We’re so happy with our experience at Novita Diamonds. Sanya made everything really easy and enjoyable. She genuinely listened to what we were after and helped us find the perfect ring. It turned out... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
At our initial meeting Kellyann asked if there were any engagement ring designs I liked and to show her pictures of these. I shared 3 with her and by the same afternoon she had emailed a quote for all... See more
Company replied
Beautiful engagement ring. Great customer service experience and really quick response times. Being able to choose the setting, metal, have band or bridge, stone, band width, engraving, birthst... See more
Company replied
Excellent service. Could not have been more helpful or forgiving when I was running dreadfully late for my appointment. Have had a disastrous experience at another lab diamond company Austen & Blake t... See more
Company replied
Company details
About Novita Diamonds
Written by the company
Novita Diamonds is proud to be one of the world's largest Lab Grown Diamonds retailers, with showrooms in Australia, NZ, the UK, Germany, Spain, Singapore, Malaysia and HK. Our lab-grown diamonds are created using state-of-the-art technology that not only produces the highest quality diamonds but also offers a sustainable and ethical alternative to mined diamonds. We are committed to providing our customers with high-quality fine diamond jewellery pieces without spending a fortune.
At Novita Diamonds, customer satisfaction is at the heart of our business. More than a diamond jewellery company, Novita Diamonds is becoming the #1 accomplice of thousands of couples around the globe in their love stories.
At Novita Diamonds, customer satisfaction is at the heart of our business. More than a diamond jewellery company, Novita Diamonds is becoming the #1 accomplice of thousands of couples around the globe in their love stories.
Ethical Lab Grown Diamonds
Written by the company
- We're committed to our planet!
Free lifetime warranty and cleaning
Buy with confidence!
Our aim for all our customers is that they receive a lifetime of enjoyment from their jewellery.
Contact info
Sydney -Parramatta - Melbourne - Adelaide - Perth - Brisbane, Australia
- 1800 503 082
- contact@novitadiamonds.com
- novitadiamonds.com
4.9
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Novita Diamonds
Wow, that’s the ultimate compliment! 🌍💎 Thank you so much! We’re thrilled to have been a part of your journey and can’t wait to welcome you back for more sparkling moments! ✨😊
Novita diamond engagement ring
My partner proposed to me with a novita diamond engagement ring. It was shiny and beautiful and presented in a box with a light in it to highlight its brilliance :) I needed it resized. Lucky they thought of everything and included an attachment to the ring incase so I could wear it before taking it in for resizing. Once I booked for it to be resized I was able to get an appointment the same week :)
December 25, 2024
Unprompted review
Reply from Novita Diamonds
That sounds like such a ✨ dazzling ✨ proposal! 💍💖 I love that Novita Diamonds thought of everything—from the gorgeous light-up box to the handy attachment so you could wear your ring right away! 😍 And how awesome that you got a resizing appointment so quickly! 🎉 Hope you’re loving your perfectly fitted sparkler! ✨😊
Pleasant experience above my expectation
Laura is very professional and helpful throughout the process. I was half expecting being push for a quick sale before I walked through the door, but instead she guided me through the process and provided solid advice. Would recommend.
February 8, 2025
Unprompted review
Reply from Novita Diamonds
Thank you for your kind words! 😊 We're so glad to hear that Laura provided a professional and helpful experience without any pressure. 💎 She truly values making the process smooth and enjoyable! If you ever need anything else, we’re here to help. ✨
Novita is everything you could ever want and need in a jeweler
Novita!!! Where do we start. You provided nothing short of exceptional customer service from the beginning. The website allowed us to customise our perfect ring and was so easy to use. The price was highly competitive and the quality was unmatched. The pick up process was seamless and the staff were so kind and accommodating, providing recommendations about how to keep my rings clean and safe.
So impressed with this business, I will never shop anywhere else.
January 8, 2025
Unprompted review
Reply from Novita Diamonds
Wow! 🤩 Thank you for your amazing review! 💎 We're thrilled to hear that you had such a seamless and exceptional experience with Novita—from customizing your perfect ring to the smooth pickup process. ✨ Our team loves helping customers find their dream pieces and ensuring they stay sparkling for years to come! 💍 We truly appreciate your support and can’t wait to welcome you back in the future. 😊💕
Fantastic Experience – Beautiful, One-of-a-Kind Engagement Ring!
I had a great experience with Novita Diamonds in Manchester when I bought my partner’s engagement ring back in 2023. I designed it online, picking out all the details to make it one of a kind, and the whole process was really easy. When I went to the store, the staff were super polite and helpful, making sure everything was just right before I finalized the purchase. The ring turned out beautifully, and I love that I could create something unique while also making an ethical choice with a lab-grown diamond. Now, with our wedding coming up this October, I couldn’t be happier with my decision. Would definitely recommend Novita Diamonds to anyone looking for a special, stress-free experience!
