Easy to navigate and check monthly. NS&I informed me and paid within the time frame given. Only complaint was the winnings were not high enough, but nice nevertheless .
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Actually, I said because it wasn’t that easy online and on the phone, it didn’t accept my details and all the additional questions mothers birthday that sort of thing. However, when I looked it up I h... See more
I cashed in some funds and they arrived on time but you’d expect that to happen! I don’t understand though why you cannot get hold of your money over a weekend - I requested the money on Friday and g... See more
For some reason, website doesn't always work fully when using Chrome, but fine with Windows... strange, but I'm no computer expert and probably something to do with settings. Otherwise, service as ex... See more
Company details
About NS&I
Written by the company
We’re the nation’s savings bank.
At NS&I, we support savers to achieve what they aspire to in life. We are the nation’s savings bank, and the only savings provider backed by HM Treasury. This means your savings are 100% secure, no matter how much you have saved with us.
We’ve been supporting the UK’s savers for over 160 years. With easy access savings accounts, fixed term investments and the chance to become a Premium Bonds millionaire — we’re the safe home for your savings.
At NS&I, we support savers to achieve what they aspire to in life. We are the nation’s savings bank, and the only savings provider backed by HM Treasury. This means your savings are 100% secure, no matter how much you have saved with us.
We’ve been supporting the UK’s savers for over 160 years. With easy access savings accounts, fixed term investments and the chance to become a Premium Bonds millionaire — we’re the safe home for your savings.
Why save with us?
Written by the company
- We're saving experts
- We've been supporting the nation's savers since 1861. Today, millions of customers trust us with their savings.
- We're the only savings provider backed by HM Treasury
- We guarantee 100% of your savings – no matter how much you save.
- We’re all about saving
- Saving. Nothing more, nothing less. Whatever you’re saving for, we offer a range of products to suit your needs.
- We're the home of Premium Bonds
- Every £1 you save gives you the chance to win tax-free prizes every month – from £25 up to the two £1 million jackpots!
Contact info
United Kingdom
- 08085 007 007
- customerenquiries@nsandi.com
- nsandi.com
We’re here for you
4.3
Excellent
11K reviews
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Problems accessing late wife's accounts.
The transactions on my account were fine and easy to handle. My complaint is that I am unable to get anywhere with my late wife's accounts at NS&I, which were to be directed to me under her will. She died well over a year ago. When I spoke to an assistant a while ago (*) he refused to help, despite my solicitors having given NS&I full probate details.
Subsequently, I asked the solicitors to have these accounts closed and the proceeds transferred to their client account. They completed your form, which I signed and they then submitted it a few weeks ago, To my knowledge, my wife's funds have still not been released to the solicitors. Given these experiences, I think an award of 2 stars is being generous. (*) I'm not 100% sure of the exact date, but it was around Christmas last year.
December 22, 2025
Helpful and Friendly phone support
I have spoken to a couple of people at NS&I recently (end of last year and early this year) and they have been so helpful and friendly. What could have been a headache, turned out to be a positive experience. Thank you.
February 3, 2026
Easy way to save money .
Easy way to save money .. bank transfer an amount of £25 or more each month and watch your money grow with chance of winning! Tax free !
March 31, 2026
Nothing to loose
Pop your savings into premium bonds interest rate at your bank or building societies is not great Stop doing the lottery and online draws. Just squirrel your pounds into bonds they go in the draw every month and you never loose your money. When you want to draw some out it just takes a couple of days. Because you know you might miss out on a prize you are reluctant to draw on it so helps save. I can’t wait for the results every month. Fingers crossed.
April 15, 2026
It is easy to use and I find the…
It is easy to use and I find the security reassuring.
March 30, 2026
Very helpful and professional
Very helpful and professional - quick and easy transaction - everything you hope for.
April 6, 2026
I find your website easy to use as it…
I find your website easy to use as it is simply displayed and not complicated to use!
March 16, 2026
Dealt with my query quickly and super…
Dealt with my query quickly and super efficiently
April 7, 2026
Good efficient service
March 5, 2026
It was so easy to invest the software…
It was so easy to invest the software take you to your bank straightforward and does the transfer …
Great
March 28, 2026
IE collect App
I have the App, and it it is really easy and simple to use.
It also keeps me up to date with my transactions
March 23, 2026
It’s nice and easy but I always dream…
It’s nice and easy but I always dream of a big win.it is my dream.
April 15, 2026
I rarely win anything so I feel it’s…
I rarely win anything so I feel it’s dead money nor does my son
April 15, 2026
Fastest way to add Premium Bonds
I always increase my Premium Bonds holding by doing a bank transfer using my debit card. I do a monthly increase of the same amount, so a standing order would make more sense. But using other methods means my funds go into the ether for a few days, which is a nonsense for an electronic payment. So I will continue with the transfer method as it is pretty much instantaneous.
March 25, 2026
Sorted the problem very well
January 16, 2026
I transferred premium bonds into my…
I transferred premium bonds into my main account to pay some bills, but it took either five or six days before it dropped into my bank account.
I've a couple of bank accounts, if I transfer money to my revolute account, the money is there in 10mins.
March 20, 2026
Ts always very easy transactions with…
Ts always very easy transactions with NS&I website. Never a problem to cash in or add to our account.
April 11, 2026
Requested sale of bonds and monies were…
Requested sale of bonds and monies were transferred to my bank account quicker than expected. Very efficient.
March 16, 2026
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