Nudea Lingerie Reviews 426

TrustScore 3.5 out of 5

3.4

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Rated 1 out of 5 stars

Terrible customer service! So hard to make contact with anyone for help on rewards I have but can’t log onto their site to use them. Totally put me off spending any money with this brand. They’re... See more

Company replied

Rated 5 out of 5 stars

I’m so pleased to have found this lingerie website. The bras and pants are extremely good quality and tremendously comfortable to wear as well as being sensibly priced. The underwear doesn’t focus so... See more

Rated 4 out of 5 stars

I haven’t bought underwired bras for several years because I haven’t known any which were as comfortable as this. The Boss full cover bra is brilliant. I have a definite asymmetry but it’s not obvious... See more

Rated 4 out of 5 stars

The mask is brilliant fits just right without being to tight or loose doesn't hurt behind the ears, handy little bag to keep it clean in. Washing instructions are on a small label attached to the mask... See more

Company details

  1. Underwear Store
  2. Lingerie Store

Information provided by various external sources

A new British lingerie brand. We’re changing the way you feel in your underwear, one hook at a time.


Contact info

3.4

Average

TrustScore 3.5 out of 5

426 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Customers Actually Valued!

Great products, so comfortable and wash well. Fantastic customer care, a company that actually does!

January 3, 2023
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Reply from Nudea Lingerie

Thank you so much for the review, we are delighted to hear you are loving your Nudea purchases, furthermore lovely to hear that our Customer Care team have been able to assist. Best wishes Team Nudea x

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Rated 5 out of 5 stars

One of the best customer service experiences of my life!

One of the best customer service experiences I've ever experienced! I had quite a bit of trouble but Natalie from Nudea was so committed to helping me out, and after a series of trying on different sizes, I've finally found my perfect bra. It really is the most comfortable bra I have ever worn in my life and I would recommend it highly, hands down! The fact that they are so invested into keeping things sustainable is also a massive bonus in my eyes. Really seems to be a wonderful company all around.

November 18, 2022
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Reply from Nudea Lingerie

Thank you so much for the review, we pride ourselves with our Customer Service, we are launching new stock shortly please take a look! x

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Rated 4 out of 5 stars

Hi I ordered a bra in the wrong size

Hi I ordered a bra in the wrong size. So sadly had to send it back. Your returns form asks if you would like an exchange and I said yes (for a different size) sadly I got a refund instead. Which is all marvellous and this is not a criticism. It just means I have no bra ! And now I can’t be bothered to order another one.

November 6, 2022
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Reply from Nudea Lingerie

Hi Julia, We are so sorry that you received a refund after you asked for an exchange. Please feel free to email us on support@nudea.com so we can send you the correct bra. Best Wishes Nudea, X

Rated 5 out of 5 stars

Excellent customer service

I am so thankful to nudea customer services for helping me when I got myself in a pickle with returns, refunds and exchanges by Agreeing to honour my three for two order. They went above and beyond. Amazeballs!!!
Oh and their bras are Brill too!

October 24, 2022
Unprompted review
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Reply from Nudea Lingerie

Thank you for your kind review, our aim is for the experience to be first class from beginning to end. Please visit us again soon.

Rated 5 out of 5 stars

Dipped Thong

Really great product. Nice, comfortable fit and it doesn't roll down. Washes well and doesn't loose shape.

September 8, 2022
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Rated 2 out of 5 stars

Faulty bra, sadly had to return for a refund

I was so hoping this bra would be a keeper but sadly this wasn't to be! It took me three goes to get the right fit. Nudea's guidance on size was way out, perhaps because I'm several inches above average height?!

Once that was sorted I was delighted with the fit of my bra, but sadly I've had to return it today. The stitching was poorly finished and started to unravel after one (very careful) wash. Initially I took this on the chin and re-finished the stitching, but the last straw came this morning when one of the ribbon trims on the band spontaneously popped out of its seam! These aren't budget bras by any means so this kind of quality is very disappointing, especially for a brand that trades on its eco credentials.

July 3, 2022
Rated 1 out of 5 stars

You do not cover shipping for US…

You do not cover shipping for US Returns. I am stuck with a bra that does not fit. I even purchased your tape and used it to measure. I'm sad that there is no simple return/exchange process for me and I feel that my money has been wasted.

May 31, 2022
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Rated 5 out of 5 stars

This is a fab tape

This is a fab tape, I’ve always worn the wrong at size and since coming off the pill, my boobs have grown and I had no idea what size I now am!. I now have some great new bras that fit! :)

March 5, 2022

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