nuaquasystems.com Reviews 

203
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 194 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, patient, and knowledgeable, often going above and beyond to resolve issues quickly and efficiently. Many highlight the outstanding customer service, noting prompt responses and a friendly, accommodating approach that provides peace of mind. People appreciate the high quality of the products, which are described as amazing and making dramatic improvements, serving them well over several years. Reviewers also frequently mention that even when initial product issues arise, such as broken parts or leaks, the company's support team is quick to provide solutions, often sending replacements free of charge.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, knowledge, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers praising the helpfulness, patience, and... See more

Product

People report positive experiences with the product, with many enjoying their filtration systems for several... See more

Service

Customers consistently note positive experiences with service, often highlighting the helpfulness and... See more

Response time

Users describe positive interactions with response times, often highlighting the speed and efficiency of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a small seemingly insignificant part that arrived broken. I was going to glue it back together, but checked in with them via chat. They were thorough, patient, very friendly, and said that the p... See more

Rated 5 out of 5 stars

Kayla went above and beyond my expectations today during our call. I had several questions/concerns and she methodically took each issue and explained and resolved. We have one remaining issue but she... See more

Rated 5 out of 5 stars

Kayla knew how to change the account to my name email and subscription payment since my husband has recently passed away. She then knew how to check the unit to see why the red light was flashing- it... See more

Rated 5 out of 5 stars

I've put off scheduling your automatic renewal of filters because I'm not great on new websites. After working with Jennifer (she was a life-saver) I am so glad that I got this going! Life is too sho... See more


4.8

Excellent

TrustScore 5 out of 5

203 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(203)

201 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Filter Screw Cap Came Loose

I had an issue with a filter where the screw cap came loose and the granules all fell out. JENNIFER was extremely helpful, courteous, and responsive in solving my issue fully.

March 13, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

They are simply wonderful

They are simply wonderful! Great product and customer service like no other. They keep us informed of when we need new filters and make sure we receive new ones on time.

March 10, 2026
Unprompted review
Advertisement
Rated 1 out of 5 stars

Worst company ever

I hope everyone read this before to buy anything to them. They will steal your money, no solutions if they already charged you. There is no supervisors, no managers or someone in charge who can provide you a solution. If you suscribe with them, be very carefully because you’re providing your CC and they can charge you when they want. They charged me money for a filter when they don’t have stock and are expecting that we wait until they want to get the filters replacements. Also charge you more than the filter costs because they split the subscription at their convenience and not matter what you say they don’t care and there is no way as a client to communicate with the warehouse and not providing any substancial information. Definitely the worst experience I’ve ever had.

September 25, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service & Kindness

Jennifer is a very kind soul. She corresponded with my very swiftly and sincerely and go me a resolution to my problem very quickly. Give this woman a raise. For working fast and being extremely kind when she doesn't have to be.

February 3, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Straight to the Point Support

I greatly appreciate the straight forward responses and transparency that you guys follow. It makes it easy to recommend Nu Aqua when people ask about the RO system I installed

February 20, 2026
Unprompted review
Rated 5 out of 5 stars

Kayla was AMAZING

Kayla was wonderful to work with and was able to recommend a system based on my exact needs. She was a delight to speak with and i would recommend her to anyone! I wish we could have spoke longer. Looking forward to getting my new system.

February 19, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

These filters have made a dramatic…

These filters have made a dramatic improvement in our whole home water smell, taste and feel. The subscription service is very convenient. The customer service from Clint is wonderful—he was polite and expedient and completely resolved our issue. Thanks NuAqua

February 13, 2026
Unprompted review
Rated 5 out of 5 stars

I love this company

I love this company. Best filters ever!
When I needed to replace my shower filter, Clint was extremely helpful and made the process very easy.

February 12, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Kayla knew how to change the account to…

Kayla knew how to change the account to my name email and subscription payment since my husband has recently passed away. She then knew how to check the unit to see why the red light was flashing- it meant look at the unit lights and change the filter indicated.

February 11, 2026
Unprompted review
Rated 5 out of 5 stars

I've put off scheduling your automatic…

I've put off scheduling your automatic renewal of filters because I'm not great on new websites. After working with Jennifer (she was a life-saver) I am so glad that I got this going! Life is too short to stress over remembering to order filters. Jennifer made the process easy and she was able to create my getting all the replacements that I needed, at the change in schedule that I needed. Thank You Jennifer!!

February 11, 2026
Unprompted review
Rated 5 out of 5 stars

Great company to replace missing parts

Earl representative is Outstanding service. The company promptly replaced the missing parts at no additional cost. I truly appreciate their integrity and commitment to customer satisfaction.”

February 11, 2026
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look