NRMA Insurance Reviews 

NRMA AND Sgio I am not happy with your services, especially NRMA they had my car for over a month and didn’t do any repairs on my c63 In fact all you guys did was cause more problems. I am very disappointed from the biggest to the lowest, the CEO of NRMA, Mrs with all respect but you need to check your company with a reality check or your business might lose a lot of customers & just in my opinion who do you think I should of got insurance cover with? I guess time will tell I will let you know on that one! Cheers and plz go ahead cancel my policy like iv been asking you too you wasted my Time!!

You will have to offer me a brand new c63 s Gle AMG now Mr Mercedes and Mrs NRMA ! Get in contact with me regarding this you guys have upset and left me very disappointed and unhappy with my own car I shouldn’t feel like this man aye Carolyn Darke!

Asked for an email copy to be sent, was told no worries.
Said that I was registering the car that day, so I need the email.
No worries.
Nothing arrived.
3 days later still nothing.
4th phone call, was told my email was not selected, so it will take another 24hrs to recieve my documents.
Meanwhile car is still not registered.
Unusually poor service from NRMA/IAG.
Not what I am accustomed to.

Super friendly, helpful and professional staff members! ... I created 2 new insurance quotes (CTP + Comprehensive) online. These were converted to actual policies over the phone. I was offered 10% + 5% discounts for initiating these policies online including qualifying for a multi-policy discount! A few discrepancies were corrected (we're human!) including a request from me for a start direct debit date change were all carried out with a smile. Happy to know that we have an actual NRMA branch in town (Inverell NSW 2360) if needed!

always no hassell with either claims or renew policies or new quotes

I have been a member of NRMA for over 10 years. I always an honest when filling in my information in terms of vehicle use, kilometres travelled, where the vehicle is stored etc. I went to renew my policy to find by switching my gender from male to non binary saves me 25% on my premium. In the 10 years I have been a member, a 25% reduction in my premium has never been on the cards. This is all with the SAME driving history, same address, same number of claims, same everything… all a part from updating my gender.
I’m perplexed how this makes such as difference.
Yes, I understand, statistics, inclusion etc are part of what NRMA are trying to achieve but a 25% all because of identifying as Non Binary…. Why not be fair to the average person NRMA - I don’t know how I have become a safer driver by declaring I’m non binary

Our tenants moved out and left the house filthy. They also damaged the kitchen and bathroom. NRMA told us we would have to lodge two separate claims for repairs, each with an excess of $1,100, and that they also required 4 weeks' rent (the bond). We tried to explain much of the bond was gone due to cleaning costs, and we did not have the $4000 plus dollars required to even get the claims process started. Communication was also really poor, in that we had to chase information and updates. It felt as though there wasn't much motivation to support us and find solutions. In the end, we just gave up.

In my opinion, NRMA have always been great to deal with and their staff very knowledgeable. I cannot fault their integrity.

The whole process was amazing thanks NRMA and Team

Thanks to NRMA roadside assistants Ali, & trainee Sarmad for today's battery replacement.

Due to car being my elderly aunts they prioritise to come asap and my aunt was very appreciative of the speed of service.

Also manager Ozzy arrived I assume to oversee the trainee. he was also very kind and offered good information also. Ali kept us updated on their goings on while changing battery. All very respectful and friendly. Thank you

We were involved in an accident with an NRMA insured driver over 4 months ago. The at fault driver admitted liability and lodged a claim with her insurer (NRMA). Since this time we have been endlessly stuffed around and ultimately ghosted by NRMA Insurance claims Department, which is now based somewhere in Asia. Significant damage has been done to our vehicle through no fault of our own and now NRMA think that we will just go away if they continue to ignore us.I have started asking around and found that this tactic is now widespread with NRMA so therefore suggest that anyone thinking of insuring anything don't do so with NRMA. We have now had to refer our claim to the Australian Financial Complaints Authority to try & seek a resolution. NRMA are a disgrace!!

I was frustrated with the continuous increase in premiums last year and again this year. We have been members for 47 yrs and I do not feel that they show me any loyalty so why should I. I have had just one other quote this year which was $750 less for the same product or at least an equivalent product.

I wanted to update the address on my policy as I have recently moved, yet the online form was showing an increase in the policy payments as opposed to what should have been a decrease as outlined by their risk factors. Calling the number provided put the increase at an even higher rate than what the website showed!

Apparently living in an area with a lower crime rate and putting your vehicle behind a locked garage means your car is at a higher risk than the previous location with a higher crime rate and being left out in the open in a carport. This is ridiculous and goes against everything they describe what determines the overall premium amount.

Edit: It seems they don't bother reading reviews before giving a scripted response either.

Their system is not user friendly and when you email them their staff do not read your email and act like AI

The first time I called your company the lady I spoke with was not very helpful the 2nd time I called a Gentleman by the name of Aspen was extremely helpful and did his research into what I needed and was looking for so i think you should train your staff so they know exactly what you offer in terms of policy

What a great find ..lend lease house insurance and over $200 better than others. So easy on line (discount) even for those not text savvy. Quick and done in just a few minutes. Really pleased.

The staff I dealt with were knowledgeable, helpful and friendly. While the premium isn't always the cheapest, in this case it was for my insurance needs.

I had a policy and because it got cancelled as I missed one payment, they now no longer do fortnightly and they are charging 10 more each payment and the policy price can change any day depends on the day of the month
When pushed to explain why she couldnt actually explain why

Had a new vehicle written off due to hail damage. They have new for old replacement on policy for new vehicles written off within the first 2 years of purchase. Claims incorrectly processed the claim as a finance payout when I called to advise them it should be a new for old replacement I was met with rudeness and told that they could not discuss the claim results with me. I am the policy holder as verified on the phone and therefore I should absolutely be able to ask questions to get an understanding of how they came to that decision. As it turns out it was an error on NRMA side, mistakes happen this is not what was upsetting to me. Instead of helping me they treated me like I was not entitled to ask or clarify. Spoke over the top of me constantly did not allow me to respond and then accuse me of being rude. Yes I was upset rightfully so but at no stage did I swear, yell or abuse anyone. I was advised that they only had one person who works in the New for Old claims department for qld so they would not be able to process my claim until that person returned from their Christmas holiday. Long story short it was a horrendous experience with staff who seem to think that everyone who is upset is rude when they make errors. I have lodged a formal complaint as I would like them to investigate the treatment and the information they gave me. Regardless I have made a decision to cancel my NRMA insurance...that will be my response. Aweful experience!

Forget NRMA Australia and their so called loyalty programme. I have had at least 4 continuous policies with them for over 40 years and was offered a “lifetime” no claims bonus. My wife made a claim for a minor car accident for the first time in 40-years and this year NRMA has raised our insurance by 45% quoting that “we don’t do no claims bonuses anymore, we call it something else”. That demonstrates the extent of NRMA loyalty to its customer - zero!!! I will be cancelling all 5 of my current policies with them.

I have my house, and 2 cars insured with NRMA and now wanying to insure my caravan and get cheaper quotes from elsewere even with the group discount from them. I 9nly want it insured for the 25k i paid for it but the minimum is 38k ehick makes zero sense. Anyhow i am going with either GIO or new wave insurance as they are half the cost of NRMA . This valued customer doesnt feel very valued, might take everything else to a different company also.