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Review summary

Created with AI, based on recent reviews

Looking at 41 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their professionalism, helpfulness, and extensive knowledge, making interactions pleasant and productive. The customer service is consistently highlighted as exceptional, with many people appreciating the personalized and responsive approach. Reviewers often mention the efficiency and speed of the service, noting quick response times and a smooth overall experience. However, some customers were dissatisfied with the service, citing issues with delays in obtaining NIFs and a lack of clear communication regarding document requirements. A few people also mentioned that the process was not as fast or efficient as they had expected, leading to frustration with the turnaround time.

What people talk about most

Service

Consumers find service to be positive. Many reviewers praise the efficiency and professionalism, highlighting... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the team's professionalism,... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting responsive, helpful, and... See more

Response time

People report positive experiences with response times. Customers praise the team's quick responses and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Used Novomove for my visa documents and honestly can't say enough good things. They were professional, patient with all my questions, and when something went wrong with my apostille they jumped in imm... See more

Company replied

Rated 5 out of 5 stars

To those reading my review to get an idea of ​​Novomove's services, I highly recommend them. I initially requested a simple service, which was delivered on time. Then I requested a more complex servic... See more

Company replied

Rated 5 out of 5 stars

Just opened my Portuguese bank account remotely through Novomove and honestly couldn't be happier with how it went. From the start, communication was clear and they were really responsive. They tol... See more

Company replied

Rated 5 out of 5 stars

Honestly didn't think I'd actually make it to Portugal. The digital nomad visa seemed doable in theory but the paperwork was confusing as hell. Income proof, apostilles, health insurance that con... See more

Company replied


Company details

  1. Immigration and Naturalization Service

Written by the company

Novomove is more than just a service provider; it's a gateway to simplifying your relocation journey to Portugal. While our core focus lies in obtaining the Portuguese National Identification Number (NIF) and facilitating bank account openings, we provide a comprehensive range of services designed to ease the transition for individuals moving to Portugal. At Novomove, our focus goes beyond merely delivering a service. We aim to facilitate a smooth transition for individuals looking to establish connections with Portugal, ensuring they're not lost in paperwork or bureaucratic procedures. We pride ourselves on our ability to simplify the process, resulting in a prompt and seamless experience for our clients.


Contact info

4.8

Excellent

TrustScore 5 out of 5

171 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great company to work with, Highly recommend

Working for this company was so great that I asked where I could review the service.

My family and I needed our NIFs for our move to Portugal. After submitting everything and signing everything we received our NIFs in one day.

The platform is also great for document submission.

I highly recommend working with Novomove.

October 18, 2023
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Reply from Novomove

Dear Ismael,

Reading your review truly warmed our hearts. 🥰

Helping families like yours make a smooth transition to Portugal is the very reason we exist.

It's great to hear that our platform made the document submission process easier for you. Speed and efficiency have always been our top priorities, and I'm glad we could deliver.

We hope your journey in Portugal is filled with beautiful memories, and remember, we're always here should you need any further assistance.

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Rated 5 out of 5 stars

I needed a NIF for a move to Portugal…

I needed a NIF for a move to Portugal and Novomove got it done without a load of stress.

October 14, 2023
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Reply from Novomove

Hi David,

Making your move to Portugal smoother is exactly what we aim for. Thank you for taking the time to share your positive experience with us! 🚀

Rated 5 out of 5 stars
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Reply from Novomove

A huge thank you for taking a moment to leave us a 5-star review, Federico! 🌟

We're thrilled to know you've got your NISS number in hand. It was a pleasure ensuring it landed there, and we hope it opens doors to seamless experiences in Portugal.

Rated 5 out of 5 stars

100% recommend using Novomove!

100% recommend using Novomove, they are reasonably priced for the services they provide. My request was processed quickly and accurately. Thank you Philip and Dianne, your responses were always quick and I received my NIF promptly even during the busy summer months.

October 9, 2023
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Reply from Novomove

Thank you so much for sharing your positive experience with Novomove, Sandra! Your recommendation means a lot to us!

Wishing you all the best in your endeavors in Portugal.

Rated 5 out of 5 stars

5 star service

I used Novomove to apply Portugal NIF for myself and my wife. It provided excellent service with quick responses and clear information and updates. They always tried to answer my questions or solve my problems.

October 9, 2023
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Reply from Novomove

Thank you so much for taking the time to share your experience, Tian-Shiang! We are thrilled to hear that you found our service excellent and that we could assist you in obtaining Portugal NIFs for both you and your wife.

If you ever have any more questions or need further assistance in the future, please don't hesitate to reach out. We're here to help.

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Rated 5 out of 5 stars

I used novomove to obtain my NIF and it…

I used novomove to obtain my NIF and it was very easy and fast. They had great communication

June 16, 2023
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Reply from Novomove

Hello Jonathan, we're thrilled to hear about your positive experience with Novomove!

We take pride in our communication and efficient service. Thank you for choosing us to help obtain your NIF.

Looking forward to assisting you again in the future!

Rated 5 out of 5 stars

Was expecting to get delivered in two…

Was expecting to get delivered in two weeks but got it in three days. Amazing service and quick turn around.

June 20, 2023
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Reply from Novomove

Hi Douglas, we're delighted to hear that our service exceeded your expectations.

At Novomove, we always aim to provide our services as quickly as possible without compromising quality.

Thanks for your review and we're here for you anytime you need us!

Rated 5 out of 5 stars

I chose to use this company because the…

I chose to use this company because the process was clear and simple. Thank you so much Novomove for such an amazing job! Truly satisfied with the outcomes and will totally recommend your service to other family members.

