Recieved free advice from Tenants Advice about repairs in my council property. They sent us Mr Bobby, who is professional, friendly, and genuinely tried to help. He went around and checked everythin... See more
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Review summary
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Reviews shaping this summary
Ray came and visited us and had a great chat about the problems with the kitchen from pre-covid times we are still having and offered some advise on the EV charging point as well battle with Delta hou... See more
Company replied
I had the pleasure of meeting Dennis Williams, Housing Conditions Officer at Tenants Advice, and I wish to put on record how well he conducted himself. He arrived courteous and prepared, listene... See more
Company replied
Fantastic experience Colin was great He inspected so thoroughly even areas we weren’t expecting He explained everything in great detail including next steps He was a pleasure to deal with a... See more
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Company details
Written by the company
Tenants Advice has helped thousands of families across England & Wales with housing disrepair claims. Founded in 2016, our aim is to support Council and Housing Association tenants who are struggling to get repairs carried out by their housing provider. It Is your legal right to live free of constant leaks, damp, mould, rotting windows, rodent or cockroach infestations. At Tenants Advice we have an expert team of Housing Conditions Officers, Solicitors and Building Surveyors who guarantee fast, reliable help and advice. We are confident in getting the best results for the tenants we help. We offer free housing consultations to establish if you can claim against your landlord. Alternatively, we will provide you with free no obligation advice. Tenants Advice is a trading name of Nuovo Law Limited. Nuovo Law Limited is a Claims Management Company authorised and regulated by the Financial Conduct Authority FRN 837714. You are able to make a claim for free using the Housing Ombudsman Service or you could make a claim yourself.
Contact info
Tenants Advice, Arnold House, 21-33 Great Eastern Street, EC2A 3EJ, London, United Kingdom
- 0800 047 2017
- help@tenantsadvice.co.uk
- nuovolaw.co.uk
4.9
Excellent
823 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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The council just book for my repairs …
The council just book for my repairs tomorrow after 8 mouths
February 6, 2026
Unprompted review
Reply from Tenants Advice
Thank you for your lovely feedback! It means a lot to the whole team to know our support made a difference. We’re always here to listen and help where we can.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
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The gentlemen that came out to inspect…
The gentlemen that came out to inspect my partners property were brilliant, they have a positive attitude and show respect whilst they were at property,
May 8, 2026
Unprompted review
Reply from Tenants Advice
Thank you for your positive review. Our team works hard to ensure every client receives clear guidance and consistent communication, so it’s great to hear this reflected in your experience.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
Asim was a really compassionate and…
Asim was a really compassionate and kind person and he listened to us and actually showed some attention to our concerns
May 8, 2026
Unprompted review
Reply from Tenants Advice
Thank you so much for your kind words. We’re really pleased we were able to support you and provide clarity during what can often be a stressful situation. Your feedback truly means a lot to our team.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
Mr Harvey ( Chris) exceptionally…
Mr Harvey ( Chris) exceptionally skilled in his manner and a expert in his work. Truly a character, his demeanor he encapsulates the essence of old school manners, emphasizing respect, consideration and above all knowledge of his trade. Your a true OG Chris Harvey.. Thank you.💯
May 6, 2026
Unprompted review
Reply from Tenants Advice
Thank you for your positive review. Our team works hard to ensure every client receives clear guidance and consistent communication, so it’s great to hear this reflected in your experience.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
Very good service very kind thank you…
Very good service very kind thank you very much have a good day
April 30, 2026
Unprompted review
Reply from Tenants Advice
We really appreciate you taking the time to share your experience. No one should feel ignored when dealing with problems in their home, and we’re glad we could help guide you through the process.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
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Amazing service
Amazing service, super friendly and very knowledgeable
April 29, 2026
Unprompted review
Reply from Tenants Advice
Hey Gul, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
Very fast at setting up a day and time…
Very fast at setting up a day and time that suited me to come view what needed doing. Very friendly staff, very reassuring. Very clear about the whole process.
April 27, 2026
Unprompted review
Reply from Tenants Advice
Thank you so much for your positive feedback! We appreciate your kind words and are so glad that you had a great experience with us. We strive to provide the best service, and we’re glad to hear that we succeeded. Thanks again.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
Very professional
Very professional, compassionate and understanding. Asim who visited did an amazing job inspecting the property and explaining the process
April 23, 2026
Unprompted review
Reply from Tenants Advice
Thank you for your kind feedback Peter. We’re delighted to hear that you found the service professional, compassionate, and understanding. It’s great to know that Asim carried out a thorough inspection and explained the process clearly. We’ll be sure to pass on your lovely comments to him!
