Had great experiences with NRMA roadside assistance and telephone staff every time BUT More than 20% policy price increases year on year for comprehensive car insurance is a joke. What hap... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Timeframes not transparent. It’s a Sneaky way of tricking customers when you have restrictions that are not in writing or advertised. Limiting the time a quote is valid for when it isn’t in writing an... See more
Company replied
I purchased a battery and insulation from NRMA which I’ve been a member for over 30 years. The mechanic that arrived was friendly and professional and instillation went without a hitch. But I realised... See more
Company replied
Generally happy with NRMA. Staff are excellent. Always friendly and helpful. Only problem is if you call them it can take a long time on hold. The automated response system is better than some, but st... See more
Company replied
3.1
Average
2K reviews
No recent history of asking for reviews
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Trust and Understanding of issue
They will make there claims decision on the basis of assumption and its really hard to communicate with them. If you will even email the details they will ask you 10-15 times again but if your will revert 1 day later they will email you stating we will close the case as you have not reverted. Please pay $5 extra and join another insurance company.
February 10, 2026
Unprompted review
Reply from NRMA Insurance
Hi Eli, We’re here to help. To assist you further, please send us a private message via the NRMA Insurance Facebook page using this link: https://go.nrma.com.au/FBmessenger. When you message us, kindly include your details and mention that you came from Trust Pilot so our team can support you promptly. ~ Max
I left NRMA many years ago ,I was a…
I left NRMA many years ago ,I was a gold card customer ,fir various reasons
But the service I received the other day was exceptional,friendly and went beyond to assist me
Thanks NRMA it’s nice to be back 😊
February 6, 2026
Unprompted review
Reply from NRMA Insurance
Hi Helen,
Welcome back! We’re really glad to have you with us again. Thank you for taking the time to share your experience. It’s wonderful to hear that the service you received recently was exceptional, friendly, and went above and beyond to support you.
We truly appreciate your kind words, and it’s great to know you’re feeling confident about returning. ~ Cindy
NRMA Great Help
NRMA were there quick to help and made the claim process easy cannot fault their service.
December 6, 2025
Unprompted review
Reply from NRMA Insurance
Hi Antonio,
Thanks so much for your great review! We’re really glad to hear our team was able to help and that your claim process was smooth and easy.
We appreciate you taking the time to share your experience.
If you ever need anything else, we’re here to help. ~ Cindy
When I rang
When I rang, I had a young lady that was very attentive, very well informed, very patient and extremely helpful.
I saved money by returning to NRMA and having all my cars, house, caravan and trailer all in one bundle! I was honestly very impressed and it’s nice to be able to say that about an insurance company🌸🌸🌸🌸🌸🌸🌸🌸🌸🌸🌸🌸🌸🌸🌸
February 2, 2026
Unprompted review
Reply from NRMA Insurance
Hi Caryn,
Thank you so much for your lovely review! We’re delighted to hear that our team member provided such attentive, well‑informed, and helpful service when you called. It’s wonderful to know you felt supported throughout the process.
We’re also so glad to hear you were able to save money by bundling your policies with us, that’s exactly the outcome we love to see. Your kind words truly mean a lot, and we appreciate you taking the time to share your experience.
If there’s ever anything more we can help with, we’re here for you. ~ Cindy
I'm very happy with my policies…
I'm very happy with my policies on vehicles and a horse trailer. Very competitive pricing. Easy dealings over the phone so far. Have recommended to friend who will most likely save at least 1ķ over what she's paying until now
February 9, 2026
Unprompted review
Reply from NRMA Insurance
Hi Liz,
Thanks so much for your wonderful review! We’re really glad to hear you’re happy with your policies and that our competitive pricing and phone support have made things easy for you so far.
It’s great to know your horse trailer and vehicle cover are working well for you, and we really appreciate you recommending us to your friend. Helping them save is exactly the kind of outcome we love to hear about.
If there’s anything we can support you with, we’re always here to help. ~ Cindy
Good service and staff are helpful
Easy to get on to what your after and the staff are very helpful
February 7, 2026
Unprompted review
Reply from NRMA Insurance
Hi Gavin,
Thanks so much for sharing your feedback. It’s great to hear that you found the service helpful and easy to navigate. We’re really glad our staff were able to support you and make things straightforward.
