A general enquiry turned out to be a very informative conversation. I spoke to Hannah who found nothing I asked to much effort to explain very clearly and courteously. Thank you and what a refreshin... See more
Company replied
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Review summary
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Reviews shaping this summary
Conrad phoned me back promptly. He did his best to find me a good deal, it just isnt worth my while at the moment. I understand that insurance companies have to make a profit but theyre supposed to sa... See more
Company replied
Rang to discuss my renewal quote. Elliot was very helpful and explained in lay man's terms the minefield that is pet insurance! Tweaked my pets cover to a more appropriate one which was also cheaper.... See more
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From the time claim went in. Been very efficient and covered what was in policy with no quibble within 10 days. Called and spoke to Oliver in customer services who explained ongoing treatment, medicat... See more
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Company details
About Now Pet
Written by the company
Affordable, no-nonsense lifetime pet insurance for dogs and cats
Caring for your pets shouldn’t break the bank. That’s why our policies are built to keep costs low and value high – smart cover that saves you money while ensuring your pets get the quality care they deserve.
Get a Quote now
Now Pet customers get access to
FREE 24/7 vet support
UK customer service
15% multi-pet discount
Excesses from as low as £99
0% interest monthly plans
Lifetime cover as standard
With lifetime cover as standard, flexible excesses, round-the-clock vet support, discounts on prescription medication, a generous 15% multi-pet discount, and a UK-based team, Now Pet Insurance combines life-long protection with value-for-money.
Get a pet insurance quote now
Cover for dogs and cats, sorted in minutes!
Get a Quote now
Caring for your pets shouldn’t break the bank. That’s why our policies are built to keep costs low and value high – smart cover that saves you money while ensuring your pets get the quality care they deserve.
Get a Quote now
Now Pet customers get access to
Lifetime cover as standard
With lifetime cover as standard, flexible excesses, round-the-clock vet support, discounts on prescription medication, a generous 15% multi-pet discount, and a UK-based team, Now Pet Insurance combines life-long protection with value-for-money.
Get a pet insurance quote now
Cover for dogs and cats, sorted in minutes!
Get a Quote now
Contact info
United Kingdom
- 01992 926006
- nowpet.co.uk
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Now Pet
Thank you for taking the time to leave us a review.
Very helpful staff member that also…
Very helpful staff member that also provided a lot of information
July 6, 2026
Unprompted review
Reply from Now Pet
Thank you for taking the time to leave us a review Ashlee.
Ellie was great really helpful and…
Ellie was great really helpful and friendly
July 6, 2026
Unprompted review
Reply from Now Pet
Thank you for taking the time to leave us a review Liam. I am pleased to hear that Ellie was helpful and friendly.
The lady tried to help as much as she…
The lady tried to help as much as she could but she still couldn't pre orthorise my pets claim. But they have promised to sort the claim payment with the vets direct.
July 2, 2026
Unprompted review
Reply from Now Pet
Hello Rachael, thank you for taking the time to leave us your feedback.
Reply from Now Pet
Thank you for leaving us a review Becky.
Renewal
I managed to speak to an operator straight away, wasn’t on hold for long, which is always a bonus. My premiums went up this year, but phoned them and managed to get the price down, good to speak to George and Jakob who could help me and the cover is the same.
July 2, 2026
Unprompted review
Reply from Now Pet
Thank you for taking the time to share your experience with us. I am so pleased to hear George and Jakub were able to assist you with your renewal.
Elliot was very informative and polite
July 2, 2026
Unprompted review
Reply from Now Pet
Thank you for taking the time to share your feedback with us Nick.
Spoke to Kimberly in claims very…
Spoke to Kimberly in claims very helpful and friendly. Explained everything clearly.
July 2, 2026
Unprompted review
Reply from Now Pet
Hello Lisa, I am so pleased to hear that Kim was helpful and friendly. Thank you for sharing your experience with us.
Paige was extremely helpful and kind to…
Paige was extremely helpful and kind to an older person who isn’t computer savvy. Thank you Paige
X
June 29, 2026
Unprompted review
Reply from Now Pet
Thank you for taking the time to leave us a review Debs.
Fell behind on payment and the agent…
Fell behind on payment and the agent was so kind, we decided on a payment on the day and then he kindly spread the cost of the insurance over the two remaining payments. Will definetly stay with Now Pet Insurance. Have been with them for years. Never had a problem :)
July 1, 2026
Unprompted review
Reply from Now Pet
Thank you for taking the time to leave us a review and sharing your experience with us Carla.
I was able to get the help I needed by…
I was able to get the help I needed by making one phone call. I didn't wait very long and Was met by a friendly voice on the end of a phone. Far better than being asked to go to a website or chat with an AI assistant.
Polly took the time to listen to all me questions and answer them in a way which helped me to understand my Insurance Policy. She said I could ring again and ask for her if I need any more help. I felt far less confused and anxious by the time I got off the phone.
June 17, 2026
Unprompted review
Reply from Now Pet
Hello Laraine, thank you for taking the time to leave us a 5 star review. I am so pleased to hear that Polly was able to assist you during your call. We appreciate your lovely feedback.
Lovely adviser helped me get what I…
Lovely adviser helped me get what I needed
June 26, 2026
Unprompted review
Reply from Now Pet
Thank you for taking the time to leave us a review.
Robyn was super helpful and make sure…
Robyn was super helpful and make sure things were made clear around what I needed to do about making a claim.
June 26, 2026
Unprompted review
Reply from Now Pet
Thank you for taking the time to leave us a review Rebecca. I am so pleased to hear that Robyn was able to assist with your queries.
Friendly and efficient
George clearly and fully answered all of my questions and was efficient, polite and friendly
June 25, 2026
Unprompted review
Reply from Now Pet
Thank you for taking the time to leave us a review George.
The person that I was chatting to was…
The person that I was chatting to was not pushy and when I explained the situation he was very helpful
June 25, 2026
Unprompted review
Reply from Now Pet
Hello John, thank you for taking the time to share your experience with us.
very helpful and efficient
Polly was very helpful and efficient. She was knowledgeable and was able to offer me support
June 24, 2026
Unprompted review
Reply from Now Pet
Thank you for taking the time to leave us a review Adam.
Been with nowpet a long time now
Been with nowpet a long time now - great company to deal with. George was very helpful, polite and a great ambassador for the company. Thank you George
June 23, 2026
Unprompted review
Reply from Now Pet
Thank you for taking the time to leave us a review Jon. I am so pleased to hear that George was helpful. We truly appreciate your lovely comments and will pass this onto George.
Reply from Now Pet
Thank you for taking the time to leave us a review Gareth.
Stay clear!
Do not touch this company with a barge pole! All the money you pay for insurance is a waste of time, they fail to mention all the 'caps'.
I rang the company before I went ahead with my dogs treatment and they said they would cover it all!
Absolute joke!
June 19, 2026
Unprompted review
Reply from Now Pet
I am very sorry to hear this. We would like to look into this as a matter. As TrustPilot is a third-party platform, I have sent you a message directly via TrustPilot for further details (please note that this will come from TrustPilot and not Now Pet Insurance). If you can reply to that message with your policy number and contact number.
Spoke to Emily today
Spoke to Emily today. She was very thorough and explained all details of my policy. I found her very pleasant and helpful
June 18, 2026
Unprompted review
Reply from Now Pet
Thank you for sharing your experience with us. I am so glad to hear that Emily was helpful and was able to answer your questions.
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