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
Really friendly & understanding.
April 23, 2026
Unprompted review
Reply from Tenants Advice
Thank you for your feedback. We’re really pleased to hear you found the service friendly and understanding, we truly appreciate you taking the time to share your experience.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
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I have only got I contact with Tenants…
I have only got I contact with Tenants Advice. My house was visited to see issues.
April 21, 2026
Unprompted review
Reply from Tenants Advice
Thank you for your feedback Jennifer. We’re glad you’ve been able to get in touch with Tenants Advice and that a visit has already taken place to assess the issues at your property. We’ll continue to support you as things progress
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
Colin the surveyor did a excellent &…
Colin the surveyor did a excellent & thorough inspection
April 20, 2026
Unprompted review
Reply from Tenants Advice
Thank you for your feedback Patrisha. We’re really pleased to hear that Colin carried out an excellent and thorough inspection. We’ll be sure to pass on your kind comments to him!
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
Really good experience from the start…
Really good experience from the start very quick response and very quick with there visit to my home, the young man that came was professional and very polite and helpful a answering all questions that was asked then quick response with moving forward thank you
April 16, 2026
Unprompted review
Reply from Tenants Advice
Thank you for your kind feedback Lavinia. We’re delighted to hear you had a really positive experience from the start, and that everything was handled quickly and efficiently.
It’s great to know our surveyor was professional, polite, and able to answer all your questions. We also appreciate your comments on the swift follow-up. Thank you again for taking the time to share your experience!
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
I’m pleased that someone is taking this seriously
I’m pleased that someone is taking this seriously at last.
April 16, 2026
Unprompted review
Reply from Tenants Advice
Thank you for your feedback Abide. We’re really glad to hear that you feel the matter is being taken seriously, this is exactly what we aim to do for every customer.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
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He was polite helpful and dealt with me…
He was polite helpful and dealt with me and my wife very politely
April 15, 2026
Unprompted review
Reply from Tenants Advice
Thank you for your kind feedback Khalid. We’re pleased to hear that you and your wife were treated with politeness and respect, and that the service was helpful. We really appreciate you taking the time to share your experience.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
Polite
Polite, well mannered and really professional, Asim who visited my property was really thorough with his inspection, explained the process in detail, would definitely recommend this company, brilliant to deal with.
April 15, 2026
Unprompted review
Reply from Tenants Advice
Thank you for your fantastic feedback Rasheda. We’re so pleased to hear that Asim provided a thorough and professional service, and that he took the time to explain the process clearly. It’s great to know you found him polite and easy to deal with. We really appreciate your recommendation!
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
Reply from Tenants Advice
Thank you for your 5-star review Semhar!
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
First Attendance with Tenants Advice
Had a great visit advice / first meeting with Asim Senior survevyor today. Explained everything clearly. Thoroughly checked property. Genuinely nice chap! Easy to talk too.
April 14, 2026
Unprompted review
Reply from Tenants Advice
Thank you for your kind feedback Naomi. We’re delighted to hear you had such a positive first meeting with Asim. It’s great to know he explained everything clearly, carried out a thorough inspection, and made you feel comfortable throughout. We’ll be sure to pass on your lovely comments to Asim!
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
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I got a very Good service from KEVIN…
I got a very Good service from KEVIN NGUYEN . Thank you KEVIN
April 9, 2026
Unprompted review
Reply from Tenants Advice
Thank you for your lovely feedback Yasmin. We will be sure to pass on this amazing review to Kevin
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
Rai was very helpful and guided me…
Rai was very helpful and guided me through the process of what happens next, very polite 10/10 customer service,
April 13, 2026
Unprompted review
Reply from Tenants Advice
Thank you for your lovely feedback. We’re so pleased to hear that Ray was able to guide you clearly through the next steps and provide such polite, high-quality service. We’ll be sure to pass on your kind words, 10/10 is great to hear!
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
We had a fantastic experience with…
We had a fantastic experience with Tenant Advice during our inspection. Dennis was professional, thorough, and really put us at ease with his expertise. Everything was handled smoothly, and we felt truly supported throughout the whole process. Highly recommend!
April 10, 2026
Unprompted review
Reply from Tenants Advice
Thank you for your wonderful feedback Masii. We’re delighted to hear you had such a positive experience with Tenant Advice. Dennis will be especially pleased to know his professionalism and thorough approach helped put you at ease. It’s great to hear you felt supported throughout the process, that’s exactly what we aim for. We really appreciate your recommendation!
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
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