If there’s anything else you need, we’re always here to help. ~ Cindy
Reply from NRMA Insurance
Hi Gavin,
Thanks so much for sharing your feedback. It’s great to hear that you found the service helpful and easy to navigate. We’re really glad our staff were able to support you and make things straightforward.
If there’s anything else you need, we’re always here to help. ~ Cindy
Zero urgency to get anything done in…
Zero urgency to get anything done in the claim process. Nobody enjoys dealing with claims and you hope your insurer supports and handles this for you. They make zero progress on the claim unless you call and then none again until you call weeks later. My vehicle has been with them for two months and there is no update.
February 9, 2026
Unprompted review
Reply from NRMA Insurance
Hi Kieran,
I’m really sorry to hear about the delays you’ve experienced with your claim. I understand how frustrating it is to feel like you’re not getting progress or updates, especially when your vehicle has been with us for so long. This definitely isn’t the experience we want for you.
I’ve arranged for our Claims Team to give you a call back with an update on your claim. Please keep an eye out for a call from a private number. While we provide a timeframe of up to 3 business days to receive the call, it often happens much sooner.
Thank you for raising this with us, we want to make sure you get the clarity and support you need. ~ Cindy
Mandy at the Tuggerah branch is always…
Mandy at the Tuggerah branch is always on the ball and so very helpful as are her staff . I wont deal with with online or phone quotes but face to face is my preference due to proper customer service and advice. We have 9 policies with NRMA and always check competitors but return to NRMA.
February 3, 2026
Unprompted review
Reply from NRMA Insurance
Hi Marion, thank you so much for taking the time to share this wonderful feedback.
We’re delighted to hear how helpful Mandy and the team at our Tuggerah branch have been for you. It means a lot that you choose to visit in person for advice and support.
We truly value your loyalty across your policies, and we'll make sure your kind words are passed on to Mandy and her team. They’ll be thrilled to hear the positive impact they’re having.
If there’s ever anything we can help with, we’re always here for you. ~ Cindy
NRMA always there when you need them
NRMA is a business you can trust. They re thorough and extremely helpful. I’ve been with them for 28 years. Never have I experienced anyone that was not very helpful. I had a house fire in 2019. In a matter of half an hour my husband and twin 2yer olds were homeless. NRMA organised a hotel and the process with them was flawless and easy. I always recommend NRMA to anyone. I’m very thankful for their insurance, kind and helpful staff and having a branch in a small town. It is super helpful that they have a branch in my small town. All my insurance is with the. Thank you!
February 3, 2026
Unprompted review
Reply from NRMA Insurance
Hi Tess, thank you so much for your wonderful review. We truly appreciate you taking the time to share your experience, and we’re incredibly grateful for your loyalty over the past 28 years.
We’re glad to hear that our team was able to support you during such a difficult time in 2019. Experiencing a house fire is incredibly stressful, and knowing that our staff were able to help your family quickly and make the process as smooth as possible means a lot to us.
Your kind words about our helpful staff, our branches, and your ongoing trust in us really do make a difference. We’re committed to being there when our customers need us most, and feedback like yours reminds us why we do what we do.
Thank you again for your continued support, it truly means the world to us. ~ Cindy
NRMA have ruined my car and charged me a $1,000 excess for the privilege!