February 8, 2024
Unprompted review
Reply from Novita Diamonds
Thank you for sharing your wonderful experience! 💍✨ We love hearing how easy and enjoyable the process was for you, from designing your one-of-a-kind ring online to the warm and helpful service in our Manchester store. 💖 Knowing that your ring is both beautiful and ethically sourced makes it even more special! Wishing you all the best for your upcoming wedding in October—what an exciting time! 🎉💐 Congratulations, and thank you for recommending Novita Diamonds! 😊
Novita Diamonds
Thoroughly recommend Novita Diamonds for craftsmanship, efficiency, and excellent personalised customer service. Beautiful gems and jewellery, and a great experience.
February 8, 2025
Unprompted review
Reply from Novita Diamonds
Thank you for your kind words and recommendation! 💎✨ We're so glad you had a great experience and appreciated our craftsmanship, efficiency, and personalized service. Enjoy your beautiful jewellery, and we hope to see you again in the future! 😊💍
Reply from Novita Diamonds
Thank you! 😊✨ We're so happy you had a wonderful experience! If you ever need anything, we’re here to help. Enjoy your beautiful jewellery! 💍💖
Beautiful engagement ring!
I had my engagement ring with Novits, the staff was very friendly and helpful to find the right one for me, very patient as it takes me time to decide which one to choose! The quality of the ring is great, strongly recommended!!
December 20, 2024
Unprompted review
Reply from Novita Diamonds
Thank you for your lovely review! 💍✨ We’re so glad our team could help you find the perfect engagement ring and provide a patient, friendly experience along the way. Your kind words mean a lot! Enjoy your beautiful ring, and congratulations! 💖😊
Reply from Novita Diamonds
Thank you for your feedback! 😊✨ We’re glad you had a great experience with our follow-up and speedy delivery! Enjoy your jewellery, and let us know if we can assist you in the future. 💍💖
Choosing the right ring made easy.
Choosing the right ring is always hard. April was very patient with us and helped us come to the conclusion on what ring we want. Would recommend to everyone who needs help choosing a ring.
February 5, 2025
Unprompted review
Reply from Novita Diamonds
Thank you so much for your thoughtful review! 💍✨ We're so glad April could guide you through the process with patience and support. Choosing the right ring can definitely be a challenge, but we’re thrilled to hear you found the perfect one! 😊💖 We appreciate your recommendation and hope you enjoy your beautiful ring for years to come!
A truly amazing experience shopping…
A truly amazing experience shopping here. They replied so fast to every email and were completely on top of everything. They sent us so many updates and were incredibly quick with their communication. Literally one of, if not the best customer experience I have had. Could not recommend them highly enough and honestly have been recommending them outside of this review.
April 12, 2024
Unprompted review
Reply from Novita Diamonds
Thank you so much for your incredible review! 💖 We're thrilled to hear that you had such a smooth and positive experience with our team. Communication is key, and we’re so glad we could keep you updated and make everything as seamless as possible. Your high recommendation means the world to us—thank you for sharing your experience! 😊💍
Definitely recommend this place
Definitely recommend this place! The service and knowledge of all the staff were amazing. Maria helped me explore a number of diamond and ring options. The quality of the diamonds and rings are exceptional.
February 5, 2025
Unprompted review
Reply from Novita Diamonds
Thank you so much for your fantastic review! 💎✨ We’re so glad to hear that Maria could help you explore the perfect diamond and ring options. It’s wonderful to know you’re impressed with the quality and service. We truly appreciate your recommendation and hope to see you again soon! 😊💍
NOVITA Delivered everything we dreamed of!
🌟🌟🌟🌟🌟
NOVITA is incredible! Ludwing made buying my partner’s engagement ring such a special experience. His kindness and expertise helped me learn and understand every detail, ensuring the ring turned out exactly as we dreamed. The result is stunning, and my partner absolutely loved it. I highly recommend NOVITA for their ethical, beautiful lab diamonds and exceptional service. Thank you, Lud! 💎✨
August 19, 2024
Unprompted review
Reply from Novita Diamonds
Thank you for your amazing review! 💖 We're so glad Ludwing could make your experience so special and help bring your vision to life with such care and expertise. 😊💍 It’s wonderful to hear that your partner loved the ring! Your recommendation means so much to us. Thank you for choosing Novita, and we’re thrilled you enjoyed the journey with us! 💎✨
Fabulous service
Fabulous service, ring arrived a little over 3 weeks from ordering. It’s stunning, the sparkle is amazing and I’m overjoyed with it. It was a bought as a dress ring for my right hand by my very lovely hubby. When Novita email to say it’s ready to ship, you do need to confirm you’re ready to receive it, it’s a great way of ensuring the delivery address is right and that you’re able to sign for it on delivery. The light up box is a lovely little touch. I did a lot of online research looking at various rings but I kept being drawn back to Novita as the ring itself is 18ct yellow gold with the diamonds set in platinum rather than white gold. All in all, a fantastic service and I would thoroughly recommend Novita Diamonds.
