Lie and deceive seems to be their motto. Takes much longer to deliver than they advertise only to then receive the cheaper go version tent having paid for the larger pro version. I'm awaiting the inev... See more
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🚨 SCAM ALERT 🚨 Placed order in early Feb and still haven’t received anything almost 3 months later. Sent 20+ emails — every reply is a copy-paste response with no real update or tracking details... See more
I read all these negative reviews and honestly my experience is the exact opposite. This sauna I purchased is the single unit. It gets up to 185 on the thermostat and holds the heat very well. T... See more
I don’t think anything was wrong, it’s just once I received the sauna, its features wasn’t to my liking. The heating unit that produced hot air also gave a smell of metal, as well the fan unit used to... See more
Breach of guidelines
Reply from nurecover.com
Hi there,
Thank you for the kind words! We’re really glad to hear your order arrived quickly and that you’re happy with the quality.
If you ever need anything, we’re always here to help. 😊
Reply from nurecover.com
Hi there,
Thank you for the kind words! We’re really glad to hear you’re enjoying the sauna and that the heat is working well for you.
Hope you continue to enjoy your sessions. If you ever need anything, we’re here to help. 😊
Seemingly a Scam
Update: received working tracking magically after I asked for the refund and it was on the way.
Ordered on Feb. 23rd with the website saying get it by Feb. 27th. From the USA. Beginning of March the tracking hadn't updated/didn't work. reached out and they said they had to ship from overseas warehouse, so not the USA. Gave me more tracking. Which did not work either. Almost a month after I ordered I get a screenshot update that did not look real saying it was in LA. But no tracking has updated. Recommend another company. I've reached out for a full refund so we will see how that goes. Seemingly not well per the other reviews.
February 22, 2026
Unprompted review
Reply from nurecover.com
Hi there,
Sorry for the trouble with your order and the confusion around the shipping and tracking. I understand how frustrating this must feel, especially with the delays and lack of clear updates.
I’ll be handling your case personally from here to make sure this gets properly sorted. Please keep an eye out for my email within the next 24–48 hours so we can work towards a resolution together.
Warm regards,
Glen
Shipping was a little confusing
Shipping was a little confusing. My order couldn’t be tracked until the day before delivery. Overall it took almost 4 weeks.
March 4, 2026
Unprompted review
Reply from nurecover.com
Hi there,
Thank you for sharing your experience. We understand how confusing it can feel when tracking isn’t available right away, especially with a longer delivery time.
We really appreciate your patience, and we’ll continue working on improving our shipping updates to make things clearer moving forward. If you ever need help with an order, feel free to reach out anytime.
Great for price
We got the smallest option, so easy to put together and heats up very quick! I wish the red light was a little longer but I’m very happy with this product!
March 17, 2026
Unprompted review
Reply from nurecover.com
Hi there,
Thank you for sharing this! We’re really glad to hear it was easy to set up and heats up quickly for you.
Appreciate the note about the red light too—we’ll definitely pass that feedback along. So happy to know you’re enjoying it overall! 😊
I had a few issues but was sorted I like it
I had a few issues but eventually resolved I really enjoy having a steam sesh used it for a long time now, a good investment if on sale
March 17, 2026
Unprompted review
Reply from nurecover.com
Hi there,
Thank you for sharing your experience. We’re glad to hear everything got sorted in the end and that you’ve been enjoying your steam sessions.
It’s great to know it’s been a good investment for you. If you ever need anything, we’re always here to help. 😊
Great addition to your health stack
I love this! Def a great addition to your health stack, it was a little smaller than expected but overall it’s def worth it!
March 16, 2026
Unprompted review
Reply from nurecover.com
Hi there,
Thank you for sharing this! We’re really glad to hear it’s been a great addition to your routine and that you’re enjoying it overall.
We appreciate the note on the size as well, and we’re happy to know it’s still been worth it for you. If you ever need anything, we’re always here to help. 😊
Purchased by mistake and requested a…
Purchased by mistake and requested a refund, almost 3 weeks and they still have not sent my money. Stay away from this company, they have horrible customer service. Makes you wonder about their products. 33 business days and still no refund on an order that never shipped? Bad business. Claim filed with bank. Scammers
February 17, 2026
Unprompted review
Reply from nurecover.com
Hi there,
Sorry for the trouble regarding your refund. I understand how frustrating the wait must be, especially after already requesting it.