My wife recently had an accident and despite being advised that our car would be fixed within 2-3 weeks, it actually took them 2 months to get it back to us. That was frustrating and the communication was non-existent, however the real issue is that when we finally got the car back, it had scratches all down the passenger side, which were not there on the day of the accident. I have flagged this to NRMA and they are refusing to accept liability as we cannot prove how they got there, even though it has been out of our custody for 9 weeks. I have taken the car to a local smash repairer and the damage is estimated to be around $5,000, not to mention the shoddy job that was done on buffing the bonnet (which had to be fixed due to the accident) which will also have to be redone by a more reliable repairer. For a company that claims that they only work with the best and provide top quality work, the repairs and the experience was low budget and unprofessional at best. It took them two months to get my car back to me and even then, it’s come out looking worse than when it went in and I am left with the bill. Customer for 10+ years by the way……
February 4, 2026
Unprompted review
Reply from NRMA Insurance
Hi Kenneth,
Thank you for taking the time to share such detailed feedback. We’re genuinely sorry to hear about the experience you’ve had. We’re here to help. To assist you further, please send us a private message via the NRMA Insurance Facebook page using this link: https://go.nrma.com.au/FBmessenger. When you message us, kindly include your details and mention that you came from Trust Pilot so our team can support you promptly. ~ Cindy
I went to NRMA to assist an elderly…
I went to NRMA to assist an elderly gentleman who could not speak English well. Right from the beginning, the staff at the Merrylands Stocklands branch were intune with our needs. They tried to assist as much as they could, whilst sticking to policy. Huyen was super helpful and Leah at the front desk was really nice and helpful. No where else have I seen such service. Keep up the great work ladies.
February 3, 2026
Unprompted review
Reply from NRMA Insurance
Hi Harmanpreet, thank you so much for taking the time to share this lovely feedback. We’re really glad to hear that the team at our Merrylands Stocklands branch were able to support you and the gentleman you were assisting. Helping customers who may face language barriers is incredibly important to us, and it’s wonderful to know the staff made the experience easier for both of you.
Huyen and Leah will be thrilled to hear your kind words. We truly appreciate you acknowledging their efforts and the care they provided.
Thanks again for your thoughtful review, and for recognising the team’s great work. ~ Cindy
No value provided by NRMA for 47 years membership
After 47 years membership & always renewing at the ever increasing price I was given across EVERY policy. That is 5 motor vehicles & 3 residential properties, a friend said "go on line & get a quote". Bingo a $1500.00 difference on one MV renewal straight away.
February 3, 2026
Unprompted review
Reply from NRMA Insurance
Hi Peter, thank you for taking the time to share your feedback, and we truly appreciate your 47 years of loyalty. We’re sorry to hear that you’ve felt let down by the value offered in your recent renewals, that’s certainly not the experience we want for any long‑term member.
We’re here to help. To assist you further, please send us a private message via the NRMA Insurance Facebook page using this link: https://go.nrma.com.au/FBmessenger. When you message us, kindly include your details and mention that you came from Trust Pilot so our team can support you promptly. ~ Cindy
They are racist they finalised my claim…
They are racist they finalised my claim while they have not solved my claim and this claim was 10/2024 and I have been communicating with them but finally they said to me that you are not us , different in skins and this is my claim NRP246032213 I paid the access fee of 1000
September 25, 2025
Unprompted review
Reply from NRMA Insurance
Hi, thank you for sharing your experience with us. We’re sorry to hear how upsetting this situation has been for you, that is never what we want for any of our customers.
We’re here to help. To assist you further, please send us a private message via the NRMA Insurance Facebook page using this link: https://go.nrma.com.au/FBmessenger. When you message us, kindly include your details and mention that you came from Trust Pilot so our team can support you promptly. ~ Cindy
We have all our policies with NRMA
We have all our policies with NRMA. Very easy, very informative and very heloful
February 2, 2026
Unprompted review
Reply from NRMA Insurance
Hi Annette, thank you so much for your wonderful review! We're delighted to hear that having all your policies with NRMA has been easy and informative for you. Our team is always here to help, so if you ever need anything or have questions in the future, please don’t hesitate to reach out.
We truly appreciate your support! ~ Cindy
NRMA AND Sgio I am not happy with your…
NRMA AND Sgio I am not happy with your services, especially NRMA they had my car for over a month and didn’t do any repairs on my c63 In fact all you guys did was cause more problems. I am very disappointed from the biggest to the lowest, the CEO of NRMA, Mrs with all respect but you need to check your company with a reality check or your business might lose a lot of customers & just in my opinion who do you think I should of got insurance cover with? I guess time will tell I will let you know on that one! Cheers and plz go ahead cancel my policy like iv been asking you too you wasted my Time!!