June 6, 2023
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Reply from Novomove

Hi Kolbein, thank you so much for your kind words!

We're pleased that our clear and simple process made your experience smooth. Your recommendation to your family members means a lot to us. We're here to provide the same quality of service to them anytime.

Thank you for choosing Novomove!

Rated 4 out of 5 stars

Very fast!

Very fast!! It took less than a week to get my NIF and the price is great. My only problem was the signature process for the power of attorney they provide. I couldn't do it from the phone, because it needs to look the same as in your passport. But after I've done it with mouse on my laptop, everything was ok.

June 11, 2023
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Reply from Novomove

Hi Arya,
Thank you for your feedback!

We understand that the signature process for the power of attorney might have been a bit challenging on the phone, and we appreciate your patience and effort in overcoming that.

We're looking forward to assisting you in the future.

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Rated 5 out of 5 stars

After careful consideration

After careful consideration, I decided to use the services of Novomove. As a result, it was a most effective experience. Delivered what I needed ahead of schedule. Keep up the great work

June 13, 2023
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Reply from Novomove

Hi Samuel,
Thanks for putting your trust in Novomove! We're thrilled that our services lived up to your expectations and delivered what you needed ahead of schedule. Your words of encouragement make us want to work even harder!

Rated 5 out of 5 stars

Glad to give you 5 stars

Glad to give you 5 stars. This company is very quick with all the necessary processes and the customer support team is great!

June 19, 2023
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Reply from Novomove

Hello Akera,
Your 5-star rating made our day! We're glad to know that you found our processes quick and our customer support team great. We aim to provide the best service to our clients, and your words affirm the hard work we put in.

Rated 5 out of 5 stars

Getting our NIFs was easy

Getting our NIFs was easy! We entered all our information into the Novomove form on Monday, received a Power of Attorney form to sign on Tuesday, and on Thursday I received my NIF and on Monday my wife had her NIF. Nice job, guys!

June 16, 2023
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Reply from Novomove

Hi Tilly,
Thank you for sharing your experience with us! We're happy that we could assist you and your wife in getting your NIFs efficiently. Your satisfaction is our goal, and we're glad we achieved it.

Rated 5 out of 5 stars

I needed a NISS for a local job…

I needed a NISS for a local job contract. They replied the same day I reached out and just after 3 days from submitting my documents, I had my NISS. Super quick and straightforward. Totally happy with their service!

June 7, 2023
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Reply from Novomove

Hi Scott,
Thank you for choosing Novomove! We're glad to hear you had a positive experience with us and found our service quick and straightforward. Your happiness is our happiness!

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Rated 5 out of 5 stars

Everything that Novomove promised

Everything that Novomove promised, they delivered! Wish I had found them sooner, before wasting time trying to do it all by myself. My deepest thanks to the entire team.

June 13, 2023
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Reply from Novomove

Hello Juan,
Thank you for your heartfelt review! We're glad that we could save you some time and deliver as promised. We appreciate your trust and kind words.

Rated 5 out of 5 stars

I can't even begin to describe how…

I can't even begin to describe how valuable Novomove's services have been to me. They made my dream of moving to Portugal a reality by helping with the NIF, bank account, NHR status, even an immigration lawyer. Their guidance saved me not just headaches and tons of time, but also literally thousands of dollars. Worth every single dime!

May 31, 2023
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Reply from Novomove

Hello John,

Wow, your kind words really brightened our day! It's fantastic to know that we could assist in making your dream move to Portugal a reality. We're here whenever you need us - happy adventures in Portugal!

Rated 5 out of 5 stars

Novomove help us in the NIF and bank…

Novomove help us in the NIF and bank account opening process. It would be a stress for me to do by our own. Whenever we had any questions, their team was always give prompt and professional responses. Their service really helpful and valuable!

June 13, 2023
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Reply from Novomove

Hi Georgia,
Thank you so much for your lovely feedback! We're glad to hear that we could help you navigate through the NIF and bank account opening process and take some stress off your shoulders. Your satisfaction is our priority!

Rated 5 out of 5 stars

Get my NIF in 3 days

Get my NIF in 3 days. Thanks for good customer service and useful website that makes the process easy.

June 15, 2023
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Reply from Novomove

Hello Denny,
It's great to hear that you found our service helpful and our website user-friendly. We're glad we could assist you in getting your NIF quickly. Thanks for your positive feedback!

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Rated 5 out of 5 stars

Among various websites claiming to…

Among various websites claiming to provide this service, I found Novomove the best. They provided excellent service and got my NIF really fast. They also provide extra helpful information for first-time applicants like me. As to me trusted service!

June 19, 2023
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Reply from Novomove

Thank you for your kind words, Nancy!

We're thrilled to hear that our service stood out and that you found the additional information helpful. We always aim to provide the best experience for our clients, especially first-time applicants.

Thanks for trusting Novomove!

Rated 5 out of 5 stars

Really like to work with this company

Really like to work with this company. So clear and helpful website. They made getting a NIF in Portugal easy for my entire family. And it takes less than a week! Thanks managers for their support.

June 12, 2023
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Reply from Novomove

We're delighted that we could help you and your family, James.

Your positive feedback about our website and support from our managers is much appreciated. Thank you!

Rated 5 out of 5 stars

Getting my NIF from Novomove was really…

Getting my NIF from Novomove was really easy. I followed their directions and uploaded the necessary documents. A few days later, I had my NIF. They helping to avoid my language barrier issues, Thanks for help and your service!

June 12, 2023
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Reply from Novomove

Thank you for your kind words, Jason!

We're glad we could assist in overcoming the language barrier and that you found the process to get your NIF easy. We appreciate your feedback.

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