I’ll be handling your case personally from here to make sure we get this resolved. Please keep an eye out for my email within the next 24 to 48 hours with an update.
Warm regards,
Glen
Overall the quality of the materials is…
Overall the quality of the materials is high. The companies website needs to be updated with the current product line as the design and offerings has changed and the product we received was actually a newer replacement for the model we ordered. There was also a minor manufacturing defect on the heater with the faceplate being installed upside down. The company has been responsive to emails to the support team.
March 13, 2026
Unprompted review
Reply from nurecover.com
Hi there,
Thank you for your honest feedback. We’re really glad to hear you’re happy with the overall quality and that our team has been responsive.
Sorry to hear about the heater issue with the faceplate. That’s definitely not something you should receive. Please send us an email at support@nurecover.com
with your order number, and we’ll take a closer look and get this sorted for you.
Glen
Team Nurecover
Feeling more invigorated
Set up was easy, the frame goes together in a few minutes, once you figure out aligning the tent to poles it goes over quick.
The sauna is amazing. I got it for cardiovascular reasons, only 5 sessions in so too soon to tell on that front. Unexpected benefit, I have tight back from golf related injury. Soreness and stiffness was gone after only couple 20 minute sessions. Getting better each session. Overall I found myself feeling more invigorated after session. Doing sessions before work and it's been a great way to start the day.
March 15, 2026
Unprompted review
Reply from nurecover.com
Hi there,
Thank you for sharing this. It’s great to hear how much you’re enjoying the sauna and that it’s helping with your back stiffness—that’s such a meaningful improvement, especially so early on.
Love that it’s become part of your morning routine too. Starting the day that way sounds like a solid boost. If you ever need anything along the way, we’re here to help. 😊
Do not buy from this company!
Do not buy from this company! I bought a sauna in February and it still hasn’t arrive. Customer service isn’t any help and it takes them 4 days to respond.
March 16, 2026
Unprompted review
Reply from nurecover.com
Hi there,
Sorry for the trouble with your order and the delay in delivery. I understand how frustrating this must be, especially with the wait and response time.
Please send us an email at support@nurecover.com with your order number, and we’ll look into this right away and help get it sorted for you.
Warm regards,
Glen
So far so good
So far so good. Used the sauna a couple times now works great. Setup was fairly simple took about 15 minutes. Shipping time was close to 2 weeks but no biggie.
March 16, 2026
Unprompted review
Reply from nurecover.com
Hi there,
Thanks for sharing your experience. We’re really glad to hear the sauna is working great for you and that the setup was smooth.
We also appreciate your patience with the shipping time. Hope you continue enjoying your sauna sessions. If you ever need help, we’re always here. 😊
New Schedule Priority!
Nurecover is a new daily schedule priority. I love the unit and use it daily. It takes up minimal space, heats quickly, and does exactly what it's supposed to. I wish I had gotten the larger unit so my wife & I could have sauna time to relax and talk. Instead, it's a bit of contemplation time for me.
March 16, 2026
Unprompted review
Reply from nurecover.com
Hi there,
Thank you for sharing this. It’s great to hear the sauna has become part of your daily routine and that it heats up quickly while taking up minimal space. That’s exactly what we designed it for.
Your “contemplation time” comment made us smile. If you ever decide to upgrade to the larger unit so you and your wife can enjoy it together, feel free to reach out. We’d be happy to help. 😊
The sauna is great
The sauna is great, have been using it daily and has improved sleep and muscle recovery. I did have an issue with my order. Was sent the sauna go versus the pro.
March 16, 2026
Unprompted review
Reply from nurecover.com
Hi there,
Thank you for sharing your experience. We’re really glad to hear the sauna has been helping with your sleep and recovery.
Sorry to hear about the mix up with your order. Could you please send us an email at support@nurecover.com with your order number? Our team will look into this and help get it sorted for you.
Glen
Team Nurecover
I haven't Received my nurecover suana…
I haven't Received my nurecover suana YET!
PLEASE FIND IT!
March 16, 2026
Unprompted review
Reply from nurecover.com
Hi there,
Sorry for the trouble regarding your order. I understand how frustrating it must be not to have received your sauna yet.
