nuaquasystems.com Reviews 

At first I was feeling very distressed that my new Aqua filter countertop wasn’t properly working I reached out to customer service via email they didn’t take long to reply only maximum 1 day. I then decided to reach out to customer support through the phone and A lady advised me to give them an extra day so they could figure out what could be going wrong with my appliance. I honestly thought no one was going to help me out but then Kayla reached out to me with a solution to replace my filter so in the end I am beyond thankful. I am currently waiting for it to arrive

Originally I had some doubts about Nu Aqua after reading some reddit posts on how the customer service does not respond, but by then I has already ordered the filter system. I tried to return it but they offered a discount for us to just keep it, so we just went ahead and gave it a try anyway. Been about 2 years now and we love the tankless system, and turns out, the customer service is actually really good. I don't know what the reddit thread was talking about, but I have been getting excellent customer service in a timely manner and their product is easy, high quality, and delivers. We've personally tested the water each time with the testing kit and it is doing it's thing and more. 10/10 product.

David was attentive and professional.

Great company, great product. Very easy to install the under sink filter and the shower head filter. Jennifer helped me with a few questions I had, and provided great customer support!

Jennifer was very helpful and sent a free adapter when I needed one for my older filter system.

Needed to change shipping address and Jennifer made it happen.Prompt and courteous. Thank you Jennifer!

Very helpful

I moved to a new place and needed info on how to do the install of my RO system at the new location. Customer service was super helpful in providing me with information about the parts I needed and instructions on how to use them. Love this company!

Jennifer helped me find the water adapter line so I could shut off the water supply before I replaced my filters.
Very fast and knowledgeable customer service.

I am satisfied with the way Bell took care of my situation.

Not only do I love the filtration system, but about 2 years after purchasing it we had an issue with a part. After contacting them, they promptly got back to us and sent us a replacement for free!

Very helpful and fast responses.

Great customer service, paired with a great product.

Reached out to find a replacement part that wasnt listed on their site. They were very helpful, found what I needed and sent it.

Really great customer service! Sandy from the NU Aqua team was super friendly, quick to respond, and very helpful. It was such a smooth and positive experience.

Jennifer was very helpful and quickly resolved the issue.

Hello, I was having an issue with my 7 stage undersink RO system, my water started to have a foul smell and my filters were only about 3 month old. I reached out and everyone i chatted with give me some info and things I could try and that was helpful but didnt fix my issue. I ordered new filters and put them in and my problem was solved. However, I explained this too JENNIFER and she was very understanding and sent me replacement filters free of charge! I NEVER have had this kind of service from a company! They care about there products and want too keep there customers and I will definitely be staying with NU Aqua for my family's clean safe water needs! Thank you Jennifer and everyone at NU AQUA for you exceptional service and care for your customers!

Great customer service! Clint answered my questions quickly. Very knowledgeable and helpful!

My experience dealing with customer service was very good considering the circumstances for which I called. They were very helpful and understandable about my frustration and helped as much as possible with a solution.