Novita Diamonds  Reviews 

All the staff were amazing, I chose to change the width of my bands and did this all via email/photos and they were so helpful with the process.

Accomodate multiple visits without partner to get the perfect ring, professional, responsive and asked the right questions to help uncover what the best approach should be.

I recently purchased a necklace and bracelet from Novita Diamonds, and I am beyond impressed with both the quality of the products and the outstanding customer service. From the moment I made my purchase, the team was incredibly attentive, ensuring every detail was taken care of. They really went above and beyond to make sure my experience was smooth and enjoyable.

The jewellery itself is absolutely gorgeous—high-quality craftsmanship and beautiful design. I can tell that a lot of care and attention went into making these pieces. They are elegant, timeless, and exactly what I was hoping for.

I’m so pleased with my purchase and will definitely be coming back for future pieces. Highly recommend Novita Diamonds to anyone looking for both exquisite jewellery and great service!

The ability to customise my exact ring from the diamond shape to band metal and everything in between from the comfort of my home is unmatched. No upselling or pressure from a retail outlet just and super simple and easy process to build my ring.

Once the ring arrived I was beyond happy with the quality and service from the Novita Diamonds Adelaide team. I would definitely recommend this to anyone who is after a custom engagement ring.

My experience with Novita was the best, Doria was great, she showed me different options and helped me choose the perfect ring, my fiancé and I are so happy. Thanks to Doria and all the team at Novita. ❤️

Novita made the entire process of purchasing the perfect diamond for my engagement effortless and really enjoyable. They were so helpful from the start, encouraging me to come into their office to see the diamond before making a decision and even compare it to different sizes, shapes and clarity. Their expertise and guidance made everything so much easier - I learnt so much from them about the whole process! The diamond itself is 2ct and absolutely stunning - my fiancé loves it! I couldn’t be happier with the whole experience and I highly recommend Novita Diamonds for anyone looking for a flawless and stress-free purchase.

Amazing customer service quick responses and very lovely to deal with.

We have been happy customers of Novita since 2022. My husband really enjoyed the process of designing my dream engagement ring with Novita. We have since purchased my wedding ring & eternity ring from them, I absolutely love my complete set & have received plenty of compliments. Having the option to engrave my pieces was a special touch that made my pieces feel even more unique to me.

The team have always been so helpful and I really enjoyed my time in the store during appointments. Each time I went in for an appointment, I was always given incredible customer service & not once did I feel rushed or pressured. I had all my questions answered either in person or over email when making a purchase. I always left the store with an exceptionally clean ring & I now own their ring cleaning pen (which I highly recommend).

I highly recommend Novita Diamonds & I can’t wait to build on my collection of their amazing pieces throughout the years.

Thank you to Novita & the amazing staff!

I’ve been a Novita customer since 2022, with them designing and creating my engagement ring and in 2024, my partner and I choosing Novita wedding bands. No matter who I interact with at Novita, they are always so helpful and lovely. Not only is their custom service outstanding, I love my rings!

Looking for an engagement ring for my partner, we had shopped around, but once we arrived at Novita, we knew this was the place we wanted, the team made us feel comfortable, are patient, and allow us the time to discuss and find the best product. We are now in the process of looking for additional pieces and again have had a great in store experience.

Had the best experience picking an engagement rin for my now wife.. we where the 1st proposal in store wich made it special

I am a repeat customer of Novita Diamonds. The service is exceptional and personal. Recently I lost the backing to one of my earrings, I got in touch with Toby who very promptly helped me out and I had a replacement to me within a matter of days! It is very nice to know that that I can contact Toby directly, a very big reason why I remain loyal to Novita - the customer service.

Just picked up a fabulous new ring from Novita. Always exceptional service from Laura. Recommend.

I got my engagement and wedding rings from here and the team were amazing, from picking my diamond to the setting and then bringing in the exact diamond and letting me have a look at it in person before setting it was amazing!

Bonus the team also accommodated my husband request of getting the rings engraved without me knowing what it said

Such a wonderful helpful team. (Manchester branch!)

The team has been so accommodating and helping given my request was not conventional. The quality of the service was also spectacular. The first time I had bought a lab grown diamond and won’t be the last. Highly recommend. Also make sure you work with WenD.

Great service from Laura in helping me with engagement ring from my partner. I had no idea about anything to do with jewelery or diamonds but she explained everything perfectly and in easy to understand terms. Would definitely recommend to anyone looking in the future!

It’s been six months when I first visited Novita Diamonds - Brisbane and it was Ludwing who welcomed and accommodated me on choosing the perfect engagement ring for my partner.

I came to the store with only a limited knowledge of engagement rings and their sales consultant Ludwing was very helpful with sharing his expertise and knowledge based on my needs. He thoroughly explained each type of diamond and its differences to one another.

After the intricate explanation of Ludwing, I have the chosen the perfect engagement ring that suits the personality of my partner to which I proposed on my birthday last year and with the Brisbane River and Story Bridge as our perfect background.

The moment she had the glance of the engagement ring, her eyes just sparkled and the smile of her beauty radiate elegance just like the diamond ring.

And now, we’re getting married this 25th of May and this wouldn’t happen without the help of Novita Diamonds.

Huge shout out as well to Marianela for assisting me during the pick up. She was really nice and even asked how I am gonna do the proposal and when would it happen. This just shows that Novita Diamonds cares about their client and wanted to be part of their momentous celebration.

Sharing the picture of now my fiancée and soon to be my wife with the stunning round brilliant diamond with a crown under halo band. (with her permission!)

Cheers to Novita Diamonds for their exceptional quality service. Our first but wouldn’t be the last!

Great service

I loved designing my dream ring with my partner. Being able to try the different diamond sizes, cuts and settings really helped me to customise my ring to be everything I’d hoped it would be. I couldn’t be happier with final product.

First of off the lab diamonds they have are stunning and the associates are very knowledgeable and honest and helpful. I booked an appointment for and engagement ring in November and mirabel from Adelaide helped me customised my desired lab diamond and ring and had it made and delivered in 3 weeks time. It was the best and the most stunning engagement ring and of course “she said yes” a day after I collected and and proposed. Everyone said the same thing the ring is stunning!!! Thanks no it’s diamonds!!!