I’ll be handling your case personally from here until we get this resolved. Please wait for my email within the next 24 to 48 hours with an update.
Warm regards,
Glen
The service was slow and waited forever…
The service was slow and waited forever for an actual response. Shipping was delayed by many days. The red light system is cheap and is very dim. Have had to change batteries multiple times. The clips holding the light gets too hot and then fall off. The light system is definitely not worth $500. More like $5.
March 4, 2026
Unprompted review
Reply from nurecover.com
Hi there,
Sorry for the trouble you’ve experienced with the delays and the red light system. I understand how frustrating this must have been.
I will handle your case personally until we get to a resolution. Please keep an eye out for my email within 24–48 hours.
Warm regards,
Glen
DO NOT BUY - SCAM
I purchased a product advertised on nurecover.com as “SaunaPro.” The product page and my order confirmation both clearly list the item as SaunaPro.
However, when the product arrived, the packaging and assembly documentation reference “Sauna Go.” The instruction manual included in the box contains two separate assembly configurations labeled “Tropic Pro” and “Tropic Go.” The parts included in my shipment correspond to the Tropic Go configuration, not the Tropic Pro configuration listed in the same manual.
When I contacted the company about this discrepancy, their support team stated that “Sauna Go” now corresponds to the current SaunaPro model and that the naming has changed. However, this change is not disclosed anywhere on the product page, during checkout, or in the order confirmation.
As a result, consumers are purchasing a product advertised as SaunaPro while receiving packaging and documentation indicating a different model configuration. This creates a misleading situation where the product delivered does not clearly match the product advertised at the time of purchase.
I attempted to initiate a return under the company’s advertised 90-day money-back guarantee, but their system attempted to charge a $48 restocking fee despite the discrepancy between the advertised product and the product delivered.
I opened RMA10426153 and requested a return without the restocking fee, as the issue stems from misleading product representation rather than a standard customer return.
I am submitting this complaint because the company appears to be advertising one product name and configuration while shipping a product labeled and configured as another, without clear disclosure to customers.
March 9, 2026
Unprompted review
Reply from nurecover.com
Hi there,
Sorry for the trouble regarding the confusion with the product you received and the return process. We understand how this situation can feel frustrating.
Please send us an email at support@nurecover.com with your order number, and our team will review your case closely and assist you further from there.
Warm regards,
Glen
Team Nurecover
Great customer service and peoduct
The order took a while and when I reached out customer service was exceptional. They tracked my order and it arrived the next week. The product I much better than I expected!
March 16, 2026
Unprompted review
Reply from nurecover.com
Hi there,
Thank you for sharing this. We really appreciate your patience with the shipping, and I’m glad our team was able to help track your order.
It’s great to hear the product ended up exceeding your expectations. Enjoy your sauna, and feel free to reach out anytime if you need anything. 😊
It would have been nice to have…
It would have been nice to have instructions included in the box. After watching a YouTube review the set up was pretty easy. The toddler chair is a joke. I do get a really good sweat so I'm happy about that.
March 11, 2026
Unprompted review
Reply from nurecover.com
Hi there,
Thank you for sharing your experience. We’re glad to hear the sauna is giving you a great sweat and that setup ended up being easy once you found a guide.
We also appreciate the feedback about the instructions and the chair. That’s really helpful for our team as we continue improving the product and packaging.
If you ever need help with anything or have questions, feel free to reach out. We’re always here to help. 😊
The ordering was easy but
The ordering was easy but I am disappointed that the company sends out discounts after you buy that would make it a cheaper and better deal, especially with how long it took to receive the item which in turn meant I kept seeing these better bargain adds. I like the sauna. the only complaint is that where you must hang the heater means the bottom 1/3 of the sauna is not as hot so your bottom legs are not getting the full effect.
March 15, 2026
Unprompted review
Reply from nurecover.com
Hi there,
Thank you for sharing your feedback. We’re glad to hear you’re enjoying the sauna overall, though we understand how frustrating it can feel to see discounts after placing your order and we appreciate you pointing that out.
Regarding the heat distribution, our team would be happy to help look into your setup and share some tips that may help improve the heat circulation inside the sauna.
Please send us an email at support@nurecover.com with your order number, and we’ll be happy to assist you further.
Warm regards,
Glen
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