You will have to offer me a brand new c63 s Gle AMG now Mr Mercedes and Mrs NRMA ! Get in contact with me regarding this you guys have upset and left me very disappointed and unhappy with my own car I shouldn’t feel like this man aye Carolyn Darke!
February 2, 2026
Unprompted review
Reply from NRMA Insurance
Hi Eli, thank you for taking the time to share your experience. We’re really sorry to hear how disappointed and frustrated you’ve been, that’s never the experience we want for any of our members.
request our Claims Team to give you a call back with an update on your claim. Please keep an eye out for a call from a private number. While we provide a timeframe of up to 3 business days to receive the call, however, it often happens much sooner. In the meantime, you can also try contacting claims through webchat here: https://go.nrma.com.au/motorclaimswebchat. They are available from 8:00am to 8:00pm AEST, seven days a week. ~ Cindy
Asked for an email copy to be sent
Asked for an email copy to be sent, was told no worries.
Said that I was registering the car that day, so I need the email.
No worries.
Nothing arrived.
3 days later still nothing.
4th phone call, was told my email was not selected, so it will take another 24hrs to recieve my documents.
Meanwhile car is still not registered.
Unusually poor service from NRMA/IAG.
Not what I am accustomed to.
January 31, 2026
Unprompted review
Reply from NRMA Insurance
Hi Mark, thank you for taking the time to share your experience with us. I’m really sorry to hear how difficult this has been, especially when you needed your documents urgently to register your car. We’re here to help. To assist you further, please send us a private message via the NRMA Insurance Facebook page using this link: https://go.nrma.com.au/FBmessenger. When you message us, kindly include your details and mention that you came from Trust Pilot so our team can support you promptly. ~ Cindy
A Great Result!
Super friendly, helpful and professional staff members! ... I created 2 new insurance quotes (CTP + Comprehensive) online. These were converted to actual policies over the phone. I was offered 10% + 5% discounts for initiating these policies online including qualifying for a multi-policy discount! A few discrepancies were corrected (we're human!) including a request from me for a start direct debit date change were all carried out with a smile. Happy to know that we have an actual NRMA branch in town (Inverell NSW 2360) if needed!
January 31, 2026
Unprompted review
Reply from NRMA Insurance
Hi Tania, thank you so much for the wonderful review!
We’re really glad to hear you had such a positive experience creating your new policies and that our team could help convert everything smoothly over the phone. It’s great to know the discounts, multi‑policy savings, and those little corrections along the way all came together for a great result.
We’ll be sure to pass your kind words on to the team; they’ll be thrilled to hear your feedback. And we’re especially happy that having a local NRMA branch in Inverell gives you that extra peace of mind.
If you ever need anything else, we’re here to help. ~ Cindy
always no hasell with either claims or…
always no hassell with either claims or renew policies or new quotes
January 26, 2026
Unprompted review
Reply from NRMA Insurance
Hi Domenico,
Thanks so much for taking the time to leave this review! We're really glad to hear you've consistently had a hassle‑free experience with your claims, policy renewals, and new quotes. That’s exactly the kind of smooth, straightforward service we aim to deliver.
If you ever need a hand with anything in the future, we’re here to help. ~ Cindy
I have been a member of NRMA for over…
I have been a member of NRMA for over 10 years. I always an honest when filling in my information in terms of vehicle use, kilometres travelled, where the vehicle is stored etc. I went to renew my policy to find by switching my gender from male to non binary saves me 25% on my premium. In the 10 years I have been a member, a 25% reduction in my premium has never been on the cards. This is all with the SAME driving history, same address, same number of claims, same everything… all a part from updating my gender.
I’m perplexed how this makes such as difference.
Yes, I understand, statistics, inclusion etc are part of what NRMA are trying to achieve but a 25% all because of identifying as Non Binary…. Why not be fair to the average person NRMA - I don’t know how I have become a safer driver by declaring I’m non binary
January 1, 2026
Unprompted review
Reply from NRMA Insurance
Hi Chris, We’re here to help. To assist you further, please send us a private message via the NRMA Insurance Facebook page using this link: https://go.nrma.com.au/FBmessenger. When you message us, kindly include your details and mention that you came from Trust Pilot so our team can support you promptly. ~ Max
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