Extremely sus and RED FLAG to deal with. They demanded a copy of my bank statement. "To proceed with the processing of your order, we kindly ask you to provide us with a screenshot of your b... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Waiting for 12 days without any update after submit the order. They post my order after I sent mail to ask where is my order. Already would like to cancel the order if they still not send yet but t... See more
Took 6 weeks to be delivered and then was a completely different product and dosage to what I ordered. When I emailed them they wanted me to keep the wrong order with 50% refund. I had to request twic... See more
Our order was placed on the 10th Dec 2025. It is now January 8th 2026 and no sign of our order. Tracking tells me it is only half way here from the USA. Bit disappointed so far. If it arrives short... See more
2.3
Poor
162 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 9% of negative reviews
Typically replies within 2 weeks
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Melatonin
Received my order although it took longer than we expected glad to have it now thanks
April 29, 2025
They stuffed my order up still haven’t…
They stuffed my order up still haven’t got it yet 😳🙄😩
May 11, 2025
Unprompted review
DONT TRUST THIS ONLINE SHOP!!!
DONT TRUST THIS SHOP!
I ordered some probiotics for $182.31 24 days ago. The money was taken from my account and i did not get a tracking number or even a email showing the purchase. After numerous emails which they took 2 days every time to get a response as there is no phone number to call they claimed they finally send it. This was a lie. Then after over 3 weeks they saying they recalled the parcel and issued a full refund and I still have no money and no probiotics. I've had to now go through my bank to chase up the refund which will take between 21 and 45 days according to my bank.
WHAT A NIGHTMARE! DONT BUY FROM THEM LOOK AT HOW MANY BAD REVIEWS THEY HAVE! I WISH I SEEN THE REVIEWS BEFORE I BOUGHT FROM THEM!
March 21, 2025
Unprompted review
Reply from nutricity.com.au
We’re sorry to hear about your experience. Please note that no email address was provided with your order, so tracking and updates could not be sent. Your order was shipped on 11 April, but on 15 April you informed us you had raised a dispute with your bank. As per policy, we requested our courier partner to mark the shipment for "Return to Origin".
Thank you!
Delivery was quick and their support…
Delivery was quick and their support team was very helpful. Happy with the experience!
December 18, 2024
Worst company I have ever ordered…
Worst company I have ever ordered through. Advertise their products you order and pay for them then they cancel and refund due to no stock. Wtf
March 27, 2025
Unprompted review
great experience overall
I have used them once, and they were great in delivering my magnesium capsules, so no complaints.
February 4, 2025
Unprompted review
It works out $13 for 1 bar that’s so…
It works out $13 for 1 bar that’s so expensive!! I thought I’d get more
January 12, 2025
Reply from nutricity.com.au
Dear Sir,
You reached out to us on chat for this concern and a partial refund of $50 was issued on 3rd February for the particular product in question.
If possible, we kindly ask you to consider updating your review. While negative experiences are often shared, positive feedback is just as important and truly appreciated. Your updated review would mean a lot to us.
Warm regards,
Nutricity.com.au Support Team
Scam Company
Didn't even receive a tracking number for customer service, complete scam company.
Paid for supplements and they dont send.
January 8, 2025
My Dental Gummies finally came
My Dental Gummies finally came - must have been held up because of Christmas/New Year. Now that I'm using them I feel confident my teeth and gums are benefiting.
December 24, 2024
Likely scam
Likely scam! Received an email a few hours after placing and paying for an order asking for a copy of my bank statement for verification!!!! Have lodged a dispute with my bank and requested the charge be reversed, they informed me the request for a copy of my statement is unheard of.
January 13, 2025
Unprompted review
Reply from nutricity.com.au
Dear Customer,
We understand your concern and would like to clarify the situation.
Your order was flagged as high risk of dispute by our payment processor, Stripe, based on transaction patterns. To verify the purchase and protect both parties from unauthorized transactions, we requested only the portion of your bank statement showing our transaction. This is to match the unique verification code embedded in each payment, not your full statement.
Please note, raising unnecessary disputes can impact your profile across platforms like Shopify, PayPal, and Stripe, as they share such records to maintain platform integrity.
We regret any inconvenience and are always happy to clarify security measures for peace of mind.
Kind regards,
Nutricity.com.au Support Team
Scam Alert
Scam Alert
When you order from this site, no product will ever show up
You will get the runaround when trying to contact them
Order from a reputable source like Amazon, this is a scam site!!!!
December 27, 2024
Unprompted review
i am so thankful that i found your…
i am so thankful that i found your website and i could order anytime i needed the product that helps me get better
November 20, 2024
Give a Miss
This is not a company based in Australia, despite the "com.au" in the name. Seems it is based in India and goods are being shipped from USA. Email links to tracking of shipment do not work, I eventually found the carrier and now after 2 weeks find my shipment is still bouncing around the US.
November 20, 2024
I have not received my items it’s been…
I have not received my items it’s been a month since I ordered on line, the tracking number shows it is not moving much to my destination. the service is terrible. I can’t give feedback on the product i haven’t tried them yet
November 7, 2024
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