February 4, 2025
Unprompted review
Reply from Novita Diamonds
Thank you so much for your wonderful review! 💍✨ We’re thrilled to hear that you're overjoyed with your stunning ring, and it’s fantastic that the light-up box added that special touch! 😊 We also love that the combination of 18ct yellow gold and platinum setting drew you to Novita. It’s great to know the service and delivery process was smooth for you. Your high recommendation means a lot to us—thank you for choosing Novita Diamonds! 💖
Reply from Novita Diamonds
Thank you for your kind review! 😊 We're so glad to hear that you were happy with both our customer service and the quality of our products. 💎 If you need anything else, we’re here to help! 💖
Love my lab diamond stud earrings from…
Love my lab diamond stud earrings from Novita. Still sparkling as new and honestly can’t tell the difference from my previous diamond studs. They also have a spring clasp ‘butterfly’ for extra security against them falling out.
Delivered in perfect condition - nicely packed and prompt delivery. Ordered online within the UK
February 4, 2025
Unprompted review
Reply from Novita Diamonds
Thank you for your fantastic review! 💎✨ We’re so happy to hear you love your lab diamond stud earrings and that they’re still sparkling like new! The extra security with the spring clasp is always a great feature. 😊 We’re also glad the delivery was smooth and the packaging met your expectations. Thank you for choosing Novita, and we hope to assist you again soon! 💖
Aly was amazing
Aly was amazing, she helped me choose my diamond earrings (both pairs) and my diamond necklace. I will be going back for my wedding band. My diamonds and flawless, and her service was fantastic. Novita are also reasonably priced compared to places like the diamond shop who can charge 3 - 5x as much for the same diamond.
I would buy more, if my credit card allowed it.
October 3, 2024
Unprompted review
Reply from Novita Diamonds
Thank you so much for your wonderful review! 💎✨ We’re so happy to hear that Aly could help you choose your stunning diamond earrings and necklace, and we’re excited to assist you with your wedding band in the future! 💍😊 It’s great to know you found our prices reasonable while still receiving top-quality diamonds. Thank you for choosing Novita!
Brisbane showroom great service
April from the Brisbane showroom was really helpful and friendly and helped my partner and I get a good understanding of what we were looking for and also gave plenty of info around the all of the diamonds/rings. Would definitely recommend a visit
February 4, 2025
Unprompted review
Reply from Novita Diamonds
Thank you for your wonderful review! 💍✨ We're so glad April could provide helpful and friendly service, making sure you both felt confident in understanding your options. 😊 We truly appreciate your recommendation, and we hope to see you again soon for any future jewellery needs! 💖
Engagement ring & wedding ring
Went to purchase my fiancé’s engagement ring 2 years ago and had exceptional service from the initial consultation all the way up to the collection of the ring and also free unlimited cleaning.
Returned 2 years later in 2025 in preparation for the wedding and Sanya was once again able to assist and make sure we picked the perfect rings for the big day.
Thank you to Novita & Sanya for taking care of me. Would always recommend to friends and family.
February 4, 2025
Unprompted review
Reply from Novita Diamonds
Thank you so much for your lovely review! 💍✨ We’re thrilled to hear that Sanya could assist you both with finding the perfect engagement ring and wedding bands. It’s fantastic to know you’ve had such a positive experience with Novita from start to finish. 😊 We truly appreciate your recommendation and can’t wait to help you with any future jewellery needs. Wishing you both a beautiful wedding day! 💖
Fantastic customer service
Fantastic customer service from Sanya!
We got our engagement rings done here and have come back for our wedding rings. Would definitely recommend to everyone.
February 4, 2025
Unprompted review
Reply from Novita Diamonds
Thank you so much for your kind words! 💍✨ We're thrilled to hear that Sanya provided fantastic service and that you’ve returned to us for your wedding rings. 😊 We truly appreciate your recommendation and are so happy to have been part of such a special journey! Wishing you both all the best for your upcoming wedding! 💖
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.