NUACOM Reviews 

405
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the helpful and professional staff, who are eager to assist and provide excellent support throughout the entire process. Many people highlight the exceptional customer service, noting the team's responsiveness and dedication to resolving issues quickly and efficiently. The user experience is frequently described as seamless and easy, from initial setup to daily use, with many appreciating the smooth onboarding process and quick implementation. Reviewers also commend the prompt response times and clear communication, ensuring a straightforward transition and immediate functionality for their services.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, patience, and... See more

User experience

Users describe positive interactions with user experience, highlighting that the entire process from initial... See more

Service

Consumers find service to be positive, with many describing it as impressive, excellent, and brilliant... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the helpfulness, patience, and... See more

Response time

Reviewers highlight positive aspects of response time, with many customers impressed by the speed of account... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Vaibhav understood exactly what we needed from Nuacom re call answering, diverting calls and calls from app. We were set up in no time and all working fine. Vaibhav also made suggestions about how Nua... See more

Rated 5 out of 5 stars

The entire process from start to finish was exceptional. The sales agent walked us through everything, we then signed the contracts and within a week we had the new phones and were onboarded. Excellen... See more

Rated 5 out of 5 stars

Very helpful staff and eager to help solve any issues as quickly as possible. Basic handset is super and very quick to install. Only starting out with them but really looking forward to a long workin... See more

Rated 5 out of 5 stars

I recently switched to Nuacom. My previous provider had poor call quality on my landline. Nuacom helped me with numerous changes and tweaks with my new set up until I was completely satisfied. They we... See more


Company details

  1. Phone and Internet Service

Written by the company

We provide reliable and innovative IP phone systems for businesses of all sizes. The service is based on new technology, robust platform, cutting edge features and professional support. Switching to our service, businesses reduce the price of their phone bills by around 50%. High-quality handsets and a wide range of desktop and mobile apps are also provided, to increase the efficiency of your business communication.


Contact info

4.9

Excellent

TrustScore 5 out of 5

405 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.9

All reviews

(405)

71 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good

Good, user friendly system and helpful staff. There were no issues porting over our number. I was a little worried that there may be some down time. However, we were assured there wouldn't be and there wasn't. We were up and running with the new system in no time.

July 4, 2025
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Rated 5 out of 5 stars

Easy installation

Good communication. Prompt response when questions were asked. Good direction and assistance when installing new phones remotely. Couldn't have been more helpful

July 3, 2025
Unprompted review
Rated 5 out of 5 stars

Review

Great services by your team, that made it very easy for us to set up.

July 1, 2025
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Rated 5 out of 5 stars

Nuacom review.

Vaibhav Sharma arranged an onbording call and was very informative and easy to deal with. He made the whole process seamless and very straightforward.

June 30, 2025
Unprompted review
Rated 5 out of 5 stars

Highly responsive and solution oriented team

The onboarding experience was just as seamless and impressive as the sales process. We worked closely with Vaibhav during this stage, and he was exceptionally responsive, efficient, and focused on finding the right solutions for us. If you are looking for a smooth and well-supported transition, I would highly recommend their team

June 25, 2025
Unprompted review
Rated 4 out of 5 stars

Great service, quick, easy and affordable

Clear and easy to navigate website. Account executive who contacted me was very knowledgeable and understood my requirements. Onboarding was quick and easy to get started and i was able to use the system within 1 hr to make calls and receive them.

June 24, 2025
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Rated 5 out of 5 stars

Vaihbav did a great job

Vaihbav made our onboarding experience easy. He was clear about everything we went over and what needs to be done going forward. Vaihbav offered help with any other assistance that may be needed.

June 23, 2025
Unprompted review
Rated 5 out of 5 stars

Viabhav was very professional

Viabhav was very professional, polite and patient
He took us through the first stage of set-up and listened and acted on our instructions with impeccable manners and professionalism.
Well done Viabhav and well done Nuacom you should be proud to have him as a team member!
David Moore

June 20, 2025
Unprompted review
Rated 5 out of 5 stars

Couldnt recommend Nuacom more!

Very streamlined process from start to finish. Vaibhav was super helpful getting us set up with our new phones. He took the time to answer any questions and explain things clearly. thanks for all the support

June 18, 2025
Unprompted review
Rated 5 out of 5 stars

Great Support

Bhav was very easy to talk to. He was very clear when walking me through the application. He was open to questions and sounds approachable. Thanks for all your help!

June 16, 2025
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Rated 5 out of 5 stars

Very Helpful…

Nuacom Representatives were very helpful, both during the initial demonstration and onboarding session. So far so good!

June 9, 2025
Unprompted review
Rated 1 out of 5 stars

Would not recommend their services

We've had a consistently frustrating experience with the Nuacom app. The application frequently fails to connect, and even when it does, the calls themselves often won’t go through. Users regularly report that transferring calls is unreliable — with dropped calls being a common issue.
To make matters worse, the level of customer service is far below expectations. We've had unresolved issues lingering for over a month with little to no meaningful follow-up. Overall, I would not recommend their services.

June 5, 2025
Unprompted review
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