consistently positive feedback we receive from our clients. Time and again, they comment on the team's thoroughness, attention to detail, and willingness to go the extra mile to provide reassurance and guidance throughout the surveying process.
Lisa, Dan, and the wider Novello Surveyors team are a credit to the industry, and it's always a pleasure working with them. We look forward to continuing our successful relationship and would have no hesitation in recommending their services to anyone looking for a knowledgeable, reliable, and client-focused surveying practice.
June 4, 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Brett
Wow! Thank you so much for your fantastic feedback!! We really appreciate you taking the time to share this.
We are delighted to hear how positive your experience has been working with Lisa, Dan, and the wider team. Your comments about our professionalism, communication, and commitment to service truly mean a great deal to us.
It’s especially rewarding to hear that your clients consistently share such positive feedback, as providing clear guidance, reassurance, and thorough advice is central to what we do and reflects the values we stand by as a team and company.
Lisa, Dan, and the team will be thrilled with your kind words. We greatly value our working relationship and look forward to continuing to support you and your clients moving forward.
Kind Regards Novello Chartered Surveyors
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